This guide helps you to subscribe to the Premium support Infomaniak.

Discover Premium Support

To manage your Premium Support offer:

1. Click here in order to access the management of the Support of your Organization on the Manager Infomaniak.
2. Click on the button to start the registration:
   

This guide explains how to add a user to an Organization in the Infomaniak Manager. This will allow you to authorize this user to access certain Infomaniak products according to your needs.

Preamble

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were alone and it wasn't an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join their kSuite, to manage a product, etc.).
• You can define if a user...
  • ... is part of your Organization and if they should become:
    • Legal Representative
    • Administrator
    • Collaborator
  • ... is external to your Organization (limited rights):
    • External users are not included in calendar and address book sharing with the entire Organization.

Inviting the New User

Prerequisites

• Be an Administrator or Legal Representative‍ within the Organization.
• Please note, it is only possible to assign the role of legal representative if you have this role yourself in the Organization.
• Be aware of the different permissions (access rights to products for example) and administrative contact preferences of a user within an Organization.

To add, and if necessary, create the new user of your Organization:

1. Click here to access user management in the Infomaniak Manager (need help?).
2. Click on the Add a user button:
   
3. Follow the wizard to complete the procedure:
   • If the added user does not yet have a user account with Infomaniak, they will be invited to create one.
   • If the added user already has an Infomaniak account, they will be invited and can then switch from their original Organization to the new one.

This guide explains why you may have to receive an automatic security e-mail regarding your Infomaniak user account.

Preamble

• Attention: false messages circulate and mimic Infomaniak security e-mail.
• If you are not sure of the authenticity of the warning, go to the Manager Infomaniak and Look at recent activity instead of clicking on any potentially malicious link that would be present on the false message.

Automatic Messages of Prevention

Connection from a new location

A security e-mail is automatically sent when a new connection to your account takes place from a new location:

This may happen, for example, if you use your browser's private browsing mode or access your account from a new computer.

If you receive this email immediately after you have logged in to your Infomaniak account, you can pre-empt the login warning!

Attempted login (bad password)

A security e-mail is automatically sent when a person enters a bad password after entering the email address of connection to the Manager:

See recent activities on the Manager

You can find the recent activities of the platform and set them up in the parameters user account:

 

If you see any shares in your Infomaniak account that you do not think you have made, and/or if you suspect any intrusion:

1. Be aware of this other guide to quickly secure your tools.
2. Enable Double Authentication on your account to improve its protection and make it possible for you only to receive a unique code allowing the connection.
3. Edit it Manager's password.
4. Edit it e-mail address password attached to Mail Infomaniak.

This guide explains how to modify certain language parameters of theManager, the management interface and dashboard of your Infomaniak and Mail Infomaniak (+ Calendar, Contacts, etc.).

Change the language of your account

To this end:

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
   
   
    
2. Click on the icon pencil (in the part Language):
   
3. Change the language and click Save.

Change your account's regional settings

To this end:

1. Click here(or on the tablet with your initials / avatar at the top right of the Manager Infomaniak) in order to " Manage my profile":
2. Click on the icon pencil (in the part Country or Time zone - see image above).
3. Edit settings and click Save.

This guide explains how to modify the mobile phone number (used in case of oblivion of the password of access to your Manager).

Preamble

• Be aware of this other guide if you want to change the e-mail serving as the connection identifier to the platform or this other guide to modify your personal details.

Change mobile phone number

To change the phone number associated with your user account:

1. Click here in order to access the management of security information on the Manager Infomaniak.
2. Click on Edit in the box Recovery phone:
   
3. Enter the telephone code for your country, the new mobile phone number, your password to sign in to the Manager if necessary, then click the button Next to record:
   

This guide explains how enable double authentication, or two-step verification also called multifactor / two-factor authentication (A2F, in English two-factor authentication, 2FA) to secure connection to your Manager Infomaniak.

Preamble

• This two-step validation protects your account and personal data with the password of your choice and a second method of identity verification, a code to obtain on your mobile device e.g.
• If a malicious person manages to decipher or steal your password, they should still have a validation code that only the legitimate user can access on their mobile device.
• Be aware of this other guide if you are an administrator of an Organization and want to impose 2FA on all users who have not yet activated it.

