This guide explains how to modify the rights and permissions of a user to ensure that the latter only has access to certain products or features of your Organization present in the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were alone and this was not an invitation, an Organization was created in your name and you automatically become the legal person responsible for it.
  • Otherwise you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• You can set if a user...
  • … is part of of your Organization and whether it should become:
    • Legally responsible
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • Users external are not included in the sharing of calendars and address books throughout the Organization.

Change user rights/permissions

Prerequisites

• To be Administrator or Legally responsible‍within the Organization.
• Attention, it is only possibleassigning the role of legal liabilityif you yourself have that role in the Organization.
• Getting to know the different permissions (e.g. right of access to products) and administrative contact preferencesa user within an Organization.

To change the role of a user:

1. Click here in order to access user management on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮located to the right of the user concerned.
3. Click on Edit Role:
   
4. Change the desired role.
5. Click on the button Save.

View / edit permissions kSuite

Click on the user to get details of their permissions, expand the tabs/accordions by product:

Provide access to your Organization's products

In order to facilitate the addition of a right of access to a product within your Organization, there is Work Teams. These allow you to create groups that are linked to Infomaniak products with the desired rights, very convenient to give access to a new employee of your Organization the access to the products he will need in his daily activity.

This guide explains how to enable or disable the option Renewal Warranty for Infomaniak products.

Preamble

• Renewal Warranty is a security measure additionalto ensure the continuity of your products in the event that you could not renew the products in time or that a automatic renewal would not have worked; it ensures that you avoid any service interruptions.
• Infomaniak will renew the products for you and issue an invoice that you will find on your account.
• This option is available on order (except for NAS Synology product) or after purchase.

Enable Renewal Warranty option

One product at a time

To activate Renewal Warranty on the product of your choice:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮located to the right of the element concerned.
3. Choose to activate the option:
   
4. Follow the instructions of the modal that has opened.

All products at once

To activate Renewal Warranty on several of your products:

1. Click here in order to gain access to the management of Renewals on the Manager Infomaniak (Need help?).
2. Click on the box at the top of the column to select all your products in 1 click.
3. Click on the button Manage renewals.
4. Choose to activate the option:
   
5. Follow the instructions of the modal that has opened.

Disable Renewal Warranty option

One product at a time

In order to disable Renewal Warranty on the product of your choice:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮located to the right of the element concerned.
3. Choose deactivate the option:
   
4. Follow the instructions of the modal that has opened.

All products at once

To disable Renewal Warranty on several of your products:

1. Click here in order to gain access to the management of Renewals on the Manager Infomaniak (Need help?).
2. Click on the box at the top of the column to select all your products in 1 click.
3. Click on the button Manage renewals.
4. Choose deactivate the option:
   
5. Follow the instructions of the modal that has opened.

This guide explains how disable double authentication, also referred to as two-factor authentication (A2F) or two-step verification (two-factor authentication in English, or 2FA) for connection to Manager Infomaniak (manager.infomaniak.com) or to Mail Infomaniak (mail.infomaniak.com).

Disable 2FA

If the two-step validation is enabled and you want to disable it:

1. Click here in order to access the management of the 2FA on the Manager Infomaniak.
2. Click on the button Remove to remove safety:
   
3. Enter the login password to your account.

In case of a problem

Of course, the above procedure requires connect one last time with double authentication, to be able to deactivate it.

If you do not have access to the kAuth application or to the device that receives the validation SMS, there is no need to call Infomaniak; in this case, no choice, you will need to provide a number of security elements manually or via the app Infomaniak Check (kCheck) to get access to your account again:

1. Click here to access the Infomaniak Manager login page.
2. Enter it user name and usual and correct password.
3. When requesting additional authentication, click on the alternative methods:
   
4. Choose to enter one of your emergency codes if you had downloaded the file when the 2FA was activated:
   
5. Otherwise select the last choice request for assistance in order to arrive on the form allowing you to submit your identity and self-recognition documents:
   
6. Follow the procedure to the end and wait:
   

This guide explains how to manage the reception of Infomaniak Newsletters according to the desired themes.

Edit Infomaniak news subscription

To select Infomaniak themes in order to receive newsletters based on them:

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. Click on Manage (in the box) News Infomaniak):
   
3. Click the toggle switch button on the left of the news to subscribe or unsubscribe.
4. Click on Save.

You can also find the Infomaniak blog on https://news.infomaniak.com !

This guide explains how to switch from one Organization to another from your Infomaniak Manager or how to remove yourself from an Organization you belong to.

Preamble

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were alone and it wasn't an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join their kSuite, to manage a product, etc.).
• Only an owner/legal representative can make modifications.
• It is entirely possible to access multiple Organizations using the same login credentials, and to quickly switch from one to another.

Display Another Organization

To switch to one of the other Organizations you belong to:

1. Click here to access your products management (Infomaniak Manager).
2. Click on the chevron ‍ at the top left of the Manager interface.
3. Click on the Organization you want to access.
4. The Organization change is immediate, you are automatically switched:
   
   

Manage Organizations / Leave an Organization

To see all Organizations you belong to (because you created them with your user account or because you were invited to them) and possibly remove your membership (if you're not the last user or the only legal representative):

1. Click here (or on the circle with your initials / avatar at the top right of the Infomaniak Manager) to "Manage my profile":
   
   
    
2. Click on Manage in the My Organizations box.
3. Click on the icon on the far right of the Organization name to access it
4. and on the icon next to it to leave it:
   
   
    

A user can leave any Organization by themselves as long as...

• ... this user is not part of the Organization's kSuite
• ... this user's login address is not in an Organization's Mail Service
• ... this user is not the last owner of the Organization

This guide explains how to change the email address used to retrieve access to your Infomaniak account.

Preamble

• When we forget the password Infomaniak, the procedure that you can follow offers in particular the reset of the password via a link that will be sent to your secondary email address.
• You can specify or modify it by following this guide.

Edit Email Address

To change the password recovery email address:

1. Click here in order to access the management of your security information on the Manager Infomaniak.
2. Click on Edit in the box E-mail Recovery:
   
3. Enter the new recovery email address and click on Save.

This guide explains how to modify the offer kContinued.

Preamble

• kSuite is a bundled offer that can be changed to a higher offer at any time (increase the number of users and size of disk space for data storage)
• It is not possible to change later for a lower rate or to transfer kSuite to another Organization.
• Products included in kSuite cannot be moved or terminated independently of each other.

Change offer kSuite

To access the modification of the offer kSuite:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on the action menu ⋮ to the right of the name of the kSuite.
3. Click on Modify the offer:
   

Infomaniak constantly improves its products and customer service. Every time you share a suggestion regarding any of the services through support, social media, or the web, Infomaniak discusses it during the relevant service meeting. Your needs determine its priorities and contribute to continuously enhancing its services.
 

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Infomaniak Support is also available to you via email, chat, or phone if needed.

This guide explains how to update a payment profile on the Manager to facilitate your orders and renewals of Infomaniak services.

Introduction

• Having a payment profile helps speed up your payments.
• Payment data is securely stored.
• The money available in the prepaid account can, for example, serve as the default payment profile, but other payment methods can also be registered.

Adding or Updating a Payment Profile

To access payment methods management:

1. Click here to access payment profile management in the Infomaniak Manager (need help?).
2. Update or add the desired payment method:
   
   

This guide explains how to customize the Organization's display on the Manager Infomaniak.

Preamble

• In particular, you can add a logo on behalf of the Organization and completely replace the name display with a small banner.
• For advanced customization of URLs and some interfaces including login pages, discover Custom Brand.

Go to the customization page

Prerequisites

• To be legally responsible or administrator in the Organization concerned.
• To be in the right Organization (or switch to another if necessary).

To customize the Manager interface:

1. Click here in order to access the customization of the Organization on the Manager Infomaniak.
   

The left button Customize allows to edit the visible part at the top left of the Manager:

• Choose a square logo alone (in this case, no rectangular logo).
• Choose to put initials in the square (in this case it is possible to have a rectangular logo plus or no rectangular logo).

The right button Customizeallows to add a rectangular logo (only) to applications such as kDrive and Mail:

• Attention the rectangular logo will be taken into account side Manager also (it is not possible to have a different rectangular logo between these different services).
• If no rectangular logo is configured on the Manager then it is simply not displayed.