Knowledge base

This guide helps you if you receive error emails mentioning SPF when sending messages to gmail addresses or similar.

Are all your services with Infomaniak?

The Global Security tool informs you of any configuration inconsistencies related to your Infomaniak Mail Service.

Are some of your services elsewhere?

To resolve email sending issues when your email is managed by Infomaniak but your website is hosted by another provider (such as Wix, for example), refer to this other guide.

This guide explains how to connect to an external service a domain name managed by Infomaniak.

Specific guides

Click on the link corresponding to the external service you wish to connect to your domain name registered with Infomaniak :

• Wix
• Shopify
• Google Sites
• of dynamic equipment like a NAS, an Internet or home automation box, etc.

Guide to any other external service

To connect your domain name to any other external service like Odoo, Microsoft 365, Squarespace, follow the following procedures:

1. Click herein order to access the management of your product on the Manager Infomaniak (Need help?)
2. Click directly on the nameallocated to the product concerned.
3. Click on Connect Service in the left side menu:
   
4. Click the blue button Connect on the tile corresponding to your external service and follow the procedure.

This guide details the characters allowed and valid when you need to create an email address (of 64 (maximum characters) within a Mail Service Infomaniak.

Preamble

• Some characters may be prohibited or allowed, but these are not the same characters depending on whether they are before or after the arobase @, as in nom-utilisateur.mail@nom-domaine.xyz e.g.
  • To understand the opportunities at the level of the domain name itself (separate part) nom-domaine.xyz Who's coming after arobase @) , be aware of this other guide.

mail-username @ domain-name.xyz

In the part representing the user's email address (separate part) nom-utilisateur.mail Who's coming before arobase @) providers such as Infomaniak can limit the use of certain characters when creating email addresses yet admitted by the RFC (Request for Comments) #5321 and #5322 in particular.

Here is what may or may not be used in the part preceding the arobase of an email address:

This guide explains how suspending the administrative management of a product to prevent any user of the Organization from using it within the United Nations. Manager Infomaniak. On request, it is also possible to blocking a user of your Organizationwithout, however, deleting it.

Preamble

• By blocking the management of a product:
  • Only the directors and the legal guardian will be able to unblock it.
  • Users with limited rights (collaborators and customers) who have access to this product will no longer be able to manage it.
• An e-mail is sent to the users of the Organization.

Blocking a product

Prerequisites

• Being an administrator or legal guardian (users with limited rights (collaborators and customers) who have access to this product will not be able to do so).

To block or unblock certain products to the entire organization:

1. Click here in order to access product management on the Manager Infomaniak (Need help?).
2. Access the service you want to block.
3. Click on Manage on the dashboard of the product concerned.
4. Click on Block product management:
   

Suspend e-mails

One Mail Service may not be blocked as indicated above, but it can be maintained.

Prerequisites

• Being an administrator or legal guardian (users with limited rights (collaborators and customers) who have access to this product will not be able to do so).

In order to suspend email addresses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on Manage.
3. Click on Enable maintenance.
4. Confirm by clicking on the red button the suspension of the use of addresses (the reception is not interrupted but the consultation is impossible):
   

Blocking a user of the Organization

To quickly block a United Nations user, in the event of a security incident, contact Infomaniak support by authenticating (by support code e.g.) and justifying your request.

Thus, key critical services such as the Manager, the kDrive Web app and the Web Mail app will be inaccessible. Depending on the situation also take note of these links in order to block other services such as e-mail (IMAP/SMTP) or Web services.

In order not to block the user yourself but to give him a procedure to follow to secure his account, take note of this other guide.

This guide explains how to link a domain name One-to-one Web hosting Infomaniak.
 

Where is your domain name located?...

... At Infomaniak, same organization

If your domain name is registered with Infomaniak and it is in the same user account or organization as the email, then there is nothing to do.

• Be aware of this other guide in order to verify and correct any configuration errors.

