This guide explains how to update a payment profile on the Manager to facilitate your orders and service renewals with Infomaniak.

Preamble

• Having a payment profile speeds up your payments.
• Payment data is securely stored.
• The money available on the prepaid account can for example serve as the default payment profile, but other payment methods can be registered.

Add or modify a payment profile

To access payment method management:

1. Click here to access payment profile management on the Infomaniak Manager (need help?).
2. Update or add the desired payment method:
   
   

This guide explains how to customize the display of the Organization you are in the Manager Infomaniak.

Introduction

• You can, for example, add a logo to the Organization's name and completely replace the name display with a small banner.
• For advanced customization of URLs and certain interfaces, including login pages, check out Custom Brand.

Access the customization page

Prerequisites

• Be the legal representative or administrator in the relevant Organization.
• Be in the correct Organization (or switch to another if necessary).

To customize the Manager interface:

1. Click here to access the Organization customization on the Infomaniak Manager.
   

The left Customize button allows you to edit the visible part at the top left of the Manager:

• Choose a square logo only (in this case, no rectangular logo).
• Choose to put initials in the square (in this case, it is possible to have a rectangular logo in addition or no rectangular logo).

The right Customize button allows you to add a rectangular logo (only) to applications like kDrive and Mail:

• Note that the rectangular logo will also be considered on the Manager side (it is not possible to have a different rectangular logo between these different services).
• If no rectangular logo is configured on the Manager, it simply will not be displayed.

This guide explains how to obtain information on…

• … the connections made to the Manager Infomaniak with your user account login ID
• … the activities performed within the Manager by your user account

Get the user account connection log

To view a connection log (active sessions) that occur on the Manager Infomaniak with your user account login ID:

1. Click here to access the summary of accesses to the Infomaniak Manager by your user account.
2. From the Account Access tab, view the list of devices connected to your Infomaniak account:
   
3. You can end an open session by clicking on the icon to the far right of the name of the device connected to your account, which will log it out.

Be notified in case of successful or unsuccessful connection

To be notified by email upon connection or attempted connection to your user account:

1. Click here to access the security summary of your user account on the Manager Infomaniak.
2. Click on Security settings:
   
3. Select the cases for which you want to be alerted by email (warning upon successful login, or only in case of failed login).

In the same place, you can choose from how many minimum failed attempts to lock your user account.

Once locked, the account can be unlocked by an Organization administrator or through a secure form.

Get the user account activity log

To view the recent activities performed within the Manager by your user account:

1. Click here to access a summary of your user account activity on the Infomaniak Manager.
2. From the Account Activities tab, view the latest activities and actions of your user account:
   
3. Search and filter options for logs are available: date, product, or type of action.

This guide explains how to restart the domain transfer to Infomaniak in case of failure.

Manually restart a domain transfer

When a domain name transfer fails, you receive an email with the possible reason for the issue.

The message also contains a link to restart the transfer request without having to pay the transfer fees again.

In case of issue:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Follow the instructions displayed in red at the top of the page.

This guide explains how to delete an Infomaniak user account / Mail, i.e. erase your access to the Manager and/or the Mail interface mail.infomaniak.com.

Preamble

• This operation results in the immediate deletion of your calendars and address books.
• All access to the Manager with this identifier will be lost.
• This operation does not result in the deletion of email addresses accessed from the account in question (except for some free offers, but in this case, this is specified to you before the deletion operation).
• If the account you are using is the only account existing within an Organization, you will first need to delete the Organization or appoint someone else in order to be able to delete your account.

Delete a user account / Mail

To access the user profile section:

1. Click here (or on the pill with your initials / avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on the trash can to the right of your name to delete account and data:
   
3. Enter the login password one last time, then the account will be deleted.

This guide helps you understand the concepts of discounts and recurring cashback (revenue) within the framework of the Infomaniak Partner Program.

Prerequisites

• Understand the differences between the 2 types of authorizations linking a Client to the Partner, which can be defined from the Manager.
• Understand the differences between the 2 types of payment methods linking a Client to the Partner, which can be defined from the Manager.

Cashback

This is an amount equal to the difference between the public price and the preferential price that the Partner benefits from as an Infomaniak reseller.

This amount is paid back as cashback to the Partner's prepaid account in the following cases:

Full access partnership (Client payment methods)

• When the Client places an order or renews a product.
• When the Partner places an order or renews a product on behalf of their client using the client's payment methods.

Full access partnership (Partner's payment methods)

• When the Client places an order or renews a product.

Full access partnership

• The Client places an order or renews a product that the Partner manages.

