This guide details the accepted and valid characters when you need to create a domain name (up to 63 characters) with Infomaniak.

Preamble

• The allowed characters in a domain name are determined by the technical standards defined by the domain name regulatory body, generally the Internet Corporation for Assigned Names and Numbers (ICANN) globally, and by national or regional regulatory bodies, such as the French Domain Name Regulatory Authority (AFNIC) for .fr domains in France.
• To understand the possibilities offered at the level of an email address itself (distinct part coming before the at sign @), refer to this other guide.

Special characters, accents (punnycode)...

In general, the characters allowed in a domain name include:

• the letters of the alphabet (a to z)
• digits (0 to 9)
• the hyphen (-) but these hyphens are allowed on the condition that they are not placed at the beginning or at the end

There are also domain extensions that allow the use of accented characters or other special characters. These rules may vary depending on the specific domain extension (such as .fr, .com, .net, etc.) and the policies established by the relevant regulatory bodies.

It is possible to purchase a domain name containing an accented letter (e.g., é) from Infomaniak. This encoding method allows the inclusion of non-Latin characters, such as accented, Cyrillic, Chinese, etc., in domain names and is called Punnycode. It converts Unicode characters into an ASCII form readable by computer systems. This means that a domain name containing non-ASCII characters is transformed into an ASCII string starting with xn--.

This transformation is reversible with certain software/email clients that can, in this case, interpret and correctly display the original domain name. However, generally speaking, Infomaniak does not recommend using email on domain names with accents:

And the dot?

A domain name is structured into several labels separated by dots. Example: example.com where com is the TLD (top-level domain) and example is the second-level domain.

Periods are reserved to separate the different parts of a domain name, such as between the second-level domain and the TLD. You cannot purchase a domain with a period at the beginning or end of a label, or as an isolated character within a label.

This guide explains how convert a free Mail Starter offer to a more comprehensive and improved pay offer.

Preamble

• By buying a domain name from Infomaniak, you get 1 free email address as well as a basic web space of 10 MB That's the Starter offer.
• In just a few clicks, it is possible to change these offers to unblock the limits and benefit from a rich experience.

Edit Starter Offer - Free Mail Service

To make the Starter offer evolve:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the action menu 的located to the right of the element concerned.
3. Click on Change offer:
    
   
    
4. Adjust the number of email addresses to be added to the Mail Service Thanks to the command assistant, pay to complete the change of offer.

This guide details the various states in which a domain name can be.

Common statuses

Active" or "OK

The domain name is listed in the DNS, the domain name is active and unlocked. All administrative and/or technical operations are possible.

Registrar-Lock / Registry-Lock" or "clientTransferProhibited"

The domain name is listed in the DNS. The domain name is active and locked to protect it, especially against illicit transfer requests.

Statuses that require an operation or observation

Registrar-Hold / Registry-Hold

This status is applied when the domain has expired (not renewed). The only possible operation is then renewal. Administrative and/or technical operations are not possible.

Redemption Period

This status occurs if the domain has not been renewed. Refer to this other guide if you are looking for information on this subject.

“PendingRestore”

This status appears when a restoration request is made. The registrar has 7 days to communicate all necessary information to the registry for its restoration.

"PendingDelete"

This status follows the RedemptionPeriod status after 30 days if no restoration request has been made. The name will be deleted during a 15-day period before falling back into the public domain.

In the case of a .fr domain extension

Active" (Active)

The domain name is declared in the DNS (fully operational).

Frozen" (Frozen)

The domain name is listed in the DNS but no administrative and/or technical operations are possible. Possible causes: see article 6.1 of the charter of AFNIC.

Blocked

The domain name is no longer declared in the DNS; it is no longer functional and no administrative and/or technical operations are possible. Possible causes: see article 6.2 of the charte of the AFNIC.

This guide concerns domain names with the .se extension.

Preamble

• The .se domains are managed by Internetstiftelsen i Sverige (IIS), the official organization that governs domain names in Sweden.
• They were introduced in 1986 and it was during the 2000s that they gained popularity because their suffix could be used for words like "clo.se", "sen.se", etc.
  • However, a Swedish court rejected the claim of the artist Prince who was seeking the domain prince.se, which was registered for local use (sale of jams, related to the Swedish word prins prins).

Change the owner of a .se domain

To change the owner of a .se domain, the procedure defined by the IIS requires completing a specific form.

In the form, the IIS IDNO (ID Number) field is a key requirement:

• For Swedish citizens: enter the social security number (Personnummer), 800101-1234 for example.
• For Swedish companies: use the company registration number (Organisationsnummer) 556123-4567 for example.
• For foreign citizens or non-Swedish companies: enter an identification number such as a passport number, an ID card, or an equivalent for your country.

This serves to authenticate the owner and to prevent disputes or fraudulent use of the domain. The change may take a few days, depending on how quickly the documents are verified.

This guide details the priority actions to take if you do not see any difference between your website after a change you made to it, and its version before the change. These tips are also valid if you encounter issues while using the Infomaniak product interface.

Preamble

• While browsing, a web browser saves the data viewed in a reserved space, this to avoid asking the server again for the data already viewed, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser gets confused. Websites may then display incorrectly or show an outdated version.
• Clearing the cache ensures that you have the very latest version of the page or folder consulted.

Clear the web browser cache…

… on Safari

Select your macOS version to view the corresponding Apple help.

… on Google tools (Chrome, Android, etc.)

Refer to the Google help.

… on Firefox

Refer to the Mozilla help.

… on Edge / Internet Explorer

Refer to the Microsoft help.

This guide explains how to restart the domain transfer to Infomaniak in case of failure.

Manually restart a domain transfer

When a domain name transfer fails, you receive an email with the possible reason for the issue.

The message also contains a link to restart the transfer request without having to pay the transfer fees again.

In case of issue:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Follow the instructions displayed in red at the top of the page.

This guide explains how to set up a zone delegation for a subdomain.

Prerequisites

• Have a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that the DNS zone shown here is only valid and used if the nameserver are those of Infomaniak.
  • that any DNS addition or modification can take up to 48 hours to propagate.

Setting up a zone delegation

For this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Zone in the left sidebar.
4. Click on the Advanced view tab.
5. Click on the + button:
   
6. Enter the desired subdomain (e.g. test to get test.domain.xyz)
7. It is now possible to edit the DNS zone of the delegated subdomain.

This guide explains which DKIM to add to secure Infomaniak email if it is based on a domain name whose DNS is managed by Cloudflare.

Preamble

• If you manage your emails with Infomaniak, as well as the associated domain name, but DNS management is with Cloudflare, then you need to add a DKIM on the Cloudflare interface.

Add a DKIM on Cloudflare

Prerequisites

• Familiarize yourself with this other guide to allow you to display the DKIM corresponding to your Infomaniak email.
• Display the DKIM to copy and paste. Example:
  • 

Then follow the procedure below to correctly activate DKIM, thereby enhancing the security and deliverability of emails for the domain in question:

1. Click here to access your Cloudflare account.
2. Select the relevant domain.
3. In the DNS section, search for and delete all NS records for "_domainkey" pointing to Infomaniak.
4. Add a new TXT record for DKIM (it is not enough to paste the DKIM signature visible on the Infomaniak Manager for it to work):
   1. Type: TXT
   2. Name: Enter only the DKIM selector provided by Infomaniak (without "_domainkey" or the domain name), for example 20240112…
   3. Content : Paste the public DKIM key provided by Infomaniak (what comes after p=)
   4. TTL : Auto
5. Save the changes.
   • Any DNS addition/modification may take up to 48 hours to propagate.
6. Use an online DKIM verification tool to confirm the configuration.

This guide explains how to link a domain name to the NAS Synology that you rent from Infomaniak.

Associate a domain

To connect your domain name to the Synology:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on Link a domain name (in the Associated domains section):
   
4. Enter a domain name.
5. Repeat the operation if necessary for your other domain names.

This guide concerns any messages you may receive mentioning terms like WDPR (WHOIS Data Problem Report System) and WHOIS, which refer to notifications and policies associated with web domain management.

WDPR (WHOIS Data Problem Report System)

WDPR, or WHOIS Data Problem Report System, is a system established by the ICANN (Internet Corporation for Assigned Names and Numbers). This system allows users to report issues with the WHOIS data. Here are the key points of this system:

• Reporting issues: users can report inaccuracies or incorrect data in a domain's WHOIS information; common issues include outdated contact addresses, incorrect phone numbers, or fraudulent information
• Reporting process: to report a problem, users must complete a form available on the ICANN website; this form requires details about the issue found and the relevant WHOIS information
• Problem resolution: once a problem is reported, ICANN takes steps to investigate and resolve the inaccuracy; this may involve updating the WHOIS information by the relevant registrar
• WHOIS Information: The information available via WHOIS includes the domain holder's name, contact address, phone number, and email address; this information is generally public and accessible to anyone performing a WHOIS search
• Privacy: although WHOIS information is public, many registrars like Infomaniak offer WHOIS privacy services; these services mask the domain owner's personal information, displaying the privacy service's contact details instead
• Updates: it is essential that domain holders keep their WHOIS information up to date; ICANN requires that the information be accurate and complete: incorrect information can result in the suspension or cancellation of the domain

Emails mentioning WDPR and WHOIS

Emails mentioning WDPR and WHOIS follow specific guidelines to inform domain holders about the next steps and necessary actions:

• WHOIS Data Problem Notification: an email informing that an issue with the WHOIS data has been reported; this email will contain instructions on how to verify and correct the inaccurate information
• Reminder to update: an email reminding domain holders of the importance of keeping their WHOIS information up to date, often sent periodically to ensure continuous compliance
• Confirmation of resolution: an email confirming that the modifications or updates made to the WHOIS information have been successfully completed, following a problem report

These emails are essential to ensure that domain name information remains accurate and up-to-date, which is crucial for security and effective domain management. They also help protect domain holders from potential issues, such as missed notifications or legal actions due to inaccurate information.

By carefully following the instructions and reminders contained in these emails, domain holders can avoid service disruptions, domain loss, and other complications associated with web domain management.

Change the language of these emails

The French, English, German, etc. language applied to a WHOIS contact can be changed on the management page of its domain name-related details.