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Understanding data security, GDPR and LPD
This guide concerns the regulations on data protection in Switzerland and Europe and the measures taken by Infomaniak to secure your customer data and data within the Web hosting and Mail Services.
LPD & RGDP
In Switzerland, the LPD (Federal Data Protection Act) and nLPD (for the "new law" in force since September 2023) defends the confidentiality of residents by supervising the collection and processing of personal data by organisations.
On the other hand, the GDPR (General Data Protection Regulation) of the EU in force since May 2018 affects global companies processing data of European residents, including in Switzerland. While the LPD applies to Swiss resident data, the GDPR applies to EU residents. Swiss companies managing European data must comply with the requirements of the GDPR, including the appointment of a Data Protection Officer and the conduct of Impact Analysis in case of risk processing.
Your role as a Infomaniak Client
About the hosted data that belongs to you and if it relates to the personal data of your visitors, contacts and customers, it is up to you to ensure the compatibility.
When processing this personal data, it is important to inform users about the way and purpose of the processing. This is usually done through a privacy statement/charter.
A GDPR certificate (in PDF format) can be generated and downloaded from the Manager ( accessible to users of the organization who are owners or administrators):
- Click here in order to gain access to the management of DPA on the Manager Infomaniak (Need help?).
- Click on the button Generate to download the personalized PDF document:
Here are some tips on this:
- Inform about all data processing, not just those related to the website.
- Ensure ease of access to the privacy statement on the website, e.g. in the footer (footer) of each page.
- In general, it is not necessary to obtain user approval for privacy statements (e.g. forms); it is sufficient to indicate where to find the declaration (example). Site Creator).
- Keep in mind that the new, more in-depth information rules may require adjustments in existing privacy statements.
It is crucial to differentiate between the security of the infrastructures where your data is hosted and the management and implementation of your data. As a hosting provider, Infomaniak acts as a subcontractor for your GDPR obligations. In this context, its privacy and cookie usage policies, as well as its terms and conditions, offer you the necessary guarantees as to its compliance as a subcontractor.
The role of Infomaniak
Like companies that work with user data, Infomaniak must respect the LPD and because of the fact that among these users there are European citizens, the GDPR also:
- the Data privacy policy details the data that Infomaniak stores to provide and perform its services
- the policy related to the protection of your personal data describes Infomaniak's commitments as a subcontractor that hosts all of your data, including personal data
These commitments are transcribed in the following terms and conditions:
- keep your data within data centers exclusively located in Switzerland and never transfer your information outside these infrastructures
- apply rigorous security standards and constantly improve processes to ensure a high level of security across all services
- inform you promptly in case of violation of your data
- ensure transparency to you when Infomaniak uses subcontractors that can process your data
- strengthen and expand physical security measures to prevent unauthorized access to infrastructure where your data is stored
- set up physical and/or logical insulation systems (depending on the services) to separate the accommodation from the different customers; in addition, Infomaniak carries out annual intrusion tests to ensure the leakproofness of the data between customers
- demonstrate great responsiveness in the safe maintenance of systems under its responsibility
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