Knowledge base

Please choose the customization of your account with Custom Brand !

Optional with any Infomaniak offer or included withkContinued enterprise, discover this customization tool to make your web addresses unique, to add an image logo or slideshow to your login page to your Infomaniak Organization.

Prerequisites

• To have a domain name of which extension is supported by Infomaniak - to note that it also works with a subdomain.
• Hosting your domain name at Infomaniak (transfer it to Infomaniak if necessary) or manage the DNS area of this one at Infomaniak.

Custom Brand Custom Guides

• Customize URLs and interface / disable Custom Brand
• Solve a problem:
  • verification of the associated domain
  • blockage of the associated domain

Customize your web addresses with your domain

Customize the interface of your Organization

The following interface options can be modified from your space:

• Adding your logo to the interface of your Organization.
• Added a panorama of 3 images on the login page.
• Change the color of the text and the button of the login page.
• Customization of kDrive pages.

This guide details the different elements that can be configured and customized on kChat to best adapt to your user preferences.

Change the language of the kChat interface

kChat appears in the language chosen for the Manager and just like your avatar/profile photo, these parameters are managed within the Infomaniak profile.

Set kChat on the Manager

To access kChat preferences and in particular define which channel (one or more possible channels) will automatically be added new users (excluding external users) in addition to belonging to the General channel:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click on Parameters in the left side menu:
   

Customize the general display of kChat

To access the kChat application settings:

1. Click here in order to gain access to web app kChat (online service) kchat.infomaniak.com) or open kChat mobile app (app for iOS/ Android smartphone or tablet) or kChat desktop app (desktop application on macOS / Windows / Linux).
2. Click on the icon ‍ at the top right of the interface.

You can choose:

• a display density, and a possible colour display in compact density
• display or not previews in your conversations
• the size of a channel (width)
• the starting position when you return to an unread channel
• the number of personal messages to display

The tab Notifications allows you to Customize notifications of kChat.

The tab Shortcutsindicates the list of keyboard shortcuts available to work faster with kChat.

Solve a zoom concern of the display

To zoom in or out the display that would have become unreadable, use the following keyboard shortcuts:

• as on browser, CTRL/CMD and - to dezoomize
• CTRL/CMD and + to zoom in
• CTRL/CMD and 0 to reapply default size

Dark Mode / Light Mode

To alternate between a light, dark or automatic:

1. Click on Appearance in the left side menu of the settings on the Web app:
   
    

Customize a discussion, channel, etc.

Next to each element of the left sidebar is an action menu ⋮ allowing you to define the sorting order (alphabetical, by recent activity, manual):

Set Status

To enhance your profile and its display, in the kChat discussions as well as on the various pages and tools kSuite, you can set a status as text and/or emoticon, with a possible expiry date:

1. Click on your avatar or initials at the top right of the interface.
2. Click on Choose a Custom Status.
3. Enter a custom status or choose one from the suggestions.
4. Enter an expiry date if necessary.
   
5. Click on the smiley icon if you want to choose an emoji next to your name.
6. Validate with the button Define status.

Use kChat with your domain and brand

This guide explains how to customize the Organization's display on the Manager Infomaniak.

Preamble

• In particular, you can add a logo on behalf of the Organization and completely replace the name display with a small banner.
• For advanced customization of URLs and some interfaces including login pages, discover Custom Brand.

Go to the customization page

Prerequisites

• To be legally responsible or administrator in the Organization concerned.
• To be in the right Organization (or switch to another if necessary).

To customize the Manager interface:

1. Click here in order to access the customization of the Organization on the Manager Infomaniak.
   

The left button Customize allows to edit the visible part at the top left of the Manager:

• Choose a square logo alone (in this case, no rectangular logo).
• Choose to put initials in the square (in this case it is possible to have a rectangular logo plus or no rectangular logo).

The right button Customizeallows to add a rectangular logo (only) to applications such as kDrive and Mail:

• Attention the rectangular logo will be taken into account side Manager also (it is not possible to have a different rectangular logo between these different services).
• If no rectangular logo is configured on the Manager then it is simply not displayed.

This guide allows you to find solutions if you send an e-mail from an e-mail address hosted by Infomaniak and the message unwittingly arrives in the Spam folder (unwanted mail) from your recipient.

Use the mail wisely

When the basic rules are met, there is little risk that the message will land in the recipient's unwanted mail. To this end:

1. Use a valid email address

Ensure that your email address and domain are correct and valid; check the security settings of your domain name If you correct a parameter, wait 24 hours before you try again.

2. Avoid suspicious content

Whether in the subject of the message or in the body of the email, avoid using words or phrases often associated with spam, generic messages, too complicated layouts and unreliable or poorly formatted Internet links. Customizing an e-mail using the recipient's name strengthens the legitimacy of your messages.

Sending suspicious attached files or voluminous attachments can lead to spam folder; use SwissTransfer e.g.

3. Test sending from the Mail Infomaniak Web app

If you send your messages from a software/mail client, try from the Web app Mail Infomaniak (online service) mail.infomaniak.com) to identify more precisely the origin of the problem leading to spam.

4. Reputation of the custom domain

If you send emails from an address @domain.xyz and that this field has for one reason or another recently obtained a " bad reputationYour courier will be impacted and can be considered spam from different suppliers. You have to solve the reasons that led to the depreciation of your domain name.

5. Obtaining consent

Make sure to know the person to whom you write or at least write to a user likely to wait for your message so that he does not declare it as spam. For bundled and/or regular consignments, Voluntary subscriptions reduce the risk of spam classification; consider also the solution of Newsletter Infomaniak.

6. Optimize sending frequency

An excessive volume of shipment to several recipients of the same supplier may be considered spam. Respect a reasonable frequency when sending.

7. To be added as a white list Infomaniak

If you send regular e-mails to a recipient also hosted by Infomaniak, and that your messages are suddenly considered spam, your correspondent can add your email address on white list (whitelist) to allow your mail to reach its normal inbox. But it is important to pay attention to the reason that led your messages into spam because not everyone will be able to list your address white.

This guide details how to get started with Swiss Backup, the independent Swiss cloud backup solution.

2 Swiss Backup Variants

Infomaniak offers two backup modes depending on what you want to backup:

1. CLOUD Backups

Allows backup and synchronization of files via:

• Swift (recommended)
• FTP / SFTP
• S3
• Synology NAS system

with the application of your choice

Cloud Backup Getting Started Guide

2. ACRONIS Backups

ideal solution for backing up:

• Windows / macOS workstations
• iOS / Android mobile devices (iPhone / Samsung, etc.)
• Windows / Linux servers
• Websites
• VMware, Hyper-V, Virtuozzo virtual machines...
• Microsoft 365 / Google Workspace spaces...

using Acronis Cyber Protect Cloud software for automatic and customized backups

Acronis Backup Getting Started Guide

Click here to share feedback or suggestions about an Infomaniak product.

This guide explains how to add background images and change the color of the text sharing links and deposit boxes kDrive so that it is consistent with the graphic identity of your organization.

Preamble

• Any customization from the sharing link is applied to the repository box (and vice versa).
• Customization of the deposit box will only be visible when you share its access via a sharing link.

Customize Share Links & Deposit Boxes

To access kDrive customization:

1. Click here to access the web app kDrive Infomaniak (online service) kdrive.infomaniak.com).
2. Click on Shares in the left side menu:
   1. Click on Public Sharing Links
      
   2. or click on Deposit boxes
      
   3. Click on Customize.
3. Change the text color and add an image or background color.
4. Click on Save
   

This guide explains how to customize the type of language used in discussions and discussions with the conversational agent. Ai Tools Infomaniak.

Preamble

• By default, the answers and elements brought into a conversation with a bot in AI Tools will be of the type "usual", the assistant is named "Infomaniak Assistant" and its description is clear:
  
• It is quite possible to Invent and Customize to the extreme a way that will have to be followed to the letter by the bot during the exchanges.
• Once the method has been saved, you can reuse it and switch from one method to another according to your needs.

Customize the AI Tools language model

To create a new fast system and use it:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?):
   
2. Click on a language template to start setting up a conversation:
   
3. Click on Edit conversational assistant current.
4. Click on New below the choice of the conversational assistant:
   
5. Give a title to the oriented conversation you set up.
6. Write the prompt necessary to set up your bot, detailing if it will have to behave like a terminal... a specialized translator... etc. (examples of prompt action)
7. Save the changes:
   

You can now start a conversation and get different answers or elements depending on the behavior inherent in the chosen prompt system:

It is also possible to choose a model for each conversation (be aware of the this other guide if you are looking for information on models and responsibilities).

All these new parameters are available in a side panel accessible on the right of the screen from all conversations.

This guide helps you customize a website created with Site Creator Infomaniak.

Prerequisites

• Go to Site Creator:
  1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
  2. Click directly on the nameallocated to the product concerned.
  3. Click on Customize my site:
     

Change site colors

To manage themes, colors and fonts in Site Creator:

1. Click on the button Design in the left side menu.
2. Click on Site Colors.

You can choose from the available color palettes or create your own custom color set.

Below there are more specific parameters, where you can specify to which elements a color should be applied.

Manage the background (image/color) of the blocks

On the publishing page of your site:

1. Fly over a block and click on the toothed wheel to access the settings:
   
   

Load Website Template

You can modify the complete design of your website by changing the theme of it, and deciding what will or will not be overwritten on the current site when the change occurs:

1. Click on the button Design in the left side menu.
2. Click on Choice of theme:
   

This is where you can choose from the themes of available websites.

When you have found your new theme, click on Install Then you will be able to choose the parts of the new template you want to import (by default, only colors, fonts or menu style) to avoid the content of your website being overwritten.

If your website is new, you can choose more options on importation.

Change the fonts of the website

To this end:

1. Click on the button Design in the left side menu.
2. Click on Fonts:
   

You can easily change the main fonts of the website, the first font being used for headers and the second font for content.

Below there are more specific parameters, where you can specify to which elements a font should be applied.

It is not possible to import or add a custom font but you can modify the provider (the font list will be the same) for privacy issues e.g.:

1. Click on Adjustments in the left side menu.
2. Click on General parameters
3. Choose the font provider:
   

Solve an absent / invisible text problem

If you have the impression that your text block has disappeared or is invisible

then select all the content of the website (ctrl + a or cmd + a on Mac); if you see that your content is there, it probably means that the block settings are set to a dark background:

In that case, go to the block settings and make sure that the option "Dark background" is not checked This should solve this problem:

Thank you for entrusting the management of your services to Infomaniak, hoping that you enjoyed using them.

Preamble

• For most products, confirm the cancellation request by email otherwise no data will be deleted.
• Open and out-of-plan charges remain due.
• A cancellation confirmation is sent to any other Organization administrators.
• Backups will be irreversibly deleted upon cancellation, making any restoration impossible.

Which product/service to cancel?

Close your Mail / Infomaniak user account.

Collaborative Tools

• Mail Service
• kDrive
• kSuite

Web & Domains

• Domain name
• Web Hosting
  • Starter offer
• Site Creator
• Cloud Server
• SSL Certificate
• Custom Brand (Custom URLs)

Cloud Computing

• VPS Cloud / Lite
• Synology NAS
• Swiss Backup
• Jelastic Cloud Server (PaaS)

Events & Marketing

• Newsletter Tool
• Guest Manager

Streaming

• Audio streaming
• Video streaming
• VOD/AOD
  

Don't hesitate to share your personal experience with Infomaniak. Feedback from satisfied and less satisfied customers is useful and helps improve service quality and offer solutions adapted to needs!

This guide presents you the advantages of kContinued, the suite of productivity and online collaboration tools developed in Switzerland by Infomaniak.

Preamble

• kSuite simplifies the management of users in company and groups your products into a single invoice with a single deadline.
• It also includes advanced user management of all the applications you need to collaborate online.
• You choose the domain name and kSuite then establishes itself according to your needs in number of users and storage space.
• kSuite is a bundled offer that can be changed to a higher offer at any time but it is not possible to change later for a lower rate, nor to transfer kSuite to another organization.
• Products included in kSuite cannot be moved or terminated independently of each other.

Choose kSuite instead of standalone apps

The question of choosing kDrive and/or Mail separately rather than kSuite may indeed arise.

kSuite is more economical, simplifies the management of users in company and groups all your products into a single invoice with a single deadline. The offer is recommended from the moment you own or want a domain name.

It also includes advanced and unified management of users and teams, as well as kChat which cannot be ordered separately.

Other points are as follows:

• Only 1 invoice
• Address book & dynamic calendar for the Organization
• larger disk storage (per user)
• Custom Brand offered with kSuite Company

In summary, choosing this collection of web tools rather than individual applications has advantages in terms of integration, simplified management, real-time collaboration, multiplatform accessibility and flexibility. These benefits can improve your efficiency, productivity and overall user experience.

Products included in kSuite

On ksuite.infomaniak.com you access:

Create, communicate, plan, collaborate, share...

• kChat
• A Mail Service
• Calendar
• kDrive, with Docs, Grids and Points (even if you already have a kDrive)
• kDrive
• AI Tools

And also:

• Contacts
• kMeet
• Swisstransfer
• kPaste
• Chk

Management

• The Manager interface with Custom Brand included or optional depending on the offer

You are a Partner or wish to become a Partner in order to resell kSuite?