This guide explains how to modify the role and permissions of a user so that the latter has only a restricted legal status or access to only certain features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator
  • … is **external** to your Organization (limited rights):
    • **External** users are not included in the sharing of calendars and address books with the entire Organization.

Modify a user's rights/permissions

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• Note, it is only possible to assign the legal responsible role if you yourself have this role within the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.

To modify a user's role:

1. Click here to access user management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit role:
   
4. Modify the desired role.
5. Click on the Save button.

This guide explains how to activate or deactivate the Renewal Warranty option for Infomaniak products.

Preamble

• Renewal Warranty is an **additional** security measure to ensure the continuity of your products in case you were unable to renew them on time or if an automatic renewal did not work; it ensures you avoid any service interruption.
• Infomaniak will renew the products for you and issue an invoice that you will find in your account.
• This option is available at checkout (except for the NAS Synology product) or after purchase.

Enable the Renewal Warranty option

One product at a time

To activate Renewal Warranty on your chosen product:

1. Click here to access payments management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Choose to activate the option:
   
4. Follow the instructions in the modal that has opened.

All products at once

To activate Renewal Warranty for multiple of your products:

1. Click here to access the management of renewals on the Infomaniak Manager (need help?).
2. Click on the box at the top of the column to select all your products in 1 click.
3. Click on the Manage renewals button.
4. Choose to enable the option:
   
5. Follow the instructions in the modal that has opened.

Disable the Renewal Warranty option

One product at a time

To disable Renewal Warranty on the product of your choice:

1. Click here to access payments management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Choose to deactivate the option:
   
4. Follow the instructions in the modal that has opened.

All products at once

To disable Renewal Warranty for several of your products:

1. Click here to access the management of renewals on the Infomaniak Manager (need help?).
2. Click on the box at the top of the column to select all your products in one click.
3. Click on the Manage renewals button.
4. Choose to deactivate the option:
   
5. Follow the instructions of the pop-up that has opened.

This guide explains how to disable two-factor authentication, also known as two-step verification (two-factor authentication in English, or 2FA) for logging into Manager Infomaniak (manager.infomaniak.com) or Mail Infomaniak (mail.infomaniak.com).

Disable 2FA

If two-step verification is enabled and you wish to disable it:

1. Click here to access 2FA management on the Manager Infomaniak.
2. Click on the Remove button to disable security:
   
3. Enter the password to log in to your account.

In case of trouble

Obviously, the procedure above requires logging in one last time with two-factor authentication to then be able to disable it.

If you do not have access to the kAuth application or the device that receives the validation SMS, there is no point in calling Infomaniak; in this case, you will have no choice but to provide a number of security elements manually or via the app Infomaniak Check (kCheck) to regain access to your account:

1. Click here to access the login page for Manager Infomaniak.
2. Enter the username and the usual and correct password.
3. When prompted for additional authentication, click on the alternative methods:
   
4. Choose to enter one of your backup codes if you had downloaded the sheet when activating 2FA:
   
5. Otherwise, select the last option to request help to access the form allowing you to submit your ID documents and recognition selfie:
   
6. Follow the procedure to the end and wait:
   

This guide explains how moving from one organization to another from your Manager Infomaniak or how to withdraw yourself of an organization to which one belongs.

Preamble

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were alone and this was not an invitation, an Organization was created in your name and you automatically become the legal person responsible for it.
  • Otherwise you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• Only a legal owner/responsible may carry out changes.
• It is quite possible to have access to several Organisations from the same login identifiers, and to switch quickly from one to another.
• You can also switch between your Organisations on ksuite.infomaniak.com ; if you own my kSuite, it will always be proposed first.

Show another organization

To switch to one of the other Organisations to which you belong:

1. Click here to access the management of your products (Manager Infomaniak).
2. Click on the chevron ‍ at the top left of the Manager's interface.
3. Click on the Organization you want to access.
4. The change of organization is immediate, you are automatically switched:
   
   

Managing Organizations / Leaving an Organization

To see all the Organizations to which you belong (because you created them with your user account or because you were invited to them) and possibly delete your membership (if you are not the last user or the only legal person responsible):

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. Click on Manage in the box My Organizations.
3. Click on the icon to the right of the name of the Organization for access to it
4. and on the next icon to leave her:
   
   
    

A user can leave any organization for himself as long as...

• ... this user does not belong to the Organization's kSuite
• ... the login address of this user is not in an Organization Mail Service
• ... this user is not the last owner of the Organization

This guide explains how to manage the reception of Infomaniak Newsletters according to the desired themes.

Edit Infomaniak news subscription

To select Infomaniak themes in order to receive newsletters based on them:

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. Click on Manage (in the box) News Infomaniak):
   
3. Click the toggle switch button on the left of the news to subscribe or unsubscribe.
4. Click on Save.

Find also the News Infomaniak on https://news.infomaniak.com !

This guide explains how to change the email address used to recover access to your Infomaniak account.

Preamble

• When you forget your Infomaniak password, the procedure you can follow includes resetting the password via a link that will be sent to your secondary email address.
• You can specify or modify it by following this guide.

Change the email address

To change the password recovery email address:

1. Click here to access the management of your security information on the Manager Infomaniak.
2. Click on Edit in the Recovery Email box:
   
3. Enter the new recovery email address and then click Save.

This guide explains how to modify the kSuite offer.

Preamble

• kSuite is a bundled offer that can be upgraded at any time (increase the number of users and the size of the disk space for data storage)
• It is not possible to change to a lower rate later, or to transfer kSuite to another Organization.
• The products included in kSuite cannot be moved or canceled independently of each other.

Change the kSuite offer

To access the modification of the kSuite offer:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ to the right of the kSuite name.
3. Click on Modify the offer:
   

Infomaniak constantly improves its products and customer service. Every time you share a suggestion regarding any of the services through support, social media, or the web, Infomaniak discusses it during the relevant service meeting. Your needs determine its priorities and contribute to continuously enhancing its services.
 

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Infomaniak Support is also available to you via email, chat, or phone if needed.

This guide explains how to update a payment profile on the Manager to facilitate your orders and service renewals with Infomaniak.

Preamble

• Having a payment profile speeds up your payments.
• Payment data is securely stored.
• The money available on the prepaid account can for example serve as the default payment profile, but other payment methods can be registered.

Add or modify a payment profile

To access payment method management:

1. Click here to access payment profile management on the Infomaniak Manager (need help?).
2. Update or add the desired payment method:
   
   

This guide explains how to customize the display of the Organization you are in the Manager Infomaniak.

Introduction

• You can, for example, add a logo to the Organization's name and completely replace the name display with a small banner.
• For advanced customization of URLs and certain interfaces, including login pages, check out Custom Brand.

Access the customization page

Prerequisites

• Be the legal representative or administrator in the relevant Organization.
• Be in the correct Organization (or switch to another if necessary).

To customize the Manager interface:

1. Click here to access the Organization customization on the Infomaniak Manager.
   

The left Customize button allows you to edit the visible part at the top left of the Manager:

• Choose a square logo only (in this case, no rectangular logo).
• Choose to put initials in the square (in this case, it is possible to have a rectangular logo in addition or no rectangular logo).

The right Customize button allows you to add a rectangular logo (only) to applications like kDrive and Mail:

• Note that the rectangular logo will also be considered on the Manager side (it is not possible to have a different rectangular logo between these different services).
• If no rectangular logo is configured on the Manager, it simply will not be displayed.