Knowledge base

Thank you for entrusting the hosting of your WordPress site to Infomaniak.

Preamble

As a reminder, the WordPress site creation tool can be:

1. hosted by the WordPress.com infrastructure (paid) and in this case, Infomaniak is not involved in hosting
2. freely and manually installed by the user using the archive provided by WordPress.org, in which case Infomaniak is the web host but does not manage any updates and does not list the application in the WordPress & Apps section of the Infomaniak Manager; this is the case if you migrate an external WordPress to Infomaniak
3. automatically installed by the tool available on the Manager, and in this case, WordPress is largely maintained (in terms of security) by Infomaniak

This third and final point is developed in this guide.

Install WordPress & Apps

Infomaniak makes installing the WordPress application (and other applications as well) easy:

• install WordPress through the Infomaniak installer
• access the WordPress management interface

Using WordPress

Although WordPress is one of the simplest CMSs to use, it is necessary to familiarize yourself with it. To assist you in this process, here are external resources in several different languages to get started with WordPress:

• Essential basics to know to get started with WordPress
• French-speaking WordPress community support forum
• FAQ about backups/restorations
• Using an ElegantThemes theme or extension
• Free WordPress training provided by the site progresser-en-informatique.com. If you want to get to the essentials, focus on the following modules:
  • understanding the administration interface
  • how to configure WordPress properly
  • adding content to your website
    

This guide explains how to install a new Web application (Joomla, Drupal, Typo3, PrestaShop, etc.) using WordPress & Apps Infomaniak included in paid Web Hosting offers.

Prerequisites

• Own an Infomaniak Web Hosting (order if necessary)
• Add a blank website to Infomaniak hosting

Specific Guides

Click on the corresponding link:

• WordPress
• ownCloud

Guides for any other Web applications

To access Web Hosting and install a Web application:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Select Web Hosting (Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on My sites in the left sidebar menu
6. Click on WordPress & Apps in the left sidebar menu
7. Click on Install an application (or New application)
   
8. Select the desired application (if necessary, filter and search at the top of the page)
9. Click on Install
   
10. Choose the site (from those installed on the hosting) on which to install the application
11. Configure the application with the wizard and wait for the installation to complete
    
    
    
    

Uninstall a Web application

To access Web Hosting and uninstall the previously installed application:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Select Web Hosting (Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on My sites in the left sidebar menu
6. Click on WordPress & Apps in the left sidebar menu
7. Click on the trash can icon to uninstall the application
   
   
8. Click on the red button to confirm the uninstallation of the application
   

Learn More

• Change the associated domain name for the Web application
• Configure WordPress & Apps backups
  
• Restore a Web application
• Install advanced applications (requires a Cloud Server)
• Install PHP extensions (requires a Cloud Server)

This guide explains how to install ownCloud with the WordPress & Apps system included in Infomaniak's paid Web Hosting offers. Unlike other hosts, Infomaniak allows the use of ownCloud on its hosting services:

• Personal use of ownCloud is allowed on shared Web Hosting
• For intensive and professional use of ownCloud, it is recommended to opt for a Cloud Server

ownCloud is one of the applications (not developed by Infomaniak) and allows the implementation of a file storage & sharing system within a "cloud" that you fully control (user management, permissions, quotas, associated mobile applications, etc.). In the same place, you will also find Nextcloud, which is an enhanced version of Owncloud.

Install ownCloud

To access Web Hosting and install ownCloud:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Choose Website (in the Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on WordPress & Apps in the left side menu
6. Click on Install an application (or New application)
   
7. Choose ownCloud and click Install
   

Learn More

• Install a free SSL certificate
• Install another Web application

This guide explains how to install a new WordPress site with WordPress & Apps Infomaniak included in the paid Web Hosting offers.

Install WordPress Infomaniak…

… while creating a new site on the hosting

To access Web Hosting and add a new site by installing WordPress at the same time:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on the button to add a site:
   
4. Choose to install WordPress.
5. Click on the Next button:
   
6. Click on the button to use an existing domain name in your Organization (or on the other button if you need to order a new domain first).
7. Select the domain name from your already acquired domains (the advanced options allow you to choose a custom location on the hosting server, and an earlier version of PHP).
8. Click on the Next button:
   
9. Wait a few minutes while the site is being created on the hosting.
10. Enter the requested information, which will help you log into the WordPress dashboard (this information can be changed at any time after installation).
11. Click on the Next button:
    
12. Enter the information related to your site (this information can be changed at any time after installation).
13. Click on the Next button:
    
14. Choose between the Divi theme and the official theme of the latest WordPress version (this information can be changed at any time after installation).
15. Click on Next.
16. Choose whether or not to install two Premium extensions offered with your subscription: Monarch and Bloom.
17. Click on Next.
18. Confirm the installation from the summary page.
19. You can then log into the WordPress dashboard or return to Infomaniak site management.

… on an existing and empty site

To access the existing blank site on the hosting and install WordPress:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product:
   
3. Click on the button to add an application:
   
4. Choose to install WordPress:
   
5. At the bottom, click on the Next button.
6. Enter the requested information, which will help you log into the WordPress dashboard (this information can be changed at any time after installation).
7. Click on the Next button:
   
8. Enter the information related to your site (this information can be changed at any time after installation).
9. Click on the Next button:
   
10. Choose between the Divi theme and the official theme of the latest WordPress version (this information can be changed at any time after installation).
11. Click on Next.
12. Choose whether or not to install two Premium extensions offered with your subscription: Monarch and Bloom.
13. Click on Next.
14. Confirm the installation from the summary page.
15. You can then log into the WordPress dashboard or return to Infomaniak site management.

