This guide explains how to add, modify, remove users from an Organization within the Infomaniak Manager.

Preamble

• Since you opened your account with Infomaniak, you have been part of at least one Organization.
  • If you were alone and it wasn't an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join their kSuite, to manage a product, etc.).
• Only an owner/legal representative can make modifications.
  • Any collaborator who also has access to your Organization will not be able to modify coordinates from their restricted account.

Managing Organization Users

Adding a New User

• As an Organization user with sufficient rights, you can add a new user.
  • This can be someone completely external to Infomaniak or someone who already has their own Infomaniak user account which they can reuse by extending it to your Organization if they wish.
• You can also define their permissions (access rights to products for example) and administrative contact preferences when adding them.

Removing a User

• As an Organization user with sufficient rights, you can remove one or more users.
• You can also leave an Organization you belong to by yourself.

Modifying User Permissions/Rights

• As an Organization user with sufficient rights, you can modify permissions (access rights to products for example) and administrative contact preferences, whether yours or others'.

Replacing a Legal Representative

• To change the legal representative of an Organization in the Manager, it is necessary to remove the user who has the role of legal representative, which implies appointing a new legal representative beforehand (indeed, it is impossible to remove a legal representative if there is no other legal representative for the Organization).

Managing Users in Work Teams

You can organize Organization users into work teams.

This guide explains how enable or disable automatic renewal of your products.

Preamble

• You can automate the renewal of your products that reach their normal maturity via the method of payment of your choice.
• When new orders or product renewals are made, this feature automatically activates if you use a supported payment method (CB, Visa and MasterCard).
  • It is possible to disable this feature at any time.
• Once the automatic renewal is activated, the first payment attempt takes place 14 days before the product's due date.
  • Automatic renewal cannot be activated if the product is within 14 days of its normal maturity.
  • In this case, it is first necessary to renew the product before you can activate this feature.
• Be aware of this other guide if you are looking for information in case you could not renew the products in time or if an automatic renewal would not have worked and thus avoid any service interruption in the future.

Enable auto-renewal

One product at a time

In order to activate the future automatic renewal of the product of your choice:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak (Need help?).
2. Click on the date filter (2 next months) if necessary for View All.
3. Click on the action menu ⋮located to the right of the element concerned.
4. Choose to activate automatic product renewal:
   
   
    
5. A window can then open to choose the desired payment method.

All products at once

In order to activate the future automatic renewal of all your products:

1. Click here in order to gain access to the management of Renewals on the Manager Infomaniak (Need help?).
2. Click on the box at the top of the column to select all your products in 1 click.
3. Click on the button Manage renewals.
4. Choose to activate automatic product renewal:
   
   

Disable automatic renewal

One product at a time

In order to disable the automatic renewal of the product of your choice:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak (Need help?).
2. Click on the date filter (2 next months) if necessary for View All.
3. Click on the action menu ⋮located to the right of the element concerned.
4. Choose deactivate automatic product renewal:
   
   
    
5. A window can then open to choose the desired payment method.

All products at once

To disable automatic renewal of all your products:

1. Click here in order to gain access to the management of Renewals on the Manager Infomaniak (Need help?).
2. Click on the box at the top of the column to select all your products in 1 click.
3. Click on the button Manage renewals.
4. Choose deactivate automatic product renewal:
   
   

This guide explains how to manually pay your Infomaniak invoices and what payment methods are accepted. Be aware of this other guide if you wish automatically renew certain products.

Preamble

• If invoices are not paid within the specified time limits, the services concerned will be blocked then terminated in a second step.
• In the event of a problem, it is therefore important to react Quickly.
• To be warned by mail the expiry date of a product, check the configuration of billing messages on your manager.

Paying or renewing a product

To renew a product before or at its expiry:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak.
2. Select the products to pay.
3. Click on the button Pay for my selection:
   
4. Choose a method of payment and complete the procedure (choose IBAN to obtain an invoice Pro Forma before payment).

Paying an Order Waiting

To set your order:

1. Click here in order to gain access to the management of orders on the Manager Infomaniak.
2. Click on the order to be paid.
3. Click on Paying the order.
4. Choose a payment method and complete the procedure.

For pay for a new order, renewal or change of offer, you can use:

• credit card Visa, MasterCard, CB Blue Card
• map PostFinance (if the currency is in CHF)
• transfer IBAN (if any bank charges are at your expense)
• PayPal
• Twint: comme credit cards, when paying on the Manager or Shop, the Twint profile will be recorded in your account as a means of payment that can then be used to make automatic renewals or payments without needing to rescan a QR code
• the prepaid account (it is possible to use the available balance and to pay the rest of an invoice by another means of payment)

For credit a prepaid account, you can use:

• credit card Visa, MasterCard, CB Blue Card
• map PostFinance (if the currency is in CHF)
• transfer IBAN (if any bank charges are at your expense)

The limits of a prepaid deposit are 0.1 EUR to 9999 EUR or 0.1 CHF to 9999 CHF.

Generate or print an invoice PDF

Be aware of this other guide if you are looking for information about Infomaniak invoices.

This guide explains how to provide useful details when requesting assistance and authorize Infomaniak Support to access your products online and in particular their content.

Preamble

• Only Infomaniak employees who will process your support request will be able to access it.
• You can revoke this access at any time or wait 7 days for access to close automatically.
• Different content can be accessed (read below): allow access to one does not allow access to the other - these are specific authorizations.
• It is also possible for you to share a single specific e-mail Very easily.

Allow Support to access your content

To this end:

1. Click here in order to access the management of accesses by Support to your products on the Manager Infomaniak (Need help?).
2. Click on the toggle switch to allow access to the contents of the...
   1. ... email addresses attached to the Mail Infomaniak interface
   2. ... folders among the existing kDrive(s) in organizations of which this user is a member
   3. ... discussions among the existing kChat product(s) in the organisations of which this user is a member
      

Make screenshots...

... on Windows

Microsoft proposes a softwarepre-installed dedicated to screenshots. But to achieve them manually:

1. Display what you want/have to pass on to the screen.
2. Press the PRINTSCREEN key on your keyboard (or PRTSCR, IMPR. ECRAN, etc.) once.
3. In Microsoft Word (or similar), do "Edit" -> "Coller" to place your image on the page.
4. "Save" your file.
5. Repeat the operation from point 1 to point 5 as many times as the number of catches desired.

... on macOS

1. Simultaneously press the keys "CMD" + "majuscule/shift" (the sharp arrow upwards) + the key "3".
2. Every time you press these keys, an image file is created on your computer's desktop.

... on iOS (iPhone, iPad...)

1. Simultaneously press the buttons "Power" + "Home( The only two physical buttons.)
2. Then get the screenshots in the "Photos" app of your device.

... on Android (e.g. Samsung, LG or Huawei)

1. Simultaneously press the key Volume Bas (on the slice) and the locking key.
2. The captured image is saved automatically in a screenshots folder of the gallery.

Windows Popup

To copy and paste as text an error message present in Windows popup, just press the key CTRL + C on your keyboard just copy the message to the clipboard. You can then paste it (CTRL + V) in the body of the message you send us.

Browser Javascript Console...

... on Windows

Chrome, Firefox and Safari: Enter the combination of keys CTRL + MAJ + i
Internet Explorer and Edge: type the key F12

... on macOS

Chrome: Enter the combination of keys ⌘ + ⌥ + J
Safari: Enter the combination of keys ⌘ + ⌥ + C

1. Then click on the barred or similar round icon to reset the log to zero.
2. Display the page of your site concerned by the concern.
3. The tab console displays the JavaScript Errors and online resources not found.

This guide explains how the Infomaniak Partner Program and its main advantages.

Preamble

• Join the network of resellers Infomaniak and develop your business with a cloud provider recognized throughout Europe for the reliability of its services and its commitment to privacy and ecology.
• Any company registered with the Swiss Commercial Register (or equivalent body for European or foreign companies) and complying with the following conditions may become a Partner and reseller of Infomaniak:
  • the total amount of the products managed under the programme must be equal to or greater than CHF 2000/year or € 1800/year
  • the Partner must be a company registered with the Swiss Trade Register / SIRET or equivalent, with an active website
  • the Partner provides support to its Customers or products under management
  • the Partner is responsible for the invoices of its Customers or products under management
  • the Partner undertakes to use exclusively the products of Infomaniak for the contracts acquired by its tender system
  • the Partner understands and respects special conditions Resellers
• Click here to join existing Partners and take advantage of profitable discounts or recurring cashbacks by ensuring the follow-up and technical support of your Customers.
• If you are an individual and you want recommend products of Infomaniak and to receive commissions on your conversions, the Affiliation Programme is an alternative not to be missed.
• It is not possible to be Partner and Affiliated simultaneously.

