Infomaniak tools, such as the Infomaniak Mail web app (online service ksuite.infomaniak.com/mail) or the Calendar, Contacts, kSuite interfaces... can be displayed in light mode or dark mode ("dark mode"), including based on the settings of your current operating system.

Enable manual mode

To manually choose a dark or light display, without relying on a possible different display on the operating system side:

1. Click here or on the badge with your initials / avatar in the top right of the Infomaniak Manager) to "Manage my account":
   
   
    
2. Then click on Appearance in the left sidebar.
3. Click on Light to apply the light mode:
   
4. Click on Dark to enable the "dark mode".

Enable automatic mode

The automatic mode is based on the parameters of your operating system (macOS / Windows...):

1. Click here or on the badge with your initials / avatar in the top right of the Infomaniak Manager) to "Manage my account":
2. Click on Appearance in the left sidebar.
3. Click on the Automatic mode:
   

Then if you want to modify the light or dark theme of your computer, so that the Manager's automatic mode takes into account your preferences...

... on macOS

1. Click on System Preferences...
   
2. Click on Appearance and choose the dark mode on the right:
   

... on Windows

1. Open the start menu
2. Click on Settings:
   
3. Click on Personalize then Colors:
   
4. Click on Dark:
   

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system preferences, thus providing a consistent visual experience between mobile applications and login / account creation.

This guide for Infomaniak Partners details a very useful accounting feature for exporting billing information related to Managed Clients.

Export the file of Managed Client information

To access the Managed Clients page:

1. Click here to access your Managed Clients on the Infomaniak Manager Reseller Space (need help?).
2. Click the Download button (top right of your Managed Clients table) to include data from all of your Clients.
3. Choose the type of history to export.
4. Choose the period to include in the exported data and confirm:
   
5. Click the blue Export button to start downloading the data into a CSV file (format .csv).
6. To export data from only part of your Managed Clients, click the checkboxes next to the relevant Clients and activate the export from the menu that appears at the bottom of the page:
   

This guide addresses issues that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, the Manager Infomaniak, etc.) with outdated hardware (OS, browser, devices, etc.) old / not up to date / obsolete‍.

Preamble

• For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
• It is therefore recommended to regularly update browsers and operating systems to benefit from the best possible experience with the Infomaniak infrastructure.
• Also, refer to this other guide which is more specifically focused on browsers and their components.
• And are you using the latest version of the Infomaniak app concerned?

Update the OS, browser, etc.

Old systems or browsers can cause slowness, errors, or incorrect display. It is therefore preferable to rely on regularly updated components because Infomaniak apps work optimally on up-to-date systems and recent hardware.

Example for kChat:

If you encounter any issues with an internet browser, try updating it or installing an alternative:

• Google Chrome
  https://www.google.com/chrome/
  (The site automatically detects the operating system and offers the latest version)
• Mozilla Firefox
  https://www.mozilla.org/firefox/new/
  (Download and update page for Windows, macOS and Linux)
• Microsoft Edge
  https://www.microsoft.com/edge
  (The link offers automatic update or download depending on the system)
• Safari (macOS only)
  https://support.apple.com/fr-fr/HT204416
  (Safari updates are handled through macOS system updates)
• Opera
  https://www.opera.com/fr/download
  (Allows you to download the latest version for your system)
• Brave
  https://brave.com/download/
  (Download page with automatic operating system detection)

Technologies used by Infomaniak

Many of the web tools developed by Infomaniak use Angular. The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for running any modern web application. Here are a few reasons why up-to-date hardware is often necessary:

1. Angular relies on advanced features of modern browsers, which are often missing or poorly managed in older versions.
2. Recent browsers optimize JavaScript execution and graphical rendering, which improves the fluidity of Angular applications.
3. Up-to-date versions fix known vulnerabilities, reducing the risk of compromise.
4. Modern browsers are more compliant with the latest HTML, CSS and JavaScript specifications, ensuring better compatibility.
5. Modern APIs (camera, geolocation, notifications, etc.) are only accessible through recent browsers, which are essential for interactive experiences.

This guide explains the differences between the two types of access authorization available when the Partner wants to start a partnership by choosing the Client they will manage.

Limited access

When making this choice:

• The Client
  • grants their Partner access to specific products
  • can have multiple Partners with limited access to their Organization, provided they manage different products
• The Partner
  • manages only the products for which the Client has granted them management (Limited product management)
  • can manage the Client's users and work teams (User management)
  • cannot order and renew products for their Client (Orders and renewals)
  • earns revenue when the Client makes purchases or renews products for which the Partner has management (Revenue)

Full access

When making this choice:

• The Client
  • grants their Partner access to all their products (Full product management)
  • can have only one Partner with full access to their Organization
• The Partner
  • can manage the Client's users and work teams (User management)
  • can order and renew products for their Client (Orders and renewals)
  • earns revenue for any product order or renewal (Revenue)
  • benefits from reseller discounts when purchasing or renewing products for their Client, but only if they use their own payment methods (Discounts)
• The Client & the Partner can define which payment methods will be used for orders and renewals (Payment methods)

This guide explains how to terminate a partnership between a Client and a Partner as part of the Infomaniak Partner Program.

Stop the partnership...

... as a Client

To do this:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Stop the collaboration:
   
4. Confirm the removal of the Partner for the first time.
5. Definitely validate by entering the Infomaniak account password.
6. The partnership has been successfully terminated.

... as a Partner

To do this:

1. Click here to access your Managed Clients on the Reseller Space of the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the Client concerned in the table that appears.
3. Click on Stop the collaboration:
   
4. Confirm the removal of the Client for the first time.
5. Definitely validate by entering the Infomaniak account password.
6. The partnership has been successfully terminated.

This guide is intended for users who have chosen Infomaniak, a hosting provider committed to the planet: you will find below the details of the calculation method used to display CO2 on invoices, as well as tips to reduce your own digital footprint.

Preamble

• For Web hosting and Mail services, Infomaniak displays the amount of CO2 emitted annually, a figure based on a rigorous Life Cycle Analysis (LCA) method that adds two key factors:
  1. Material impact (Full life cycle)
     • Thanks to the emission factors of the ResilioDB database, the calculation includes the emissions generated during the manufacturing (BLD), transport (DIS) and end-of-life/recycling (EOL) of each piece of equipment (servers, RAM, disks, etc.).
  2. Energy impact (Actual consumption)
     • The actual electrical consumption of the servers is measured via the IPMI probes.
     • This energy is then converted into CO2 equivalent according to Infomaniak's specific energy mix, which is very low in carbon (11.77g CO2eq/kWh).
• The total impact is then distributed according to the unit of use of the clients (per hosted website or per mailbox).

How can you act at your level?

If the hosting provider optimizes its infrastructures upstream, the end user also plays a key role. Here's how to reduce the footprint of your services.

For websites

The goal is to minimize the energy consumption of the servers and the visitors' terminals:

• Technical optimization: Compress images, minify scripts, and use modern formats (WebP).
• Clean design: Limit autoplay videos, ads, and heavy scripts that consume bandwidth.
• Best practices: For WordPress, it is recommended to consult the GreenIT sheets.

For email

Email communication can also be optimized:

• Sobriety: Prefer plain text emails over HTML and limit heavy graphical signatures.
• Attachments: Prefer sending download links (via kDrive or SwissTransfer) to large attachments, or use the compressed PDF format.
• Cleanup: Unsubscribe from unnecessary newsletters and use tracking tools to avoid sending unopened emails.

It is recommended to regularly monitor statistics to improve ecological performance. In the meantime, while waiting for Infomaniak's future integrated tools, it is possible to audit the impact of web pages via GreenFrame.io.