Uninstall WordPress Infomaniak…

… while removing the website from the hosting (and keeping or not keeping the WordPress data)

To access Web Hosting and remove the website:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on the action menu ⋮ located to the right of the concerned item.
4. Click on Unlink the site:
   
5. Choose whether you want to delete everything or keep the WordPress data on the hosting server.
6. Confirm the deletion:
   
    

… while keeping the site on the hosting

To access Web Hosting and uninstall WordPress:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on the action menu ⋮ located to the right of the concerned application.
4. Click on Delete the application:
   
5. Confirm the deletion.
6. Click on Uninstall to remove WordPress:
   

Learn more

• See all WordPress FAQs
• Install a free SSL certificate
• Install another Web application

This guide explains how to install a WordPress site with  WordPress & Apps without overwriting your current website. The method can be used at the start of a staging process for example.

Install WordPress on a second location

It is recommended to install WordPress on a new site from the same hosting:

1. first create the new site by giving it a domain name of the form new.domain.xyz for example
2. install WordPress via WordPress & Apps

At this point, the main site (domain.xyz) remains untouched and you can safely work on the new site new.domain.xyz. Both work in parallel.

Replace the old site with the new one

Once ready, if necessary, you can delete the first site in order to reuse its domain name on the new one:

1. delete  the old site to make the domain available and be able to reuse it
2. add domain.xyz as an alias of new.domain.xyz
3. reverse alias with main domain
4. remove new.domain.xyz which has become an alias
5. as a precaution check the main URL of the WordPress site via the dashboard of the WordPress & Apps tool (learn more)

This guide explains how to:

• copy and migrate a WordPress site from a competitor's host to Infomaniak
• modify the domain name of a WordPress site
• back up an entire WordPress site

Preamble

• Depending on the context, instead of transferring WordPress, you can also simply:
  • change the site address (the associated domain name) very easily if you use WordPress Infomaniak (WordPress installed via WordPress & Apps in the Infomaniak Manager)
  • Duplicate a WordPress site in order to work simultaneously in a development environment, follow the Infomaniak blog article and the FAQ on this subject

Transfer a WordPress Site

with the All-in-One WP Migration extension

• read this guide (requires installing a new blank WordPress (e.g., via the Infomaniak automatic installer) to import the old site onto)

with the Duplicator extension

• read this guide (requires connecting to the hosting via FTP to send a .zip archive and a PHP file to reinstall the old site)

This guide explains how to modify the automatic backup configuration of applications such as WordPress & Apps by Infomaniak (Joomla, Drupal, Typo3, PrestaShop, ownCloud, etc.) included in paid Web Hosting offers.

Configure Backups

To manage App backups:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
3. Choose Hosting (universe Web & Domain)
4. Click on the relevant object's name in the displayed table
5. Click on My Sites in the left sidebar menu
6. Click on WordPress & Apps in the left sidebar menu
7. Click on the Configure button of the respective Web application
   
8. Choose the desired backup mode (if enabled, backups are performed daily; seven recent backups are retained along with those from 15 and 30 days ago)
9. Save the changes
   

To view existing backups, click on the Backups tab:

Learn More

• Install a Web Application
• Restore a Web Application

This guide offers two methods to access the administration interface of a WordPress site installed via Infomaniak's WordPress & Apps tools, in order to update content, for example.

Prerequisites

• know your access credentials
  • to WordPress
  • to Infomaniak's Manager

Accessing the WordPress dashboard

1. via the Manager

To access WordPress via the Manager:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. select WordPress Site (under Web & Domain universe)
4. click on the name of the relevant object in the displayed table
5. click on the action menu ⋮ to the right of WordPress (in the Applications installed on this site section)
6. click on Access the dashboard
   
7. enter the username and password chosen during the WordPress installation

2. via the URL /wp-admin

By default, simply add the terms /wp-admin at the end of your domain name URL in the address bar of your web browser to directly access the WordPress dashboard login page.

What to do if the shortcut ./wp-admin doesn't work?

• if the ./wp-admin shortcut doesn't work, you may be using a security extension that modifies the URL of certain pages to limit hacking attempts on your site (example of a plugin)
• if you need to access the WordPress dashboard and your domain name is not functional at the moment, it is possible to switch the main domain name to the preview address

This guide is about Redis, a PHP module for Infomaniak Web Hosting.

What is Redis?

Redis is used with PHP to boost performance by serving as a cache for temporary data and managing user sessions, thus enhancing the efficiency of web applications. It also enables the implementation of queue systems and temporary storage of data for asynchronous tasks or statistics.

Installing Redis

Install Redis using Fast Installer.

After installation, Redis can be accessed via IP/port localhost:6379 or 127.0.0.1:6379.

The Redis password must be between 15 and 99 characters (inclusive).

This guide explains how to disable the plugins installed on your WordPress.

Why disable all WordPress plugins?

If you encounter a problem with your website, disabling the WordPress plugins quickly allows you to identify if one of them is the cause of the problem and thus to draw the necessary conclusions in order to repair your website.

How to disable plugins quickly?

To disable all WordPress plugins:

1. Log in via FTP (read this FAQ if necessary)
2. Go to the website location (folder corresponding to your WordPress website)
3. Rename /wp-content/plugins as /wp-content/_plugins, for example

Variant to disable a specific plugin:

• Rename /wp-content/plugins/nomDuPlugin as /wp-content/plugins/_nomDuPlugin, for example