Knowledge base

This guide helps you resolve an email sending issue when your email is managed by Infomaniak but your website is with another provider (like Wix, for example), especially if you receive error emails mentioning SPF when writing to Gmail or similar addresses.

Check the Configuration

The tool Global Security (click here) informs you of any configuration inconsistencies in your Mail Service.

The DNS Diagnostic tool (click here) also detects possible inconsistencies in the DNS zone of your domain name but it only analyzes it when it is with Infomaniak (meaning when your domain name points to Infomaniak's DNS servers).

Wix: Add or Correct SPF

To add an SPF as a TXT record on the Wix interface:

1. log in to your Wix interface
2. click on the icon with your initials or your avatar at the top right
3. click on Domains
   
4. click on the action menu ⋮ to the right of the relevant item
5. click on Manage DNS records in the dropdown menu
   
6. click on + Add a record in the TXT (Text) section
   
7. enter the following information:
   
   

   hostname →	leave empty
   value (to copy-paste entirely) →	v=spf1 include:spf.infomaniak.ch -all
   TTL →	leave the current indication

   
   
8. validate and wait a few hours for the change to take effect

Read this guide (click here) if necessary.

Jimdo: Add or Correct SPF

To add an SPF as a TXT record on the Jimdo interface:

1. log in to your Jimdo interface
2. if necessary, select the relevant site
   
3. click on Edit to enter editing mode
4. choose Domains & E-mails > Domains in the menu
5. click on the relevant domain
6. under TXT Record, add this:
   

   (to copy-paste entirely) →

   v=spf1 include:spf.infomaniak.ch -all

7. validate and wait a few hours for the change to take effect

This guide explains how to connect an Infomaniak-managed domain name to an external service.

Specific Guides

Click the link for the external service you want to connect to your domain name registered with Infomaniak:

• Wix
• Shopify
• dynamic devices such as a NAS, Internet box, or home automation, etc.

Guide for Other External Services

To connect your domain name to any other external service like Odoo, Microsoft 365, Squarespace, follow these steps:

1. click here to access your product management on the Infomaniak Manager (need help?)
2. click directly on the name assigned to the relevant product
3. click on Connect a Service in the left-hand menu
   
4. click the blue Connect button on the tile corresponding to your external service

This guide details the allowed and valid characters when you need to create an email address (maximum of 64 characters) within an Infomaniak Mail Service.

username.mail @ domain.xyz

Some characters may be prohibited or allowed, but they are not the same characters depending on whether they appear before or after the @ symbol, as in username.mail@domain.xyz for example.

In the part representing the user's email address (the distinct part username.mail that comes before the @ symbol), Infomaniak allows certain characters defined below.

International Standards

Providers like Infomaniak may restrict the use of certain characters when creating email addresses, although they are allowed by the RFC (Request for Comments) #5321 and #5322 in particular.

Here are the characters that may or may not be used in the part preceding the @ of an email address:

This guide explains how to suspend the administrative management of a product so that no user can use it within the Infomaniak Manager.

Prerequisites

• be an administrator or legal representative (users with limited rights such as collaborators and clients will not be able to do this)

Block a Product

To block or unblock specific products for the entire organization:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Go to the product you want to block
3. Click on Manage on the product's dashboard
4. Click on Block Product Management
   

By blocking the management of a product:

• only administrators and the legal representative can unblock it
• users with limited rights such as collaborators and clients who have access to this product can no longer manage it

An email is sent to the users of the organization.

Suspend Emails

A Mail Service cannot be blocked as indicated above, but it can be put in maintenance mode.

To suspend email addresses:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Select Mail Service (under Collaborative Tools)
4. Click on the name of the relevant object in the displayed table
5. Click on Manage
6. Click on Enable Maintenance
7. Confirm by clicking the red button to suspend the use of the addresses (receiving is not interrupted but access for viewing is not possible)
   

This guide explains how to link a domain name to an Infomaniak Web Hosting offer.

Where is your domain name located?

At Infomaniak, same organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email service, then there is nothing to do.

• Check and correct any errors using this guide (click here)

At Infomaniak, different organization

If your domain name is registered with Infomaniak but in another user account or organization, then you need to:

• edit its DNS zone by specifying the site's IP address in the form of an A record and then wait up to 48 hours

OR

• move it within the same organization

At Infomaniak with external DNS

If your domain name has DNS that are not Infomaniak's, then you need to:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying the site's IP address in the form of an A record and then wait up to 48 hours

OR

• Change the current DNS and select the use of Infomaniak's DNS; check and correct any errors using this guide

Elsewhere with external DNS

If your domain name has DNS that are not Infomaniak's, then you need to:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider) by specifying the site's IP address in the form of an A record and then wait up to 48 hours

OR

• Change the current DNS (if necessary, consult the help of the relevant provider) by specifying Infomaniak's DNS (this implies having a DNS zone with Infomaniak; it will be configured correctly but check and correct any errors using this guide)

Elsewhere but you're bringing it back

If your domain name is registered with another registrar and you want to bring it back to the same place as your Infomaniak email, you need to:

• transfer the domain name to Infomaniak (it will be configured correctly but check and correct any errors using this guide)

If the domain name is intended to be an alias of your main site, you need to add the alias to your site. 

This guide explains how to add, modify, or delete specific entries (records like A & AAAA, MX, TXT, etc.) within the DNS zone of a domain registered with Infomaniak.

Prerequisites

• Own a domain name with Infomaniak or at least a DNS zone
• Understand the operation of a domain and a DNS zone before modifying the latter

Add a record (simple mode)

To configure services associated with the domain and allow proper resolution of domain names to corresponding resources (such as external websites, third-party mail servers, etc.):

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the icon in the upper right corner of the interface (or navigate through the left sidebar menu, for example)
3. Select Domains (universe Web & Domain)
4. Click directly on the name of the object in question in the displayed table
5. Click on DNS Zone in the left sidebar menu
6. The currently existing entries are listed in the Simple Mode table:
   
7. Click the blue Add an entry button:
   
8. Choose the desired record type
9. Click Next
10. Complete the various fields according to your information:
    1. Leave Source blank or enter any relevant subdomain
    2. In Target, enter the information obtained from your external provider or any other relevant details
    3. Leave the indicated TTL (learn more about propagation time)
11. Save the added entry

Modify an existing record

1. Follow steps 1 to 6 above
2. Click on the action menu ⋮ to the right of the record to be modified
3. Click on Edit to access the editing page:
   
4. Proceed to edit the desired information, then save your changes

Delete an existing record

1. Follow steps 1 to 6 above
2. Click on the action menu ⋮ to the right of the record to be modified
3. Click Delete and confirm the deletion:
   

DNS Diagnostic

A tool available in your Manager allows you to easily correct some problematic records.

Expert mode

To edit the DNS zone in expert mode, which allows, among other things, to restore a previous version of various records, click here.

This guide explains how to renew or restore a domain name registered with Infomaniak.

Renewal of a domain name

You will be automatically notified by email when a domain name is nearing its expiration date.

To renew a domain name that is about to expire, please read this guide (click here).

Restoring a domain name

If a domain name has not been renewed before its expiration date, it enters a redemption period during which it is still possible to recover/restore it.

The restoration fees and the duration of the redemption period are variable depending on the extension in question.

To restore a domain during its redemption period:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Select Domains (under Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on the Restore button
6. Complete the procedure

What to do if the domain does not seem to be visible in your account?

• Verify that you are logged in with the correct user account
• Check in the DOMAIN section of the Manager and not in a section for billed products or renewals
• Repurchase the domain if it has not been reserved since

Ensuring Renewal

If your domain is important for your activities, Renewal Warranty offers you the assurance of never losing it, without any interruption. With this guarantee, Infomaniak will do everything in its power to ensure that you keep it even if you don't provide updates on time for its renewal.

This guide explains how to transfer the domain name you own from another provider and move it to Infomaniak. You will remain the owner of your domain name and manage it easily at a low cost.
 

Prerequisites

• Check if the domain name is transferable according to certain criteria:
  • the domain must have been created or transferred at least 60 days ago
  • valid email addresses (owner details, administrative/technical contacts)
  • the domain must be unlocked
• Securely record the different DNS records (A / MX / TXT, etc.) if you plan to retain any other services besides Infomaniak after the transfer.
• Obtain the authorization code; here are some specific guides to help if your current registrar is:
  • Amen
  • EuroDNS
  • Gandi
  • GoDaddy
  • Hostinger
  • Squarespace (formerly Google Domains)
  • IONOS (formerly 1and1)
  • Namebay
  • Namecheap
  • OVH
  • o2switch
  • PlanetHoster
  • Scaleway (formerly Online SAS)
  • Skiff
  • Swisscom
  • Swizzonic (formerly Switchplus)
  • Special cases:
    • .BE domain names
    • .LU domain names
• If you get stuck at a specific step, feel free to contact Infomaniak support to get the necessary help to proceed.

Transfer the domain to Infomaniak

Once the prerequisites above are confirmed:

1. Order the domain name for transfer to Infomaniak.
2. Enter the authorization code (see prerequisites above) when prompted during the ordering process.
3. Review the DNS section below and, if necessary:
   1. Run a DNS diagnostic to check the Domain <-> Infomaniak Services link.
   2. Run a Mail diagnostic (SPF, DKIM, etc.) to prevent any sending or receiving issues.

Batch transfer of multiple domains

Once the prerequisites above are confirmed:

1. Order the domain names all at once using this Infomaniak transfer assistant.
2. Enter the domain names and authorization codes or import a CSV file (format .csv or .xlsx) with the list of domains and their authorization codes (in 2 columns and up to 300 rows).

Transfer duration, administrative delays

The duration of a domain name transfer is influenced by two factors:

1. The conditions of the registry for the extension; for .FR, Afnic defines a transfer time of up to 8 days; refer to the specific extension details from this page (under FAQs, by first clicking on the relevant extension).
2. The conditions of the Registrar you are leaving; this registrar can oppose the transfer during the transfer time defined by the registry, or they may automatically approve the transfer and expedite it.

Note that a DNS update (see below) can take up to 24 hours.

DNS Configuration (before, during, after)

• Before the transfer, your domain name is linked to various services (Mail, Web...) via its DNS.
• During the transfer process, you will not be able to intervene on the DNS configuration until the transfer is completed.
• After the transfer, since it may be difficult to know when it occurs, you can decide in advance what DNS configuration should be applied (this is also possible during a batch transfer):
  

For example:

1. Your domain domain.xyz currently uses DNS ns1.myregistrar.com and ns2.myregistrar.com AND you will only work with Infomaniak for email, web hosting, etc.
   • THEN you don’t need to do anything except choose our DNS when prompted during the transfer (same if it already includes DNS such as ns11.infomaniak.com and ns12.infomaniak.com).
      
2. Your domain domain.xyz currently uses DNS ns1.myregistrar.com and ns2.myregistrar.com AND you are only moving the domain name while continuing to use other services besides Infomaniak
   • THEN carefully note the information in your current DNS zone (A records, CNAME records, etc.) because Infomaniak cannot guarantee that your current DNS zone will persist in its current location (check with your current registrar) and choose not to use Infomaniak’s DNS.
      
3. If you do not know which DNS your domain currently uses
   • query it via https://infomaniak.com/whois or another WHOIS service.
      
4. If your domain domain.xyz already uses Infomaniak DNS such as ns11.infomaniak.com and ns12.infomaniak.com before the transfer
   • THEN you do not need to do anything except select our DNS when prompted during the transfer.

Also transferring your services such as websites or email addresses? Check out this other guide.

This guide explains how to modify the DNS (Name Servers) of a domain registered with Infomaniak.

DNS Modification

Modifying the name servers (DNS) of a registered domain allows you to control how this domain is associated with online services such as websites, mail servers, or other network services.

To modify the DNS of a domain managed by Infomaniak:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. choose Domains (universe Web & Domain)
4. click on the name of the object in the displayed table
5. click on DNS Servers from the left sidebar menu
6. click on the blue button Modify DNS servers
   
7. if your website is hosted with Infomaniak, check Infomaniak Name Servers; otherwise, check Custom Name Servers
   
   

Batch Modification

To modify the DNS of multiple domains in bulk:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. choose Domains (universe Web & Domain)
4. select the relevant domain names
5. click on ⋮ at the bottom of the screen if necessary
6. click on Modify DNS servers
   

This guide explains what DNSSEC is and how this protection enhances the security of Domains at Infomaniak and the traffic they generate.

What is DNSSEC for?

Each URL corresponds to an IP address, and when a user enters your site's URL into their web browser, it calls on a DNS server whose role is to redirect them to the IP address that corresponds to the entered domain (technically, this is called DNS resolution).

When DNSSEC is not enabled on your domain name, a malicious person could detect a vulnerability in a DNS server and change the correspondence between your domain name and the IP address of your site to an IP of their choice. In such a scenario, the user entering your site's URL would be redirected to another website that does not match the content of your website.

DNSSEC secures the authenticity of the response provided by the DNS server, thus ensuring to users that they are actually accessing the website they intend to visit. If a hacker tries to modify the IP address of your domain name in a DNS server protected by DNSSEC during resolution, the server would reject their requests since they wouldn't be authenticated.

DNSSEC is therefore an additional security layer to a site's SSL certificate. DNSSEC ensures that users are directed to the website corresponding to the entered URL, and the SSL certificate comes into play to encrypt the exchanges between the user's web browser and the web server of the site they are visiting.

Enable DNSSEC

DNSSEC is available and already activated for the vast majority of domain name extensions at the time of purchase.

If necessary, it can be activated in a few clicks for fully managed domain names at Infomaniak:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon at the top right of the interface (or navigate using the left side menu, for example)
3. choose Domains (universe Web & Domain)
4. click on the name of the relevant object in the displayed table
5. enable DNSSEC from the Domain Dashboard:
   

Check if DNSSEC is enabled

Enter the domain name to check on this analysis site.

Learn More

• configure DNSSEC with the Cloudflare CDN