This guide explains how to manage the reception of Infomaniak Newsletters according to the desired themes.

Modifying the Infomaniak news subscription

To select Infomaniak themes in order to receive newsletters based on them:

1. Connect to your Infomaniak space ( manager.infomaniak.com or mail.infomaniak.com )
2. At the very top right, click on the tablet with your initials, then select Manage my profile
   
   
3. In the Infomaniak News box, click on Manage then click on the icon to the left of the news to which you can subscribe or unsubscribe
   
   
4. Click Save

Also find our blog on https://news.infomaniak.com !

This guide explains how to change the email address used for recovering access to your Infomaniak account.

Indeed, when you forget your password, the procedure you can follow includes resetting the password via a link that will be sent to your secondary email address. You can specify or modify it by following this guide.

Change the email address

To change the password recovery email address:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the circle with your initials or your avatar at the top right
3. Select Manage my profile
    
   
    
4. Click on Manage security from the Security and recovery settings box
   
   1. If all your settings are not optimal, the box you need to click on may look like this:
      
5. Click on Edit in the Recovery Email box
   
6. Enter the new recovery email address and click Save

This guide explains how to switch from one Organization to another from your Infomaniak Manager or how to withdraw yourself from an Organization you belong to.

Preface

• since you opened your account with Infomaniak, you are part of at least one Organization
  • if you were alone and it was not an invitation, an Organization was created in your name, and you automatically become the legal representative
  • otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.)
• only an owner/legal representative can make modifications
• it is entirely possible to access multiple Organizations with the same login credentials and switch quickly from one to another

Display Another Organization

To switch to one of the other Organizations you belong to:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on the chevron ‍ at the top left of the Manager interface
3. click on the Organization you want to access
4. the change of Organization is immediate; you are switched automatically

Manage Organizations / Withdraw from an Organization

To see all the Organizations you belong to (because you created them with your user account or because you were invited) and possibly remove your membership (if you are not the last user or the only legal representative):

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on the dot with your initials or your avatar at the top right
3. select Manage my profile
4. click on Manage in the My Organizations box
   
    
5. click on the icon to the right of the Organization name to access it
6. and on the adjacent icon to leave it
   
    

A user can leave any Organization on their own as long as:

• that user does not belong to the kSuite of the Organization
• the login address of that user is not in a Mail Service of the Organization
• that user is not the last owner of the Organization

This guide explains how to modify the kSuite subscription.

This allows you to upgrade to a higher plan, increase the number of users, and expand the disk space for data storage.

Modify the kSuite Subscription

To access the modification of the kSuite subscription:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Choose kSuite (Collaborative Tools universe)
4. Click on the action menu ⋮ to the right of the kSuite name
5. Click on Modify Subscription
   

Infomaniak constantly improves its products and customer service. Every time you share a suggestion regarding any of the services through support, social media, or the web, Infomaniak discusses it during the relevant service meeting. Your needs determine its priorities and contribute to continuously enhancing its services.

Give feedback on...

• Domain names: French / English / German / Italian / Spanish
• Web hosting: French / English / German / Italian / Spanish
• Mail & Mail Interface Service: French / English / German / Italian / Spanish
• kDrive: French / English / German / Italian / Spanish
• kMeet: click here
• Cloud Servers: French / English / German / Italian / Spanish
• Jelastic Cloud: French / English / German / Italian / Spanish
• Newsletter: French / English / German / Italian / Spanish
• SSL Certificates: French / English / German / Italian / Spanish
• Housing & Datacenter: French / English / German / Italian / Spanish
• Audio Streaming: French / English / German / Italian / Spanish
• Video Streaming: French / English / German / Italian / Spanish
• VOD/AOD: French / English / German / Italian / Spanish
• Synology: French / English / German / Italian / Spanish
• Swiss Backup: French / English / German / Italian / Spanish
• Guest Manager: French / English / German / Italian / Spanish
• Swiss Transfer: French / English / German / Italian / Spanish
• Public Cloud: French / English / German / Italian / Spanish

Infomaniak Support is also available to you via email, chat, or phone if needed.

This guide explains how to customize the display of the organization you are in on the Infomaniak Manager.

You can notably add a logo to the organization's name and completely replace the display of the name with a small banner.

Prerequisites

• Be a legal representative or administrator in the organization concerned
• Be in the correct organization (or switch to another one if necessary)

Accessing the customization page

To customize the Manager interface:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Settings in the left sidebar menu
   
3. Click on Customization
   

The left button Customize allows you to edit the visible part at the top left of the Manager:

• Choose a square logo alone (in this case, no rectangular logo)
• Choose to put initials in the square (in this case, it is possible to have an additional rectangular logo or no rectangular logo)

The right button Customize allows you to add a rectangular logo (only) to applications like kDrive and Mail:

• Attention: the rectangular logo will also be taken into account on the Manager side (it is not possible to have a different rectangular logo between these different services)
• If no rectangular logo is configured on the Manager then it is simply not displayed

This guide explains how to update a payment profile on the Manager to facilitate your orders and renewals of Infomaniak services.

Add or Modify a Payment Profile

To access the management of payment methods:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on Accounting in the left sidebar menu
3. Click on Payment Profiles
4. Update or add the desired payment method
   

Learn More

• Activate or deactivate automatic renewal
• Pay for or renew a product at Infomaniak

This guide explains how to retry the transfer of a domain name to Infomaniak in case of failure.

Manually Retry Domain Transfer

When a domain name transfer fails, you will receive an email with the possible reason for the problem.

The message also contains a link to retry the transfer request without paying the transfer fees again.

In case of an issue:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface (or navigate through the left side menu)
3. Select Domains (in the Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Follow the instructions carefully displayed in red at the top of the page

This guide explains how to obtain information about:

• connections made to Infomaniak Manager using your user account login
• activities performed within the Manager using your user account

Prerequisites

Visit the dedicated user profile section:

1. Log in to Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the circle with your initials or avatar at the top right
3. Select Manage my profile
    
   

Obtain the log of user account connections

To view connection logs (active sessions) made to Infomaniak Manager using your user account login:

1. Click on Manage in the "Account access and activities" section
   
2. From the Account access tab, review the list of devices connected to your Infomaniak account
   
3. You can end an active session by clicking the icon next to the device name connected to your account

Receive notifications for successful or failed logins

To be notified by email upon successful or failed login attempts to your user account:

1. Click on Manage security
   
   1. If not all settings are optimal, the section to click might look like this:
      
2. Click on Security settings
   
3. Select the events for which you wish to receive email alerts (notification upon successful login, or only upon failed login)

In the same section, you can choose after how many unsuccessful attempts to lock your user account. Once locked, the account can be unlocked by an organization administrator or through a secure form.

Obtain the activity log of the user account

To see recent activities performed within the Manager by your user account:

1. Click on Manage in the "Account access and activities" section
   
2. From the Account activities tab, review the latest activities and actions of your user account
   
3. Search and filtering options for logs are available: date, product, or action type

This guide explains how to delete an Infomaniak / Mail user account, which means removing your access to the Manager and/or the Mail interface at mail.infomaniak.com.

Prelude

• this operation results in the immediate deletion of your calendars and address books
• all access to the Manager with this identifier will be lost
• this operation does not delete the email addresses accessed from the affected account (except for free email accounts like ik.me / etik.com)
• if the account you are using is the only existing account within an organization, you must first delete the organization or assign someone else in order to delete your account

Delete a user / Mail account

To do this

1. log in to the Manager (manager.infomaniak.com) or Mail (mail.infomaniak.com) using a web browser like Brave or Firefox
2. click on the dot with your initials or avatar at the top right
3. click on Manage my profile
4. click on the trash can to the right of your name to delete your account and data:
   

Enter your login password one last time, and your account will be permanently deleted.