Knowledge base

This guide explains how to transfer data (Web, Mail, Domain, and even Cloud) currently hosted elsewhere to Infomaniak You obviously remain the owner of your data, without loss or interruption!

Specific guides

Click on the link corresponding to your current host:

• Swisscom: complete guide to migrating data Web, Mail and domain name

Guides for any other hosting company

To recover any other data, follow the procedures below:

1. Guide to copy the data Web (any PHP site, HTML, etc. - for WordPress be aware of this other guide)
    
2. Guide to copy the data Mail (mail addresses, contents of boxes, etc.)
    
3. Guide to transfer the domain name (domain management, DNS area, etc.)
    

You can also take other types of data on Infomaniak servers:

• Content Dropbox, Google Drive, etc.: take notice of this other guide
• Data on NAS Synology or QNAP: take note of this other guide

Why join Infomaniak?

By consolidating your domain names, websites and email addresses with Infomaniak, you simplify the management of your invoices and services. In addition, linking your domains will automatically be done with your site and email address. You will not need to manually configure the DNS of your domains in another registrar.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak eco-friendly approach

This guide explains how to take a domain name that you own to Infomaniak to another company.

Preamble

• In general when transferring, no period already paid is lost; lthe expiration date of the domain will be staggered by one year.
• One batch transferis also possible.

1. Get the authorization code

The authorisation code (or EPP code) is specific to the domain name you are transferring.

Get it in your customer account in the current supplier (take cognizance of these other specific guidesIf you don't ask him!

It is sometimes necessary to unlock possible protection against transfer.

2. Transfer domain name

Find the relevant domain name on this page Infomaniak.

Click on the button to start the transfer!

3. Configure Options

Follow the wizard by adding or removing the desired options.

After entering the contact details of the domain name holder, this is the most important step:

Leave the toggle switch (toggle switch) activated as above if...

• ... all products or services corresponding to this domain name are already Infomaniak.
• ... no product or service is linked to your domain name.

or turn off the toggle switch if...

• ... certain products or services corresponding to this domain name are elsewhere That's Infomaniak's.

4. Enter the authorization code

Below, paste the permission code copied in Step 1 and confirm the transfer by clicking on the button:

Then click the button Next bottom right to move on to the last step.

5. The last step

The last step allows you to to pay any costs (depending on the extension of the domains to be transferred) and methods of renewal.

Read and accept the terms and conditions then click on Next to complete the command:

6. Manage your domain names

Find your domain names on the Manager Infomaniak and monitor their transfer, configuration, expiration...

If a problem occurs with the transfer, an e-mail is sent to you containing the reason for the failure and the procedure for resuming the transfer.

Also transfer your services such as websites or email addresses? Be aware of this other guide Also discover the Migration Service of Infomaniak.

This guide explains how replace the main domain name associated with a Website hosted on Infomaniak in case you want to e.g. change the name of your activity or change the spelling.

Preamble

• It is not possible to simply change the spelling of the domain name concerned.
• The new domain name must be owned and installed instead of the current one by inversion (see below).
• You can also rename your product Web Hosting in the Manager Infomaniak but changing the name of a hosting has strictly no impact on the URLs of the sites.
• It is necessary to act on the domain name and if necessary to adapt the content of the site.

Change the domain name of the website

Prerequisites

• Prepare the new domain name (if necessary) You have to buy it.).
• If the desired modification is rather of the type "subdomain" to "main domain" (dev.domain.xyz → domain.xyz (e.g.) then become aware of this other guide.

To replace the domain name assigned to the site with another domain name:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned:
   
3. Then click on the chevron ‍ to develop the game Areas from this site:
   
4. Be aware of this other guide for link the new domain name to your site (read the prerequisites well):
   • It is this new related domain that will replace the current main domain name after the inversion you will perform below.
5. Once the new domain name is linked to your site, click on the action menu ⋮ To the right of this one.
6. Choose Define as main domain:
   
7. If necessary, delete the old domain name and its variants that have become domains aliases (and not the main areas).

If you are using a SSL certificate, it will be necessary update so that it includes the added aliases.

If you use the option IP dedicated, we have to uninstall it, and reinstall it After the inversion you will perform.

Adapt the content of the site to the new name

In some cases, the web application that is used to develop the site must undergo some adjustments to work with the new domain name. Click on the link corresponding to the development of your site to adapt the content:

• WordPress
• Joomla
• Prestashop
• application proposed in WordPress & Apps

This guide explains how redirect one domain name directly to another or how to automatically send visitors from your website to another page address (internal or external URL).

Preamble

• To redirect traffic, you'll have to act...
  • ... or on Domain Names it itself (it must be hosted by Infomaniak and its DNS must be those of Infomaniak also),
  • ... or on the code in your pages (page .htaccess, home page, etc.) if you have a website.

Acting on the domain name

via Web Forwarding Tool

L'tool available on the Manager allows simple action on the domain name (or subdomain) to redirect it to the Internet address of your choice.

via DNS modifications or record A

Change DNS of the domain name or modify its A/AAAA records allows you to direct web traffic to another provider.