This guide explains how a Client can adjust the access rights granted to an Infomaniak Partner so that the latter can access the products more broadly, or no longer access them at all.

Prerequisites

• Have authorized a Partner to access your products (and thus become the Client of a Partner).
• Understand the differences between the 2 types of permissions that can be defined from the Manager.

Modify the Partner's access to your products

To grant new access to the Partner as a Client:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Modify access rights:
   
4. Click on the type of access rights you wish to grant (limited to a selection of products or full access):
   
5. Click on the blue Continue button and follow the assistant to the end.

Remove the Partner's access to your products

To cut access to a product to a Partner:

1. Click here to access the management of your partnerships on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the Partner concerned in the table that appears.
3. Click on Modify access rights.
4. Switch if necessary to the limited management of your products:
   
5. Select or deselect the products concerned within the different product categories:
   
6. Continue to confirm the removal of access.

You can also completely stop the collaboration with an Infomaniak Partner.

This guide is for you if you wish to make a SEPA credit transfer in euros to settle a payment to Infomaniak.

Bank details for any € transfer

Here are the Infomaniak IBAN bank details to use for your SEPA credit transfers in euros to Infomaniak:

Transfers sent to any other Infomaniak IBAN will not be processed and will be automatically returned to the issuing bank.

Is there anything simpler than a bank transfer?

Yes. To ensure optimal continuity of your services, it is recommended to register an immediate debit payment method, such as a bank card. This payment method allows, among other things:

• the automatic renewal of your services
• the reduction of risks associated with manual transfers

Change currency

The EUR / CHF currency corresponds to the country registered for your Organization. Refer to this other guide to modify the establishment information and obtain billing in another currency.

Verify that an invoice is legitimate and comes from Infomaniak

To be 100% sure that a payment reminder is legitimate and to know which service it corresponds to:

1. Click here to log in to the Infomaniak Manager.
2. Check at the top left that you are in the correct Organization where your products are located.
3. Go to Billing > To pay.
4. By choosing payment by IBAN, the correct bank details are automatically displayed.

The teams remain at your disposal. Contact Infomaniak support in case of doubt or question.

This guide concerns OAuth2 applications to connect to your external services via your Infomaniak login ID.

Manage Infomaniak OAuth2 apps

To do this:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click the blue Create a new application button:
   
3. Choose the type appropriate to your current need and project.
4. Give a name to the application.
5. Enter the URL of the application according to the technical information available to you.
6. Click on the button to create the application:
   
7. Copy the information (Client ID, Client secret) to a safe place - they will no longer be accessible after that:
   

This guide concerns the WordPress module "Infomaniak Connect for OpenID" which allows users to log in to your WordPress site (whether it is hosted by Infomaniak or not) using their Infomaniak credentials.

Preamble

• Allowing login via an Infomaniak account on your WordPress site allows your visitors to comment, register for courses, or access any member-only content with a single click, without having to create a new account.
• It saves them time and is a safer method for you, as you do not have to manage additional passwords.
• The operation of this external module is identical to the options "Log in with Google", "Log in with Facebook" or "Log in with Apple"; it uses the standard OAuth2 and OpenID Connect protocols to enable single sign-on (SSO).

A. Create an application with Auth Infomaniak

To do this:

1. Click here to access the management of your Auth product on the Infomaniak Manager (need help?).
2. Click the button to Create a new application:
   
3. Choose the type "Web Front-End".
4. Give a name to your application.
5. In the URL field, indicate the domain name corresponding to your WordPress site followed by /openid-connect-authorize (refer to the GitHub documentation if necessary).
6. Click the button to complete the app creation:
   
7. Carefully note the 2 pieces of information obtained when finalizing your OAuth2 application:
   

B. Configure the WordPress extension

To do this:

1. Search for the extension Infomaniak Connect for OpenID on the WordPress extensions platform from your site.
2. Install and activate the extension:
   
3. Configure the extension from the Settings menu:
   
4. The only fields to fill in are Client ID and Client Secret Key and come from the information obtained in point A above:
   
5. Do not forget to save the changes made to the extension settings.
6. An additional button for logging in with an Infomaniak identifier is now visible on your login page for users /wp-admin (/wp-login.php):
   

This guide concerns the Typo3 module "t3ext-infomaniak-auth" which allows users to log in to your Typo3 site (whether it is hosted by Infomaniak or not) using their Infomaniak credentials.

Preamble

• Allowing login via an Infomaniak account on your Typo3 site enables your visitors to comment, register for courses, or access any member-only content with a single click, without having to create a new account.
• This saves them time and is a safer method for you, as you do not have to manage additional passwords.
• The operation of this external module is identical to the options "Sign in with Google", "Sign in with Facebook" or "Sign in with Apple"; it uses the standard protocols OAuth2 and OpenID Connect to enable single sign-on (SSO).

A. Create an application with Auth Infomaniak

To do this:

1. Click here to access the management of your Auth product on the Infomaniak Manager (need help?).
2. Click the button to Create a new application:
   
3. Choose the type "Web Front-End".
4. Give a name to your application.
5. In the URL field, enter the domain name corresponding to your Typo3 site followed by /openid-connect-authorize (refer to the GitHub documentation if necessary).
6. Click the button to complete the app creation:
   
7. Carefully note the 2 pieces of information obtained during the finalization of your OAuth2 application:
   

B. Configure the Typo3 extension

Via SSH, deploy Composer if necessary to retrieve the t3ext-infomaniak-auth extension. To do this:

• The SSH command for installing the extension is here:
  • https://packagist.org/packages/infomaniak/t3ext-infomaniak-auth 

Then, in Typo3:

1. Log in to your Typo3 admin interface.
   • Check if necessary that the Infomaniak extension is activated:
     
2. Click on Settings in the left sidebar menu.
3. Click on Configure extensions:
   
4. Click on the chevron ​ to the right of typo3-openid-main to expand the client tab.
5. The only fields to fill in are clientID and clientSecret and come from the information obtained in section A above.
6. Do not forget to save the changes made to the extension settings:
   
7. An additional button, for logging in with an Infomaniak identifier, is now visible on your user login page:
   

This guide details the steps to take when you want to “release” the management of an email address that is currently “limited” by the use of an Infomaniak account with the same name.

Preamble

• For example, the email address benevol on the Mail Service example.xyz will no longer be shareable with other users from the moment an Infomaniak account is created with a login ID in the form of the email address benevol@example.xyz.
• Therefore, a procedure exists for the administrator of a Mail Service to activate the release of the corresponding Infomaniak account if necessary.
• The corresponding email address, previously attached and readable, will no longer be, but the account data is not deleted.
  • Only the login address must be proposed in a different form by the user in question.

Request the release of the blocking Infomaniak account

To activate the deletion of the login ID when it is identical to an email address that can no longer be shared, the administrator of the Mail Service must go to the Manager:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the product in question.
3. Click on the email address concerned in the table that appears.
4. Under the General tab, it is possible to see the users who consult this address, and among them, the corresponding user is found.
5. Click the Add button in the Users section (an operation that is not currently possible):
   
6. In the right-hand sidebar, the assistant for releasing the address opens; click the radio button to activate the operation.
7. Click Continue:
   
8. Confirm the user disconnection operation:
   
9. The linked user disappears from the users page:
   
10. In parallel, they receive an SMS similar to the example below, on the phone number they provided when they signed up:
    
11. This SMS indicates the procedure to follow to reconnect to their Infomaniak account with another email address of their choice (see below).

