This guide explains how to add or modify one or more A and AAAA type records in the DNS zone (of a domain name) managed on the Manager Infomaniak.

Introduction

• This type of record allows a domain name to point to a static IP address (usually a server), type A for IPv4 and AAAA for IPv6.
• This is the method generally used to redirect your domain name to the IP address of the web server where your website is hosted. Moreover, this type of pointing is used automatically to link your domain name with your website if both are in the same place and in the same Infomaniak Organization.
• You should only modify this type of record if you have a specific configuration to implement (e.g., pointing a subdomain to an external application).

Modify the DNS zone

Refer to this other guide to manage this type of record in a DNS zone.

This guide details the specifics of the .swiss domain extension, which is subject to particular conditions.

Preamble

• Previously reserved for companies, registration to obtain a .swiss is now open to individuals and sole proprietors not registered in the commercial register.
• You can now submit your registration request to increase your chances and secure your last name or brand.
• By submitting your request now, Infomaniak will immediately forward your request to the Federal Office of Communication for review.
• As for business registrations, it is not immediate and the waiting period of several weeks is independent of Infomaniak. Your requests will be refused if they do not meet certain conditions.
  • Learn more: nic.swiss and dot.swiss

Reserve your .swiss domain

Beyond a unique opportunity to reserve your family name or brand:

• Unlike the .ch which is accessible to everyone, the .swiss extension is subject to validation by the Federal Office of Communication (OFCOM).
• The .swiss certifies your presence in the Swiss market and sends a strong and credible signal to your Swiss and international partners.
• Get a free email address with your .swiss domain, a kSuite standard user which includes all our productivity applications with 15 GB of storage.
• Infomaniak offers the best rate for the .swiss, including after the first year's promotion.

The complete conditions for individuals and sole proprietorships are specified during the order process, however:

• It is necessary to be a natural person residing in Switzerland or a Swiss citizen.
• Swiss nationals living abroad can also apply for a .swiss for private, charitable, or associative purposes.
• The desired .swiss domain must contain one of the following elements related to the person registering the domain:
  • one of the official names or other names registered in the civil registry
  • one of the first names
  • a last name
  • a registered partnership name
  • a name received in a religious order
  • a stage name under which the person is known
  • a name related to a distinctive sign (e.g., a registered trademark) on which the applicant has rights

This guide presents commands that can be executed to test a connection or a network and thus further specify the potential source of error.

Perform a Telnet…

TELNET allows you to test the connection to a server without considering all the additional settings of a mail or FTP application in order to determine the source of a problem. If the connection does not go through on an SMTP server, for example, you will need to check if your firewall is not blocking port 587 or 465.

… on macOS

1. Look for Network Utility.
2. Go to the Ping, Lookup or Traceroute tab depending on what you want to test.
3. You can also use a terminal application (command line interface, CLI) on your device and, depending on what you want to test, enter:
   traceroute [server] 
nc [server] [port] 
   Replace [server] with the server name or its IP address, same for [port]…

… on Windows

Enable Telnet in advance if necessary.

1. Use a command-line interface (CLI) application like Terminal on your device, for example by typing Run then cmd.
2. In the window that opens, depending on what you want to test, type:
   tracert [server] 
telnet [server] [port] 
   Example: telnet mail.infomaniak.com 587 (allows you to test the SMTP port if your software/email client does not allow sending emails)…

… on Android

1. Use the application Simple Telnet Client which allows you to test very simply via 2 fields to fill in (for example mail.infomaniak.com and the port 143 or 993)…

Perform a PING

PING allows you to check if a machine is accessible via the Internet. You can also use this tool to ensure you are addressing the correct machine, for example during a DNS change, by checking the IP address obtained. It is possible to perform a ping on a domain name, a hostname or an IP address.

This guide explains how to resolve issues that may occur with a Web Hosting if it has undergone changes to its IP address (e.g., a server move) and your computer retains the old position in its DNS cache.

Flush the DNS cache…

When you visit a website, your computer locally stores an association between the domain name and its IP address in the DNS cache. This speeds up the DNS resolution process for future visits to the same site, as the computer can avoid querying the DNS servers again to obtain the IP address.

