Knowledge base

This guide explains how to enable or disable the inclusion of the original message when replying to an e-mail from the Web Mail Infomaniak app (online service) mail.infomaniak.com) for web browser.

Don't quote the original message again

By default, the text of the message you are responding to will be placed below your own response text (A):

By following the guide below, nothing will be quoted from the original message and you will answer from a blank base with or without signature (B):

 

In order never again to quote the original message when replying to a correspondent:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Click on the Settings icon‍ Top right.
3. Click Send in the left side menu.
4. Disable le toggle switch to the right of the "Include original message in response" element:
   

This guide explains how enable the Infomaniak spam filter which significantly reduces the number of unsolicited messages that can arrive on your Infomaniak email address if you communicate it to third parties. The messages you really want to see quickly will no longer be drowned among dozens of other unwanted messages, as they will be placed automatically in a specially dedicated folder for this purpose.

Preamble

• Spam is a mail Non-solicity, often of an advertising or fraudulent nature, with the aim of promoting products, services or making online scams; a persistent problem since the beginning of e-mail and which has evolved with communication technologies, prompting the setting up of strategies to combat this form of digital pollution.
• The filter is automatically enabled when creating an email address within an Infomaniak Mail Service or when subscribing to an offer my kSuite / my kSuite+.
• Emails placed in the spam folder (or in the spam destination folder - read below) are automatically deleted after 30 days.‍

Enable the option from the Mail Infomaniak Web app

Prerequisites

• Having permission to manage filter: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

To access your Infomaniak email settings:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on ‍ Filters and rules:
   
5. Activate (or disable) the spam filter option, the effect is immediate (patient for the confirmation message on screen):
   
6. Simply reclick the toggle switch button to disable the filter; in this case all future messages will go to the inbox, including messages with a header indicating a high spam score.
    

Enable option from Mail Service

To access your Infomaniak email settings:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears.
4. Click on Filters and rules in the left side menu.
5. Activate the spam filter option, the effect is immediate:
   
6. Simply reclick the toggle switch button to disable the filter; in this case all future messages will go to the inbox, including messages with a header indicating a high spam score (they can be processed downstream by your software/mail client if the one supports reading this type of header).

Note that you can activating it en masse on multiple addresses At the same time.

Report spam or false positive

If spam messages pass between drops or vice versa if a valid email has been classified as spam involuntarily, you can intervene in a few clicks.

Prerequisites

• Verify that the spam filter is active.
• For more safety, activate the indication of external mail.

In order to automatically move an e-mail from your inbox into the spam folder that would have escaped the spam filter:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Select the message in the inbox and click on the icon Spam from the toolbar:
   
   
    
3. You can also open it and declare it as Spam in a second stage:
   
   
    
4. Another option: open it and click on the action menu ⋮ on the right:
   
   

As soon as you clicked on Report as spam :

• the e-mail is moved to the folder Spam (or in the manually defined folder)
• the address of the sender is added to the list of blocked users
• the filter is refined for better support over time

Report false positive

Conversely, if you act on an e-mail falsely considered spam (false positive) by clicking on the icon "This is not spam" :

• The e-mail is moved to the inbox...
• The sender's address is added to the list of authorised users…
• This also affects the filter and its criteria.

Customize the anti-spam filter

Edit Spam Location

You can choose the default location of the folder in which the messages considered spam will automatically be placed (like the IMAP special folders).

Still under Filters and rules where you activated the spam filter:

1. Click on Edit:
   
2. Click on the folder name to select another folder (create a new folder in advance if necessary):
   
3. Click on the button Validate.

Authorize or block senders

You can specify in advance which senders will always have to go to the spam folder (or vice versa): become aware of this other guide on this subject.

This guide explains how to use the appointment scheduling assistant on the calendar/agenda of the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments) to schedule a meeting between multiple users.

Introduction

• To simply create and configure a new event, please refer to this guide.

Create a New Shared Event

To launch the scheduling assistant:

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the chevron ‍ to the right of the button to create a new event.
3. Click on Scheduling Assistant:
   

The assistant appears on the right of the screen, while the left side allows you to select the event day.

The goal is to find the best time to schedule a meeting between multiple users in the organization.

To do this, each person's availability (based on their schedules and the settings defined in the calendar preferences) is displayed in columns:

1. When creating a new event for a team of users:
   1. The meeting title is automatically generated but can be modified.
   2. The event duration (and its placement within the day) can be adjusted, including on the left side using the mouse cursor.
   3. A potential room is automatically selected but can be changed.
   4. Participants can be added up to a maximum of 25:
      

This guide explains how consult the activity logs of the email addresses contained within a Mail Service Infomaniak.

Preamble

• The logs of your email addresses are available free of charge on the period of the last 20 days.
• The consultation of logs over a longer period of time is paid:
  • contact Infomaniak support.

View logs from the Mail Infomaniak Web app

Prerequisites

• Have valid access toto the Web app Mail Infomaniak (online service) mail.infomaniak.com)in which the email address is attached.
• To be Administrator or Legally responsible‍within the organisation that manages the Mail Service.
• Having permission to consult the logs: if you had been invited to Mail to manage your address, it is possible that the Mail Service Manager will have you withdrawn this right from its admin account

Then to access logs from Mail:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on General below.
5. Click on View logs:
   
6. Choose to check the logs of emails sent or received, and set the date and time.
7. Click on Search.

View logs from Service Mail

To access the Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned in the table that appears
   
4. Click on Logs in the left side menu.
5. From the drop-down menu, select an email address (by default, the first address of the pack is selected).
6. Choose to check the logs of emails sent or received, and set the date and time:
   
7. Click on Search.

Result of logs

The shipping and receiving e-mail logs will be presented in the form of a table.

Pass your mouse over the possible icon ⓘ of the column Status to display more information if necessary:

This guide explains how to create a model for automatic message tool in case of absence for all your email on the web app Mail Infomaniak (online service) mail.infomaniak.com).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by several users of the same Infomaniak Mail Service, or even customized according to the person who will use it.
• In the case of a model of answering machine, the creator of the chosen model the text to be sent when a new sender contacts an address to which the model has been applied.
• You can also hide a template so that it is no longer used.

Create an answering model

To create a template:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Global Configuration in the left side menu.
4. Click on the tab Answerer.
5. Click on‍  Add an answering machine template:‍
   
6. Fill in the fields and press Add the answering machine template:
   
   • If option Make visible is enabled (during creation or possible choice also after), created answering machine templates will be suggested to users of email addresses.

Enable a template on an existing email address

It is necessary to have an existing template to activate it on one or more email addresses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the boxes to select one or more e-mail addresses in the table that appears.
4. Depending on the size of the screen first click on the action menu ⋮ or directly on Apply an answering machine model.
5. Select the model of your choice.
   • Only models made visible are available during activation.
6. Click on the button Enable:
   

This guide explains how to use the Task Manager present on the Web app Calendar Infomaniak (online service) calendar.infomaniak.com).

Managing tasks to be performed

To add a task on the Task Manager:

1. Click herein order to gain access toWeb app Tasks (online service) calendar.infomaniak.com/tasks)…
   • ... also accessible by clicking on the Tasks in the right side menu:
     
   • ... or on ksuite.infomaniak.com/all/calendar/tasks:
     

The manager once opened, you can Create Taskat the top left, linked to the specified calendar on the right of the button.

If you add a due date to your task this will appear on the corresponding calendar:

You can also filter and sort your displayed tasks with the button at the top right of the manager, next to the cross to close it:

For Synchronize tasks with an Android device, be aware of this other guide.

This guide explains how to connect the desktop app Apple Mail (desk application on macOS) to an email address hosted by Infomaniak.

Preamble

• Your macOS computer will automatically be configured via configuration profiles .mobileconfig Apple compatibles contrary to a manual configuration.
• It is possible to delete a configuration profile once installed (down at the bottom of this page for explanations).
• Infomaniak messaging is compatible with any application supporting in particular IMAP/SMTP.
  • For additional assistance contact the support of the software used or Partner — discover also the role of the host.

Install a configuration profile

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free offer) ik.me).
• Having added the email address in question on Mail Infomaniak to use the synchronization wizard and to make the Apple profile work on your devices.
• Test the password of the e-mail address ( without confusing it with the one used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

You can download the profile from the device or send it from another device (if you already have an email address that works correctly e.g.):

1. Click here in order to gain access to the Infomaniak configuration tool (online service) https://config.infomaniak.com) — log in if necessary to your Infomaniak account on the Organization on which your email address is managed.
2. Choose to install the profile on this device.
3. Choose to synchronize emails.
4. Enter the password of the email address (attached on Mail Infomaniak (Webmail)) you want to synchronize.
5. Click the blue button Check:
   
6. Download the configuration profile:
   
7. Open the System parameters The computer.
8. Go to the menu Confidentiality and security, then Profiles (or directly on the icon Profiles on macOS 12 Monterey or lower).
9. Click on +:
   
10. Locate and then Open the previously downloaded file:
    
11. Click on Continue:
    
12. Enter the password of the email address.
13. Click on Install:
    
14. That's it, your email address is now set up in the Apple Mail app that you can open and control.

Delete an IMAP account

Read the chapter "Stop using an account" by changing the version of your system at the top of the page* if necessary ( Attention: do not delete a POP3 account without saving your messages previously).

Delete Apple Profile

Be aware of the Official documentation changing the version of your system at the top of the page* if necessary.

*Why is it necessary to choose the version of the guide that corresponds exactly to your version of macOS/iOS system? Apple introduces sometimes significant changes to each new version of its system, e.g. a path on iOS 15:

becomes this on iOS 16:

This guide explains how to save and export your contacts from Web app address books Contacts Infomaniak (online service)contacts.infomaniak.com).

Preamble

• It is not possible to export a directory of the Organization (= address book "automatically constituted" by the different users who make up one of the Organizations to which your user is attached).
• The format obtained during export is the VCard type (.vcf).

Export contacts

To choose the contacts or address book to export:

1. Click here to access the web app Contacts Infomaniak (online service) contacts.infomaniak.com).
2. Click on the chevron ‍ to develop the game Advanced actions.
3. Click on Export.
4. Click on the address book to be exported.
5. Click on the button Export:
   
6. Choose the location on your device where to save the file with your contacts.

This guide details the functionality of room reservation (meetings, sports, courses, etc.) available on the Web app Calendar Infomaniak (online service) calendar.infomaniak.com for the management of your events and appointments).

Preamble

• It is possible to create and associate physical meeting rooms with events from Calendar, e.g. to organize an event in a specific place with equipment and a limited number of places.
• Each created room displays a dedicated calendar on the app, which it is possible to share.
• A double (or more) room reservation is possible.

Manage events with meeting rooms

Prerequisites

• Creating rooms requires the rights of the administrator and legal manager.

Configure rooms

To create rooms accessible to the reservation by the employees:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the icon Parameters ‍‍ Top right.
3. Check or select the Organization from the drop-down menu in the left side menu.
4. Click on Rooms in the left side menu.
5. Click on the button Create a room:
   
6. Give a name, a location (physical address, floor), a seating capacity...
   
7. Add any available material to the room in question.
8. Click on Save to save the equipment related to the room:
   
9. Click on Save to create the meeting room.

Information and the creation of rooms are also accessible from the Organization's parameters on the Manager Infomaniak.

Create an event by combining a room with it

Once the room has been created and configured, simply create an event to associate it with the desired room:

1. Click here to access the web app Calendar Infomaniak (online service) calendar.infomaniak.com).
2. Click on the button More ‍ at the top left of the interface to create a New event.
3. Click in the field Find a room or place to display the free rooms on the slot (the last 3 reserved from the most recent to the least recent).
4. The material available in each room is displayed on the right.
5. Click on Save to publish the event and its room in the calendar:
   
6. You can find all the information about the chosen place and the material available on the event page in the calendar:
   

Overall view of the rooms and their occupation

It is possible to have a global view of a calendar of each room to see its occupation. Indeed when a room is created, a calendar associated with it is created in the calendars of the Organization:

This guide explains how to create a model for the sorting/filtering tool (conditions allowing you to automatically classify your e-mails from certain criteria) for all your e-mails on the web app Mail Infomaniak (online service) mail.infomaniak.com).

Preamble

• A template allows you to create the neutral base of a tool that can then be used by several users of the same Infomaniak Mail Service, or even customized according to the person who will use it.
• In the case of a model rule, the creator of the chosen model which will trigger the action, but it's up to the end user, from his Mail, to define the action to execute (moving to such folder e.g.) when adding a rule based on the existing model.
• For reasons of confidentiality, it is not possible to apply sorting rules on multiple email addresses at the same time.
• You can also hide a template so that it is no longer used.

Create a sorting rule template

To create a template:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Global Configuration in the left side menu.
4. Click on the tab Rules.
5. Click on‍ Add a model rule:‍
   ‍
6. Give the model a name.
7. Define the condition for which the end user will be able to choose the action to be triggered.
   • The different conditions available for sorting filters are presented in this other guide.
8. If option Make visible is enabled (during creation or possible choice also after), created rule templates will be suggested to users of email addresses that go to their FILTRES AND RULES part.
9. Press Add template:
   
   • When the user of an email address in the Mail Service on which the rule template has been set goes into the configuration of his sorting rules, he will be able to choose the model as the working basis, thus avoiding the possibility of resetting a complex configuration, and simply choosing the action to be performed: