Knowledge base

If your domain is important to your business then Renewal Warranty is the assurance never to lose him. As a leading registrar, Infomaniak is confronted daily with customers who have not been able to renew their domain in time. Their websites and email addresses are no longer accessible, and this often represents a significant harm to their business.

It is easy and expensive to lose a domain

A domain name is registered for a specified period after which it must be renewed in order to retain ownership of the domain name. When a domain is not renewed, it enters a period of redemption and then falls into the public domain awaiting a new buyer.

The redemption phase is a period of grace during which it is still possible to manifest itself in order to retain the property of its domain. Nevertheless, this ultimate measure is burdensome and incurs costs. In the best case, it results in the interruption of your website and email addresses for many hours, the time to remove your redemption domain name in emergency.

In the worst case, if no desire to reactivate the domain name is manifested, it is lost.

Renewal Warranty, the assurance of never losing a domain again

With this guarantee, Infomaniak undertakes to renew your domain in case of need (payment means block, renewal emails not received, extended absence, etc.) and will contact you personally by email, SMS, phone and mail so that you are assured of keeping it.

Renewal Warranty is a unique solution to protect you from the involuntary expiration of your domains. Of course, you remain the sole owner of your domains and you are free to stop Renewal Warranty or terminate your domains when you decide.

Enable Renewal Warranty on an existing domain

Be aware of this other guide to activate the option in just a few clicks.

This guide details the payment system of your Infomaniak services per prepaid account.

Preamble

• The prepaid account consists of a reserve of money on your Infomaniak Manager that you can feed at your convenience.
• Once supplied, it allows you to settle your financial transactions.
• Check out the limits and means of payment the prepaid account.

Reload your prepaid account

To supply your prepaid account:

1. Click here to access the management of your prepaid account on the Manager Infomaniak.
2. Click the blue button Credit the account:
   
3. Indicate the amount to be credited.
4. Follow the instructions displayed to credit the account from your means of payment.

Prepayment to renew a product

To pay an invoice with your prepaid account:

1. Click here in order to gain access to the management of Payments on the Manager Infomaniak.
2. Click on the date filter (2 next months) if necessary for View All.
3. Select the product(s) to be renewed.
4. Click on the button to pay for the selection:
   
5. Advance to the payment page on which you can choose the prepaid account as a total or partial payment method:
   
6. Finish the procedure.

Automatically renew products

Activate it automatic renewal in 1 click for the products of your choice. This feature gives you the assurance not to lose a domain name or inadvertently block access to your services. Change your payment preferences at any time.

Recover balance

You can transfer the money deposited into your prepaid account to a bank account or Paypal.

1. Click here to access the management of your prepaid account on the Manager Infomaniak.
2. Click on Recover balancenext to the amount shown:
   
3. Enter the requested information.

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo address, etc. to your e-mail address managed by Infomaniak.

Preamble

• By setting up an automatic redirection of all incoming emails on your previous email system, you can immediately use your new Infomaniak email address with the assurance of not missing any messages.
• By responding to your e-mails from your new Infomaniak address, your contacts will automatically use it to write to you afterwards.
• ⚠For additional help contact the provider on whom you are looking to activate the message deviation; otherwise contact a partner or launch a call for tenders free of charge — discover also the role of the host.
• You can also import content from another mail provider directly on your Infomaniak address.

Specific guides

• Bluewin (see also below):
  1. Click here to connect to Bluewin.
  2. Click on Parameters then Automatic transfer.
  3. Click on Configure automatic transfer.
  4. Follow the procedure to set up automatic redirection.
• Bluewin (alternative method):
  1. Click here to connect to MySwisscom.
  2. Click on the "More" menu and then click on the "Parameters" menu:
     
  3. Then click on Manage Transfers:
     
• Gmail
• GMX:
  
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (attention, requires a fee-paying plan)
• Sunrise:
  1. Click here to connect to Sunrise Mail.
  2. Click Inbox.
  3. Click Settings => Manage inbox.
  4. Enter the corresponding e-mail address under "Transfer".
• Yahoo (attention, requires Yahoo Mail Pro)

This guide explains how renew or restore one domain name registered with Infomaniak.

Preamble

1. You are automatically informed by e-mail (to the address you mentioned) when one of your domain names comes to an end soon.
2. If this domain name is not renewed before its due date, it enters into a redemption period during which it is still possible to recover/restore.
   • The Catering costs and the duration of the redemption period are variables depending on the extension concerned.
3. Once the redemption period has passed, the domain name is free and can be reserved again by anyone.
   • If your domain is important to your activities, Renewal Warranty offers you the assurance that you will never lose it: Infomaniak will do everything in its power to ensure that you keep it even if you don't give news in due time.

Renew a domain name before expiration

The renewal of one or more domain names takes place exactly the same way as any renewal of Infomaniak services. Be aware of this other guide if you are looking for information on how to renew the product concerned.

Restore a domain name after expiration

To restore a domain during its redemption period:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. An expired domain is reported as follows:
   
3. Click directly on the nameallocated to the product concerned:
   
4. Click on the button Restore:
   
5. Follow the restoration steps to the end.

Solve a problem

What if the domain doesn't appear visible in your account?

• Check that you are logged in with the right user account.
• Check out the part AREA of the Manager and not under a product heading invoiced or to be renewed.
• Buy the domain name if it has not been booked since.