This guide presents the Work Teams, a user management system available from the Infomaniak Manager.

A system to manage them all!

To facilitate access and the addition of a collaborator within the Infomaniak product ecosystem, the Work Teams feature allows you to create user groups and give them access to all Infomaniak products and services they will need on a daily basis in just a few clicks. 

Some examples

• you are a web agency and you want to give access to your webmaster teams to all your web hosting: with the Work Teams feature, simply create a new group, choose all the hosting they need access to, and invite them to the work team.
• you own a kDrive: allow access to a folder for a Work Team and adjust access based on users added or removed from the team over time.
• you use streaming or ticketing services and want to give access to these services to your teams: create a new team that will have access to these two products or two separate teams that will have access to the two products completely independently.

A feature full of flexibility

It is entirely possible to:

• add the same user to multiple work teams
• invite external users to your organization to one of your work teams
• add one or more users at once to a work team
• define a team leader to easily identify a project manager or the contact person to reach out to.

Manage your work teams

• Create a work team
• Modify a work team
• Delete a work team

This guide outlines how to obtain one or more Infomaniak invoices before and after payment, display, download, and print all or part of the billing document history for your accounting.

Prerequisites

• have a user account with the role Administrator or Legal representative within the Organization
  • or a simple user account but with permission to manage accounting:
    

Access Invoice History

To access the billing document page:

1. log in to Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
2. click on Accounting in the left sidebar menu
3. click on Invoice History
   

The table automatically displays the most recent billing documents.

The top section allows you to filter documents by status (“Paid”, “Refunded”, etc.) and by the desired period (start and end calendar):

Export a Billing Document

To view one of these documents in PDF format and then obtain it on your device:

1. click on the relevant invoice in the table displayed
2. click the Download button below the displayed document
   
    

Export a Set of Billing Documents

To download a set of documents in a CSV file format (.csv) or receive it by email:

1. click the blue button at the top right of the table and choose the desired export type:
   
2. filter documents by status (“Paid”, “Refunded”, etc.) and by the desired period (start and end calendar)
3. click the blue Confirm button:
   

Print a Pro Forma Invoice

Pro Forma invoices have no legal, judicial, tax, or accounting value:

1. log in to Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
2. click on Accounting in the left sidebar menu
3. click on To Pay
4. select the relevant products
5. click on Generate Pro Forma Invoice at the bottom of the table
   ‍
6. once displayed, you can then download the Pro Forma invoice

This guide explains how to create a new Infomaniak account, either with a completely new login ID or by using an access you already have.

Create a New User Account

To order and manage Infomaniak products, you need to have a user account. This is also essential if another user wants to transfer Infomaniak products to you.

If you are a new Infomaniak user

• Click on https://infomaniak.com/gtl/inscription
• Fill in the information and complete the registration

Create a New Organization

You can create multiple organizations with the same login ID and password, to separate your professional and personal activities or when managing multiple clients:

1. Login to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the avatar or initials at the top right
3. Select Manage my profile
    
   
    
4. Click on Manage in the My organizations section
5. Click on the Create a new organization
   
6. Follow the organization creation procedure

This guide applies to you if you have received a payment reminder for an Infomaniak invoice even though everything seems in order.

Email reminder from Infomaniak?

Check if the reminder received is not a phishing attempt (fake email / message not from Infomaniak / scam). Read this guide.

Standing order payment

If you have set up a standing order payment, the reference number will not match that of the invoice.

Since each invoice has an individual reference number, check the invoice for the month or payment period concerned.

Difference in amount / currency

The amount of your payment does not match that of the invoice. Always pay the exact amount of the invoice, and in the currency of the invoice.

Money on prepaid account

The payment you made has been received but due to an issue linking your payment to the outstanding invoice, this initial payment has been deposited into the prepaid account.

Check the balance of your prepaid account (read this guide if necessary) and pay the invoice using this method.

Reminder crossing the payment

A payment has been made, but if it was by bank transfer, a reminder may have been sent before the invoice balance. You can change how payments are made:

• number of reminders
• number of invoices
• payment methods

This guide explains the purpose of the "MySQL Prefix" option in the settings of a website and its implications for the operation of your web applications (CMS) and PHP scripts.

Definition

When the "MySQL Prefix" option is enabled for a website, it is no longer necessary to add the "wxyz_" prefix in front of the name and users of your MySQL databases. A PHP script can connect to MySQL with the user "myuser" and a database "mydatabase," and access will automatically be done with the user "wxyz_myuser" and the database "wxyz_mydatabase."

Managing the MySQL Prefix Option

To access the management of the website:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser such as Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Select Website (Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on the blue button Advanced Settings
6. Click on the PHP tab
7. Enable or disable the MySQL Prefix option
8. Click on the blue button Save
9. Make the necessary adjustments in the configuration files of your web applications and PHP scripts

Implications and Adjustments to Make

After disabling the MySQL Prefix option for a website, some PHP scripts or CMS may no longer work. To restore the connection to your databases, you will need to update the following information in the configuration file(s) of the affected scripts:

• The name of the MySQL database: you will need to add the prefix of your server
  • Before: mydatabase
  • After: wxyz_mydatabase
• The user of the MySQL database: you will need to add the prefix of your server
  • Before: myuser
  • After: wxyz_myuser

This guide explains how to add a billing address from your user account so that your organization's products can be billed in the future under new coordinates, for example, to assign invoices to different people.

