This guide explains how to log out of a user account from the Manager Infomaniak. Once logged out, it is easy to log back in to a different user account, and thus access another Organization or a user with a different role within the same Organization.

Log out and log back in with Infomaniak credentials

To log out of a user account and log back in to another:

1. Click on the dot with your initials / avatar in the top right of the Manager Infomaniak.
2. Click on Logout:
   
3. Click on Change user:
   
4. Select another pre-registered user or click the ‍ button to connect with new credentials:
   
5. Enter the login information and click the Login button.

If your user is linked to multiple Organizations, they can simply switch from one to the other without needing to log out and log back in.

This guide explains how to grant a Partner (among the partners listed by Infomaniak) access to the products of your Organization available on the Infomaniak Manager, i.e., the administration interface for your products.

Prerequisites

• Be Legal Responsible‍ within the Organization.

As a Client, add a known Partner

To grant a Partner access to some of your products:

1. Click here to access the addition of a Partner on the Manager Infomaniak (need help?).
2. Enter the name or email address of the Partner you want to grant access to.
3. Check the box to select the relevant Partner from the search results.
4. Click the blue button to Continue:
   
5. The next step offers an important choice regarding the permissions granted to the Partner; the two possibilities are detailed below…

Grant the Partner access...

... limited

Click on the left button to choose to give the Partner limited access:

1. Click on the blue button at the bottom right to Continue.
2. Click on the relevant product category, then on the product concerned in the panel that opens; repeat for all the different products you want to grant access to:
   
3. Click on the blue button at the bottom right to Continue.
4. An email is automatically sent to the invited Partner containing a link that allows them to accept (or refuse) the management proposal.
5. Once the proposal is accepted, the Partner dashboard provides access to the Client's organization and the products for which access has been granted.

... complete

Click on the right button to choose to give the Partner complete access:

1. Click on the blue button at the bottom right to Continue.
2. The Client must choose whether to also entrust their wallet to the Partner:
   
3. Click on the blue button at the bottom right to Continue.
4. An email is automatically sent to the invited Partner containing a link that allows them to accept (or refuse) the management proposal.
5. Once the proposal is accepted, the Partner dashboard provides access to the entire Client Organization.

Note
 

• The current invitation can be resent or deleted before it is accepted by clicking on Partner in the left-hand side menu of the Client Manager:
  
• If the Partner was already linked to the Client's Organization before the invitation, for example as an external user, their status is therefore updated once the partnership begins.
• At any time, the partnership can be terminated.

This guide covers data protection regulations in Switzerland and Europe and the measures taken by Infomaniak to secure your customer data and data within Web Hosting and Mail Services.

Understanding the difference between data security and data confidentiality

Data security aims to prevent any unauthorized access to your information. It relies on measures such as encryption, firewalls, or VPNs. A security breach can have disastrous consequences: imagine a hacker stealing your entire customer database and demanding a ransom to return it. This type of attack—ransomware—can paralyze a business overnight.

Today, it is estimated that more than 50% of companies victimized by a cyberattack close within two years.

Data confidentiality concerns who can access your information and how it is used. Even if your data is secured against hacking, it can be collected, analyzed, and resold... legally.

Example: you carefully store your customers' information, but unbeknownst to you, a service you use shares—anonymously—this data with third parties. Result? Your competitors can obtain valuable market analyses and target your own customers without ever needing to hack into your systems.

LPD & GDPR

In Switzerland, the LPD (Federal Data Protection Act) and nLPD (for the "new Law" in effect since September 2023) protects the confidentiality of residents by regulating the collection and processing of personal data by organizations.

On the other hand, the GDPR (General Data Protection Regulation) of the EU, in effect since May 2018, influences global companies processing the data of European residents, including in Switzerland. While the LPD applies to the data of Swiss residents, the GDPR concerns that of EU residents. Swiss companies managing European data must comply with the GDPR's requirements, including appointing a Data Protection Officer and conducting Data Protection Impact Assessments in case of risky processing.

Your role as an Infomaniak Client

Regarding the hosted data that belongs to you and if it concerns personal data of your visitors, contacts, and clients, it is up to you to ensure compliance.

When processing this personal data, it is important to inform users about how and why it is being processed. This is usually done through a privacy statement/charter.

A GDPR certificate (in PDF format) can be generated and downloaded from the Manager (accessible to organization users who are owners or administrators):

1. Click here to access DPA management on the Infomaniak Manager (need help?).
2. Click the Generate button to download the customized PDF document:
   

Here are some tips on this topic:

It is crucial to differentiate between the security of the infrastructures where your data is hosted and the management and implementation of data on your side. As a hosting provider, Infomaniak acts as a subcontractor for your RGPD obligations. In this context, its privacy policies and cookie usage, as well as its terms and conditions, provide the necessary guarantees regarding its compliance as a subcontractor.

The role of Infomaniak

Like companies that work with user data, Infomaniak must comply with the LPD and, because some of these users are European citizens, the GDPR as well:

• The data privacy policy details the data that Infomaniak retains to provide and execute its services
• The policy related to the protection of your personal data describes Infomaniak's commitments as a subcontractor that hosts all of your data, including personal data

This guide, addressed to **Infomaniak Partners**, details a very useful function for accounting that allows you to export billing information related to **Clients under management**.

