This guide helps you if you receive error emails mentioning SPF when you write to gmail or similar addresses.

Are all your services with Infomaniak?

The Global Security tool informs you of any configuration inconsistency regarding your Infomaniak Mail Service.

Some of your services are elsewhere?

To resolve an email sending issue when your email is managed by Infomaniak and your website is with another provider (like Wix for example) and in this situation the DNS zone of the domain name is managed elsewhere, refer to this other guide.

This guide explains how to connect an externally hosted service to a domain name managed by Infomaniak.

Specific guides

Click on the link corresponding to the external service that you wish to connect to your domain name registered with Infomaniak:

• Wix
• Shopify
• Google Sites
• dynamic devices such as a NAS, an Internet box or home automation, etc.

Guide for any other external service

To connect your domain to any other external service like Odoo, Microsoft 365, Squarespace, follow the procedures below:

1. Click here to access the management of your product on the Infomaniak Manager (need help?)
2. Click directly on the name assigned to the relevant product.
3. Click on Connect a service in the left sidebar:
   
4. Click the blue Connect button on the tile corresponding to your external service and follow the procedure.

If the external service you wish to connect is not in the list, you will need to manually modify certain technical information about your domain name:

• Refer to this other guide to modify all DNS records if that is what you have been asked to do…
• … or this other guide if you only need to modify certain specific DNS records (for example, the MX record type if you need to link your domain to an external mail service).

This guide details the accepted and valid characters when you need to create an email address (up to 64 characters) within an Mail Service Infomaniak.

Preamble

• Some characters may be forbidden or allowed, but they are not the same characters depending on whether they are before or after the @ sign, as in nom-utilisateur.mail@nom-domaine.xyz for example.
  • To understand the possibilities offered at the domain name level itself (distinct part "nom-domaine.xyz" that comes after the at sign @), refer to this other guide.

user-name.mail @ domain-name.xyz

In the part representing the user's email address (the distinct "nom-utilisateur.mail" part that comes before the at sign @) providers like Infomaniak may limit the use of certain characters when creating email addresses, even though they are allowed by the RFC (Request for Comments) #5321 and #5322, among others.

Here is what can be used or not in the part preceding the @ in an email address:

This guide explains how suspending the administrative management of a product to prevent any user of the Organization from using it within the Organization. Manager Infomaniak. On request, it is also possible to blocking a user of your Organizationwithout, however, deleting it.

Preamble

• By blocking the management of a product:
  • Only the directors and the legal guardian will be able to unblock it.
  • Users with limited rights (collaborators and customers) who have access to this product will no longer be able to manage it.
• An e-mail is sent to the users of the Organization.

Blocking a product

Prerequisites

• Being an administrator or legal guardian (users with limited rights (collaborators and customers) who have access to this product will not be able to do so).

To block or unblock certain products to the entire organization:

1. Click here in order to access product management on the Manager Infomaniak (Need help?).
2. Access the service you want to block.
3. Click on Manage on the dashboard of the product concerned.
4. Click on Block product management:
   

Suspend e-mails

One Mail Service may not be blocked as indicated above, but it can be maintained.

Prerequisites

• Being an administrator or legal guardian (users with limited rights (collaborators and customers) who have access to this product will not be able to do so).

In order to suspend email addresses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on Manage.
3. Click on Enable maintenance.
4. Confirm by clicking on the red button the suspension of the use of addresses (the reception is not interrupted but the consultation is impossible):
   

Blocking a user of the Organization

To quickly block a Organization's user, in the event of a security incident, contact Infomaniak support by authenticating (by support code e.g.) and justifying your request.

Thus, key critical services such as the Manager, the kDrive Web app and the Web Mail app will be inaccessible. Depending on the situation also take note of these links in order to block other services such as e-mail (IMAP/SMTP) or Web services.

In order not to block the user yourself but to give him a procedure to follow to secure his account, take note of this other guide.

This guide explains how to link a domain name to an Web Hosting Infomaniak.

Where is your domain name registered?…

… At Infomaniak, same Organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Refer to this other guide to check and correct any potential configuration errors.

… At Infomaniak, Different Organization

If your domain name is registered with Infomaniak but under a different user account or Organization, then:

• Edit its DNS zone by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Move it within the same Organization.

… At Infomaniak with external DNS

If your domain name uses DNS that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant service provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition or modification may take up to 48 hours to propagate.
• Refer to this other guide to check and correct any potential configuration errors.

… Elsewhere with external DNS

If your domain name has DNS records that are not those of Infomaniak then:

• Edit the current DNS zone where it is located (if necessary, refer to the help of the relevant service provider) by specifying the site's IP address in the form of an A record.
  • Any DNS addition/modification can take up to 48 hours to propagate.

OR

• Change the current DNS (if necessary, refer to the help of the relevant provider) by specifying those of Infomaniak (this implies having a DNS zone with Infomaniak.
  • Any DNS addition/modification can take up to 48 hours to propagate.
• This DNS zone with Infomaniak will be configured correctly but refer to this other guide to check and correct any potential configuration errors.