By clearing the DNS cache, you force your computer to query the DNS servers again to obtain the latest up-to-date information on the IP addresses of the sites you visit.

... on Windows

Run the following command from a Terminal application (command-line interface, CLI /Command Line Interface) on your device. Example:

1. Open the Start menu.
2. Type cmd.
3. In the search results, click on Command Prompt.
4. Run the command ipconfig /flushdns.

… on macOS

Run the following command from a Terminal application (command-line interface, CLI /Command Line Interface) on your device:

• Run the command lookupd -flushcache (if it fails: dscacheutil -flushcache).

… on Linux

Run the following command from a Terminal application (command-line interface, CLI /Command Line Interface) on your device:

• Run the command sudo systemctl restart nscd or sudo /etc/init.d/nscd restart to restart nscd.

This guide explains what to consider doing if you have received a letter, by email, mail, or fax, from an unknown company or impersonating Infomaniak (or a competitor) and mentioning the domain names you own, and asking you to pay fees related to these products.

Introduction

• Several organizations are known for "forcing" a domain name (slamming), with the aim of appropriating it or simply making money at your expense.
  • Among them: Brandon Gray Internet Services, NameJuice.com or Global Netsource. Furthermore, Asian companies are listed here.
  • The company called Domain Registrar of America (DROA) also aims to defraud domain name holders by sending a fax or email to renew one or more domain names 2 to 3 months before their expiration date. This offer seems official and professional and offers quite competitive prices.
• The catch: by signing with these unscrupulous companies, you authorize the transfer of your domain names to these “registrars,” with all the risks of deactivating your websites and email services. Of course, you are encouraged to pay by credit card! Some of these companies have been the subject of legal proceedings in the USA, Great Britain, and Canada but remain very active in Europe.

Some recommendations

To avoid being scammed:

1. Determine who sent you such a message... Is it a company you know, writing to you from Switzerland or France, in French, etc. or, on the contrary, a letter coming from abroad (USA, United Kingdom, Jamaica, Asia, etc.), in English, etc.?
2. Determine the status of your domain name and where it is currently located; to do this, start by performing a WHOIS lookup on infomaniak.com/whois for example.
3. Do not respond to these letters... Destroy them or you will end up paying astronomical amounts for no reason.
4. Consult the AFNIC Guide on slamming and other fraudulent practices.
5. Activate Domain Privacy for more peace of mind.
6. Report these messages.

This guide explains how to force the Web hosting name to be displayed in the browser address bar to one of the domain names installed in alias/synonym or how to display the main domain in the address bar instead of the alias.

Limit "duplicate content" or double content

Suppose you have the accommodation votre-domaine.com at Infomaniak and as a synonym domain name you have installed www.domainesyno.xyz.

By default, when you type one of the domain names (votre-domaine.com or domainesyno.xyz) in the address bar of your browser, it is the one you type that will appear in the address bar.

So you have the opportunity to force the display of an address other than the one that was typed. So if someone taps domainesyno.xyz , so it's votre-domaine.com which will automatically appear in the address bar.

A code is to be entered in a file called .htaccess which must be at the root of your hosting (in the folder /web of your FTP). If this file does not yet exist, you must create it on the server.

Then insert these instructions into the file:

RewriteEngine on
RewriteCond %{HTTP:X-Forwarded-Proto} !https
RewriteRule (.*) https://votre-domaine.com/$1 [R=301,L]

Adjust the above code according to these indications:

• Replace votre-domaine.com by your domain name with the appropriate extension (.com, .fr, .ch, etc.) that you would like to see displayed in the address bar of the visitor's browser. Add www. before votre-domaine.com If necessary.
• Replace the second line of the above code with "RewriteCond %{HTTPS} off‍"if a loop error occurs, this means that HTTP/2 is active for this site

Also take note of the automatic redirections to httpS.

If your domain is important for your activity then Renewal Warranty is the assurance of never losing it. As a leading registrar, Infomaniak is daily confronted with clients who have not been able to renew their domain on time. Their website and email addresses are no longer accessible, and this often represents a significant damage to their activity.

