Knowledge base

This guide explains how to view and modify the access ID for your user account on the Manager, the management interface and dashboard for your Infomaniak products. This same ID also allows you to log in to Infomaniak Mail and various iOS/Android applications like kDrive, Infomaniak Mail, etc.

View the Currently Connected ID

To go to the user profile section:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon with your initials or your avatar at the top right
3. The current login ID is displayed:
    
   

Modify the ID (Login Email)

Prerequisites

• The access ID is an email address that must exist and be accessible to you
• The new email address must be different from the recovery email address
• The new email address must not already be used as a login ID on another user account (otherwise, consider inviting it first to the client account to grant it all rights and then remove the old account with the old ID)

To modify the ID of your user account:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon with your initials or your avatar at the top right
3. Select Manage My Profile
4. From the Login Settings box, select Edit under your login email address
   
5. Enter a new login email address
6. Enter the login password for your Infomaniak account, then click Save

This guide explains how the Infomaniak administration interface named Manager https://manager.infomaniak.com works.

This interface allows you to manage various Infomaniak products, such as domain names, hosting, as well as administrative tasks, billing, and more.

Ordering a Product = Creating an Account

If you do not yet have any products with Infomaniak, during the ordering process, you will be prompted to create an account (with a login ID), and an Organization will be automatically created at this time.

For an individual, the Organization name will generally be composed of their first and last name, whereas for a company, it is generally its name or business name.

Once the Organization is created by this first user, it is possible to:

1. add other users
2. create additional Organizations

1. Other users can have:

• full rights and thus be an administrator of the Organization
• limited rights (access to specific products)
• with or without billing rights

2. Additional Organizations can:

• contain other products unrelated to the other Organizations
• have their own users who will not have access to the other Organizations

The concept of Organization is particularly useful for people who need to manage multiple products for different clients. For example, one could imagine a webmaster who needs to manage products for 3 different companies, each having its own Organization containing their respective products. By adding the webmaster or partner as an administrator of their Organization, they can easily switch from one account (Organization) to another to manage the different products of the 3 companies without needing to log in and out each time. They will use a single login ID.

Navigating and Accessing Products

There are 3 ways to access your products once you are logged in to the Manager.

Here are the 3 navigation methods to access, for example, your hosting list (where your sites are located):

1. either click on the ‍ icon at the top right of the interface and select Hosting (under Products):
    
   
    
2. or navigate using the left sidebar menu to Web and Domain and then to Hosting:
     
   
    
3. or click in the center of the homepage on Hosting (under Web and Domain):
     
   
    

Learn More

• Create a new user account or Organization
• Switch to this Organization
• Manage users

Thank you for entrusting the management of your services to Infomaniak, hoping that you have enjoyed using them.

Choose below the product you want to terminate :

• Domain Name
• Web Hosting
• Mail Service
• Audio Streaming
• Video Streaming
• VOD/AOD
• Managed Cloud Server and Cloud VPS
• Synology NAS
• Newsletter Tool
• Swiss Backup
• kDrive
• Guest Manager
• Infomaniak Mail
• kSuite
• Jelastic Cloud Server (PaaS)
• SSL Certificate
• Custom Brand (Custom URLs)
• Site Creator

To close a free email account @ik.me (+ etik.com, etc.) click here.

Feel free to share your personal experience with Infomaniak. We appreciate feedback from satisfied and less satisfied customers, as it helps us improve the quality of our services and offer solutions tailored to the needs of our customers.

Infomaniak Network SA is a neutral, independent company that fully controls the design and management of its data centers located in Switzerland, at the heart of Europe, as well as the servers installed there.

Infomaniak is certified ISO 9001, ISO 14001, ISO 27001, and ISO 50001 (view certifications).

Measures are being taken to obtain other certifications, required among others for the future PCI-DSS certification, although there are no plans to become a certified Healthcare Data Host (HDS).

This guide explains how to delete an Infomaniak Organization, which must be empty of any products and any users other than yourself, and this will not delete your user account.

As a reminder, you can create multiple Organizations (i.e., a space to manage your products) and be a user of several of them, for example, to manage different products belonging to different entities.
 