… Elsewhere but you bring it back

If your domain name is registered with another registrar and you wish to transfer it to the same location as your Infomaniak website, then:

• Transfer the domain name to Infomaniak (it will be configured correctly but refer to this other guide to check and correct any potential configuration errors).
• If the domain name is intended to be an alias for your main site, you must add the alias to your site.

This guide explains how to add, modify or delete specific entries (type records) A & AAAA, MX, TXT, etc.) within the DNS area of a name of field registered with Infomaniak.

Prerequisites

• Possession a domain name with Infomaniak or at least a DNS area.
• Understand:
  • on operation of a field and of a DNS area before changing the latter.
  • that the DNS area here is valid and used that if server names are those of Infomaniak.
  • that any DNS addition/amendment may take up to 48 hours to spread.

Add a record (simple mode)

To configure the services associated with the domain and allow appropriate resolution of domain names to corresponding resources (such as external websites, third-party messaging servers, etc.):

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on DNS area in the left side menu.
4. Current entries are listed in the table Simple Mode:
    
   
    
5. Click the blue button Add an entry:
    
   
    
6. Choose the desired recording type (type records) A & AAAA, MX, TXT, etc.).
7. Click on Next.
8. Complete the different fields according to your information:
   1. Under Source leave blank or inform a possible sub-domain concerned.
   2. Under Target provide information obtained from your external supplier or any other useful information.
   3. Leave him alone. TTL indicated.
9. Save the added made.

Edit an existing record

For the modification of a previously registered DNS record:

1. Follow points 1 to 4 above.
2. Click on the action menu ⋮ to the right of the record to be modified.
3. Click on Edit to access the publishing page:
    
   
    
4. Edit the desired information and save your changes.

Delete an existing record

For the deletion of a previously registered DNS record:

1. Follow points 1 to 4 above.
2. Click on the action menu to the right of the record to be changed.
3. Click on Remove and confirm deletion:
    
   

Diagnosis DNS

A tool available on your Manager allows you to easily correct some problematic records. You can also use an external and free service like the one mentioned at the bottom of this other guide.

Expert mode

To edit the DNS area in advanced mode (expert), which makes it possible, in particular, to restore an earlier version of the various recordings, be aware of the this other guide.

This guide explains how to renew or restore a domain name registered with Infomaniak.

Preamble

1. You are automatically notified by email (at the address you mentioned) when one of your domain names is about to expire.
2. If this domain name is not renewed before its expiration date, it enters a redemption period during which it can still be recovered/restored.
   • The restoration fees and the duration of the redemption period are variable depending on the extension concerned.
3. Once the redemption period has elapsed, the domain name is free and can be reserved again by anyone.
   • If your domain is important for your activities, Renewal Warranty ensures that you will never lose it: Infomaniak will do everything in its power to ensure that you keep it even if you do not renew it on time.

Renew a domain name before expiration

Renewing one or several domain names follows the exact same process as renewing any other Infomaniak service. Refer to this other guide if you are looking for information on how to renew the relevant product.

Restore a domain name after expiration

To restore a domain during its redemption period:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. An expired domain is marked as such:
   
3. Click directly on the name assigned to the product concerned:
   
4. Click on the Restore button:
   
5. Follow the restoration steps to the end.

Troubleshoot an issue

What should you do if the domain does not appear to be visible in your account?

• Check that you are logged in with the correct user account.
• Check the DOMAIN section of the Manager and not in a section for billed or renewable products.
• Repurchase the domain name if it has not been reserved yet.

This guide explains how to transfer the domain name you own with another provider and bring it to Infomaniak. You remain the obvious owner of your domain name and manage it simply at a lower cost.
 

Prerequisites

• Check that the domain name is indeed transferable according to certain criteria:
  1. domain created or already transferred for at least 60 days
  2. valid email addresses (owner's coordinates, administrator/technical contacts)
  3. unlocked domain
• Make a note of the various records (A / MX / TXT, etc.) contained in your domain if you will retain other services besides those of Infomaniak after the transfer.
• This involves transferring a domain name that you own with a provider other than Infomaniak, so that the future management of this domain is handled by Infomaniak.
  • This is not an internal transfer from one holder to another and the code to obtain is not a code for an internal transfer with your current provider.
• Instead, obtain the authorization code; here are some specific guides to help you if your current Registrar is:
  • Amen
  • EuroDNS
  • Gandi
  • GoDaddy
  • Hostinger
  • Hostpoint
  • Squarespace (ex-Google Domains)
  • IONOS (ex-1and1)
  • Namebay
  • Namecheap
  • OVH
  • o2switch
  • PlanetHoster
  • Scaleway (ex-Online SAS)
  • Skiff
  • Swisscom
  • Swizzonic (ex-Switchplus)
  • Special cases:
    • Domain names .BE
    • Domain names .LU

Transfer the domain to Infomaniak

Once the above prerequisites have been validated:

1. Order the domain name to be transferred to Infomaniak.
2. Enter the authorization code (read the prerequisites above) when prompted during the order process.
3. Please refer to the DNS chapter below and if necessary:
   1. Run a DNS diagnostic to check the Domain <-> Infomaniak Services link.
   2. Run a Mail diagnostic (SPF, DKIM...) to avoid any sending or receiving issues.

