Knowledge base

https://manager.infomaniak.comThis guide explains how to manage the different payment methods on the ticketing service. It is important to distinguish the 3 payment methods available: online methods, on-site methods or payment directly via your account and payment by exchange.

In addition, there is a test credit card that allows you to simulate a payment. For more information on this subject, please refer to this guide

Enable and manage the payment methods

• Log in to your Infomaniak space
• Access the Ticketing service
• In the left-hand menu under Sales, go to Payment methods
• To enable or disable a payment method, click on the button to the right of the desired payment method.
• To manage the details of a payment method, click on the arrow to the left of the payment method. It is thus possible to configure the following aspects
  • Designation: the name indicated for this payment method
  • Description: for the description of this payment method in the event that explanations are required
  • Minimum requirements for the payment method to be available
  • Availability of the payment method (customers, dealers and administrator)
  • Administrative fees (for exchange mode)

Find out more

• Start-up guide: ticketing service
• Enable exchange mode for the online ticketing service
• Guide for visitors to exchange tickets

This guide explains how to create and manage promotional codes.

Create a promotional offer

1. Connect to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticket Office 
3. From the left menu under Programming click on  Promotional offers
4. Click on Get started

Promotional offer setting

1. Set a name for the promotional offer. This name will be visible to the customer when using the promotional code
2. Select the type of reduction. It is possible to put a percentage on the basket, a fixed amount per ticket/pass, or a fixed amount on the basket total.
3. Define the currency and price of the discount or discount percentage to apply
4. It is possible to define 3 additional options
   • The maximum number of tickets that can benefit from this offer. Once this quota is reached, no promotional code can be validated. Useful if you want to give a large number of codes, but only the first X people to arrive will be able to take advantage of the offer. Please note that orders in progress will count towards the quota unless the order is canceled en route.
   • The maximum number of tickets per order. If the order has more than this number, an error message will indicate that the code cannot be used because the maximum number has been exceeded.
   • The validity period. It defines when this offer can be used
     
     
     

Configuring promotional offer limitations

Steps 2 and 3 allow you to define the events, subscriptions, and customers who can benefit from this promotional offer.

• Limit to events: Limit to events, certain areas, or even certain prices. It is also possible to set maximum quotas and limits per order per item.
• Limit to passes/subscriptions: Limit this offer for a particular pass
• Limit to customers: Limit to customers who have already ordered on the ticket office and who are therefore already present on the customer list on the ticket office, to those who have subscribed to the newsletter, or to a manually chosen customer list

Add codes

Once the offer has been created, you must now create the codes that customers can use when ordering.

1. Click on the blue Add codes  button at the bottom of the page
2. Choose code type 
   • Custom: Allows you to set a code manually, as well as the maximum number of uses. It is thus possible to generate codes with words that can be easy to memorize or broadcast on different media, even personalized for certain people.
   • Random: Generates a number to be defined with a unique code randomly. Useful if the code itself is of little importance
3. Once the codes have been generated, it is possible to download a CSV file of all the codes by clicking on the icon
4. The different options also allow you to manage the different promotional code limitation conditions.
   

Learn more 

• Getting started guide: Ticketing
• Automatic promotional offer

This guide explains how to implement automatic emails to visitors whoo have ordered a ticket via your Infomaniak ticketing service.

This email allows you to send your customers a reminder email 2 days before the event with the ticket information as well as the address and time of the event

Enable the automatic email

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Access the Ticketing service
3. In the left-hand menu under Marketing tools, click on Automatic emails
   
   
   
   

Enable and preview the automatic email

These options are available by clicking on the icon to the right of the automatic email concerned. The image at the top of this email will include the logo of your ticketing service, to be configured in Settings and Ticketing service settings

Find out more

• Start-up guide: ticketing service
• How to incorporate an Infomaniak Events logo into your website
• How to use the Infomaniak newsletter to communicate with your customers

This guide explains how to make sales from an organizer account as well as on-site sales using Infomaniak's Ticketing tool. If you want, for example, to print free tickets, invitations, VIP tickets, or paid tickets, you can place an order from the counter and generate these tickets.

Access the Counter

1. Log in to your Infomaniak space (manager.infomaniak.com)
2. Go to the Box Office 
3. Click on Counter in the left menu
   
   

Create a New Order from the Counter

1. Choose whether the sale concerns an event, a pass, or a gift card
   
2. Choose the desired event or item, as well as the number of tickets to add to the basket



3. Set parameters in the basket, such as the seat on the seating plan, form information by rates, and the use of a promotional code or gift card.
   
4. It is possible to customize the information on the tickets to be printed at this time
5. Choose a payment method. For a free ticket, such as an invitation, select the Free/Invitation payment method
6. Once the information is entered, Validate the order

Associate the Order with a Customer

On the counter, assigning an order to a customer is optional. It is necessary to enter it if you want to be able to find an order with the customer's name or email, send them tickets by email, or display the customer's name and surname on the ticket.

To do this, click on the Customer tab and search for an existing customer or create a new customer record.

Print or Send Tickets

You can print or send tickets by email. To do this, go to the corresponding tab and choose the type of printing or email sending.

Other Uses of the Counter

The counter allows for other important operations, such as ticket exchanges or reservation validations.

For more information on these operations, please refer to the relevant guide: 

• Ticket Exchange at the Counter

This guide explains how to create a new ticketing service on your ticketing tool. Each period therefore allows you to distinguish each edition of your ticketing services or to manage different ticketing services managed by an organiser. Each ticketing service can be managed independent of the other ticketing services in the tool.

Requirement: Create the ticketing tool online

1. Log in to your Infomaniak account
2. Click on the Ticketing tile or go to the online sales page
3. Click on Test free of charge at the top right of the page
   

Create the period

1. If ticketing services already exist, click on the blue Add
   
   
   
   
   button
2. Indicate the name of the ticketing service, the currencies to be used and the languages to be used on the ticketing service
3. Indicate the user’s contact details
4. Select the default appearance of the ticketing service

Find out more

• Quickstart guide: ticketing service
• Create an event in the ticketing service
• Create an event with several dates
• Create a pass or a season ticket

This guide explains how to add users as resellers so that they can sell tickets for your events on the Infomaniak ticketing platform.

If you have sales points, partners, or simply cash registers at the entrance of the event, you can give them reseller access. This way, you can grant them selling rights from the counter.

Add a Reseller

1. Log in to your Infomaniak space 
2. From the left side menu, click on Users and Profiles then Users
3. In the top right corner, click on the Add a user
   
   
   
   
4. Follow the creation wizard
5. During the user role selection step, choose Collaborator or External with limited rights
   
   
   
   
   
6. When choosing access to products, click on Ticketing
   
   
   
7. Check the boxes in the last columns for the relevant ticketing or ticketings
   
   

Next Step

You can now create profiles to detail reseller access. To do this, please follow this guide

This guide explains how to use Android scanners to control tickets for your event on the Infomaniak ticketing service

Requirements

Check the connection to the Infomaniak WiFi. If no connection is detected, check the connection in the Settings menu of the device.

Use of the scanner

1. Log in to the app using one of the following methods
   • With the email address and password of the Infomaniak account with access to the ticketing service
   • With the organiser’s code available in the Ticket control / Control tools menu
   • With a code generated in the Settings and Manage profiles menu
     
     
2. If necessary, select the dates at the top to display the correct events
3. Select one or more events to scan (long press on each one for multi-selection)
4. Point the camera at the QR code to perform the scan
5. The scanner will indicate of the ticket is valid or not

The settings of the app

On the main page

• Quick ticket cancellation: allows pre-printed tickets (your unsold tickets) to be scanned in order to put them on sale again without consulting the orders in the Infomaniak manager

• Scan mode :
  • Normal - classic scan, the ticket is authorised to enter once only
  • Entry / Exit - validates ticks in one or other mode to authorise participants to enter and exit
  • Multiple entries - validates and authorises several entries, ticket never refused (except if the date is incorrect)

• Laser mode :
  • Bluebird - to make the app compatible with Bluebird devices
  • Zebra - to make the app compatible with Zebra devices

On the event page

• Find an order: allows an order to be found using the visitor’s name or the order number
• Flash: allows the flash to be enabled on the device
• Scan per zone: allows tickets allocated to the selected zones to be limited

Find out more

• Star-up guide: ticketing service
• Implementation of the sales pack
• Scan tickets using Android devices

This guide explains how to perform refunds when orders are cancelled via the Infomaniak ticketing service.

Infomaniak does not handle refunds

Infomaniak has no decision-making power with regard to cancellations, refunds, or ticket exchanges. You can implement ticket exchange methods either via the ticket office or by allowing your customers to access the process via the online ticketing service

Depending on the refund method you wish to apply, you will need to obtain the necessary information from the customers making the request. You can also ask the customers to enter this information when placing their order if you so desire.

Ticket cancellation

Infomaniak transfers

Infomaniak transfers the money at the beginning of every month. Consult the relevant guide for more details

Find out more

• Start-up guide: ticketing service
• Exchange a ticket via the ticket office
• Enable exchange mode for your customers
• Cancellation insurance

This guide explains how to use the registration forms to request information from your customers when they place an order via your online ticketing service. You can ask your customers to provide information such as surname and first name, telephone number, address or any other information you deem necessary.

Data protection and right to be forgotten

All the information collected from your customers is always stored on Infomaniak servers in Switzerland. These data are the exclusive property of the event organiser. Infomaniak will never use them for commercial purposes and will never disclose them to third parties.

For more information on data protection, consult our conditions on the RGPD

Implementation of the forms

There are three different methods of requesting information from your customers

1. The registration form, requested when an order is placed via the ticketing service
2. The form per tariff, to collect information about each participant
3. The pass form, requested when ordering a pass / season ticket

Export customer information

To view and retrieve information collected via forms, please consult the relevant guide

Find out more

• Start-up guide: ticketing service

This guide explains how to contact people who have purchased tickets for your events directly from your Infomaniak ticketing tool.

This tool allows you to communicate quickly with your customers, whether it's to inform them of a change in schedule, a cancellation or postponement, or to provide specific important information.

How to Send an Email or SMS to Customers

1. Login to your Infomaniak space (manager.infomaniak.com)
2. Go to the Ticketing
3. Visit the Scheduling and Events menu and choose the relevant event or date
4. Click on the desired link at the bottom of the page
   
   
5. Select the customers to contact
6. Write the message to send