Specific guides for you & your Customers

• What is a Client?
• What is a Partner?
• Add a Customer and manage its products
• Allow a Partner to manage your products
• Manage access authorizations between Partner and Client
• Manage Infomaniak billing between Partner and Client
• Export billing data Customers
• Stop a relationship between Partner and Client

Benefits of Infomaniak Partners

As a reseller of Infomaniak, you contribute to the success of Infomaniak, which will do everything possible to satisfy your Customers. You have privileged access to technical teams and you have a real influence on the evolution of your services.

Substantial savings

• Competitive rates for extensions of domain name common.
• Recurring Cashback or discount of up to -35% on the products; they are combined with the degressive rates of web hosting.
• Free access to all WordPress themes and plugins Elegant Themes.
• Possible to redact products to your Customers that give you full access to their account.

Console dedicated to the management of your Customers and your revenues

• Dedicated interface to manage your Customers (reseller space).
• Full or restricted access to your Customers' accounts: Your Customers may choose to let you manage specific products or their entire account, including their billing.
• Managing your employees' rights: you can define the users who can manage your Customers' products for greater security.

Tender yearbook and platform

• Infomaniak visitors and customers can do it free of charge launch calls for tenders the Partners receive exclusively.
• You can also display free of charge on the Partners Directory in order to strengthen your SEO, your reputation and authenticate your status.

Learn more about Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak eco-friendly approach

This guide details the different identifiers that you will have to use with Infomaniak, and what happens if one of the passwords is changed.

Preamble

1. As with many other online services, you identified yourself with Infomaniak when registering with a personal email address.
2. This personal email address serves you as login ID when you want to connect to Infomaniak services.
3. This login ID has its own password (which you chose when creating your Infomaniak user account - your personal email address, read above).

There's no connection between...

• ...that couple Identifier / password described in points 1/2/3 above...
• ... and the email addresses you created or subsequently obtained from Infomaniak.

Only one report could exist if the spelling is the same (e.g. you signed up with the email address toto@abc.xyz and you also manage the email address toto@abc.xyz to Infomaniak) but even in this case, the password will most likely be different, once for the login identifier toto@abc.xyz and once for the email address toto@abc.xyz.

When should we specify...

...the connection identifier?

• Let it be for sure. mail.infomaniak.com or app Infomaniak Mail, it is essential to connect with...
  • ... the identifier of your Infomaniak user account...
  • ... and sound password.
• ⚠This will NOT work by directly indicating an email address and its password (if no user account exists with the same spelling and password).

...the e-mail address?

• In an email software/client (such as Microsoft Outlook, Apple Mail, etc.) you need to enter...
  • ...the email address you would like to consult...
  • ...and its password.
• ⚠This will NOT work by indicating the password you use to log in to the Infomaniak interface because this password is very likely different!

Solve a connection problem

It is not necessary to contact Infomaniak Support (which does not have any of your passwords) if...

1. ... you do not manage to connect to interfaces such as mail.infomaniak.com or manager.infomaniak.com for a wrong password question...
   1. The only solution is reset the login password.
2. ... you can't connect your email address to your email software/client (such as Microsoft Outlook, Apple Mail, etc.) for an incorrect password question:
   1. Test the couple's email address / password to check if an error is mentioned.
   2. Reset the password of the email address where applicable.

To be retained

In summary, you have:

• 1 login (in the form of an email address) and 1 password to access...
  • ... in the Mail https://mail.infomaniak.com/
  • ...to the Manager https://manager.infomaniak.com/
• 1 password for each email address hosted by Infomaniak

These two informations may or may not be the same depending on your choice. And if you change one, it will not necessarily change the other unless it has been unified (this will be specified to you - read below).

In which case are passwords unified?

Suppose that within the Mail Service you own in your Infomaniak account, you create an email address named julie@entreprise-familiale.xyz (password 123-Abc).

If then a Infomaniak account...

• ... is created with the same title (julie@entreprise-familiale.xyz - password whatever)...
• ... is the only account to consult the email address julie@entreprise-familiale.xyz via mail.infomaniak.com
• ... has sufficient permissions to change the password of the email address...

... then the unification of the password will be proposed when you will proceed to change the password of the email address from the Infomaniak account in question.

What about the other IDs?

Acquiring other Infomaniak products involves obtaining other identifiers such as those for connections FTP, MySQL, SSH, WebDAV, etc. but they are Fully independent of the two types of identifiers described above.

kAuth is a free mobile application that improves and simplifies the security of Infomaniak accounts protected by two-factor authentication (or dual authentication). This is one of the ways to secure access to your Infomaniak user account.

Preamble

• The two-step validation protects your account and personal data when connecting to Infomaniak tools (manager.infomaniak.com and mail.infomaniak.com) by requesting:
  1. your password
  2. and a second safety method

• The app kAuth are among these methods (learn more about 2FA)

  

Install kAuth app

Prerequisites

• Owning a Infomaniak account (know your ID and password)
• Owning an iOS / Android mobile device
• Download the app from your mobile device by clicking on the link corresponding to your operating system:
  • iOS version for iPhone, iPad, etc.
  • Android version

Install and open the application.

Then there are two possibilities for you to link your Infomaniak accounts to kAuth:

1. Connect from this mobile (recommended):
   1. Open kAuth from your mobile device.
   2. Click on Connect from this mobile.
   3. Enter the Infomaniak account identifiers to link and authenticate your connection if necessary (Need help?).
   4. Click on the button Allow.
2. Connecting from a computer (If you opt for this method, you will need a computer connected to the Internet):
   1. Open kAuth From your motive.
   2. Click on Connecting from a computer.
   3. On your computer, open the page manager.infomaniak.com/2fa
      1. if double authentication is not yet enabled: click on Enable and choose Application kAuth.
      2. if double authentication is already enabled: click on Add Option then choose Application kAuth.
   4. On your mobile, click on Continue.
   5. If necessary, allow kAuth to access your camera (only required to scan the QR identification code).
   6. On your computer, click on Next to display the QR code to scan.
   7. Scan the QR code displayed on the computer.

Save emergency codes

If you just enable double authentication, the application will automatically display your 10 personal emergency codes.

Operation of the app

When you try to log in to your account and after successfully entering your usual password, you receive a push notification on your mobile device that asks you to authorize the connection ("OUI / NON"), by means of a notification:

or directly in the application:

If the connection is allowed, the initial page is automatically redirected to the Infomaniak account. You do not need to manually enter a single-use code such as a traditional OTP application or SMS code.

And without an Internet connection?

Notifications push do not work without internet connection but kAuth also works without internet connection and always allows to display a single-use code in the same way as a traditional OTP application:

1. Open kAuth from your mobile device.
2. Click on the relevant Infomaniak account.
3. Copy the single-use code (each code is valid) 30 seconds) on the login page:
   

This way you can always access your account on the go or on holiday.

Add additional accounts

kAuth can manage several Infomaniak accounts:

1. Open kAuth from your mobile device.
2. Click the blue button ‍:
   
3. Repeat the steps described above to link the account.

Remove an account from kAuth

For delete your Infomaniak identity in kAuth, you must disable the safety method kAuth from the 2FA part of the Manager.

This guide explains how pay all your Infomaniak services at once, even in advance and even for several years (if available for the type of product to be paid).

Grouping products on a single invoice

In order to consolidate and pay for all future product renewals at once:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak (Need help?).
2. Click on the date filter (2 next months) if necessary for View All:
   
   
    
3. Select the products to group.
4. Click on the button Pay for my selection:
   
5. Choose a method of payment and complete the procedure (choose IBAN to obtain an invoice Pro Forma before payment).

Renewing products for several months/years

Some products (domain names with extension .ch e.g.) may also be paid/renewed for months or years, in advance:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak (Need help?).
2. Click on the date filter (2 next months) if necessary for View All.
3. Select the products to group.
4. Choose the desired period (when available - depending on product type) using the drop-down menu to the right of the item concerned:
    
   
    
5. Click on the button Pay for my selection and complete the procedure.

Generate or print an invoice PDF

Be aware of this other guide if you are looking for invoice information.

This guide concerns the mobile app kCheck (application for iOS / Android smartphones or tablets), created to simplify identity verification procedures and enhance the security of your Infomaniak account.

Introduction

• For security reasons, to ensure the identity of the person making a specific request to Infomaniak, an identity verification procedure may be triggered in the following cases (non-exhaustive list):
  • forgotten user password
  • forgotten login email address
  • disabling two-factor authentication (2FA)
  • unlocking an Infomaniak account
  • during the first revenue payout for the Ticketing product
  • when ordering a product (suspicion of spam or fraud, brand name, etc.)
• This app allows you to securely transfer the required items.
• Infomaniak respects your privacy: the information transmitted via the kCheck app will be kept until your request is fully processed; in all cases, the data will be automatically deleted after 72 hours if the request is not processed.

Start the Identity Verification

Prerequisites

• A QR code or link provided by Infomaniak.
• The kCheck mobile app installed on your device iOS (iPhone, etc.) or Android.
• An Internet connection on the mobile device.

You can then verify your identity with kCheck:

1. Launch the kCheck app on your mobile device.
2. Tap Start.
3. Tap Scan a QR code.
4. Point your camera at the provided QR code.
5. Enter your mobile phone number.
6. Enter the confirmation code received.
7. Allow geolocation (mandatory to continue the procedure).
8. Select the type of identification document in your possession (ID card or passport).
9. Follow the steps to photograph your ID.
10. Take a selfie with your ID in hand, held in front of you.

Your documents will then be securely transmitted to Infomaniak support. These requests are processed with priority, with an average response time of 2 hours during business hours.

If Your Order is Blocked...

For security reasons, some orders may be automatically blocked.

When placing your order, an email is sent to the login email address of your Infomaniak Manager account. This email contains the procedure to unblock your order. If you cannot find it, you can resend it from your Manager by clicking Resend the procedure in the red banner notifying you of the block.

Prerequisites

• Open the email containing the unblocking procedure.
• The kCheck mobile app installed on your device iOS (iPhone, etc.) or Android.
• An Internet connection on the mobile device.

You can then start the unblocking procedure with kCheck:

1. Launch the kCheck app on your mobile device.
2. Tap Start.
3. Tap Scan a QR code.
4. Scan the QR code in the email.
5. Follow the unblocking procedure to completion.

Special Cases

• If there is no response from you within 10 days, the order will be automatically canceled, and the payment will be fully refunded to the original payment method.
• If you do not have a mobile device to follow this procedure, contact Infomaniak support.

This guide presents the possibilities offered by the Infomaniak API. 

Preamble

• The Infomaniak API allows you to take advantage of the full potential of the Infomaniak ecosystem in your applications and using the language of your choice.
• The Infomaniak API is a REST API; the protocol used is HTTP, requests and answers are encoded in JSON format; authentication is performed via the OAuth 2 protocol.
• Access and use of the Infomaniak API are completely free.

Infomaniak API User Protocol

Using the API you will be able to automate a wide range of actions and tasks on Infomaniak products and services, without having to use the product interfaces. Some examples of use:

• Store data.
• Send advertising campaigns.
• Diffuse video or radio stream.
• Order or manage products.
• ...and much more!

E.g. for a Mail Service Management of mailboxes, aliases management, automatic response management, records management, etc.

Create your first requests with the Infomaniak API

Be aware of the documentationin English only on the possibilities offered by the API.

Request format

The Infomaniak API is a REST API. The protocol used is the HTTP, requests and answers are encoded in JSON. Authentication is done via the OAuth 2 protocol.

To start a query it is necessary to use the following syntax: /{version}/{command_path} It is possible not to indicate the version, but in this case it will be the last version that will be applied.

Be aware of all available requests with the Infomaniak API.

API Response Codes

When using the Infomaniak API, you may encounter different response codes of the API. These codes tell you exactly the status of your request.

Be aware of the complete list.

Limitations & Restrictions

There is a limit of 60 queries per minute with the Infomaniak API. This limit cannot be increased.

The use of the API is restricted to products which are listed in the Official documentation Regular additions of products and services are made in the latter.

If the product or service you are interested in is in the documentation, you can use the following requests: GET; POST; PATCH; PUT; DELETE.

Read more

• Generate and manage API tokens
• Infomaniak API : Documentation
• API Newsletter
• Make your first request using Curl
• Make your first request using PostMan

Complete list of tutorials