Knowledge base

This guide explains how to get information about...

• ... the connections that are made to the Manager Infomaniak with your user account login ID
• ... the activities carried out within the Manager by your user account

Get log of connections to user account

To consult a logbook of connections (active sessions) which take place at the Manager Infomaniak with your user account login ID:

1. Click here in order to access the summary of accesses to the Manager Infomaniak by your user account.
2. From the tab Access to the account, see the list of devices that are connected to your Infomaniak account:
   
3. You can terminate an open session by clicking on the icon to the right of the device's name connected to your account, which will disconnect it.

Be notified in case of successful or unsuccessful connection

To be notified by e-mail when connecting or attempting to connect to your user account:

1. Click hereto access the security summary of your user account on the Manager Infomaniak.
2. Click on Safety parameters:
   
3. Select the cases for which you wish to be alerted by e-mail (warning when connecting successfully, or only in case of a failed connection).

At the same place, you can choose from how many unsuccessful minimal attempts lock your user account.

Once locked, the account can be unlocked by a United Nations administrator or by a secure form.

Get user account activity log

To see the recent activities carried out within the Manager by your user account:

1. Click here in order to access the summary of the activity of your user account on the Manager Infomaniak.
2. From the tab Account activities, check out the latest activities and actions in your user account:
   
3. Log search and filtering options are available: date, product or type of action.

This guide explains how to relaunch the transfer of a domain name to Infomaniak in case of failure.

Manually restart a domain transfer

When the transfer of a domain name fails, you receive an email with the possible reason for the problem.

The message also contains a link to restart the transfer request without paying the costs of the transfer again.

In case of problem:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Follow carefully the instructions displayed on a red background at the top of the page.

This guide explains how to delete an Infomaniak user account / Mail, which means deleting your access to the Manager and/or the Mail interface mail.infomaniak.com.

Introduction

• This action will result in the immediate deletion of your calendars and address books.
• Any access to the Manager with this identifier will be lost.
• This action does not delete mail addresses viewed from the account concerned (except for some free offers, but in this case, this will be specified before the deletion process).
• If the account you are using is the only account within an Organization, you will first need to delete the Organization or assign someone else in order to delete your account.

Delete a user / Mail account

To go to the user profile section :

1. Click here (or on the icon with your initials / avatar at the top right of the Infomaniak Manager) to Manage my profile":
   
   
    
2. Click on the trash can to the right of your name to delete account and data:
   
3. Enter your login password one last time, then the account will be deleted.

This guide explains how to add a Customer as part of the Infomaniak Partner Programme.

Prerequisites

• Only legal managers of the Partner Organisation are allowed to add Customers.

Add a Customer "under management"

To add a Customer as part of your Partner activity:

1. Click here in order to access your Managed Customers on the Reseller Area of the Manager Infomaniak (Need help?).
2. Click the blue button to add a customer at the top right:
   
3. Follow the procedure to finish.

The customer will receive an e-mail with the request of the different accesses and will have the possibility to decide to grant different access rights than those requested by the Partner.

Once the invitation is accepted by a Customer, check the access rights granted and the means of payment used (if applicable) on your Customer's profile.

Access the Customer's account and its products...

... as a legal guardian or as a partner administrator

1. Click here in order to access your Managed Customers on the Reseller Area of the Manager Infomaniak (Need help?).
2. Click on the icon on the right of the Client in the table that appears to access his Manager.
3. Click on the action menu to the right of the Client in the table that appears to access more options (such as the export of data to a CSV file (.csv format) e.g.:
   

... as a collaborator of the Partner Organisation

1. Click here in order to access the Manager Infomaniak.
2. Click on the chevron ‍ at the top left of your left side menu.
3. Click on the Customers tab.
4. Click on the appropriate Client in the menu that appears to access its Infomaniak Manager:
   

This guide explains how to modify First name and last name that Infomaniak displays when you are logged into your user account within an organization in the Manager, as well as the avatar of your account.

Change user account coordinates

To edit your personal details:

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. ‍Click on the pencil icon To the right of the current name and surname to change personal information:
   
3. Click on Save.
4. By clicking on the left of the current name and surname, you can add a profile photo to your user account that will be displayed instead of your initials; it is recommended to import a minimum 210 pixels image from the side.

Read more

• Edit the e-mail to be used as a platform login ID
• Change telephone coordinates

This guide helps you understand the concepts of discount and recurring cashback in the context of the Infomaniak Partner Program.

Prerequisites

• Understanding the differences between the 2 types of authorizations linking a Client to the Partner, which can be defined from the Manager
• Understanding the differences between the 2 types of payment methods linking a Client to the Partner, which can be defined from the Manager

Cashback
 

This is an amount equal to the difference between the public price and the preferential price that the Partner benefits from as an Infomaniak reseller.

This amount is credited as cashback to the Partner's prepaid account in the following cases:

Partnership with full access (Client's payment methods)

• when the Client places an order or renews a product
• when the Partner places an order or renews a product on behalf of their client using their client's payment methods

Partnership with full access (Partner's payment methods)

• when the Client places an order or renews a product

Partnership with limited access

• when the Client places an order or renews a product managed by the Partner

Discount

A Partner benefits from discounts on orders and renewals due to their Infomaniak reseller status. The discount applies in the following case:

Partnership with full access (Partner's payment methods)

• when the Partner places an order or renews a product on behalf of their client using their payment methods

Accumulation

The discount accumulates with the decreasing rate of Web/Mail hosting.

With 35 Web hostings, for example, you only pay CHF 208.32 / month ex. VAT per hosting instead of CHF 347.20, which represents a total reduction of - 40%.

Detail of the calculation in CHF (ex. VAT):

• normal price for 35 Web hostings: CHF 347.20
• with Partner discount of 20%: CHF 277.76
• final partner rate with decreasing rate of 25%: CHF 208.32

Detail of the calculation in euro (ex. VAT):

• normal price for 35 Web hostings: € 201.25
• with Partner discount of 20%: € 161
• final partner rate with decreasing rate of 25%: € 120.75

The decreasing rate (- 25%) is therefore applied to the residual amount after applying the partner discount (- 20%).

If an order for an Infomaniak service is interrupted and cancelled before its term, while a bank transfer is in progress, the money will be deposited into your prepaid account.

You can then choose to:

1. place an order again and pay using the balance on the prepaid account
2. request the transfer of the amount from the Manager to a bank account or PayPal (read the chapter on retrieving the balance)

This guide explains what a Single Sign-On (SSO) connection is, a login system that includes Active Directory (AD) and OpenID Connect (OIDC) for Infomaniak users.

Introduction

• Infomaniak offers businesses/advanced users a login on the login.infomaniak.com page via Single Sign-On (SSO), a mechanism that allows users to access multiple applications with a single set of credentials:
  
• Infomaniak's SSO is compatible with:
  • Active Directory (AD): Microsoft's directory service, often used to manage identities and access within an organization.
  • OpenID Connect (OIDC): An authentication protocol based on OAuth 2.0, allowing standardized SSO login via access tokens.

Logging into Infomaniak services via SSO

Infomaniak has recently introduced the ability for its users to log in to its services via SSO (Single Sign-On). This means that in addition to the traditional username and password login system, you can now log in using your company or organization credentials. This new feature is specifically designed to enhance your experience and improve security.

The "Log in with SSO" button is intended for users whose companies have enabled this feature. If your organization uses solutions such as Active Directory (AD) or an OpenID Connect (OIDC)-compatible provider, this button allows you to log in easily using your professional credentials:

• No need to remember an additional password for Infomaniak services: once authenticated with your professional credentials, you gain direct access to your Infomaniak services.
• Your organization already applies security policies to your accounts (complex passwords, multi-factor authentication, etc.): by using SSO, these protections automatically extend to your Infomaniak access.
• Changing your password or account? These changes are only made through your internal system (Active Directory or OIDC) and immediately apply to your Infomaniak login.

Talk to your system administrator or IT manager to find out if you can activate this option at Infomaniak. If your organization uses a centralized authentication system such as AD or OIDC, SSO saves you time and simplifies access management. Infomaniak will provide the necessary information to connect its platform to your identity system (ADFS, Okta, Azure AD, etc.).

This guide explains how to remove an Infomaniak account set in the Infomaniak mobile app kAuth (app for iOS/Android smartphone or tablet).

Remove an account from the kAuth mobile app

To delete one of the accounts, you need to use a Web browser, preferably on computer:

1. Click here in order to access the management of double authentication on the Manager Infomaniak.
2. Click on the Trash of the box corresponding to the Infomaniak kAuth application:
   
3. Enter the login password to the Infomaniak account.
4. A notification shall be sent on the mobile device:
   

This guide explains how to quickly secure your Infomaniak user account in case you suspect hacking, identity usurpation, password theft, etc.

 

Change all passwords

To follow Assistant allowing a quick change of user password and deactivation of application and token passwords (API):

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. Click on " Compromised password?" in the box Security:
   
3. Enter the current password as well as the new password.
4. Confirm the new password.
5. Click the blue button to apply the password change:
   
6. Click on the blue button to go to the next step:
   
7. Click on successive buttons to erase application passwords and tokens (API).
8. Click on the blue button to go to the next step:
   
9. Click the blue button to access the check of your security settings:
   
10. Check your security settings:
    

Also take note of this other guide to secure the access of the various users of the Organization.