This guide explains how to convert a free Mail Starter offer into a more complete and enhanced paid offer.

Introduction

• By purchasing a domain name from Infomaniak, you get 1 free email address as well as a basic 10 MB web space.
• With just a few clicks, you can upgrade these offers to unlock the limits and enjoy an enhanced experience.

Modify the Starter offer - Free Mail service

To upgrade the Starter offer:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Modify the offer:
    
   
    
4. Adjust the number of email addresses to add to the Mail Service using the order assistant, then proceed with payment to complete the offer change.

This guide details the characters allowed and valid when you need to create a domain name (of 63 characters maximum) with Infomaniak.

Preamble

• The characters allowed in a domain name are determined by the technical standards defined by the domain name regulator, generally the Internet Corporation for Assigned Names and Numbers (ICANN) worldwide, and by national or regional regulatory bodies, such as the French Domain Name Regulatory Authority (AFNIC) for .fr domains in France.
• To understand the opportunities at the level of an email address itself (separate part coming from before the arobase @), take notice of this other guide.

Special characters, accents (punnycode)...

In general, the characters allowed in a domain name include:

• letters of the alphabet (a to z)
• the figures (0 to 9)
• the trait of union (-) but these indents are allowed provided they are not placed at the beginning or end

There are also domain extensions that allow the use of accented characters or other special characters. These rules may vary depending on the specific domain extension (such as .fr, .com, .net, etc.) and the policies established by the regulatory bodies concerned.

It is possible to purchase from Infomaniak a domain name containing an accent on a letter (é e.g.). This method of coding which allows to include non-Latin characters, such as characters increased, Cyrillic, Chinese, etc., in domain names is called Punnycode It transforms Unicode characters into an ASCII form that is readable by computer systems. This means that a domain name containing non-ASCII characters is transformed into an ASCII string starting with xn--.

This transformation is reversible with some software/mail clients who can in this case correctly interpret and display the original domain name But in general, Infomaniak does not recommend the use of email on domain names with emphasis:

What about the point?

A domain name is structured into several labels separated by dots. Example: example.com where com is the TLD (first level domain) and example is the second level domain.

Points are reserved to separate the different parts of a domain name, as between the second level domain and the TLD. You cannot buy a domain with a point at the beginning or end of a label, or as an isolated character inside a label.

This guide details the different states in which a domain name.

Usual status

"Active" or "OK"

The domain name is declared in DNS, the active and unlocked domain name. All administrative and/or technical operations are possible.

"Registrar-Lock / Registry-Lock" or "clientTransferProhibited"

The domain name is declared in the DNS. The active and locked domain name to protect it, especially against illicit transfer requests.

Statuses that require an operation or observation

"Registrar-Hold / Registry-Hold"

This status is set when the domain has expired (not renewed). The only possible operation is then renewal. Administrative and/or technical operations are not possible.

"RedemptionPeriod"

This status occurs if the domain has not been renewed. Be aware of this other guide if you are looking for information about this.

"PendingRestore"

This status appears when applying for restoration. The registrar has 7 days to communicate to the registry all the information necessary for its restoration.

"PendingDelete"

This status follows RedemptionPeriod status after 30 days if no restoration request has been made. The name will be deleted for a period of 15 days before returning to the public domain.

In the case of a domain extension .fr

"Active" (Active)

The domain name is declared in the DNS (fully operational).

"Frozen" (Gelé)

The domain name is declared in the DNS but no administrative and/or technical operation is possible. Possible causes: see Article 6.1 of the charter of AFNIC.

"Blocked"

The domain name is no longer declared in the DNS; it is no longer functional and no administrative and/or technical operation is possible. Possible causes: see Article 6.2 of thecharterof AFNIC.

This guide concerns domain names with extension .se.

Preamble

• Fields in .se are managed by Internetstiftelsen i Sverige (IIS), the official body governing domain names in Sweden.
• They were introduced in 1986 and it was during the 2000s that they experienced a wave of popularity because its suffix could be used for words like "clo.se", "sen.se", etc.
  • However, a Swedish court rejected the request of the artist Prince who claimed the domain prince.se and which was registered for local use (sale of jams, related to the Swedish word prins).

Change the owner of a domain .se

For change the owner (or owner) of a domain .se, the procedure defined by the ISI involves completing a specific form.

In the form, the IDNO IIS (ID Number) field is a key requirement:

• For Swedish citizens: enter the social security number (Personalname), 800101-1234 e.g.
• For Swedish companies: use the company registration number (Organisationsnummer) 556123-4567 e.g.
• For foreign citizens or non-Swedish companies: enter an identification number such as a passport number, an identity card, or an equivalent for your country.

This is used to authenticate the owner and to prevent fraudulent litigation or use of the domain. The change may take a few days, depending on the speed with which the documents are checked.

This guide details the actions to be performed in priority if you do not see any difference between your website after a change you would have made on it, and its version before change. These tips are also valid if you encounter problems when using the Infomaniak product interface.

Preamble

• During your browsing, a web browser saves the data consulted in a reserved space, in order to avoid asking the server again for the data already consulted, to save time and resources.
• Your cache can contain a lot of data and sometimes the browser tangles the brushes. The sites can then misdisplay or display an obsolete version.
• Clearing the cache makes it safe to have the latest version of the page or folder viewed.

Clear Web browser cache ...
 

... on Safari

Choose your macOS version to learn more about theApple support.

... on Google tools (Chrome, Android, etc.)

Get to know theGoogle Help.

... on Firefox

Get to know theMozilla Help.

... on Edge / Internet Explorer

Get to know theMicrosoft Help.

This guide explains how to relaunch the transfer of a domain name to Infomaniak in case of failure.

Manually restart a domain transfer

When the transfer of a domain name fails, you receive an email with the possible reason for the problem.

The message also contains a link to restart the transfer request without paying the costs of the transfer again.

In case of problem:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Follow carefully the instructions displayed on a red background at the top of the page.

This guide explains how to set up an area delegation for a sub-domain.

Prerequisites

• Possession one domain name with Infomaniak or at least a DNS area.
• Understand:
  • on operation of a field and of a DNS area before changing the latter.
  • that the DNS area here is valid and used that if server names are those of Infomaniak.
  • that any DNS addition/amendment may take up to 48 hours to spread.

Setting up a zone delegation

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on DNS area in the left side menu.
4. Click on the tab Advanced view.
5. Click on the button + :
   
6. Enter the desired subdomain (e.g. test to obtain test.domain.xyz)
7. It is now possible to edit the DNS area of the delegated sub-domain.

This guide explains how to link a domain name to NAS Synology that you rent from Infomaniak.

Associate a domain

To connect your domain name to Synology:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Linking a domain name (in the part Associated areas):
   
4. Enter a domain name.
5. Repeat the operation if necessary for your other domain names.

This guide explains what DKIM to add to secure Infomaniak messaging if it is structured around a domain name whose DNS are Cloudflare.

Preamble

• If you manage your e-mails at Infomaniak, as well as the associated domain name, but the DNS management is at Cloudflare, then you need to add a DKIM to the Cloudflare interface.

Add DKIM to Cloudflare

Prerequisites

• Be aware of this other guide to allow you to display the DKIM corresponding to your Infomaniak email.
• Display the DKIM so you can copy and paste it. Example:
  • 

Then follow the procedure below to enable DKIM correctly improving the security and delivability of emails for the domain concerned:

1. Click here to access your Cloudflare account.
2. Select the domain concerned.
3. In the DNS section, search for and delete all NS records for "_domainkey"pointing towards Infomaniak.
4. Add a new TXT record for DKIM (it's not enough to paste the visible DKIM signature on the Infomaniak Manager to make it work):
   1. Type : TXT
   2. Nom : Enter only the DKIM selector provided by Infomaniak (without "_domainkey" or the domain name) therefore e.g. 20240112…
   3. Contenu : Paste the DKIM public key provided by Infomaniak (which comes after p=)
   4. TTL : Auto
5. Save the changes.
   • Any DNS addition/amendment may take up to 48 hours to spread.
6. Use an online DKIM verification tool to confirm the configuration.

This guide covers potential messages that you may receive mentioning terms such as WDPR (WHOIS Data Problem Report System) and WHOIS, which refer to notifications and policies associated with the management of domain names on the Web.

WDPR (WHOIS Data Problem Report System)

WDPR, or WHOIS Data Problem Report System, is a system established by ICANN (Internet Corporation for Assigned Names and Numbers). This system allows users to report problems with the WHOIS data The key points of this system are:

• Problem reporting : Users can report incorrect inaccuracies or data in a domain's WHOIS information; common problems include obsolete contact addresses, incorrect phone numbers, or fraudulent information
• Reporting process To report a problem, users must fill out a form available on the ICANN website; this form requires details of the problem identified and the WHOIS information concerned
• Problem solving : Once a problem has been reported, ICANN takes steps to investigate and resolve the inaccuracy; this may involve updating WHOIS information by the registrar concerned
• WHOIS Information The information available via WHOIS includes the domain owner's name, contact address, telephone number, and e-mail address; this information is in principle public and accessible to anyone conducting a WHOIS search
• Confidentiality : although WHOIS information is public, many registrars such as Infomaniak offer WHOIS privacy services; these services hide the domain owner's personal information, instead displaying the contact details of the privacy service
• Updates : it is essential that domain owners keep their WHOIS information up to date; the ICANN requires that the information be accurate and complete: incorrect information may result in suspension or cancellation of the domain

Mails mentioning WDPR and WHOIS

The letters mentioned WDPR and WHOIS follow specific guidelines to inform the domain holders of the next steps and actions required:

• Problem Notification WHOIS : an e-mail informing that a problem with WHOIS information has been reported ; this e-mail will contain instructions on how to verify and correct incorrect information
• Update reminder : an e-mail reminding domain owners of the importance of keeping their WHOIS information up to date, often sent periodically to ensure continuous compliance
• Confirmation of resolution : an e-mail confirming that changes or updates to WHOIS information have been made successfully, following a problem report

These letters are essential to ensure that domain name information remains accurate and up-to-date, which is crucial for security and effective domain management. They also help protect domain holders from potential problems, such as missed notifications or legal actions due to inaccurate information.

By following the instructions and reminders contained in these emails carefully, domain owners can avoid service interruptions, domain losses and other complications associated with web domain name management.

Change the language of these mails

The French, English, German, etc. language applied to a WHOIS contact may be modified on the management page contact details related to domain names.