Recover access to the Infomaniak account

To be able to log back into your Infomaniak account now that access is no longer possible with the old email address, the Infomaniak account user must go to the address mentioned in the SMS:

1. Click here to access the login page.
2. Enter the username specified in the SMS (usually the initials of your account and a sequence of numbers).
3. Enter the usual password (it has not changed):
   
4. Enter the new requested information:
   
5. You will be logged back into your account:
   

This guide details the principle of an email address created within an Infomaniak Mail Service and the concept of an Infomaniak account user, when the latter uses an Infomaniak email address and consequently some features may be restricted.

1. Create an address on a Mail Service

The administrator of a Mail Service creates a new email address (refer to this other guide if necessary) and must select the creation mode suitable for their situation:

1. An address for themselves (and directly visible on their Mail interface)
2. An address for multiple users (sending invitations)
3. An address without invitation (not linked to their Mail interface)
   

Option 2: address for multiple users

If the choice is made to create the email address for other users, it is still necessary to choose who will be able to access the address among:

1. existing users in your Organization
2. an external email address to which you send an invitation link to the email address that you must specify in the field
3. a new user to whom you will send an invitation link by your own means
   

2. Create an Infomaniak account with the created email address

If the user needs to create an Infomaniak account to use the new email address, and if this same email address is specified as the login identifier…

• … this is mainly the case for choices 2 & 3 above, when this box is selected in the next step:
  

… some restrictions may then exist:

1. This email address can no longer be shared with other users:
   • It exists and works for the user who logs in with it, but it can no longer be shared:
     
      

   • To be able to share it again, you must detach the Infomaniak account from its identifier from the Mail Service (refer to this other guide on this subject).

2. Additional passwords (for configuring a device, for example) will have to be managed by the user…
   
   … and no longer from the corresponding Mail Service, which however allows you to contact the user to ask them to do it themselves:
   
3. A possible previous sharing will continue to work, but this will not be able to trigger new sharings from Mail:
   

This guide concerns the Drupal module "Infomaniak_Connect" which allows users to log in to your Drupal site (whether it is hosted by Infomaniak or not) using their Infomaniak credentials.

Preamble

• Allowing login via an Infomaniak account on your Drupal site allows your visitors to comment, register for courses, or access any member-only content with a single click, without having to create a new account.
• This saves them time and is a safer method for you, as you do not have to manage additional passwords.
• The operation of this external module is identical to the options "Log in with Google", "Log in with Facebook" or "Log in with Apple"; it uses the standard protocols OAuth2 and OpenID Connect to enable single sign-on (SSO).

A. Create an application with Auth Infomaniak

To do this:

1. Click here to access the management of your Auth product on the Infomaniak Manager (need help?).
2. Click the button to Create a new application:
   
3. Choose the type "Web Front-End".
4. Give a name to your application.
5. In the URL field, specify the domain name corresponding to your Drupal site followed by /openid-connect-authorize (refer to the GitHub documentation if necessary).
6. Click the button to complete the app creation:
   
7. Carefully note the 2 pieces of information obtained during the finalization of your OAuth2 application:
   

B. Configure the Drupal extension

Via SSH, deploy Composer if necessary to retrieve the openid_connect and infomaniak_connect extensions. To do this:

• You may need to edit the composer.json file as the version of openid_connect is not yet considered stable. Add:

• "minimum-stability": "dev",
  "prefer-stable": true

• The SSH commands for installing the 2 extensions are here:
  • https://www.drupal.org/project/openid_connect
  • https://www.drupal.org/project/infomaniak_connect

Then, on Drupal:

1. Search for the Infomaniak module among your pre-installed modules.
2. Select it.
3. Click the Install button:
   
4. The installation of the dependencies will proceed:
   
5. Under Configuration, click to set up the OpenID connection:
   
6. Click the edit button:
   
7. The only fields to fill in are Client ID and Client Secret and come from the information obtained in point A above:
    
8. Do not forget to save the changes made to the extension settings.
9. In the Settings tab, you can choose the display type for your login page; do not forget to save:
   
10. An additional button, for logging in with an Infomaniak identifier, is now visible on your login page for users: