Knowledge base

This guide explains how reminders and event alerts work on Calendar (managing your Infomaniak calendars/schedules for all your events and appointments).

Add a reminder or alert to an event

To add a reminder to an event (such as an appointment):

1. Log in to Calendar (calendar.infomaniak.com) from a web browser like Brave or Edge
2. Click on the New event button to create a new appointment or click on an existing event to edit it
3. Click on Show more fields
   
4. Click on Add a reminder to configure it

You can be notified through 3 different channels:

1. via a pop-up: the reminder will be displayed as a notification managed by your web browser, as long as Mail is connected; this is also the option to choose if you synchronize your calendar with your phone to receive an alert on your device
2. via email: the reminder will be sent by email at the chosen time
3. via a chat system like kChat: the reminder will be sent in the chosen chat thread

Any event invitees will not be notified by reminders/follow-ups.

Add a follow-up to a reminder

To add a follow-up to an existing reminder:

1. Log in to Calendar (calendar.infomaniak.com) from a web browser like Brave or Edge
2. Click on an existing event to edit it
3. Click the pencil icon to edit the event
   
4. Choose the frequency of follow-ups (every hour, every week, etc.)
   
5. Click on the blue Save button

This guide concerns the Infomaniak Calendar (calendars/agendas) part of Mail and details how to add a new event to a calendar.

Add a New Event

To schedule an event in a calendar managed by Infomaniak:

1. Log in to Calendar (calendar.infomaniak.com), the calendar/agendas part of Infomaniak Mail, using a web browser such as Brave or Edge
2. Click on the ‍ button at the top left of the interface to create a New Event
3. Fill in the most important fields
   
   or display additional fields by clicking on SHOW MORE FIELDS at the bottom right (and some of these fields may be automatically filled in during any rescheduling)
4. Click SAVE to add the event to the selected calendar

You can also click directly on the calendar to add a new event by dragging the mouse pointer over the desired time period.

Add Participants to the Event

To invite users, add their name or email address when creating the event:

You will be notified of their presence or refusal if they follow the procedure sent to them by email when the event is created.

Any update to a scheduled event is also sent by email to all participants.

Automatically Find the Best Time

Before creating the event and thus before invitations are sent to participants, you can determine the best time that suits everyone based on each person's availability (other appointments listed in their calendars, for example):

1. Log in to Calendar (calendar.infomaniak.com), the calendar/agendas part of Infomaniak Mail, using a web browser such as Brave or Edge
2. Click on the ‍ button at the top left of the interface to create a New Event
3. Select a date and time that works for you for the event
4. Add the participants
5. Click on the dropdown menu below the participants to find the time immediately available for all participants that is closest to the initially desired time:
   

In the example above, 10 AM is not suitable for a one-hour meeting because Jean Dupont already has an appointment scheduled in his calendar at 10:45 AM, so the system suggests 11:45 AM, the nearest time when all participants will be available.

An asterisk * next to a participant indicates that the user's availability is unknown:

• either the person invited by email is not an Infomaniak user: no user account exists with the specified email address
• or the invited person does not share their availability: they do not share their calendar at least in read mode with the meeting organizer or have not transferred their calendar to at least one of the organizer's Organizations

Recurring Event

To add an event that will repeat in the future:

1. Start adding a new event (see above)
2. Display additional fields:
   
3. Enable recurrence:
   

You can move/delete subsequent occurrences of a recurring event (only if it has no guest(s)).
 

Event Reminder

This guide explains how to add reminders to your events.

Attachment

This guide explains how to add an attachment from kDrive to your events on Calendar.

This guide explains how to add contacts to an Infomaniak address book.

Add a new contact

To add a new contact to an address book:

1. Log in to Contacts (contacts.infomaniak.com) using a web browser like Brave or Firefox
2. Click on New contact in the top left corner
3. Choose the existing address book to which you want to add the contact
   
4. Fill in the main information (or additional information using the link at the bottom right)

Add from suggested contacts

You can populate an address book with frequently suggested contacts from Mail. The name/first name/email will be pre-filled if available:

1. Log in to Contacts (contacts.infomaniak.com) using a web browser like Brave or Firefox
2. Click on Suggested Contacts in the left sidebar
3. Click on the action menu ⋮ to the right of the relevant contact
4. Click on Add to add the contact to an existing address book:
   

To add all suggested contacts at once:

1. Click at the top of the column to select all contacts
2. Then click on the icon that appears at the top of the table:
   

This guide explains how to insert rich text and images into your messages on Mail Infomaniak.

Customizing an Email

To change the style of your emails on Mail Infomaniak:

1. log in to Mail Infomaniak (mail.infomaniak.com) from a web browser such as Brave or Edge
2. compose a new message and select a portion of the text
3. click on the A icon at the bottom right of the compose window to display the toolbar
4. format your text with styling options (italic / bold / underline), size, font, alignment, colors, etc., or revert to plain text
   
   
    
5. it is also possible to edit the source code (HTML) of your message:
   

To set some of these settings as default for all your new messages, read this guide.

Inserting an Image

Read this guide on the subject.

This guide explains how to enable or disable the inclusion of the original message when replying to an email from Mail Infomaniak for a web browser.

Include the original message in the reply

By default, the text of the message you are replying to will be placed below your own reply text. You can disable this to never quote the original message:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface
3. Click on the General tab
4. Check or uncheck the "Include the original message in the reply" box according to your needs
5. Click on Save at the bottom of the page
   

This guide explains how to print a calendar from the diary of your Mail interface. If you use the print function of your browser with the diary, you’ll print the interface and not necessarily the contents of the calendar.

Print the contents of a diary / calendar

• Go to the Infomaniak calendar (calendar.infomaniak.com)
• Click on the Print icon located at the top right

Find out more

• Mail: getting started guide
• Mail: sharing a diary / calendar with another user
• Mail: share a diary / calendar publicly
• Mail: customise the display of a diary / calendar

This guide explains how to mark selected emails as "favorites" in Mail to have special tracking of these messages and to display them separately if you choose to do so.

Monitor One or More Messages

from a web browser on Infomaniak Mail

To add a message as a favorite:

1. Log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Edge.
2. Click on the ☆ icon to the left of a message in the message list.
3. Or click on the ☆ icon at the top right of the message reading window.

Once tracking is activated, a dropdown menu in the top right corner allows you to display only a selection of your received messages according to several criteria: All, Read, Unread, Followed, Not Followed.

from the Infomaniak Mail app (iOS / Android)

On the message list:

1. Long press on a message.
2. Tap on the ☆ icon at the bottom of the screen.
3. Exit if necessary from the message selection by tapping the Cancel button at the top of the screen.
   
   

On a message being read:

1. Tap on the ☆ icon at the top right of the message reading window.
   

You can also set a swipe gesture that would lead to marking the swiped message as a favorite with one finger.

This guide explains how to view the activity logs of email addresses contained within an Infomaniak Mail Service.

Preliminary

• the logs of your email addresses are available for free for the last 20 days
• viewing logs for a longer period is paid and you will need to contact Infomaniak support

View logs from Infomaniak Mail

Prerequisites

• have valid access to Infomaniak Mail where the email address is linked
• have a user account with a Administrator or Legal Representative role within the Organization managing the Mail Service
• have permission to view the logs: if you were invited to Mail to manage your address, it is possible that the manager of the Mail Service has removed this right from their admin account

Next, to access the logs from Mail:

1. log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon at the top right of the interface
3. check or select the relevant email address in the dropdown menu
4. click on General below
5. click on View logs 
   
6. choose to view the logs of sent or received emails, and set the date and time
7. click on Search

View logs from Mail Service

To access the Mail Service:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu for example)
3. choose Mail Service (collaborative tools universe)
4. click on the name of the relevant object in the table that appears
5. click on the relevant email address in the table that appears
   
6. click on Logs in the left sidebar menu
7. from the dropdown menu, select an email address (by default the first address in the package is selected)
8. choose to view the logs of sent or received emails, and set the date and time
   
9. click on Search

Result of the logs

The logs of sent and received emails will be displayed in the form of a table.

Hover your mouse over the potential ⓘ icon in the Status column to display more information if necessary:

This guide explains how to use the task manager available on Calendar, the calendars/tasks section of Infomaniak Mail.

Managing Tasks

To add a task to the task manager:

1. Log in to Calendar (calendar.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the   icon in the right sidebar

Once the manager is open, you can Create a Task in the top left, linked to the specified calendar on the right of the button.

If you add a due date to your task, it will appear on the corresponding calendar:

You can also filter and sort your displayed tasks using the button at the top right of the manager, next to the close button.

To synchronize tasks with an Android device, use kSync.

This guide explains how to create a template for the sorting tool (conditions for automatically categorizing your emails based on certain criteria - this guide (click here) details how the tool works) for your entire email on Mail Infomaniak.

What Is a Template?

A template allows you to create the neutral base of a tool that can be subsequently used by multiple users of the same Infomaniak Mail Service, or even customized based on the person who will use it.

In the case of a rule template, the creator of the template chooses the condition(s) that will trigger the action, but it is up to the end user, from their Mail, to define the action to be executed (such as moving to a specific folder) when they create a rule based on the existing template.

For privacy reasons, it is not possible to apply sorting rules to multiple email addresses simultaneously.

You can also hide a template to prevent it from being used.

Create a Template

To create a template:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox.
2. Click on the icon at the top right of the interface (or navigate through the left-hand side menu, for example).
3. Select Mail Service (under Collaborative Tools).
4. Click on the relevant object's name in the displayed table.
5. Click on Global Configuration in the left-hand side menu.
6. Click on the Rules tab.
7. Click on Add a Rule Template
   
   
8. Fill in the fields and press Add Template.

Only templates marked as visible will be accessible to users who want to set up rules from their Mail.