This guide explains how to set up and use the 4G terminal to connect your sales pack or scanners linked to the ticketing system Infomaniak.

Preamble

• The 4G terminal works as an access point for your on-site sales machines and scanners.
• It connects to a mobile phone network and creates a network on which tablets, printers and scanners will connect.
• There is no need to use the ethernet RJ45 connection to use the 4G terminal.

Putting the 4G terminal in place

Prerequisites

• Have sufficient mobile network coverage for the 4G terminal to operate.

Read the video guide:

Operate the terminal

1. Press the button on the top of the machine for about 4 seconds. The screen will turn on:
   
   .
    
2. The terminal connects automatically to the Swisscom network and is ready for use. It is possible to check the number of devices connected to the terminal with a simple press of the button:
   
   
   • The number of remaining days is a count at the end of the month and has no effect on the use of the terminal...
3. Once the terminal is turned on and connected to the 4G network, the terminal will create a network called Infomaniak.
   • Infomaniak printers, tablets and scanners will automatically connect to this network.

This guide explains how to configure your IDP Smart51 badge printer for printing from the computer of your passes (as part of the ticketing system Infomaniak).

Printer Configuration

To this end:

1. Access your computer's printer manager
2. Select the IDP Smart 51 printer, then the option Printers and Scanners Preferences
   
3. In the Resin Extract option choose Black Dots Only
4. Paper size: CR80 Card (54x86mm)
5. Orientation: Portrait
6. AJUSTER: print all image
     
7. It is possible to save these settings in order to keep them in memory

Read more

• Start Guide : Ticket
• Printing passes from a computer
• Installation and use of badge printers for passes
• Change the printer ribbon
• Printing passes from a tablet

This guide explains how to install IDP PVC badge printers for printing tickets for your ticketing system.

Badge printers are designed to work with the mobile kiosk on the tablet as well as the web kiosk on your computer. It can be connected to the network or used directly by connecting a USB cable.

What do you want to do

• Print passes from a computer
• Print passes from the tablet (sales pack)
• How to replace ribbons

Video Guide

Learn more

• Getting Started Guide: Ticketing
   
• Setting up and using the sales pack

This guide explains how to create a pass (within the framework of the ticketing system Infomaniak).

Start creating passes

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Pass in the left side menu.
5. Click on Add Pass:
   

The pass will be configured in several steps:

1. Set the type when creating (subscription, ticket pack, etc.) as well as basic information and parameters (below)
2. Linking events to the past
3. Set the visual and information related to the pass.
4. Define the subscribers' information that will be linked to the passes

1. Configure Pass

Name and description of the pass

This section defines the name of the pass and a description of the pass:

It is advisable to put a sufficiently short name in the part Name of the pass on the ticket which will be printed on the pass directly.
 

Pass support

Two types of support can be chosen:

1. The PVC card, credit card type, often used for seasonal or annual subscriptions.
2. Format Telephone/Paper which favours the use of the phone but also allows printing the ticket on a sheet A4 or A6.

If the PVC card is chosen:

• Pay attention to the size of the text used for the Name displayed on the ticket which will be reproduced here and which will be limited to 35 characters.
• Choose the mode of withdrawal that will be made available to the client.

If the Phone/Paper format is selected:

• The visitor will receive his pass in digital format in an e-mail.
• It will be able to download its pass in PDF format from the link included in the e-mail.
   

The appearance of the pass can be configured once the pass has been created in the menu configuration of the Appearance of the pass
 

Manage display during scan checks

The two options present here allow you to define the parameters used for the control of the passes:

1. The passes will have random barcodes at the time of creation, but the organiser will be able to modify it freely since the management of each pass.
2. The icon that will be displayed when checking the pass:
   

Tariff of the pass

Period of validity

The validity period will be used to ensure that this pass will only be available for a limited period of time. In particular, it is possible to set up a package of tickets that will only be usable during the winter season, for a seasonal promotion e.g.

It should be noted that if a pass is outside the validity period, it will be possible to purchase it, but cannot be used or accessed to add notes on it.
 

Type of pass

1. Custom : This pass allows the customer to choose the events and dates among the choices offered. It is therefore necessary to decide on the limitations of the pass:
   • Only one event of choice: The customer will only be able to choose one event, but depending on the limit of the tickets, will be able to choose one or more for the chosen event. Attention: When a customer purchases a card, the system will count the number of seats entered in this field on all events related to the pass. These seats will be "reserved" for this pass. When the customer passes over the scanners, the system will free up places on all other events.
   • Maximum ticket: The number of tickets that can be associated with the pass
   • Minimum ticket: If you set a minimum of 0, the customer will be able to buy an empty pass, and choose their seats at a later date. Any number other than 0 will force the customer to choose tickets when purchasing the pass.
   • Limiting one event per day: the pass has a limit of one event for each day. The customer will not be able to order more than one ticket per day for this pass
   • All seats on the same day: allows you to choose a date, and then choose the events of that date.
   • Limiting one representation per event: Sets whether the client will be able to participate several times in an event (in the case of multidates). If activated, the customer will only be able to take one ticket per event of the "same name" (or "same representation") for this pass. Attention: the spelling of the event name must be identical
   • Minimum of different events / passes: The customer will have to take so many tickets on different shows available on the pass. It will be used to prevent the visitor from taking all his tickets for a single show.
2. Automatic The pass will not be customizable by the customer: it will automatically take the tickets that will be defined by the organiser.
3. Fixed Numbered Place: in the event that the event takes place in a place with a room plan, this type of pass allows the customer to choose the pass with a space numbered on the room plan. This place will remain unchanged for all events associated with the pass taking place in the same place.

Example of configurations

• All inclusive season subscription
• Pack of several days (pass 2 days, weekend pass)
• Pack of multiple events to choose from

Next steps

Once the pass is created, you must now assign the associated events to them, and set the other options:

1. Linking events to the past
2. Set the visual and information related to the pass.
3. Define the subscribers' information that will be linked to the passes

This guide shows you an example of passes configured as a subscription where all events are included when purchasing (as part of the ticketing system Infomaniak).

Preamble

• For a global overview of the pass and all they can do, take a look at this other guide.

The ticket pack

The example below allows you to have a pass that acts as a pack of several tickets. Typical uses of this type of pass would include:

• A pass with tickets for 2, 3 or 4 nights of a festival that lasts several days.
• A pass with different activities, such as a package "entering the museum with meals" or the entrance and the meal are two individual and distinct events.
• A ticket package with admission to several establishments on the same day.

Creation of the pass

After filling in the information, such as the name of the pass, the price or the quantity of passes available, you must put the pass in Automatic:

The pass is configured as a ticket so that participants can print each ticket individually:

 

Association of events

Events are associated with the pass, with one ticket limit per event and no additional cost:

This pass contains a ticket for event 1 and a ticket for event 2:

Visual of the pass

This pass will never be printed, as only individual event-related tickets will be printed. So there is no need to configure the visual of the pass. The customer who buys this pass will receive an event 1 ticket and an event 2 ticket. define the visual of these banknotes.

Information requested

This pass is not nominal, but for easy identification, it is possible to inform the surname and first name:

This guide explains how to split reservations with several tickets (within the framework of the ticketing system Infomaniak).

This allows you to validate part of a reservation, in case the reservation could include several tickets, but only part of it needs to be validated at the counter.

Prerequisites

• This operation requires that a command is currently defined in on-the-spot payment.
  • For more information about this method of payment and how to activate it, read this other guide.

Split from the web window

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Window in the left side menu:
   
4. Find the booking from the search field at the top of the page; you can find the order by using the order number or any other item linked to the order:
   
5. The reservation is displayed on the right-hand column; if it is a reservation, it is possible to click on the arrow to the right of the button Validate and Divide booking:
   
6. The next screen allows you to choose the tickets to validate:
   
7. It is now sufficient to order the tickets to be validated. It will be noted that this created a new order, and that the old order only contains the tickets not selected during the split:
   

Split from the sales tablet

The procedure for splitting an order on a tablet is similar to the procedure on the web window:

1. Log in to the Infomaniak account.
2. Click on the tab Commands and find the command to split.
3. Click on the tab Banknotesof the control:
   
4. Choose the tickets to validate and click on Separate:‍
   ‍
5. ‍Continue the command to validate it:
   ‍
6. The new order appears as validated, and the initial order shows the remaining notes:
   ‍

This guide explains how to manage orders and print tickets from the mobile counter (as part of the ticketing system Infomaniak).

Preamble

• For an overview of the mobile window, read this other guide.

4. Printing of orders

To this end:

1. Choose the order to print.
   • If you are in the sales process and you have just validated an order, it will be chosen by default when you arrive at this stage.
2. Click on the desired printer to print the ticket(s):
   
3. In the case of a pass, the mobile window will indicate the badge printers available:
   

Print a receipt with the ticket

You can print an order receipt by activating the option to the right of the impressions. The receipt will be printed at the end of the tickets:

 

Find a command and filter the list of commands

It is possible to filter the list of commands or do a specific search. The search field allows you to use all the information related to the order, such as name, email address, order number, etc.

You can also filter the commands according to the date of the event.

Manage orders

Each command has options to manage it in more precise ways:

• Add or modify the client of the order:
  
• Send by email the invoice, tickets or confirmation e-mail, or print the receipt:
  
• Manage tickets individually, either to print a selection of tickets, or, when booking, split the reservation:
  
• If the command contains passes, access the pass options:
  
• If the order contains vouchers, display them and copy the code to the clipboard:
  

Next steps

• Send the cash report (Next)
• Mobile Window Settings (Next)

This guide explains how to set up a pass or subscription validation system (as part of the ticketing system Infomaniak).

Preamble

• This option allows you to create passes for which visitors make a registration that you can validate before they can be used.
• This feature will be useful for any restricted access or validation of the application must be made by the organizer.
  • This may include applications for accreditation, registration in specialized courses requiring verification of certain documents, access to certain areas or events, etc.
     

Implementation of the pass to be validated

To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Programming in the left side menu.
4. Click on Pass in the left side menu.
5. Click on ‍ Add Pass.
6. When creating the pass, activate the Validity of the pass by putting in Yes.
   • This action will automatically put the necessary options for this feature, i.e. a free custom type pass with a minimum of 0 tickets.

Once the pass is created, you will have to set the information requested from the visitor by going to the pass and clicking on the tab Parameters:

 

It is thus possible to return each field hidden , visible , or compulsory …

If more information or supporting documents are to be requested, it is possible to add them using the form function:

1. Create a form per tariffwith the information requested from the visitor.
2. Match the form by fare to the pass:
   

Procedure for requesting passes to be validated

The visitor will be able to order the pass as any other order procedure. Some differences should be noted:

• The terms used in the online procedure will include: validation requests for command.
• The visitor will receive an initial e-mail confirming that his/her request has been taken into account and that he/she will receive news when his/her request is validated.
• The visitor will receive the pass in a confirmation email when the pass is validated.

Procedure for validating an application

To validate a pass validation request from a visitor, you will need to go to the pass list:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the ticket office concerned by the event.
3. Click on Sales in the left side menu.
4. Click on Pass in the left side menu.

‍If necessary, use the filter to display only the passes to be validated and choose the desired pass category:

 

Verification before validation

Then click on the passes to check. All information can be found on the pass page.

If additional fields have been added through a form, they will be in the section Edit information:

Example with files that the user downloaded:

Change status

Change status to Validé and Retiré or No, so that the pass is valid:

An e-mail will automatically be sent to the visitor with the information to complete his pass with the tickets to be added.

In the case of a refusal, it is possible to send an e-mail to the visitor in order to invite him to change the information.

It is also possible to do so on the upstream page via a multiple selection e.g.:

This guide explains how to configure the appearance of your pass on the Infomaniak online ticketing tool.

Accessing the pass menu
 

1. Log in to your Infomaniak account
2. Go to Ticketing
3. From the left menu, under Programming, click on Pass
4. Click on an existing pass

If you don't have a pass yet, please follow the guide here.

Setting the pass visual in PVC card format R80

You can customize the color of the information displayed on the pass and the background image. 

 

To change the background image, please click on Select a file, and once the image is chosen, click Save.
 

Pass Ticket Appearance

If the chosen format for the pass is a ticket, you can define a template for printing. You will need to create a ticket visual and save a template beforehand.
 

You can then simply choose the template you want 


 

Learn More

• Getting Started Guide: Ticketing
• How to Create and Configure a Pass
• Associating Events with Passes

This feature allows pass holders who are unable to attend one or more events during the season to put the relevant tickets (included in their pass) on sale directly at the ticket office.

Prerequisites

• Create a pass
• Areas affected by the resale of pass tickets must have public rates (and not just pass rates)

How a pass ticket resale works

‍

When a season ticket holder is unable to attend an event, they can put tickets for resale from their pass menu.

This ticket will be put back on sale on your ticket office and can be purchased by a new person by following the normal ticket sales procedure.

The revenue from resales may be:

• returned, totally or partially, to the owner-seller of the pass ticket
• credited, totally or partially, to the pass account of the owner-seller
• converted into a donation for an association designated by the organizer

Creation of the pass ticket resale campaign

1. Log in to your Infomaniak space
2. Go to the E-Ticket Box Office
3. Go to Scheduling and Pass in the side menu on the left
   
   
4. Click on Resale of season tickets
   
   
   
    
5. Click on Add a resale campaign
   
   
   
    
6. Choose the pass for which to activate resales
   
   
7. Define the percentage of the resale price that will go to the pass holder as well as the payment method:
   • Bank transfer. The pass holder will be asked to provide their bank details.
   • Credit on the subscriber's pass to be reused for future purchases at the ticket office or for pass renewal
     
     
8. Define whether the pass holder will be able to donate the amount to the organizer.
   
   

Procedure to follow by pass owners wishing to resell tickets
 

For customers wishing to resell their pass tickets, you will need to provide them with the link allowing them to access the resale page.

To do this, please generate the link to the desired ticket office, and add /pass-area at the end. Here is an example : 

https://infomaniak.events/shop/abcABC4242I/pass-area

The pass holder can then follow this guide to manage their resales
 

Tracking ticket resales

The status of resales can be consulted at any time from the Refund tab
 

In the case of a bank transfer, the bank details are available directly in the menu to the right of the status