Act on the code of the pages...

... via HTML code to be inserted

Insert this line of code between tags <head> and </head> of your home page (in principle named index.html):

<meta http-equiv="refresh" content="5;url=INSERT-HERE-NEW-URL">

Replace 5 by the desired second waiting time (0 for this to be done immediately).

The Google search engine indicates that it is preferable to use a 301-side server-side redirection (see below). The W3C also recommends not to use.

... via PHP code to be inserted

If the site page has a .php extension, insert this header function call at the top of the file:

header("refresh: 5; url=INSERT-HERE-NEW-PAGE-URL");

... via .htaccess file

To redirect absolutely all traffic targeting your site (regardless of which page is called) to another address, insert this in the file .htacces at the root of your site:

RewriteEngine On
RewriteRule ^(.*)$ INSERT-HERE-NEW-URL/$1 [R=301]

To target the page that needs to be redirected:

Redirect permanent /ancienne_page.html insérer ici adresse URL de destination

Redirectpermanent, Redirect permanent and Redirect 301 are equivalent commands.

Here is another example of redirecting a subpart to the home page (this directive to the advantage of working with the "deep link" as opposed to a permanent redirection):

RewriteEngine on
RewriteRule "old/path/url "/" [L]

Be aware of this other guide on this subject.

This guide explains how restore backups from previous versions of your files and other web data of your accommodation Infomaniak, and how to put in place an effective backup policy if the backups made available automatically and free of charge do not correspond or more to your needs in terms of availability or security.

Web hosting (Starter, Mutualized, Cloud Server)

Take note of these guides for restore automatic backups...

• ...of a whole accommodation (FTP + MySQL),
• ... of specific files on hosting,
• ... of Specific databases,
• ...of a Web application (Wordpress & Apps),
• ... of Cloud Server SSH crons.

Also take note of these guides for save and restore...

• ... accommodation with Swiss Backup and Acronis (simple),
• ... accommodation with Swiss Backup and Restic (advanced),
• ... WordPress with Swiss Backup,
• ... WordPress with an extension.

Also take note of https://faq.infomaniak.com/ snapshot.

Accommodation v1 (old 60GB offer)

• View and/or download automatic backup (versioning)of your data on your FTP space under /backups and /backup_mysql at the root of the domain (over /web).
• Restore these data.

Email

• Restore Messages from Infomaniak automatic backups.
• Restore of the contacts or events of the calendar.
• Save the current content of an email account...
  • ... in downloading current content in local,
  • ... in duplicate all current content to an emergency box,
  • ... in copying future e-mails as they arrive to an emergency box.

Domains / DNS areas

• Restore deleted DNS records from Infomaniak automatic backups.
• Restore one expired during the period of redemption.

Thank you for entrusting the management of your domain names at Infomaniak.

This guide allows you to quickly use the essential functions of your new product.

Some important guides

Administrative

• Protecting your personal information in WHOIS
• Protect your domain from theft and loss
• Change domain name coordinates
• Who owns a domain name?
• Use the free services (mail and Web 10 MB) related to a domain managed by Infomaniak
• Transfer another domain name to Infomaniak

Techniques

• Edit the recordings (A, MX, Web, Mail, etc.) of a domain registered with Infomaniak for e.g. join accommodation not managed by Infomaniak
• Edit DNS servers
• Redirect traffic
• Configure DynDNS

• Linking one domain name to another
• Untie a domain synonymous with a domain name

• Link a domain name to Service Mail
• Link an additional domain name to the Mail Service
• Untie a domain related to Service Mail

• Link a domain name to a Infomaniak Web Hosting
• Link an additional domain name to a website
• Untie a domain related to the website

• Link a domain name to kSuite
• Link an additional domain name to kSuite

• Link a domain name to the Synology Infomaniak NAS
• Link a domain name to Wix
• Link a domain name to Site Creator
• Link a domain name to the Newsletter
• Link an Infomaniak domain name to an external service

Otherwise find the desired subject among the rest of FAQs.

Click here in order to share a review or suggestion on a Infomaniak product.

This guide explains how transfer a Infomaniak product from one Organization to another.

Preamble

• You can move any product subscribed to Infomaniak to a Infomaniak Manager interface different from the one on which the product is currently located; it is therefore an internal transfer.
• Besides, if your user gives access to several organizations it's very easy to send to one of these the product of your choice.
• This operation does not train no interruption.
• The users currently having access to the selected products will not be transferred (therefore potentially no longer have access to the products).
• The Invoices of selected products will not be transferred.

Generate a transfer link

Prerequisites

• To be Administrator or Legally responsible‍within the Organization.

To transfer a product:

1. Click here in order to access the management of product transfers on the Manager Infomaniak (Need help?).
2. Click on the button Transfer products:
   
3. Check the product(s) to be moved.
4. Get to know and accept the General conditions.
5. Click on the button Transfer.

The transfer has begun. From now on, Choices:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred:
   

Alternative method

In the case of transfer punctual you can also go directly to the dashboard of the product concerned and click on Manage (example on the image below) however this menu is not always present it is better to prefer the first method above which allows in addition Batch transfer:

Be aware of this other guide concerning Jelastic Cloud.