Batch transfers of multiple domains

Once the above prerequisites have been validated:

1. Order the domain names all at once via this Infomaniak transfer assistant.
2. Specify the domain names and authorization codes or import a CSV file (format .csv or .xlsx) with the list of domains and their authorization codes (in 2 columns and up to 300 rows).

Transfer duration, administrative delays

The duration of a domain name transfer is influenced by two factors:

1. The conditions of the registry of the extension; for the .FR, Afnic sets a transfer delay of up to 8 days; refer to the specifics of the extensions that concern you from this page (under Frequently Asked Questions by first clicking on the relevant extension).
2. The conditions of the Registrar you wish to leave; the latter has the possibility to oppose the transfer during the transfer period defined by the registry; it can also automatically accept the transfer and speed it up.

Note that a DNS update (read more below) can take up to 24 hours.

DNS Configuration (before, during, after)

• Before the transfer, your domain name is connected to various services (Mail, Web...) thanks to its DNS.
• While the transfer is in progress, you will no longer be able to modify the DNS configuration until the transfer is complete.
• Since it can sometimes be difficult to know when this happens, you can decide in advance what DNS configuration to apply (also possible during bulk transfer):
  

For example:

1. Your domain name domain.xyz has the DNS ns1.monregistrar.com and ns2.monregistrar.com and you will only be working with Infomaniak for all email, web hosting, etc….
   • …then you do not have to do anything except choose our DNS when prompted during the transfer (same if it already has DNS such as ns11.infomaniak.com and ns12.infomaniak.com).
      
2. Your domain name domain.xyz currently has the DNS ns1.monregistrar.com and ns2.monregistrar.com and you are only transferring the domain name while continuing to work with various services other than Infomaniak…
   • …then carefully note the information contained in your current DNS zone (A records, CNAME, etc.) as Infomaniak cannot guarantee that your current DNS zone will persist where it is currently located (check with your current registrar) and choose not to use Infomaniak DNS.
      
3. And if you do not know which DNS your domain name is currently using…
   • …query it via https://infomaniak.com/whois or another WHOIS service.
      
4. If your domain name domain.xyz already has DNS records such as ns11.infomaniak.com and ns12.infomaniak.com before the transfer…
   • …then you do not have to do anything except choose our DNS when prompted during the transfer.

Do you also want to transfer services such as your websites or email addresses? Check out this other guide.

This guide explains how to modify the DNS (Name Servers) of a domain registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least a DNS zone.
• Understand:
  • the operation of a domain and a DNS zone before modifying the latter.
  • that any DNS addition/modification may take up to 48 hours to propagate.

DNS Modification

To modify the DNS of a domain managed by Infomaniak and thus control the direction that web and mail traffic should take:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Click on DNS Servers from the left sidebar.
4. Click the blue button Edit DNS Servers:
   
5. If your website is hosted with Infomaniak, check Infomaniak Name Servers; otherwise, check Custom Name Servers:
   

Batch modification

To modify the DNS of multiple domain names in bulk:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Select the relevant domain names.
3. Click on ⋮ at the bottom of the screen if necessary.
4. Click on Edit DNS servers:
   

This guide explains what DNSSEC is and how this protection enhances the safety of Areas At Infomaniak and the traffic they generate.

Preamble

• Each URL corresponds to an IP address, and when an Internet user enters your website's URL address in his or her web browser, he or she uses a DNS server whose role is to redirect it to the IP address that corresponds to the domain entered (technically speaking, DNS resolution).
• When DNSSEC is not enabled on your domain name, a malicious person could detect a fault in a DNS server and change the correspondence between your domain name and the IP address of your site by the IP of their choice. In such a case, the Internet user who would enter the URL address of your site would then be returned to another website that would not correspond to the content of your website.
• DNSSEC makes it possible to secure the authenticity of the response provided by the DNS server and thus guarantees users that they are viewing the website they really want to see. If a hacker tried to change the IP address of your domain name in a DNSSEC-protected DNS server at the time of resolution, DNSSEC would refuse its requests because they would not be authenticated.
• DNSSEC is therefore additional security to the SSL certificate of a site DNSSEC guarantees the internet user to visit the site that corresponds to the URL entered, and the SSL certificate then comes in to encrypt the exchanges between the internet browser and the web server of the site he is visiting.

Enable DNSSEC

To know the availability of DNSSEC for a particular domain, please refer to the specifics of the extensions that concern you since this page (under Frequently Asked Questions by first clicking on the extension concerned).

If necessary, DNSSEC activates with a few clicks on the domain names fully managed at Infomaniak:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Enable DNSSEC from the Scoreboard of the field:
   

Check if DNSSEC is enabled

Enter the domain name to check on this site of analysis.

Read more

• Configure DNSSEC with Cloudflare CDN