This guide explains how to remove an Infomaniak account set up in the Infomaniak mobile app kAuth (app for iOS/Android smartphone or tablet).

Removing an account from the kAuth mobile app

To delete one of the accounts, you must use a web browser, preferably on a computer:

1. Click here to access the management of two-factor authentication on the Infomaniak Manager.
2. Click on the trash can in the box corresponding to the Infomaniak kAuth application:
   
3. Enter the password to log in to your Infomaniak account.
4. A notification is sent to the mobile device:
   

This guide explains how to quickly secure your Infomaniak user account in case you suspect hacking, identity theft, password theft, etc.

Proceed with changing all passwords

To follow the wizard for a quick user password change and the deactivation of application passwords and tokens (API):

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on "Compromised password?" in the Security box:
   
3. Enter the current password as well as the new password.
4. Confirm the new password.
5. Click on the blue button to apply the password change:
   
6. Click on the blue button to proceed to the next step:
   
7. Click on the successive buttons to delete application passwords and tokens (API).
8. Click on the blue button to proceed to the next step:
   
9. Click on the blue button to access the verification of your security settings:
   
10. Check your security settings:
    

Also, refer to this other guide to secure the access of the different users of the Organization.

This guide explains how to remove a user who has the role of legal representative within an Organization on the Manager Infomaniak, which requires appointing a new legal representative beforehand.

Change the legal representative of an Organization

To do this, familiarize yourself with the guides below in order:

• Add a new user with the role legal representative in the Organization…
• … or assign the legal manager role to an existing user in the Organization.

Once a new legal representative has been added:

• Remove the former legal representative from the Organization.

This guide explains how to be notified by email of a product's expiration date, at different intervals that you can configure so as not to be unnecessarily overwhelmed with messages.

Check the billing message configuration

Enable or disable renewal emails

Click here to access the configuration / accounting page on the Infomaniak Manager (need help?).

On this page, enable or disable the option I want to receive reminder emails before the renewal due date:

If the option is enabled, then choose the frequency at which email reminders are sent (up to 2 months in advance).

Enable or disable automatic renewal emails

The second section allows you to configure notifications related to the automatic renewal option for your products:

• Reminder email before the automatic renewal expiration date of a product (14 days before expiration).
• Email confirming renewal and automatic debit.
• Notification when your invoices are issued.

This guide explains how to create a request for proposal as an Infomaniak Client needing support, how to delete the request if you have found a solution, and how an Infomaniak Partner can respond to this request for proposal.

Create a Request for Proposal

Here is the process that occurs when you wish to submit a call for tender:

1. Click here to access the tender submission page.
   • This is a free service that allows you to address your needs to all Infomaniak Partners who wish to receive this type of request.
2. Once your request for proposal is sent, each relevant Partner receives a message with an excerpt of the request for proposal.
3. He is offered the possibility to consult your complete call for tender on a dedicated interface within his Partner account on the Infomaniak Manager.
4. If it is still valid (see below), the Partner will display your call for tender and discover your contact details.
5. He can then make you a proposal tailored to your need and you decide on the next steps for the file:
   1. Collaborate with the Partner (become their Client within Infomaniak for example) and in this case you can delete the call for tender (read below).
   2. Wait to receive other proposals over the coming days.

Delete the current call for tender

When you submit a request for proposal, you automatically receive an email at your contact address:

• This email contains a link to cancel your request for proposal.
• Warning, the effect is immediate.
• It will no longer be visible on the interface available to Infomaniak Partners.

This guide explains how to regain access to Infomaniak services (manager.infomaniak.com and mail.infomaniak.com among others) in case of issues with the mobile app kAuth (application for iOS/Android smartphone or tablet) if you chose this security method when activating 2FA (two-factor authentication).

Before changing your mobile device

If you plan to change your iOS/Android device on which the app kAuth is installed, before doing so‍:

• Log in one last time with 2FA on the Infomaniak Manager.
• Temporarily remove security (or change the verification method to receive a code by SMS, for example).
• Then, on the new device, install and open the mobile app kAuth to re-authenticate with 2FA via kAuth!

After changing your mobile device

If it's too late and you didn't follow the method above, check in the mobile app kAuth to see if your account is still present; it may be that you are no longer receiving the notification requesting connection authorization YES / NO and in this case:

1. Open the mobile app kAuth (app for iOS/Android smartphone or tablet) on your device.
2. Tap on the relevant account.
3. Note down the temporary code that appears.
4. Enter this code on the login page for the Manager.
5. Once logged in, disable two-factor authentication.
6. Then reconfigure the double authentication by choosing kAuth and adding your account to the mobile device which will reactivate the notifications.

If it's too late, and no account is displayed in the mobile app kAuth, there's no point in calling Infomaniak or adding your account in the app (without having followed the first explanation at the top of this guide), the registration will loop since a code will be requested...

And in this case, no choice, you will have to provide a certain number of security elements manually or via the app Infomaniak Check (kCheck) to regain access to your account:

1. Click here to access the Infomaniak Manager login page.
2. Enter the username and the correct password.
3. When prompted for additional authentication, click on the alternative methods:
   
4. Choose to enter one of your backup codes if you had downloaded the sheet when activating 2FA:
   
5. Otherwise, select the last option to request help to access the form allowing you to submit your ID documents and recognition selfie:
   
6. Follow the procedure to the end and wait:
   

This guide concerns the management of application passwords from the Infomaniak Manager.

Preamble

• Application passwords allow you to establish an authenticated connection between certain tools & services even if two-step verification (2FA authentication) is enabled.
• To synchronize, for example, contacts & agendas of your Infomaniak account with a mobile device or a messaging software/client, perform the actions presented in the guide below to generate a new password specific to this application.
• It is possible to generate several specific passwords (e.g., 1 for the contacts and 1 for the calendars) or to use the same one for synchronizing both services.

Create an application password

To do this:

1. Click here to access the application password management on the Manager Infomaniak.
2. Click on Generate an application password:
   
3. Enter a name for the application password in the dialog box, then click on Generate an application password:
   
4. Copy and save the generated application password in a secure but accessible location, it will no longer be accessible once the window is closed.

Revoke application passwords

In the same place, you can delete one or more application passwords when they are no longer needed:

1. Click on the action button ⋮ to the right of each password and revoke it…
2. or on Revoke All at the top of the table:
   

This guide explains how to manage tags (or labels) on your products in the Infomaniak Manager.

Introduction

• Tags are useful for adding short and colorful information to quickly organize and locate your products on the Manager Infomaniak.
• They are visible to all users who have access to the products on which the tags are placed.

Add or modify a product tag

To do this:

1. Click here to access the Infomaniak Manager.
2. Search for or display the desired product.
3. Click on the ‍ or directly on an existing tag in the Tag column:
   
4. Click in the field to display the existing tags or enter the desired tag name.
5. Choose a tag color if necessary.
6. Click on the button to create the tag if necessary.
    

Manage tags in the Manager

To find all existing tags in the Organization, rename them or delete them:

1. Click here to access tag management on the Manager Infomaniak (need help?).
2. Click on the action menu ⋮ to the right of the relevant item in the displayed table to edit or delete a tag:
   
3. A blue button allows you to add more (they will not be assigned to any product until the steps of the guide above are followed).

This guide explains the specifics related to payments for Infomaniak services and the rights that follow.

Preamble

• When purchasing domain names or other web services, it is crucial to understand the rights and responsibilities that arise from the payments made.
• Confusion can arise between the person who pays for a service and the person who holds the rights to the service.

Paying for a service does not confer ownership

It is important to understand that taking on the payment of bills related to a service or product does not automatically confer property rights over it.

For example, funding a phone subscription for someone else does not grant you ownership of that subscription; paying for a car purchase does not automatically give you permission to drive it.

Similarly, paying for a domain name does not necessarily mean you become the owner, especially if the associated details are not in your name, which can happen notably if there has been a product transfer between Organizations.

A domain name can be managed on the Manager (Infomaniak administration interface) by a user within an Organization XYZ and belong to a completely different user not even in Organization XYZ, while being paid for by a third party, a Partner registered with Infomaniak.

Infomaniak, like other web service providers, clearly states in its Terms of Service that payment for a service by a third party does not imply transfer of ownership. In case of dispute, the client (or the person whose name is associated with the service) remains solely responsible for resolving the dispute.

Check all current details

To avoid any confusion, make sure that the details associated with any web service or domain name that you pay for are in your name if you wish to hold the rights to it.

Check the details:

• of your Infomaniak profile
• of the Organization you belong to
• of billing
• related to a possible domain name

In case of a dispute, first contact the service provider to clarify rights and responsibilities. If necessary, consult a legal advisor to obtain appropriate advice.

Understanding the differences between paying for a web service and owning it is essential to avoid conflicts and misunderstandings.

This guide concerns the authentication tokens or tokens, which are used to verify the identity of the application and to grant it specific permissions to interact securely with the features and data of the API.

Preamble

• Authentication tokens or tokens serve to verify the application's identity and grant it specific permissions to securely interact with the features and data of the Infomaniak API.
• There is no limit to the number of tokens you can create.
• The duration of an access token is "unlimited" by default, but it is possible to set a custom duration at its creation.
• Warning, if no call is made with the token for a year, it is automatically deactivated; it will then be necessary to generate a new one.

Manage Infomaniak API tokens

When creating an API token, you will be able to select the application and the scope accessible by the token (to match your current needs and project).

For this:

1. Click here to access the management of your product on the Manager Infomaniak (need help?).
2. Click the blue button Create a token.
3. Select the appropriate product from the dropdown menu according to your current need and project.
4. Choose a validity period.
5. Click on the blue button Create a token.
6. Enter the password to log in to the Manager as requested.
7. Copy the token to a safe place - it will no longer be accessible after that.

Application example: token for the Newsletter API