It is easy and costly to lose a domain

A domain name is registered for a specific period, after which it must be renewed to retain ownership. When a domain is not renewed, it enters a redemption period before becoming publicly available for a new buyer.

The redemption period is a grace period during which it is still possible to act to retain ownership of your domain. However, this last-resort measure has serious consequences and incurs fees. At best, it results in the interruption of your website and email addresses for many hours, while your domain name is urgently removed from redemption.

In the worst-case scenario, if there is no intention to reactivate the domain name, it is lost.

Renewal Warranty, the guarantee of never losing a domain

With this warranty, Infomaniak commits to renewing your domain if necessary (blocked payment method, renewal emails not received, prolonged absence, etc.) and will personally contact you by email, SMS, phone, and mail to ensure you keep it.

Renewal Warranty is a unique solution that protects you from the unintentional expiration of your domains. You remain, of course, the sole owner of your domains and are free to stop Renewal Warranty or terminate your domains whenever you decide.

Enable Renewal Warranty on an existing domain

Refer to this other guide to activate the option in a few clicks.

This guide explains how to set DNSSEC at Cloudflare with a field registered with Infomaniak.

Prerequisites

• The DNS area of the domain must be managed by Cloudflare.

Configure DNSSEC at Cloudflare

To manage DNSSEC on Cloudflare:

1. Click here to access the Cloudlare console.
2. Go to the tab DNS.
3. Click on Enable DNSSEC.
4. Click here in order to access the management of your product on the Manager Infomaniak.
5. Click directly on the nameallocated to the product concerned.
6. Activate DNSSEC from the section Informationof the Scoreboard.
7. Inform the requested information with the data provided by Cloudflare:
   • Key = Key Tag
   • Algorithm = Algorithm
   • Type of Hash = Digest Type
   • Hash = Digest
8. Click on Enable.

Cloudflare data to enter in the Infomaniak Manager

The information to be copied is in red:

Please report the points on your Infomaniak Manager in Activating DNSSEC:

• The indications under 1‍ go under HASH
• The indications under 2‍‍ go under HASH TYPE
• The indications under 3‍‍ go under ALGORITHME
• The indications under4‍I'll go under KEY

In the case of a domain with extension ‍.eu, the indications may be substantially different:

• The indications under FLAGS will go under DRAPEAUX
• The indications under PUBLIC KEY will go under PUBLIC KEY

This guide is for you if you encounter the error The web host does not exist when visiting a site address on a Web Hosting Infomaniak.

Preamble

• This type of error usually occurs because your domain name is not properly linked to your site (your domain name is likely pointing to the wrong IP address or is misconfigured).
  • Example: a domain abc.xyz that is misconfigured and points to a Starter hosting in IPv4, and to a shared hosting in IPv6…

Solving a Domain - Website Linking Issue

To get your site back online:

• Check the DNS zone of your domain name, especially its A records.
• Correct them if necessary by entering the IP address of your hosting.
  • Any DNS addition or modification can take up to 48 hours to propagate.

For this, the easiest way is to use the DNS Diagnostic tool Infomaniak to automatically correct the pointing, by previously grouping the products in the same Organization if necessary.

This guide explains how to obtain the authorization code (EPP code) for a domain name managed by Infomaniak. You will need this authorization code to transfer the management of a domain to another registrar.

The terms code EPP, authcode, transfer code and authorization code all refer to alphanumeric sequences specific to the domain, the main goal of which is to verify the owner's authorization before a transfer between registrars.

Getting the authorization code for a domain

To obtain the transfer authorization code:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on the Manage button.
4. Click on Transfer to another registrar:
   
5. Check the box to disable the Domain Privacy option (if necessary) to allow the transfer:
   
6. Click the Unlock this domain button (if necessary) to allow the transfer.
7. Click on the Send code button.

Specifics of certain extensions

• .de domains (trustee)
• Domains .be and .lu
   

And then?

Once you have entered the authorization code with the third-party provider and the outgoing transfer has started, Infomaniak no longer intervenes.

Check with the new registrar to find out the transfer duration during which the domain name will still be visible in your Infomaniak interface. Unfortunately, Infomaniak cannot intervene in any operation that would accelerate the outgoing transfer.