Discount

A Partner benefits from discounts on orders and renewals due to their status as an Infomaniak reseller. The discount applies in the following case:

Full access partnership (Partner's payment methods)

• When the Partner places an order or renews a product for their client using their own payment methods-

Cumulative

The discount is cumulative with the degressive rate for Web/Mail hosting.

With 35 web hostings, you pay for example only CHF 208.32 / month excl. tax per hosting instead of CHF 347.20, which represents a total reduction of -40%.

Breakdown of calculation in CHF (excl. VAT):

• standard price for 35 web hostings: CHF 347,20
• with Partner discount of 20%: CHF 277,76
• final partner rate with a 25% decreasing rate: CHF 208,32

Breakdown of calculation in euros (excl. tax):

• standard price for 35 web hostings: 201,25 €
• with Partner discount of 20%: 161 €
• Final partner rate with a 25% decreasing rate: 120,75 €

The degressive rate (-25%) is therefore applied to the remaining amount after the partner discount (-20%) has been applied.

This guide explains how to add a Client within the framework of the Infomaniak Partner Program.

Prerequisites

• Only the legal representatives of the Partner Organization are authorized to add Clients.

Add a "managed" Client

To add a Client as part of your Partner activity:

1. Click here to access your managed Clients on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the blue “Add a Client” button at the top right:
   
3. Follow the procedure to complete.

The client will receive an email with the request for various accesses and will have the possibility to decide to grant different access rights than those requested by the Partner.

Once the invitation has been accepted by a Client, check the access rights granted as well as the payment methods used (if applicable) on your Client's profile.

Access the Client's account and their products...

... as a legal representative or Partner administrator

1. Click here to access your managed Clients on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the icon to the right of the relevant Client in the displayed table to access their Manager.
3. Click on the action menu ⋮ to the right of the relevant Client in the displayed table to access more options (such as exporting data to a CSV file (format .csv) for example):
   

… as a partner organization collaborator

1. Click here to access the Manager Infomaniak.
2. Click on the chevron ‍ at the top left of your left sidebar.
3. Click on the Clients tab.
4. Click on the relevant Client in the menu that appears to access its Manager Infomaniak:
   

This guide explains what a Single Sign-On (SSO) connection is, a mechanism that allows users to log in to multiple applications with a single set of credentials.

Preamble

• Infomaniak offers businesses/advanced users a connection on the page login.infomaniak.com via SSO, a connection system including Active Directory (AD) and OpenID Connect (OIDC) for Infomaniak users:
  
  • Active Directory (AD): Microsoft directory service, often used to manage identities and access within an organization.
  • OpenID Connect (OIDC): Authentication protocol based on OAuth 2.0, allowing standardized SSO connection via access tokens (token).
• For the moment, only Entra ID (formerly Azure AD) is compatible, this is not the case for a local AD or other Identity Providers similar to Entra.

Connecting to Infomaniak services via SSO

Infomaniak has recently introduced the possibility for its users to connect to its services via SSO. This means that in addition to its classic login system with username and password, you can now log in using your company or organization's credentials. This new feature is specifically designed to improve your experience and enhance security.

The "Log in with SSO" button is intended for users whose companies have enabled this feature:

• No need to remember an additional password for Infomaniak services: once authenticated with your professional credentials, you access your Infomaniak services directly.
• Your organization already applies security policies to your accounts (complex passwords, multi-factor authentication, etc.): by using SSO, these protections automatically extend to your access at Infomaniak.
• Do you change your password or account? These changes are made solely through your internal system, and they apply immediately to your connection at Infomaniak.

Talk to your system administrator or IT manager to find out if you can activate this option at Infomaniak. If your organization uses a centralized authentication system like AD or OIDC, SSO allows you to save time and simplify the management of your accesses. Infomaniak will provide the necessary information to connect its platform to your identity system.

This guide explains how to change the first and last name that Infomaniak displays when you are logged into your user account within an organization in the Manager, as well as your account avatar.

Edit the user account details

To edit your personal details:

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. ‍Click on the pencil icon ✎ to the right of the current first and last name to edit personal information:
   
3. Click on Save.
4. By clicking to the left of the current first and last name, you can add a profile picture to your user account that will display instead of your initials; it is recommended to import an image with a minimum of 210 pixels on each side.

Learn more

• Modify the email used as the login identifier for the platform
• Change the phone number

If the order of an Infomaniak service is interrupted and canceled before its end, while a bank transfer is in progress, the money will be deposited into your prepaid account.

You can then choose:

1. Reorder and pay using the amount available in the prepaid account.
2. Request a transfer of the amount from the Manager to a bank account or PayPal (refer to this other guide if you are looking for information on retrieving the balance).