... At Infomaniak, Different Organization

If your domain name is registered with Infomaniak but in another user account or Organization, then:

• Edit his DNS area specifying the IP address of the site in form Registration A.
  • Any DNS addition/amendment may take up to 48 hours to spread.

OR

• Move it within the same Organization.

... At Infomaniak with external DNS

If your domain name contains DNS that are not Infomaniak's then:

• Edit it DNS area where it is located (if necessary consult the assistance of the provider concerned) specifying the IP address of the site in form Registration A.
  • Any DNS addition/amendment may take up to 48 hours to spread.

OR

• Change the current DNS and select the use of Infomaniak DNS.
  • Any DNS addition/amendment may take up to 48 hours to spread.
• Be aware of this other guide in order to verify and correct any configuration errors.

... Elsewhere with external DNS

If your domain name contains DNS that are not Infomaniak's then:

• Edit it DNS area where it is located (if necessary take note of the assistance of the provider concerned) specifying the IP address of the site in form Registration A.
  • Any DNS addition/amendment may take up to 48 hours to spread.

OR

• Change the current DNS (if necessary take note of the assistance of the provider concerned) by specifying those of Infomaniak (this implies that have a DNS area at Infomaniak.
  • Any DNS addition/amendment may take up to 48 hours to spread.
• This DNS area with Infomaniak will be configured correctly but be aware of this other guide in order to verify and correct any configuration errors.

... Elsewhere, but you were repatriating him

If your domain name is registered with another registrar and that you would like to repatriate it to the same place as your Infomaniak website, then:

• Transfer domain name to Infomaniak (this will be configured correctly but be aware of this other guide to verify and correct any configuration errors).
• If the domain name is intended to be an alias of your main site, you must add the alias to your site.

This guide explains how to add, modify or delete specific entries (type records) A & AAAA, MX, TXT, etc.) within the DNS area of a name of field registered with Infomaniak.

Prerequisites

• Possession a domain name with Infomaniak or at least a DNS area.
• Understand:
  • on operation of a field and of a DNS area before changing the latter.
  • that the DNS area here is valid and used that if server names are those of Infomaniak.
  • that any DNS addition/amendment may take up to 48 hours to spread.

Add a record (simple mode)

To configure the services associated with the domain and allow appropriate resolution of domain names to corresponding resources (such as external websites, third-party messaging servers, etc.):

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on DNS area in the left side menu.
4. Current entries are listed in the table Simple Mode:
    
   
    
5. Click the blue button Add an entry:
    
   
    
6. Choose the desired recording type (type records) A & AAAA, MX, TXT, etc.).
7. Click on Next.
8. Complete the different fields according to your information:
   1. Under Source leave blank or inform a possible sub-domain concerned.
   2. Under Target provide information obtained from your external supplier or any other useful information.
   3. Leave him alone. TTL indicated.
9. Save the added made.

Edit an existing record

For the modification of a previously registered DNS record:

1. Follow points 1 to 4 above.
2. Click on the action menu ⋮ to the right of the record to be modified.
3. Click on Edit to access the publishing page:
    
   
    
4. Edit the desired information and save your changes.

Delete an existing record

For the deletion of a previously registered DNS record:

1. Follow points 1 to 4 above.
2. Click on the action menu to the right of the record to be changed.
3. Click on Remove and confirm deletion:
    
   

Diagnosis DNS

A tool available on your Manager allows you to easily correct some problematic records. You can also use an external and free service like the one mentioned at the bottom of this other guide.

Expert mode

To edit the DNS area in advanced mode (expert), which makes it possible, in particular, to restore an earlier version of the various recordings, be aware of the this other guide.

This guide explains how renew or restore one domain name registered with Infomaniak.