Receiving the product

Once a transfer is started:

1. Click here in order to gain access to the Organization that is to receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. Select the Destination Organization from the drop-down menu if necessary.
4. Read and accept the General conditions.
5. Click on the button Receipt of products (If the button is not clickable, make sure you have selected the Organization).

Find at all times an ongoing transfer from the bottom icon on the left side menu of the Manager Infomaniak:

With Domain Privacy, Infomaniak allows you to preserve the confidentiality of your personal information (name, email address, postal address and telephone) and to protect you effectively against SPAM.

Preamble

• ICANN accredited registrars are required to publish the domain owner's contact information in the WHOIS public directory, which lists all registered domains and is primarily used to:
  • check the availability of domain names
  • verify infringement of registered trademarks
  • contact the owner of a domain in case of legal problem
• For customers who are concerned about the confidentiality of their personal data and do not wish to publicly display their email address, telephone number and mailing address in the WHOIS directory, Domain Privacy allows to hide these real coordinates
• Thanks to this protection, WHOIS searches in your domain do not return your personal information, but the partner's information Domain Privacy Trustee SA:
  • You are protected against SPAM: marketing companies and people cannot use your personal data.
  • You remain fully owned by your estate.
  • It remains possible to contact you via a secure form that protects your identity.

Enable Domain Privacy on an Existing Domain

Domain Privacy activates in seconds:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Enable Domain Privacy from the dashboard:
   

Read more

• Discover domain name extensions supported by Domain Privacy
• Check the availability of a domain name
• Transfer a domain to Infomaniak
• How much does a domain name cost?

DNS Fast Anycast replicates your DNS field around the world to reduce latency and increase the availability of your websites.

Preamble

• With DNS Fast Anycast, your domain's DNS are replicated within multiple Presence Points (POPs) in the world (list below).
• No matter where your visitors are located, they are thus redirected to the DNS server closest to them, which on average accelerates the speed of access to your site by 34% (DNS resolution).
• In addition, if one of your DNS servers is not available, the nearest server naturally takes over and your visitors can continue to access your site.
• The replication of DNS in your domain is automatic and no changes to your code are required.

Manage DNS Fast Anycast

Prerequisites

• DNS Fast Anycast is compatible with all websites, regardless of your host.
• All you need is a domain name managed at Infomaniak: transfer management of your domain to Infomaniak if necessary
  • Be aware of this other guide to manage external domains.

To access the DNS Fast Anycast option:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name assigned to the product concerned.
3. Activate DNS Fast Anycast from the dashboard:
   

POP - 'Point of Presence'

By activating DNS Fast Anycast on your domain, your DNS will be automatically replicated at the following points of presence:

Network 1

New York, USA (2x)
Paris, France (2x)
Warsaw , Poland (2x)
Dublin, Ireland (2x)
Singapore (2x)
Johannesburg, South Africa
Stockholm, Sweden
Vienna, Austria (2x)
Frankfurt, Germany (2x)
London, United Kingdom
Dallas, USA
Los Angeles, USA (3x)
Amsterdam, Netherlands
Sydney, Australia
São Paulo, Brazil
Miami, USA (2x)

Network 2

Hong Kong, China
San José, USA
Dallas, USA
Reston, USA
Chicago, USA
Seattle, USA
London, United Kingdom
Frankfurt, Germany
Amsterdam, Netherlands
Vienna, Austria
Toronto, Canada
Sydney, Australia
São Paulo, Brazil
Johannesburg, South Africa
Miami, USA

The points of presence are divided into two networks that are randomly operated when one of your visitors accesses your website.

This guide explains how to set up a dynamic DNS recording (Dynamic DNS, DDNS) for a domain name whose DNS area is managed by Infomaniak.

This free alternative to Dyn and DynHost is very useful if you want to access from the outside to devices connected to the Internet with a dynamic IP address (e.g. a NAS, a surveillance camera, an Internet/domotic router/box, etc.).

Prerequisites

• The DNS area of the domain name must be managed at Infomaniak. If necessary, transfer your domains to Infomaniak.
• Your device or application must support dynamic DNS recordings.

Specific guides

The dynamic DNS configuration varies from device to device. The following guides are offered for information purposes and are intended to be used as a guide. link a domain name with:

• … a NAS Synology
• … a NAS Qnap
• … Zyxel / Sunrise Internet Box / solutions TP-Link
• … Swisscom Internet Box
• … Fritzbox
• … Jeedom
• … Linux via ddclient
• … Potentially all thanks to the API…

Guides for any other device

To create a dynamic DNS on your domain:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Dynamic DNS in the left side menu.
4. Click the blue button Add Dynamic DNS.
5. Enter the necessary information:
   
   1. Choose the desired subdomain or leave the field Name of Dynamic DNS empty to use the main domain.
   2. Inform an IP address; it will then be dynamically updated by your device/app.
   3. Set an ID/password torque; the latter must be specified in the configuration of your device/app.