This guide explains how to get information about...

• ... the connections that are made to the Manager Infomaniak with your user account login ID
• ... the activities carried out within the Manager by your user account

Get log of connections to user account

To consult a logbook of connections (active sessions) which take place at the Manager Infomaniak with your user account login ID:

1. Click here in order to access the summary of accesses to the Manager Infomaniak by your user account.
2. From the tab Access to the account, see the list of devices that are connected to your Infomaniak account:
   
3. You can terminate an open session by clicking on the icon to the right of the device's name connected to your account, which will disconnect it.

Be notified in case of successful or unsuccessful connection

To be notified by e-mail when connecting or attempting to connect to your user account:

1. Click hereto access the security summary of your user account on the Manager Infomaniak.
2. Click on Safety parameters:
   
3. Select the cases for which you wish to be alerted by e-mail (warning when connecting successfully, or only in case of a failed connection).

At the same place, you can choose from how many unsuccessful minimal attempts lock your user account.

Once locked, the account can be unlocked by a Organization's administrator or by a secure form.

Get user account activity log

To see the recent activities carried out within the Manager by your user account:

1. Click here in order to access the summary of the activity of your user account on the Manager Infomaniak.
2. From the tab Account activities, check out the latest activities and actions in your user account:
   
3. Log search and filtering options are available: date, product or type of action.

This guide explains how to restart the domain transfer to Infomaniak in case of failure.

Manually restart a domain transfer

When a domain name transfer fails, you receive an email with the possible reason for the issue.

The message also contains a link to restart the transfer request without having to pay the transfer fees again.

In case of issue:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the relevant product.
3. Follow the instructions displayed in red at the top of the page.

This guide explains how to delete an Infomaniak user account / Mail, i.e. erase your access to the Manager and/or the Mail interface mail.infomaniak.com.

Preamble

• This operation results in the immediate deletion of your calendars and address books.
• All access to the Manager with this identifier will be lost.
• This operation does not result in the deletion of email addresses accessed from the account in question (except for some free offers, but in this case, this is specified to you before the deletion operation).
• If the account you are using is the only account existing within an Organization, you will first need to delete the Organization or appoint someone else in order to be able to delete your account.

Delete a user account / Mail

To access the user profile section:

1. Click here (or on the pill with your initials / avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on the trash can to the right of your name to delete account and data:
   
3. Enter the login password one last time, then the account will be deleted.

This guide helps you understand the concepts of discounts and recurring cashback (revenue) within the framework of the Infomaniak Partner Program.

Prerequisites

• Understand the differences between the 2 types of authorizations linking a Client to the Partner, which can be defined from the Manager.
• Understand the differences between the 2 types of payment methods linking a Client to the Partner, which can be defined from the Manager.

Cashback

This is an amount equal to the difference between the public price and the preferential price that the Partner benefits from as an Infomaniak reseller.

This amount is paid back as cashback to the Partner's prepaid account in the following cases:

Full access partnership (Client payment methods)

• When the Client places an order or renews a product.
• When the Partner places an order or renews a product on behalf of their client using the client's payment methods.

Full access partnership (Partner's payment methods)

• When the Client places an order or renews a product.

Full access partnership

• The Client places an order or renews a product that the Partner manages.

Discount

A Partner benefits from discounts on orders and renewals due to their status as an Infomaniak reseller. The discount applies in the following case:

Full access partnership (Partner's payment methods)

• When the Partner places an order or renews a product for their client using their own payment methods-

Cumulative

The discount is cumulative with the degressive rate for Web/Mail hosting.

With 35 web hostings, you pay for example only CHF 208.32 / month excl. tax per hosting instead of CHF 347.20, which represents a total reduction of -40%.

Breakdown of calculation in CHF (excl. VAT):

• standard price for 35 web hostings: CHF 347,20
• with Partner discount of 20%: CHF 277,76
• final partner rate with a 25% decreasing rate: CHF 208,32

Breakdown of calculation in euros (excl. tax):

• standard price for 35 web hostings: 201,25 €
• with Partner discount of 20%: 161 €
• Final partner rate with a 25% decreasing rate: 120,75 €

The degressive rate (-25%) is therefore applied to the remaining amount after the partner discount (-20%) has been applied.

This guide explains how to add a Customer as part of the Infomaniak Partner Programme.

Prerequisites

• Only legal managers of the Partner Organisation are allowed to add Customers.

Add a Customer "under management"

To add a Customer as part of your Partner activity:

1. Click here in order to access your Managed Customers on the Reseller Area of the Manager Infomaniak (Need help?).
2. Click the blue button to add a customer at the top right:
   
3. Follow the procedure to finish.

The customer will receive an e-mail with the request of the different accesses and will have the possibility to decide to grant different access rights than those requested by the Partner.

Once the invitation is accepted by a Customer, check the access rights granted and the means of payment used (if applicable) on your Customer's profile.

Access the Customer's account and its products...

... as a legal guardian or as a partner administrator

1. Click here in order to access your Managed Customers on the Reseller Area of the Manager Infomaniak (Need help?).
2. Click on the icon on the right of the Client in the table that appears to access his Manager.
3. Click on the action menu to the right of the Client in the table that appears to access more options (such as the export of data to a CSV file (.csv format) e.g.:
   

... as a collaborator of the Partner Organisation

1. Click here in order to access the Manager Infomaniak.
2. Click on the chevron ‍ at the top left of your left side menu.
3. Click on the Customers tab.
4. Click on the appropriate Client in the menu that appears to access its Infomaniak Manager:
   

This guide explains how to change the first and last name that Infomaniak displays when you are logged into your user account within an organization in the Manager, as well as your account avatar.

Edit the user account details

To edit your personal details:

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. ‍Click on the pencil icon ✎ to the right of the current first and last name to edit personal information:
   
3. Click on Save.
4. By clicking to the left of the current first and last name, you can add a profile picture to your user account that will display instead of your initials; it is recommended to import an image with a minimum of 210 pixels on each side.

Learn more

• Modify the email used as the login identifier for the platform
• Change the phone number

This guide explains what a connection is Single Sign-On (SSO), a mechanism that allows users to connect to multiple applications with a single set of identifiers.

Preamble

• Infomaniak offers companies/advanced users a connection on the page login.infomaniak.com by SSO, connection system including Active Directory (AD) and OpenID Connect (OIDC) for Infomaniak users:
  
  • Active Directory (AD): Microsoft directory service, often used to manage identities and access within an organization.
  • OpenID Connect (OIDC): authentication protocol based on OAuth 2.0, allowing a standardized SSO connection via access tokens.
• For the moment, only Entra ID (formerly Azure AD) is compatible without this being the case for a local AD or other Identity Provider similar to Entra.

Connection to Infomaniak services via SSO

Infomaniak recently introduced the possibility for its users to connect to its services via SSO. This means that in addition to its traditional username and password connection system, you can now log in using your company or organization's identifiers. This novelty is specially designed to improve your experience and enhance safety.

The "Login with SSO" button is for users whose companies have activated this feature:

• No more need to memorize an additional password for Infomaniak services: once authenticated with your professional credentials, you access your Infomaniak services directly.
• Your organization already applies security policies to your accounts (complex passwords, multi-factor authentication, etc.): using the SSO, these protections automatically extend to your access at Infomaniak.
• Are you changing your password or your account? These changes are made only via your internal system, and they apply immediately to your connection to Infomaniak.

Talk to your system administrator or IT manager to see if you can activate this option at Infomaniak. If your organization uses a centralized authentication system such as AD or OIDC, the SSO allows you to save time and simplify the management of your accesses. Infomaniak will provide the necessary information to connect its platform to your identity system.

If the order of an Infomaniak service is interrupted and canceled before its end, while a bank transfer is in progress, the money will be deposited into your prepaid account.

You can then choose:

1. Reorder and pay using the amount available in the prepaid account.
2. Request a transfer of the amount from the Manager to a bank account or PayPal (refer to this other guide if you are looking for information on retrieving the balance).

This guide explains how to remove an Infomaniak account set up in the Infomaniak mobile app kAuth (app for iOS/Android smartphone or tablet).

Removing an account from the kAuth mobile app

To delete one of the accounts, you must use a web browser, preferably on a computer:

1. Click here to access the management of two-factor authentication on the Infomaniak Manager.
2. Click on the trash can in the box corresponding to the Infomaniak kAuth application:
   
3. Enter the password to log in to your Infomaniak account.
4. A notification is sent to the mobile device:
   

This guide explains how to quickly secure your Infomaniak user account in case you suspect hacking, identity theft, password theft, etc.

Proceed with changing all passwords

To follow the wizard for a quick user password change and the deactivation of application passwords and tokens (API):

1. Click here (or on the badge with your initials/avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on "Compromised password?" in the Security box:
   
3. Enter the current password as well as the new password.
4. Confirm the new password.
5. Click on the blue button to apply the password change:
   
6. Click on the blue button to proceed to the next step:
   
7. Click on the successive buttons to delete application passwords and tokens (API).
8. Click on the blue button to proceed to the next step:
   
9. Click on the blue button to access the verification of your security settings:
   
10. Check your security settings:
    

Also, refer to this other guide to secure the access of the different users of the Organization.