Enable validation in two steps

To increase the security level of your Infomaniak account:

1. Click here in order to access the management of double authentication on the Manager Infomaniak.
2. Display and choose the authentication method among:
   1. the app kAuth for iOS / Android devices to simply press a push notification YES / NO to allow the connection or not
   2. any OTP application to get a unique connection code at one moment T
   3. YubiKey (of Yubico)
   4. SMS reception (only for CH / FR / BE / DE countries) to obtain a unique connection code at one moment T

Follow the information displayed on the screen to complete the procedure.

Please note the emergency codes carefully.

Beware of synchronizations already in place

Once strong authentication is enabled, to access some tools (e.g. synchronization) it is necessary to create application passwords. 

It is not necessary to call Infomaniak which does not have any of your passwords & codes in its possession. For any request for assistance concerning 2FA, please read: this other guide.

Authenticate each browser opening

To ask not to store cookies when closing browser windows, and therefore request authentication at each access to the Manager Infomaniak when restarting the browser...

... on Chrome

Specify in Google Chrome settings (chromium://settings/content/siteData to paste in the address bar or become aware of the Official documentation) the address [*.]infomaniak.com:

This guide explains how suspending the administrative management of a product to prevent any user of the Organization from using it within the United Nations. Manager Infomaniak. On request, it is also possible to blocking a user of your Organizationwithout, however, deleting it.

Preamble

• By blocking the management of a product:
  • Only the directors and the legal guardian will be able to unblock it.
  • Users with limited rights (collaborators and customers) who have access to this product will no longer be able to manage it.
• An e-mail is sent to the users of the Organization.

Blocking a product

Prerequisites

• Being an administrator or legal guardian (users with limited rights (collaborators and customers) who have access to this product will not be able to do so).

To block or unblock certain products to the entire organization:

1. Click here in order to access product management on the Manager Infomaniak (Need help?).
2. Access the service you want to block.
3. Click on Manage on the dashboard of the product concerned.
4. Click on Block product management:
   

Suspend e-mails

One Mail Service may not be blocked as indicated above, but it can be maintained.

Prerequisites

• Being an administrator or legal guardian (users with limited rights (collaborators and customers) who have access to this product will not be able to do so).

In order to suspend email addresses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on Manage.
3. Click on Enable maintenance.
4. Confirm by clicking on the red button the suspension of the use of addresses (the reception is not interrupted but the consultation is impossible):
   

Blocking a user of the Organization

To quickly block a United Nations user, in the event of a security incident, contact Infomaniak support by authenticating (by support code e.g.) and justifying your request.

Thus, key critical services such as the Manager, the kDrive Web app and the Web Mail app will be inaccessible. Depending on the situation also take note of these links in order to block other services such as e-mail (IMAP/SMTP) or Web services.

In order not to block the user yourself but to give him a procedure to follow to secure his account, take note of this other guide.

This guide explains how renew or restore one domain name registered with Infomaniak.

Preamble

1. You are automatically informed by e-mail (to the address you mentioned) when one of your domain names comes to an end soon.
2. If this domain name is not renewed before its due date, it enters into a redemption period during which it is still possible to recover/restore.
   • The Catering costs and the duration of the redemption period are variables depending on the extension concerned.
3. Once the redemption period has passed, the domain name is free and can be reserved again by anyone.
   • If your domain is important to your activities, Renewal Warranty offers you the assurance that you will never lose it: Infomaniak will do everything in its power to ensure that you keep it even if you don't give news in due time.

Renew a domain name before expiration

The renewal of one or more domain names takes place exactly the same way as any renewal of Infomaniak services. Be aware of this other guide if you are looking for information on how to renew the product concerned.

Restore a domain name after expiration

To restore a domain during its redemption period:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. An expired domain is reported as follows:
   
3. Click directly on the nameallocated to the product concerned:
   
4. Click on the button Restore:
   
5. Follow the restoration steps to the end.

Solve a problem

What if the domain doesn't appear visible in your account?

• Check that you are logged in with the right user account.
• Check out the part AREA of the Manager and not under a product heading invoiced or to be renewed.
• Buy the domain name if it has not been booked since.

This guide explains how to regain access to Infomaniak's tools (manager.infomaniak.com and mail.infomaniak.com) in case of a forgotten password or login ID.

Introduction

• To log in within an Organization managing one or more Infomaniak products, go to https://manager.infomaniak.com/ and enter the following information:
  1. A login email address (username).
  2. The password chosen during registration.
  3. An additional code if 2FA (two-factor authentication) is enabled.
• If you can access the platform but are missing a password for one of your email addresses, please refer to this other guide.

Forgotten...

... the user account password

If you forgot this password, follow the reset procedure:

1. Click here to reset your password.
2. Enter your Infomaniak account login email.
3. Select the preferred recovery option or follow the identity verification procedure by clicking “You have no access to any option.”

... the user account login email

During registration, you were required to provide a phone number; you can retrieve your login email using your phone number:

1. Click here to retrieve your login email.
2. Enter your mobile number.
3. Enter (if necessary) your recovery email address.

Two possible outcomes:

1. The system identifies your account: you can then choose how to receive your login ID.
2. If not: follow the on-screen assistant to proceed with identity verification manually or via kCheck:
   

What if the email address no longer exists...

If you have an Infomaniak account where the login ID is in the form of toto123@yahoo.com, there's no issue if the email address toto123@yahoo.com is deleted or no longer valid. Simply log in one last time to the Infomaniak Manager using this ID toto123@yahoo.com and refer to this other guide to update your login email.

However, if the email address used as an ID is hosted by Infomaniak (e.g., anna789@assoziation.ch) and an administrator deletes this email address or cancels the Mail Service “assoziation.ch,” the situation is different: you will automatically receive an email at your secondary address and an SMS at the mobile phone number specified in your user account:

Logging in with your old "email/password" combination will no longer work. You must follow the instructions in the SMS:

1. Click here to access the login page.
2. Enter the username specified in the SMS (typically your account initials followed by a sequence of numbers).
3. Enter your usual password (it remains unchanged).
4. Enter the new required information.
5. You will be reconnected to your account.

The following animation illustrates this process called "Infomaniak-Recovery" (or “login address in progress of change” for kSuite users):

1. Login is impossible with the old credentials…
2. Login is mandatory using the SMS information…
3. And updating the information to reconnect:
   
   

This guide explains how to require users of your Organization to activate the functionality of double authentication (2FA), then check that it remains activated afterwards.

Preamble

• Each Infomaniak user has the ability to activate two-step validation for access to his/her account, which significantly increases the security of all the Organization's services...
  • A legal guardian may require this activation otherwise access to the Manager and Web apps will no longer be possible to the user.
  • Access to desktop apps (desktop app on macOS / Windows / Linux) and mobile apps (app for smartphone or iOS / Android tablet) will be always possible without 2FA.
• It is recommended that: prevent upstream users of your Organization, to allow them to continue to use the services.
• If an external user does not wish to perform the transaction requested by a United Nations administrator, he or she may choose to leave the transaction instead of activate it.

Identify users without 2FA

You can easily identify people who have not yet activated this security on their account:

1. Click here in order to access the management of your Organisation's users.
2. This red symbol means that the 2FA is not activated:
   
3. You can also filter the long lists with this precise criterion to only display users who have not yet activated the 2FA:
   
   
    
4. To easily alert a user about the security of his account, click on the action menu ⋮ located on its right.
5. Click on Send a security alert in order to send an automatic e-mail to the user informing him of his different settings:
   
    

Require activation of 2FA

Prerequisites

• To be Administrator or Legally responsible‍within the Organization.

To access the settings:

1. Click here to gain access to the Organization's security management on the Infomaniak Manager (Need help?).
2. Click the toggle switch button to enable an additional login check to be required for all users of the Organization:
   
3. Confirm the activation of the functionality on the window that opens.
4. Once the functionality is activated, users of the Organization who have not yet activated the 2FA get a message (from the next action on their account) encouraging them to configure an additional authentication method among those proposed and thus preventing them from taking any other action before it: