Knowledge base

Thank you for choosing to customize your account with Custom Brand!

Available with any Infomaniak offer or included with kSuite Enterprise, discover this customization tool to make your web addresses unique, add a logo or an image slideshow to your Infomaniak Organization login page.

Prerequisites

• you must have a domain name (get a domain name) with an extension supported by Infomaniak (list of available extensions) - note that it also works with a subdomain
• host your domain with Infomaniak (transfer to Infomaniak) or manage its DNS zone with Infomaniak (DNS zone management)

Custom Brand Customization Guides

• Customize URLs and interface / deactivate Custom Brand
• Troubleshooting:
  • verify associated domain
  • block associated domain

Customize Your Web Addresses with Your Domain

Customize Your Organization's Interface

The following interface options can be modified from your space:

• add your logo to your organization's interface
• add a 3-image panorama to the login page
• change the text and button color on the login page
• customize kDrive pages

This guide details the different elements that can be customized in kChat to best suit your usage preferences.

Change the Language of the kChat Interface

kChat is displayed in the language chosen for the Manager, and just like your avatar/profile picture, these settings are managed within the Infomaniak profile.

Customize the General Display of kChat

To access kChat settings:

1. Log in to kChat (kchat.infomaniak.com) from a web browser like Brave or Edge
2. Click on the gear icon in the top right corner of the interface
   

You can choose:

• display density and optional color display in compact density
• displaying previews in your conversations or not
• the width of a channel
• the starting position when you return to an unread channel
• the number of personal messages to display

The Notifications tab allows you to customize kChat notifications:

To switch between light or dark themes:

1. Log in to kChat (kchat.infomaniak.com) from a web browser like Brave or Edge
2. Click on the gear icon in the top right corner of the interface
3. Click on General in the left sidebar menu
   

Customize a Discussion, Channel, etc.

Next to each item on the left sidebar is an action menu that allows you to set the sorting order (alphabetical, by recent activity, manual).

Set a Status

To enhance your profile and its display in discussions, you can set a status as text and/or emoji, with an optional expiration date:

1. Click on your avatar or initials in the top right corner of the interface
2. Click on Set a custom status
3. Enter a custom status or choose one from the suggestions
4. Enter an expiration date if necessary
5. Click on the smiley icon if you want to choose an emoji to accompany your name
6. Confirm with the Set status button

Using Keyboard Shortcuts

To navigate more quickly in kChat, there are keyboard shortcuts:

1. Log in to kChat (kchat.infomaniak.com) from a web browser like Brave or Edge
2. Click on the gear icon in the top right corner of the interface
3. In the Shortcuts tab, you'll find a list of available keyboard shortcuts
   

Resolve a Display Zoom Issue

To zoom in or out if the display has become illegible, use the following keyboard shortcuts:

• As in a browser, CTRL/CMD and - to zoom out
• CTRL/CMD and + to zoom in
• CTRL/CMD and 0 to reset to default size

kChat with Your Domain and Branding

This guide explains how to customize the display of the organization you are in on the Infomaniak Manager.

You can notably add a logo to the organization's name and completely replace the display of the name with a small banner.

Prerequisites

• Be a legal representative or administrator in the organization concerned
• Be in the correct organization (or switch to another one if necessary)

Accessing the customization page

To customize the Manager interface:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Settings in the left sidebar menu
   
3. Click on Customization
   

The left button Customize allows you to edit the visible part at the top left of the Manager:

• Choose a square logo alone (in this case, no rectangular logo)
• Choose to put initials in the square (in this case, it is possible to have an additional rectangular logo or no rectangular logo)

The right button Customize allows you to add a rectangular logo (only) to applications like kDrive and Mail:

• Attention: the rectangular logo will also be taken into account on the Manager side (it is not possible to have a different rectangular logo between these different services)
• If no rectangular logo is configured on the Manager then it is simply not displayed

Thank you for choosing Infomaniak to secure your sites with an EV or DV Sectigo SSL certificate (formerly Comodo).

An SSL certificate secures all exchanges between your server and your visitors, displays a padlock, and adds https to your site. 

If you have a company registered in the registry or the Chamber of Commerce, you have the option to display your brand or organization name in the browser's address bar with an EV SSL certificate.
 

Which SSL certificate to choose?
 

• What are the conditions for getting an EV SSL certificate?
• What are the differences between an EV and DV certificate?
• Can I order an SSL certificate from Infomaniak if my site is hosted elsewhere?
• What does the Sectigo SSL certificate warranty cover exactly?

What would you like to do?

• Fix errors after activating an SSL certificate
   
• Install a free Let's Encrypt SSL certificate on a site
   
• Uninstall a Let's Encrypt certificate
• Update a Let's Encrypt certificate (e.g., after adding/removing aliases)
• Generate a CSR certificate for all subdomains of a domain (wildcard)

I couldn't find the answer to my question

We're here for you 7/7. Feel free to contact us by email, chat, or phone.
 

This guide details how to get started with Swiss Backup, the independent Swiss cloud backup solution.

2 Swiss Backup Variants

Infomaniak offers two backup modes depending on what you want to backup:

1. CLOUD Backups

Allows backup and synchronization of files via:

• Swift (recommended)
• FTP / SFTP
• S3
• Synology NAS system

with the application of your choice

Cloud Backup Getting Started Guide

2. ACRONIS Backups

ideal solution for backing up:

• Windows / macOS workstations
• iOS / Android mobile devices (iPhone / Samsung, etc.)
• Windows / Linux servers
• Websites
• VMware, Hyper-V, Virtuozzo virtual machines...
• Microsoft 365 / Google Workspace spaces...

using Acronis Cyber Protect Cloud software for automatic and customized backups

Acronis Backup Getting Started Guide

Click here to share feedback or suggestions about an Infomaniak product.

This guide helps you find solutions if you send an email from an email address hosted by Infomaniak and the message unintentionally ends up in your recipient's Spam folder.

Use Email Wisely

When basic rules are followed, there is little risk of your message ending up in the recipient's spam folder. To do this:

1. Use a Valid Email Address

Ensure that your email address and its domain are correct and valid; check the security settings of your domain name. If you correct a setting, wait 24 hours before trying to resend your email.

2. Avoid Suspicious Content

Whether in the subject of the message or in the body of the email, avoid using words or phrases often associated with spam, generic messages, overly complicated layouts, and unsafe or poorly formatted internet links. Personalizing an email using the recipient's name strengthens the legitimacy of your messages.

Sending suspicious attachments or large attachments can lead to the Spam folder; use SwissTransfer for example.

3. Test Sending from Mail Infomaniak

If you send your messages from email software, try sending them from mail.infomaniak.com to more precisely identify the origin of the problem leading to spam.

4. Reputation of Custom Domain

If you send emails from an address @domain.xyz and that domain has for any reason recently obtained a " bad reputation", your messaging will be impacted and may be considered as Spam by various providers. It is necessary to address the reasons that led to the depreciation of your domain name.

5. Obtain Consent

Make sure you know the person you are writing to, or at least write to a user likely to expect your message so they don't mark it as Spam. For group and/or regular mailings, voluntary subscriptions reduce the risk of being classified as spam; also consider Infomaniak's Newsletter solution.

6. Optimize Sending Frequency

An excessive volume of sending to several recipients from the same provider can be considered spam. Respect a reasonable frequency when sending your emails.

7. Get Added to Infomaniak's Whitelist

If you regularly send emails to a recipient also hosted by Infomaniak, and your messages are suddenly considered spam, your recipient can add your email address to the whitelist to allow your mail to reach their normal inbox. But it is important to pay attention to the reasons that led your messages to spam because not everyone will be able to whitelist your address.

This guide explains how to add background images and modify the text color of the sharing links and drop boxes in kDrive to align it with your company's visual identity.

Prerequisites

• Own a paid kDrive subscription
• Be logged in with a user account having sufficient permissions

Customize Sharing Links and Drop Boxes

To access kDrive customization:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Choose kDrive (universe Collaborative Tools)
4. Click on the name of the relevant item in the displayed table
5. Click on Shares in the left sidebar menu
   1. Click on Public Sharing Links
      
      
   2. Or click on Drop Boxes
      
      
   3. Click on Customize
6. Modify the text color and add an image or background color
7. Click on Save
   
   

This guide explains how to change the color of events related to your Infomaniak calendars/agendas in Calendar. You can also globally customize the period displayed in them.

Set Default Settings

To do this:

1. Log in to Calendar (calendar.infomaniak.com) using a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface
3. Click on Customization
   

Set the Color of a Calendar/Agenda

To do this:

1. Log in to Calendar (calendar.infomaniak.com) using a web browser like Brave or Edge
2. Click on the action menu ⋮ to the right of the relevant calendar
3. Click on Edit
   
4. The color choice will apply to these locations:
   

Set the Color of an Event

To do this:

1. Log in to Calendar (calendar.infomaniak.com) using a web browser like Brave or Edge
2. Create an event and choose the color:
   
3. The individual color choice will apply to these locations:
   

If the event is already created:

1. Click on the event and then on the pencil icon to edit the details, including its color:
   

Customize the Displayed Period

To do this:

1. Log in to Calendar (calendar.infomaniak.com) using a web browser like Brave or Edge
2. Choose to display the agenda by: day, week, month, year, or in planning view
   

This guide explains how to configure and customize the display of your mailbox on Mail (mail.infomaniak.com).
 

Preface

• The general settings affect all the email addresses currently attached to your account on Mail
• They are specific to your user only and do not affect other users (of the same Organization, for example)
• The same email address accessed on Mail of another user will have its own settings independently of yours

Accessing the Settings

Just:

1. log in to Mail Infomaniak (mail.infomaniak.com) using a web browser like Brave or Firefox
2. click on the ‍ icon in the top right corner of the interface
3. navigate through the different menus on the left and, depending on the type of customization you want, first select the email address to configure:

Some Example Settings

Manage Light/Dark Theme

The automatic mode is based on your operating system settings (macOS / Windows...) and is global across Calendar, Contacts, kSuite interfaces, etc.

1. click on Appearance in the left sidebar menu
2. configure the interface (light/dark theme, for example)
   

Customize Display Type

To modify the display density of your mailbox:

1. click on Customization in the left sidebar menu
2. choose the desired display type
3. choose the desired display density
   

Choose Default Font

Further down this same window, you can set the default font for all your new messages:

1. click on Customization in the left sidebar menu
2. choose the desired font
   
    

Change Number of Items Displayed

You can increase or decrease the number of emails displayed:

1. click on Inbox in the left sidebar menu
2. choose the number of items to display
   

Group Your Emails by Subject/Sender

This mode allows you to group received emails based on the subject of the discussion, making the inbox display lighter and tracking messages from different participants easier.

1. click on Inbox in the left sidebar menu
2. choose a Message Display Mode
   

When the Conversations mode is not activated, you read your emails one by one:

When it is activated, you read the different messages in the same window chronologically one under the other:

In your inbox, you directly see the number of emails contained in a single discussion: 

Modify Specific Email Address Settings

To access signature settings, aliases, etc., specifically for each of your Infomaniak email addresses:

1. log in to Mail Infomaniak (mail.infomaniak.com) using a web browser like Brave or Firefox
2. click on the ‍ icon in the top right corner of the interface
3. check the email address concerned by your settings
4. click on the various elements of the secondary left sidebar menu to configure your email address:
   

Thank you for entrusting the management of your services to Infomaniak, hoping that you have enjoyed using them.

Choose below the product you want to terminate :

• Domain Name
• Web Hosting
• Mail Service
• Audio Streaming
• Video Streaming
• VOD/AOD
• Managed Cloud Server and Cloud VPS
• Synology NAS
• Newsletter Tool
• Swiss Backup
• kDrive
• Guest Manager
• Infomaniak Mail
• kSuite
• Jelastic Cloud Server (PaaS)
• SSL Certificate
• Custom Brand (Custom URLs)
• Site Creator

To close a free email account @ik.me (+ etik.com, etc.) click here.

Feel free to share your personal experience with Infomaniak. We appreciate feedback from satisfied and less satisfied customers, as it helps us improve the quality of our services and offer solutions tailored to the needs of our customers.