Prerequisites

• cancel all products present in the Organization
  • stopping the services contained in the Organization can be done during the Organization deletion steps
• pay any outstanding invoices
  • invoices that have already been paid can be obtained by email during the Organization deletion steps
• remove other users who have access to the Organization
• withdraw any funds that are on the Infomaniak prepaid account

Delete the Organization

To delete an Organization that you still have access to:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on Settings in the left sidebar menu
3. click on My Organization
4. click on Delete Organization
   
5. confirm the deletion and/or read the on-screen explanations

This guide explains how to change the password for your user account on the Manager, the management interface and dashboard for your Infomaniak products. This same password also allows you to log in to Infomaniak Mail and various iOS / Android applications such as kDrive, Infomaniak Mail, etc.

Change the User Account Password

To change the password for your user account:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) or Infomaniak Mail (mail.infomaniak.com) from a web browser such as Brave or Firefox.
2. Click on the icon with your initials or avatar at the top right.
3. Click on Manage my profile
   
   
   
   
4. Click on Edit from the Login Settings section under Login Password
   
   
5. Enter the current login password and the new desired password.
6. Click Save.

This guide explains how to order an Infomaniak product for which you have a discount or free offer (promo code or free offer already confirmed by one of the support agents).

In some cases (e.g., special offer for customers moving their data from a competing host that is discontinuing its services), you may benefit from a discount code (partial discount or equivalent to the total purchase price) allowing you to order hosting, email addresses, etc.

Using a deal / promo code

A promo code is used at the end of an order placed in the Infomaniak shop allowing the purchase of new products like Swiss Backup, for example:

1. first choose the desired payment method
2. enter the promo code
3. click on the Apply button
   • repeat for additional promo codes if you have several (and therefore if you have multiple corresponding products in the cart):
     
     
     

Using a free offer

To order a product as part of a free offer:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on the type of product for which you have received a free offer (then if necessary, click on Return... in the left side menu)
3. click on the Order button (usually a shopping cart icon) or go to the Infomaniak shop
4. when the order cart summary is displayed, activate the free offer using the dropdown menu displayed next to the concerned product
5. complete the order

In case of problems

• check that you are connected to the right organization on the Manager
• check that you have ordered the correct product, the one for which the free offer was generated

This guide concerns enabling cookies and JavaScript on major web browsers.

Preamble

• Cookies allow websites to identify you and remember your preferences, such as your preferred language or items you've added to your shopping cart
• JavaScript enables websites to be more interactive and dynamic, providing features like video playback or game creation
• The exact location of options to enable cookies and JavaScript may vary slightly from one browser version to another
• Some websites may not function properly if cookies or JavaScript are disabled
• You can also choose to enable cookies and JavaScript only for certain websites

Enable Cookies and JavaScript

Click to see the corresponding guides:

	Manage Cookies	Enable or Disable JavaScript
Chrome
Firefox
Edge
Safari

This guide details the prepayment account payment system, which is a reserve of funds in your Infomaniak Manager that you can top up at your convenience and use to settle your financial transactions.

Recharge Your Prepayment Account

To top up your prepayment account:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox.
2. Click on Accounting in the left sidebar.
3. Click on Prepayment Account.
4. Click on the blue Top Up Account button.
5. Follow the displayed instructions to top up your account.

Limits and Payment Methods for the prepayment account

Use It to Renew a Product

To pay a bill with your prepayment account:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox.
2. Click on Accounting in the left sidebar.
3. Click on Due.
4. Click on the date filter (next 2 months) to Show All if necessary
5. Select the product(s) to renew (help) and click the blue button at the bottom right.
6. Choose the prepayment account as the payment method.
7. Complete the process.

Automatically Renew Products

Activate one-click automatic renewal for the products of your choice. This feature ensures that you do not lose a domain name or accidentally block access to your services. You can change your payment preferences at any time.

Retrieve the Balance

You can transfer the funds deposited in your prepayment account to a bank account or PayPal.

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox.
2. Click on Accounting in the left sidebar.
3. Click on Prepayment Account.
4. Click on Retrieve Balance next to the displayed amount
   
5. Enter the requested information.

This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.

Change the billing frequency

The first method is to change the frequency during a payment:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Accounting in the left sidebar
3. Click on To pay in the secondary sidebar
4. Select the relevant product
5. Click on the dropdown menu to the right of the relevant item to change the payment frequency
6. Click on the blue button to pay the selection and change the billing frequency of the selected product
   

The second method is as follows:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the type of products concerned (e.g., hosting, Cloud Server, etc.)
   
3. Click on the name of the product concerned
4. Click on the Manage button
5. Click on Change offer
   
6. Choose the desired billing frequency (only possible from a certain amount)
7. Confirm the change