This guide explains how to easily assign a client to a pass when the client has a provided address.

Prerequisites

The client record must exist with an associated email address.

The pass must have an email address provided for this feature to suggest clients to link. Therefore, the option must be set to visible or mandatory in the pass configuration.

Place an Order by Providing the Email Address

When adding passes to the cart, or once they are in the cart, please provide an email address. Multiple passes, each with their own email address, can be in the cart.

Once the pass is validated, on the Client tab, an additional field will allow you to choose clients to link to the order.

This guide explains how to manage orders and print tickets from the mobile kiosk.

Printing Orders

• Choose the order to print. If you are in the sales process and have just validated an order, it will be selected by default when you reach this step
• Click on the desired printer to print the ticket(s)
  
• In the case of a pass, the mobile kiosk will indicate the available badge printers
  

Printing a Receipt with the Ticket

You can print an order receipt by activating the option on the right of the printouts. The receipt will be printed at the end of the tickets.

Searching for an Order and Filtering the List of Orders

You can filter the list of orders or perform a specific search. The search field allows you to use all information related to the order, such as name, email address, order number, etc.

You can also filter orders by event date.

Managing Orders 

Each order has options for more precise management:

• Add or modify the customer of the order
  
  
• Send the invoice, tickets, or confirmation email by email, or print the receipt
  
  
• Manage tickets individually, either to print a selection of tickets, or, during reservations, split the reservation
  
  
• If the order contains passes, access pass options
  
  
• If the order contains gift vouchers, display them and copy the code to the clipboard
  
  

This guide explains how to print badges via the Infomaniak tablet ticket office.

The equipment is already configured to connect to the network and to the tablet automatically. This will automatically be detected when a badge is ready to be printed.

Connect the printer to the network

1. Switch the printer on
2. Connect the printer to your Internet network using the RJ45 Ethernet cable
3. Connect the wifi terminal to your network

Print badges via the tablet

1. Switch the printer on.
2. Log in to the ticketing service account via the tablet using the Infomaniak account username and password.
3. The tablet will connect to the ticket office interface automatically
4. Create an order on the tablet or search for an existing order
5. Click on the printer icon
   
   

If the printer does not appear in the list on the right

• Try to refresh the list by clicking on the turning arrows
• Check that the printer is connected on your network with the ethernet cable
• Check that the Wifi terminal is connected and is switched on
• Check that the printer and the tablet are connected to the Infomaniak network
• To check that the printer is correctly connected to the network, click on the button on the left of the printer screen and check that it has an assigned IP address
• If not, restart the printer
Caution: If two Wifi terminals are connected in close proximity, they may cause an interference. Please make sure that only one terminal is connected when using the printer

Learn more

• Start-up guide: ticketing service
• Configuration of the badge printer
• Print badges via a computer
  

This guide explains how to replace the ribbon on the IDP SMART 51 badge printer.
 

Replacing the Ribbons

If the quality of your prints starts to degrade, you need to replace the ribbon.

Video Guide

1. Open the printer by pressing the indicated area on the image below
   
   
2. Replace the old ribbon with the new one according to the order shown in the image below: Insert the part without gears into the slot and press the part with gears to fit it into the designated notches.
   
3. Remove the protective film by pulling on the tab provided for this purpose.
   
4. Insert the ribbon into the printer, with the hook facing the front of the printer, as shown in the image below
   
   
5. Close the printer

Learn More

• Getting Started Guide: Ticketing
• Setting up and using the printer for passes
• Setting up and using the sales pack
• Create a pass for subscriptions

This guide explains how to activate and implement promotions for visitors in order to thank them and create customer loyalty. This option makes it possible to offer a function that operates like a loyalty card, for example "order 4 tickets and the 4th is free".

The x=y promotion allows you to apply an automatic promotion to the shop/counter basket according to a set number of tickets without the need for a promotional code.

Example of use

This offer is activated for the following condition: for 3 tickets purchased, one of the tickets benefits from a 50% reduction

• If the customer buys three tickets at the same time, they benefit from the promotion directly on the tickets in their basket.
• If the customer first buys one ticket then places a second order for two tickets, the offer will be activated for the second order. The total number of tickets purchased will be stored in the memory

Activate this option in your ticketing service

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing service and select the ticketing service concerned
3. Go to Promotional offers
   
4. Click on the blue Add button

Configure the offer

Promotional offer

1. In Reduction, select the Tickets purchased, free tickets type
2. Indicate the number of tickets that activates the offer, followed by the number of tickets that can benefit from the offer. Finally, indicate the type of promotion applied to these tickets, as a percentage or fixed price.
Once an order has been placed, it is no longer possible to change the type of reduction, the number of tickets to be bought, the number benefiting from the reduction or the value of the reduction.


3. Indicate the value of the reduction. If the value of the reduction is greater than the price of the ticket, the ticket will be free.
   
   
4. Indicate the application strategy. This enables you to define the priority of the tickets benefiting from the offer: most expensive or least expensive first.
5. Indicate the validity dates
The validity start date is mandatory for the promotion to work. Tickets purchased before the set date will not be included in this promotion

Prices

This stage enables you to set the events, zones and prices to which this promotion will apply

Target

This stage enables you to set the following conditions for which this promotion will apply

• Limit to certain customers
• Limit to certain counter profiles

Find out more

• Start-up guide: ticketing service
• Ticketing service: use a promotional code

This guide covers the different possibilities for using the pass on the Infomaniak Ticketing tool.

What is a pass

A pass is a versatile tool for grouping events. 

• All-inclusive subscription : giving access to all associated events. The ideal solution if you're looking for an all-inclusive seasonal subscription, with or without numbered seats. These can be renewed from year to year.
• Subscription with reductions on each ticket : Like the CFF half-fare subscription, it is possible to create a pass to which each ticket adds a reduced price.
• The entry pack for multiple events : A 2-day pass, the 10-entry pass, etc. this type of pass allows the customer to attend events taking place over several days, whether for all events or a selection
• Accreditation : Allows you to create passes giving access to certain areas or certain dates .

Pass format

The pass can be

• Used in digital format directly on the phone either with an email containing a QR code or by downloading the PDF version to save on the phone
• Printed on a CR80 type PVC card (credit card size) using a suitable printer available for rental
• Printed in A4 or A6 format, like a normal ticket

Creating a pass

For detailed procedures and explanations, please refer to the following guides:

• How to create a pass and configure it
• Associate events with passes
• Set pass appearance
• Define subscriber information that will be linked to passes

Learn more

• Getting Started Guide: Ticketing

This guide explains how to associate events with passes at your Infomaniak Ticketing ticket office

Prerequisites: Creation of a pass

For the creation of a pass, please refer to this guide

Second step: Associate events with the pass

Once the pass has been created, it will be necessary to associate the events that will be linked to it.

1. Click on Associate events
   
   
   
2. Choose the events that will be linked to the pass
3. Choose the number of tickets that can be associated with this pass
4. Choose if this event will cost extra when adding to the pass. A price of 0 in this field allows you to define tickets included in the price of the pass, 
5. Choose if you want a total ticket number limit on a pass. If the event has, for example, 100 places, of which just 10 can be associated, all visitors combined, it is at the level of the quota that it will be necessary to put 10.
   
   

Once the events are associated, it is possible to consult the list of events and make corrections by clicking on the icon to the right of the event or delete it by clicking on the icon

Next step: Configure the visual and the information retrieved from the passes

• Configure pass appearance
• Request subscriber information

Learn more

• Getting Started Guide: Ticketing
• What is a pass
• Correct the list of events on passes already purchased

This guide shows you an example of a pass configured as a subscription where all events are included when purchasing

The subscription with all events included

The example below allows you to have a pass that acts as a subscription for single entry to all the events included in it. Typical uses of this kind of pass would include:

• Subscriptions for a season or a year of a sports club or theater
• A subscription of 2,3,4,5,6 or 7 days on a week-long festival
• A ticket sales package, if the event is broken down, for example, into a day conference, a meal and a concert. A pack could be created for a conference entry + meal, another for meal + concert, etc.

Creation of the pass

After filling in the information, such as the name of the pass, the price or the quantity of pass available, you must put the pass in Automatic

Association of events

Events are associated with the pass, with a limit of one ticket per event and no additional cost

Visual of the pass

This pass will be used as a vertical badge and will therefore be printed on a PVC badge whose visual will be configured as follows

Informations requested

This pass being nominative, the surname and first name fields are mandatory, as well as a photo of the person

Learn more

• Getting Started Guide: Ticketing
• How to create a pass and set it up
• Link events to passes

This guide explains how to set up a pass or subscription renewal system on your Infomaniak ticket office. This feature will allow visitors with subscriptions to renew them for the new season. 

It is not mandatory to have seasonal or annual subscriptions to use pass renewal, but it is imperative to have a new period with passes configured.

Prerequisites

So that renewals can be activated on your ticket office, you will need to create passes for the new period.

Create a renewal

1. Log in to your Infomaniak space
2. Go to the Ticket Office 
3. Go to the period over which renewals will be offered
   
   
4. Go to Programming and Pass in the side menu on the left
   
5. Click on Subscription Renewal 
   
   
   
   
6. Click on Create renewal
7. On the pop-up register, in order
   1. The subscription of the previous period
   2. The subscriptions that visitors will be able to take out upon renewal. Several subscriptions may be offered at this stage.
      
      
8. Indicate, if you wish, a validity period for the renewal

Renewal procedure for the visitor

The visitor can renew their subscription by following this procedure from the pass renewal link which will be found by default at the bottom of your ticketing page.

For direct integration, it is possible to use the URL of the desired ticket office, and add /pass-renew at the end. For example : 

https://infomaniak.events/shop/abcABC4242I/pass-renew

Tracking renewals

It is possible to follow each renewal via the renewals tabs:

• To this ticket office : indicates the renewals carried out from a previous season to the one you are in
• From this ticket office : indicates subscriptions renewed from the chosen ticket office to a new period

This guide explains how to resell tickets from a pass on Infomaniak's ticketing platform.

Logging into the Subscriber Area

1. Use the link provided by the event organizer
2. Enter the email and the code associated with the subscription to log in
   
   
3. Enter the code sent by email to validate access to the customer area
   
   
   
   

Reselling Tickets

1. Once logged in, in the quick actions column, click on Resell Tickets
   
   
   
   
2. The overview screen displays the tickets available for sale.
3. Select the event(s) to be put up for sale
   
   
4. Choose how the payment will be processed. Depending on the options offered by the organizer, you can choose from the following three options:
   1. Donate to the organizer
   2. Request a bank transfer
   3. Credit the amount to your subscription to use for future purchases on the ticketing platform
      
      
      

Managing Tickets for Resale

1. The tickets listed for resale will now appear on the overview screen
   
   
2. You will receive an email notification of the success or failure of a ticket sale.
3. You can cancel the resale of a ticket at any time as long as it has not been resold