Export the file of managed client info

To access the page for Clients under management:

1. Click here to access your Clients under management on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the Download button (top right of your Clients sous gestion table) to include the data of all of your Clients.
3. Select the type of history to export.
4. Select the period to include in the exported data and confirm:
   
5. Click the blue Export button to start downloading the data into a CSV file (format .csv).
6. To export data for only some of your Clients sous gestion, click the checkboxes next to the relevant Clients and enable export from the menu that appears at the bottom of the page:
   

This guide explains how to enable or disable dark mode on your operating system (macOS / Windows) since the theme setting "automatic" of Infomaniak tools (animation below) is based on the Dark mode or Light mode setting of the OS:

Managing dark or light mode…

… on macOS

1. Click on System Preferences…
   
2. Click on Appearance and choose the dark mode on the right:
   

… on Windows

1. Open the start menu
2. Click on Settings:
   
3. Click on Personalize then Colors:
   
4. Click on Dark:
   

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system's preferences, thus providing a consistent visual experience between mobile apps and login and account creation pages.

Infomaniak takes pride in securing data through a comprehensive and diverse approach to security. For whistleblowers, the company has implemented an internal system that allows irregularities to be reported safely and anonymously, without fear of reprisals. This protection mechanism is known and accessible to all employees, thereby strengthening transparency and accountability within the organization.

Infomaniak demonstrates its commitment with concrete and effective measures to protect those who report anomalies.

This guide addresses problems that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, on Manager Infomaniak, etc.) with old / not up to date / obsolete hardware (OS, browser, devices, etc.). For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
 

Technologies employed by Infomaniak

Many Web tools developed by Infomaniak use Angular The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for the execution of any modern web application. Here are some reasons why up-to-date equipment is often needed:

1. Angular uses advanced features of modern browsers to provide an optimal user experience; older browsers may not support or optimally support these features, which can lead to compatibility and performance issues.
2. Newer browsers are generally optimized to run JavaScript code faster and to manage complex graphical renderings more efficiently; Angular applications can be quite complex and take advantage of these optimizations to provide a better user experience.
3. Older browsers may have known security vulnerabilities that could be exploited by attackers to compromise the security of the web application; more recent versions of browsers tend to address these vulnerabilities and offer a higher level of security.
4. The latest versions of browsers are generally in line with the latest web standards, which means that they are more compatible with new technologies and latest HTML, CSS and JavaScript specifications used by frameworks such as Angular; using an obsolete browser may lead to problems with rendering or missing functionality.
5. Newer browsers support modern APIs that allow developers to access advanced features such as geolocation, camera, push notifications, etc.; Angular applications can integrate these features to offer richer and more interactive user experiences, but these features depend on browser support.

This guide explains how to modify product access rights for a user in your Organization on the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books with the entire Organization.

Who can access what…

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• To have added a user as a collaborator.

The guide below allows you to manage product access for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify a user's product access in the Organization:

1. Click here to access user management on the Manager Infomaniak (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit product access:
   
4. Expand the tabs/accordions by product if necessary.
5. Click on the product category to which you want to grant access.
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user.
8. Click on the Save button:
   
9. Start again at step 5 if you need to grant access to multiple products.

Note, on your product table, it is important to distinguish product access (such as kDrive for example, within the kSuite) and product management access.
It is possible to authorize a user to use kDrive (they will be able to create a PDF for example) without necessarily granting them management rights for the kDrive service (they will not be able to change the offer, invite a new user, cancel, etc.).

Easier access: Work Teams

To facilitate the addition of access rights to a product within your Organization, there are Work Teams. These allow you to create groups linked to Infomaniak products with the desired rights, very practical for giving a new collaborator in your Organization access to the products they will need in their daily activities.

This guide explains how to end a partnership between a Client and a Partner within the framework of the Infomaniak Partner Program.

End the partnership…

... as a Client

To do this:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Partner in the displayed table.
3. Click on Stop the collaboration:
   
4. Confirm the removal of the **Partner** for the first time.
5. Confirm definitively by entering the password for the Infomaniak account.
6. The partnership has been successfully terminated.

... as a Partner

To do this:

1. Click here to access your Clients under management on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Client in the displayed table.
3. Click on Stop the collaboration:
   
4. Confirm the removal of the **Client** for the first time.
5. Confirm definitively by entering the password for the Infomaniak account.
6. The partnership has been successfully terminated.

This guide explains how a Client can adjust the access rights granted to an Infomaniak Partner so that the latter can access the products more widely, or no longer access them at all.

Prerequisites

• Have authorized a Partner to access your products (and thus become the Client of a Partner).
• Understand the differences between the 2 types of authorizations that can be defined from the Manager.

Modify the Partner's access to your products

To grant new access to the Partner as a Client:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Partner in the displayed table.
3. Click on Edit access rights:
   
4. Click on the type of access rights you wish to grant (limited to a selection of products or full access):
   
5. Click the blue Continue button and follow the assistant to the end.

Remove the Partner's access to your products

To revoke a Partner's access to a product:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the relevant Partner in the displayed table.
3. Click on Edit access rights.
4. Switch if necessary to the limited management of your products:
   
5. Select or deselect the relevant products within the different product categories:
   
6. Continue to confirm the deletion of access.

You can also completely stop collaboration with a Infomaniak Partner.