This guide concerns the activation of cookies and JavaScript on the main web browsers.

Preamble

• Enable cookies allows websites to identify you and remember your preferences, such as your preferred language or the items you have added to your cart.
• Enable JavaScript allows websites to be more interactive and dynamic, and offers features such as playing videos or creating games.
• The exact location of the options to enable cookies and JavaScript may vary slightly from one browser to another.
• Some websites may not work properly if cookies or JavaScript are disabled.
• You can also choose to enable cookies and JavaScript only for certain websites.

Manage Cookies and JavaScript

Click to see the corresponding guides:

	Enable or disable cookies	Enable or disable JavaScript
Chrome
Firefox
Edge
Safari

This guide details the payment system of your Infomaniak services per prepaid account.

Preamble

• The prepaid account consists of a reserve of money on your Infomaniak Manager that you can feed at your convenience.
• Once supplied, it allows you to settle your financial transactions.
• Check out the limits and means of payment the prepaid account.

Reload your prepaid account

To supply your prepaid account:

1. Click here to access the management of your prepaid account on the Manager Infomaniak.
2. Click the blue button Credit the account:
   
3. Indicate the amount to be credited.
4. Follow the instructions displayed to credit the account from your means of payment.

Prepayment to renew a product

To pay an invoice with your prepaid account:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak.
2. Click on the date filter (2 next months) if necessary for View All.
3. Select the product(s) to be renewed.
4. Click on the button to pay for the selection:
   
5. Advance to the payment page on which you can choose the prepaid account as a total or partial payment method:
   
6. Finish the procedure.

Automatically renew products

Activate it automatic renewal in 1 click for the products of your choice. This feature gives you the assurance not to lose a domain name or inadvertently block access to your services. Change your payment preferences at any time.

Recover balance

You can transfer the money deposited into your prepaid account to a bank account or Paypal.

1. Click here to access the management of your prepaid account on the Manager Infomaniak.
2. Click on Recover balancenext to the amount shown:
   
3. Enter the requested information.

This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.

Change the invoice frequency

The first method involves changing the frequency during a payment:

1. Click here to access the payment management section in the Infomaniak Manager (Need help?).
2. Select the relevant product.
3. Click on the dropdown menu to the right of the relevant item to modify the duration corresponding to the payment.
4. Click the blue button at the bottom to pay the selection and change the billing frequency of the selected product.
   

The second method is as follows:

1. Click here to access the management of your products in the Infomaniak Manager (Need help?).
2. Click on the type of product concerned (e.g., hosting, Cloud Server, etc.).
   
3. Click on the name of the relevant product.
4. Click on the Manage button.
5. Click on Modify the offer:
   
6. Select the desired billing frequency (only possible from a certain amount).
7. Confirm the change.

This guide presents the Work Teams, a user management system for your Organization, available on the Infomaniak Manager.

Introduction

• To facilitate access and the addition of a collaborator within the Infomaniak ecosystem, the Work Teams feature allows you to create user groups and grant them access to necessary services in just a few clicks. Examples:
  • You are a web agency and want to grant your webmaster teams access to all your web hosting services: with the Work Teams feature, simply create a new group, select the hosting services they need access to, and invite them to the work team.
  • You own a kDrive: grant folder access to a Work Team and adjust access as users are added or removed over time.
  • You use Streaming or Ticketing services and want to provide access to your teams: create a new team with access to both products or separate teams with independent access to each product.
• It is entirely possible to:
  • add the same user to multiple work teams,
  • invite external users to your Organization into one of your work teams,
  • add one or more users to a work team at once,
  • define a team leader to easily identify a project manager or main contact.

Manage Your Work Teams

Refer to the following guides:

• Create a Work Team
• Modify a Work Team
• Delete a Work Team

This guide explains how Create a new Infomaniak account...

• ...with a brand new login ID
• ... or by using access you already have.

Preamble

• To be able to order and manage Infomaniak products within one or more Organisations, it is necessary to have a user account.
• Same in case a user wishes to transfer Infomaniak products to you.

Create a new user account

If you are a new user Infomaniak:

• Click here to register.
• Fill the information requested and finish registration.

Creating a new Organization

You can create multiple Organisations (i.e. a space to manage your products) by accessing them with the same login ID and password, to separate your professional and personal activities or when managing multiple customers:

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. Click on Manage from the box My organizations.
3. Click on the button Creating a new organization
   
4. Follow the process of creating a new Organization.

This guide provides the procedure for obtaining one or more Infomaniak invoices before and after payment, posting, downloading and printing all or part of the billing document history for your accounting.

Prerequisites

• To beDirector or Legal Officerwithin the Organization...
  • ... or a simple user account but with permission to manage accounting:
    

Access the invoice history

To visit the billing documents page:

1. Click here to access the invoice history on the Manager Infomaniak.

The table automatically displays the most recent billing documents.

The top part allows you to filter documents according to the status Paid, Refunded, etc. and depending on the desired period (start and end calendar):

Export one of the billing documents

To view one of these documents in PDF format and then obtain it on your device:

1. On the same page, click on the relevant invoice in the table that appears.
2. Click the Download button below the displayed document:
   
    

Export a set of billing documents

To download a set of documents in a CSV file in format .csv or receive it by e-mail:

1. On the same page, click the blue button at the top right of the table and choose the desired export type:
   
2. Filter documents according to status Paid, Refunded, etc. and depending on the desired period (start and end calendar).
3. Click the blue button Confirm:
   

Print a Pro Forma invoice

Pro Forma invoices have no legal, legal, fiscal or accounting value:

1. Click here in order to access payment management on the Manager Infomaniak.
2. Select the products concerned.
3. Click Generate Pro Forma invoice at the bottom of the table
   ‍
4. Once displayed, it is then possible to download the Pro Forma invoice.

This guide explains what a support code and one VIP code (not to be confused with the authorisation code for the transfer of domain names) to Infomaniak.

Support code and VIP code

The support code allows the Infomaniak Support department to you quickly and securely identify when you contact them and provide them with this set of numbers. It is displayed on the page of your user profile.

The VIP code is reserved for customers who have subscribed to the Premium support and allows identification when you call the technical reference. It is displayed on the management page of this service.

On this management page are also your various informations allowing you to contact Infomaniak as part of the Subscribed Support offer.

The code is present on your technical document and is also displayed on the contact window when you want to contact Infomaniak via the support button .

At the same place you can grant a temporary access to your services (for access to Infomaniak Support employees only):

This guide explains the purpose of the "MySQL Prefix" option in a site's settings and its implications for the operation of your Web applications (CMS) and PHP scripts.

Preamble

• When the "MySQL Prefix" option is enabled for a site, it is no longer necessary to add the prefix "wxyz_" before the name and users of your MySQL databases.
• A PHP script will thus be able to connect to MySQL with the user "monuser" and a database "mabase," and access will automatically be performed with the user "wxyz_monuser" and the database "wxyz_mabase".
• ⚠ If you are migrating from an older Infomaniak offer:
  • After migrating a site from the old console, the "MySQL Prefix" option is enabled by default to automatically maintain the connection of your Web applications (WordPress, Joomla, Drupal, etc.) and PHP scripts with your MySQL databases.
  • To ensure the proper functioning of your sites in the event of a migration of your hosting to another server, it is strongly recommended to disable this function and make the necessary adjustments.‍

Managing the MySQL Prefix Option

Going Further with Environment Variables

It is possible to configure environment variables directly from the Manager for your entire website:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the assigned name of the relevant product:
3. Click on Manage under Advanced settings:
   
4. Click on the PHP / Apache tab.
5. Enable or disable the toggle switch MySQL Prefix.
6. Click the Save button:
   
7. Make the necessary adjustments in the configuration files of your Web applications and PHP scripts…

Implications and Adjustments to Make

After disabling the MySQL Prefix option for a site, some PHP scripts or CMS may no longer function. To restore the connection to your databases, you must update the following information in the configuration file(s) of the affected scripts:

• The name of the MySQL database: you will need to add your server's prefix
  • before: mabase
  • after: wxyz_mabase
• The user of the MySQL database: you will need to add your server's prefix
  • before: monuser
  • after: wxyz_monuser

This guide concerns you if you have received a rescheduling payment for an Infomaniak invoice while everything seems to be in order.

E-mail reminder from Infomaniak?

Check that the recall received is not an attempt to phishing (fake mail / message not coming from Infomaniak / scam).

Permanent payment order

If you have a permanent payment order in place, the Reference number will not coincide with the invoice.

Since each invoice has an individual reference number, see the invoice for the month or period of payment concerned.

Difference in amount/currency

The amount of your payment does not match the amount of the invoice. Please always settle the exact amount of the invoice, and this in the currency of the latter.

Money on the prepaid account

The payment you made was received but due to a problem that arose during the link between your payment and the pending invoice, this initial payment has been deposited into the prepaid account.

See the balance of your prepaid account and pay the bill by this means.

Cross-reference payment

A payment was made but if it was by transfer, a reminder may have been sent before the balance of the invoice. You can change how payments are to be made:

• the number of reminders
• the number of invoices
• means of payment

This guide explains how add a billing address so that your Organization's products can be billed in the future under new contact details, e.g. assigning invoices to different people.

Add billing addresses

To create additional billing addresses:

1. Click here in order to access the management of billing addresses.
2. Click on the button Add.
3. Enter the desired coordinates for the additional billing address
4. Click on Confirm 
   

When renewing a product, choose the desired billing address.

Be aware of this other guide if you are looking for information about the currently defined billing address.