Preamble

1. You are automatically informed by e-mail (to the address you mentioned) when one of your domain names comes to an end soon.
2. If this domain name is not renewed before its due date, it enters into a redemption period during which it is still possible to recover/restore.
   • The Catering costs and the duration of the redemption period are variables depending on the extension concerned.
3. Once the redemption period has passed, the domain name is free and can be reserved again by anyone.
   • If your domain is important to your activities, Renewal Warranty offers you the assurance that you will never lose it: Infomaniak will do everything in its power to ensure that you keep it even if you don't give news in due time.

Renew a domain name before expiration

The renewal of one or more domain names takes place exactly the same way as any renewal of Infomaniak services. Be aware of this other guide if you are looking for information on how to renew the product concerned.

Restore a domain name after expiration

To restore a domain during its redemption period:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. An expired domain is reported as follows:
   
3. Click directly on the nameallocated to the product concerned:
   
4. Click on the button Restore:
   
5. Follow the restoration steps to the end.

Solve a problem

What if the domain doesn't appear visible in your account?

• Check that you are logged in with the right user account.
• Check out the part AREA of the Manager and not under a product heading invoiced or to be renewed.
• Buy the domain name if it has not been booked since.

This guide explains how transfer domain name you own at another provider and take him to Infomaniak. You obviously remain the owner of your domain name and manage it easily at a lower cost.
 

Prerequisites

• Check that the domain name is good Transferable according to certain criteria:
  1. domain created or already transferred from at least 60 days
  2. e-mail addresses valid (owner's contact details, admin/technical contacts)
  3. field unlocked
• Note in a safe place the different records (A/MX/TXT, etc.) content in your domain if you will retain after transferring services other than Infomaniak.
• It is a matter of transferring a domain name that you own to a different provider of Infomaniak, so that future management of this domain can be done with Infomaniak.
  • It is therefore not an internal transfer. from one holder to another, and the code to be obtained is therefore not a code for an internal transfer to your current supplier.
• Get it instead the authorisation code Here are some specific guides to help you if your current Registrar is:
  • Amen
  • EuroDNS
  • Gandi
  • GoDaddy
  • Hostinger
  • Hostpoint
  • Squarespace (ex-Google Domains)
  • IONOS (ex-1and1)
  • Namebay
  • Namecheap
  • OVH
  • o2switch
  • PlanetHoster
  • Scaleway (ex-Online SAS)
  • Skiff
  • Swisscom
  • Swizzonic (ex-Switchplus)
  • Special cases:
    • .BE domain names
    • .LU domain names

Transfer the domain to Infomaniak

Once the above prerequisites have been validated:

1. Order the domain name to transfer Infomaniak.
2. Come in. the authorisation code (read the prerequisites above) when you are asked during the order.
3. Take note of the following DNS chapter and if necessary:
   1. Run a DNS diagnosis to check the Domain <-> Services Infomaniak link.
   2. Run a diagnostic Mail (SPF, DKIM...) to avoid any problems with sending or receiving.

Multiple domain transfers per batch

Once the above prerequisites have been validated:

1. Order domain names at once via this Infomaniak Transfer Assistant.
2. Indicate Domain names and authorisation codes or import a CSV file (format .csv or .xlsx) with the list of domains and their authorisation codes (in 2 columns and on 300 lines max.).

Duration of transfer, administrative deadlines

The duration of a domain name transfer is influenced by two factors:

1. The conditions of the register extension; for the .FR, Afnic sets a transfer time of up to 8 days ; refer to the specifics of extensions that concern you since this page (under Frequently Asked Questions by first clicking on the extension concerned).
2. The conditions of the Registrar you wish to leave; the Registrar has the possibility to oppose the transfer during the transfer period defined by the registry; he can also automatically accept the transfer and speed up.

Note that an update of DNS (read below) can take up to 24 hours.

DNS configuration (before, during, after)

• Before the transfer, your domain name is linked to different services (Mail, Web...) thanks to his DNS.
• While the transfer takes place, you will no longer be able to intervene on the DNS configuration until the transfer is complete.
• After the transfer, as it is sometimes difficult to know when this happens, you can decide in advance what to apply as a DNS configuration (also possible when transferring by lot):
  

For example:

1. Your domain name domain.xyz includes before transfer DNS ns1.monregistrar.com and ns2.monregistrar.com AND You will only work with Infomaniak for everything that is email, web hosting, etc.
   • ALORS you have nothing to do except choose our DNS when you will be asked when transferring (idem if it already includes DNS e.g. ns11.infomaniak.com and ns12.infomaniak.com).
      
2. Your domain name domain.xyz currently includes DNS ns1.monregistrar.com and ns2.monregistrar.com AND you only move the domain name while continuing to work with different services other than Infomaniak
   • ALORS Please note the information contained in your current DNS area (records A, CNAME, etc.) as Infomaniak cannot guarantee that your current DNS area will persist where it is currently (check with your current registration office) and choose not to use Infomaniak DNS.
      
3. And if you don't know which DNS currently uses your domain name
   • interrogate the latter via https://infomaniak.com/whois or other WHOIS service.
      
4. If your domain name domain.xyz already contains DNS of form e.g. ns11.infomaniak.com and ns12.infomaniak.com prior to transfer
   • ALORS you have nothing to do except choose our DNS when you are asked during the transfer.

Do you also want to transfer services such as your websites or email addresses? Be aware of this other guide.

This guide explains how to modify the DNS (Name Servers) of a field registered with Infomaniak.

Prerequisites

• Possession a domain name with Infomaniak or at least a DNS area.
• Understand:
  • on operation of a field and of a DNS area before changing the latter.
  • that any DNS addition/amendment may take up to 48 hours to spread.

Modification of DNS

To modify the DNS of a domain name managed by Infomaniak and thus control the direction that Web and Mail traffic should take:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on DNS servers from the left side menu.
4. Click the blue button Edit DNS servers:
   
5. If your website is hosted at Infomaniak, check Infomaniak Name Servers ; in the opposite case, check Custom Name Servers:
   

Batch modification

To modify the DNS of several mass domain names:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Select the relevant domain names.
3. Click on ⋮ at the bottom of the screen if necessary.
4. Click on Edit DNS servers:
   

This guide explains what DNSSEC is and how this protection enhances the safety of Areas At Infomaniak and the traffic they generate.

Preamble

• Each URL corresponds to an IP address, and when an Internet user enters your website's URL address in his or her web browser, he or she uses a DNS server whose role is to redirect it to the IP address that corresponds to the domain entered (technically speaking, DNS resolution).
• When DNSSEC is not enabled on your domain name, a malicious person could detect a fault in a DNS server and change the correspondence between your domain name and the IP address of your site by the IP of their choice. In such a case, the Internet user who would enter the URL address of your site would then be returned to another website that would not correspond to the content of your website.
• DNSSEC makes it possible to secure the authenticity of the response provided by the DNS server and thus guarantees users that they are viewing the website they really want to see. If a hacker tried to change the IP address of your domain name in a DNSSEC-protected DNS server at the time of resolution, DNSSEC would refuse its requests because they would not be authenticated.
• DNSSEC is therefore additional security to the SSL certificate of a site DNSSEC guarantees the internet user to visit the site that corresponds to the URL entered, and the SSL certificate then comes in to encrypt the exchanges between the internet browser and the web server of the site he is visiting.

Enable DNSSEC

To know the availability of DNSSEC for a particular domain, please refer to the specifics of the extensions that concern you since this page (under Frequently Asked Questions by first clicking on the extension concerned).

If necessary, DNSSEC activates with a few clicks on the domain names fully managed at Infomaniak:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Enable DNSSEC from the Scoreboard of the field:
   

Check if DNSSEC is enabled

Enter the domain name to check on this site of analysis.

Read more

• Configure DNSSEC with Cloudflare CDN