Add Billing Addresses

To create additional billing addresses:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Accounting in the left sidebar menu
3. Click on Billing Addresses
4. Click on the Add button
5. Enter the desired details for the additional billing address and then click Confirm
   

When renewing a product, choose the desired billing address.

To modify the currently used billing address, read this guide (click here).

This guide explains how to modify the rights and permissions of a user so that they only have access to certain products or features of your Organization present in the Infomaniak Manager.

Prerequisites

• have a user account with the role Administrator or Legal Representative within the Organization

Understanding Rights/Permissions

As a reminder, since you opened your account with Infomaniak, you are part of an Organization, your own.

You automatically become the legal representative (all rights + legal responsibility) and can modify the permissions of users in your organization at any time.

You can then determine if the user:

• is part of your Organization
  • and if they should become a legal representative (all rights + legal responsibility) like you (for example, for future replacement) + with/without SMS/emails for billing reminders if they are not the only legal representative.
  • or an administrator (all rights + with/without SMS/emails for billing reminders).
  • or a collaborator (limited rights + with/without billing rights + with/without SMS/emails for billing reminders).
• is external to your organization (limited rights)

External users are not included in the sharing of calendars and address books with the entire Organization.

Modify User Rights/Permissions

To modify a user's role:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox.
2. Click on Users and Profile in the left sidebar menu.
3. Click on Users in the left sidebar menu.
4. Click on the action menu ⋮ to the right of the relevant user in the displayed table.
5. Click on Modify Role
   
6. Modify the role (read the different rights above)
7. Click the Save button.

A summary email is sent to the user whose role is modified.

View / Modify kSuite Permissions

Click on the relevant user to get the details of their permissions, expand the tabs/accordions by product:

Grant Access to Products in Your Organization

To facilitate adding access rights to a product in your organization, there are Work Teams. These allow you to create groups linked to Infomaniak products with the desired rights, very convenient for granting access to a new collaborator in your Organization for the products they will need in their daily activities.

This guide explains what a support code and a VIP code (not to be confused with the authorization code used for domain name transfers) are on Infomaniak.

Support code and VIP code

The support code allows the Infomaniak Support department to quickly and securely identify you when you contact them and provide them with this sequence of numbers.

The VIP code is reserved for customers who have subscribed to Premium Support and allows identification when you call the technical contact.

These codes are obtained from your Manager by clicking on the left sidebar under Support:

On this page, you will find your various contact details for contacting Infomaniak within the framework of the subscribed Support offer.

The code is present on your technical document and also appears on the contact window when you want to contact Infomaniak via the assistance button .

In the same place, you can grant temporary access to your services (for access only possible to Infomaniak Support staff):

This guide details what can be searched for in the Mail Infomaniak interface and its associated tools. To search in kDrive, read this guide.
 

Mail Infomaniak for Web Browser

You can perform a global search (across all directories) either within the body of the message, its subject, among its senders/recipients, large attachments, etc. If you want to find a message in a specific directory, first select that directory. Advanced search is accessible from the chevron ‍ to the right of the search field at the top of your Mail:

To search for traces of an email or to know its activity, you can also search in the email logs.

Email Search with an Application

To know how your specific email software/client performs searches, consult its documentation. For example, Thunderbird and Outlook can synchronize messages locally and perform searches locally, while other applications may prefer searching on the IMAP server. In this case, the email software/client sends a search command to the server, which then searches through all messages stored on the server and returns the results to the software/client.

Contacts, the address book section of Mail

You can search for an address book, a group, or a person among your contacts using the search field at the top of your Infomaniak address book:

 

Calendar, the calendars/agendas section of Mail

You can search for calendars, events, including within their descriptions, and the people associated with them:

This guide explains how to disable two-factor authentication, also known as 2FA or two-step verification, for logging into Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com).

Disable 2FA

If two-step verification is enabled and you want to disable it:

1. Log in with your usual credentials on the page manager.infomaniak.com/2fa
2. Click the Remove button to remove the security
   
3. Enter the password to log into your account

In case of issues

Obviously, the above procedure requires one last login with two-factor authentication in order to then disable it.

If you have no access to the kAuth application or the device receiving the validation SMS, there is no need to call Infomaniak; in this case, you will have to provide a certain number of security elements manually or via the Infomaniak Check app (kCheck) to regain access to your account:

1. Go to the login page for Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Enter the username and correct password
3. When prompted for additional authentication, click on alternative methods:
   
4. Choose to enter one of your emergency codes if you downloaded the sheet when activating 2FA:
   
5. Otherwise, select the last choice for requesting assistance to reach the form to submit your identity documents and recognition selfie:
   
6. Follow the procedure to the end and wait: