Knowledge base

Thank you for entrusting Infomaniak with the management of your storage server NAS Synology This guide allows you to quickly use the essential functions of your new product.

Preamble

• In the event of a problem, the Infomaniak supportcan only answer questions concerning the party hardware Synology storage servers.
• For questions related to the use of the DSM (Operating System) see Synology help directly ; (learn more).

Manage Synology

• What can we do with a Synology NAS?
• 10 methods to secure access to the Synology NAS
• Security of Synology NAS Data
• Restart and reset a Synology NAS
• Perform speedtest on NAS Synology

Save Data

• Install an SSL Let's Encrypt certificate on a Synology NAS
• Configure Synology NAS with Time Machine

And also...

• Save Synology with Cloud Sync on Swiss Backup (Swift)
• Save Synology with Hyper Backup on Swiss Backup (Swift)

Expand Features

• Link a domain name to Synology Infomaniak
• Create a custom MX (for Synology NAS e.g.)
• Configure DynDNS with a Synology NAS
• Create a private network between servers
• NAS Synology High Availability in a Data Center in Switzerland
   

And also...

• Connect a Synology NAS with a VPN
• Create a VPN in Switzerland with a Synology NAS

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This guide details how to save a NAS Synology with the aid of the application Hyper Backupvia protocol OpenStack Swifton Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to use Cloud Sync: this other guide.

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device Type Cloud to get the parameters OpenStack Swift.

Configure Hyper Backup for Synology NAS

To configure a new backup:

1. Connect to the administration interface of your Synology NAS (DSM).
2. If necessary, install the application Hyper Backup since Packet centre:
   
3. Open the app Hyper Backup.
4. Click on the ‍ to add a new cloud provider.
5. Choose OpenStack Swift in the list of suppliers:
   
6. Inform the fields according to information specific to your device (be aware of this other guide) and if necessary modify the drop-down menus as follows:
   
7. Choose the Volumes and applications to be safeguarded:
   
8. Define the frequency of the backup and check the box for enable encryption (Preserve the encryption key in order to use your backup if necessary):
   
9. The rotation of backups allows you not to overload your backup location by limiting the maximum number of backups to keep:
   

In case of insufficient backup quota on Hyper Backup or to delete historical versions of backup data, take note of this other guide.

Restore / see backups

To restore / see your backups:

• It is possible to use any Swift client compatible Keystone V3, e.g. Cyberduck.
• If your backups are in a format .hbk (owner Synology format)...
  • ... and that you no longer have NAS, download the file .hbk and use their software Hyper Backup Explorer.
  • See their official guide to restore to another Synology NAS.

This guide provides instructions for strengthening the security of a Synology NAS.

Need to Secure Your Synology

Synology NAS devices are very popular and therefore are subject to numerous hacking attempts. It is important to properly configure your Synology and protect it with a strong password, otherwise it could be vulnerable to automated scans that search for and detect all Synology devices connected worldwide that have easily exploitable vulnerabilities.

Some best practices to implement to enhance the security of your Synology:

• Always update the Synology operating system (DSM) regularly.
• Open the Security Advisor application and perform a scan to detect security issues. Apply all recommended actions.
• Change the default port, which is set to 5000 (for example, 26753 or 38000).
• Enable and configure the firewall.
• Disable services and modules that are not used and not necessary for your usage.
• Avoid using MyDS if possible.
• Apply these Synology recommendations.

Learn more: https://news.infomaniak.com/securiser-acces-synology/

This guide explains how to create a custom MX record (mx.domain.xyz assuming that domain.xyz It belongs to you) to then use in the MX configuration of your NAS.

Custom MX recording

To access your domain names:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on DNS area in the left side menu.
4. Click the blue button Add Record:
   
5. Select MX as type of registration.
6. Click on Next:
   
7. Inform the desired MX record ("mx.domain.xyz" e.g.).
8. Point the record to the desired IP address (target).
9. Click on the button Save:
   

This guide details how to backup a Synology NAS using the Cloud Sync application via the OpenStack Swift protocol on Swiss Backup, the independent Swiss cloud backup solution.

Introduction

• It is recommended to use Hyper Backup instead: read this guide

Configuring Cloud Sync

Prerequisites

• Own a Swiss Backup space from Infomaniak with an available device quota (minimum 1) for Cloud Backup
• Add 1 Cloud device to get the OpenStack Swift settings

To set up a new backup:

1. Log in to the administration interface of your Synology NAS (DSM)
2. If necessary, install the Cloud Sync application from the Package Center
3. Open the Cloud Sync application
4. If necessary, click on + to add a new Cloud provider
5. Choose OpenStack Swift from the provider list:
   
6. Fill in the fields with your device-specific information (read this guide - click here) and modify the dropdown menus as shown below:
   
    
7. Fill in the fields with your device-specific information (read this guide - click here) and modify the dropdown menus as shown below:
   
    
   1. Choose Location (default choice offered)
   2. Choose Container Name (this is the domain name in your device information)
       
8. Task configuration: enter...
    
   1. Connection name (e.g., OpenStack Swift)
   2. Local path (content to backup)
   3. Remote path (folder where your files will be backed up)
   4. Sync direction (transfer only local changes recommended for backup)

This guide explains how to link a domain name to NAS Synology that you rent from Infomaniak.

Associate a domain

To connect your domain name to Synology:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Linking a domain name (in the part Associated areas):
   
4. Enter a domain name.
5. Repeat the operation if necessary for your other domain names.

This guide explains how to restart and reset a Synology NAS (resetting is equivalent to restoring the device to its factory settings) that you rent from Infomaniak.

Restarting the Synology NAS

You can restart the NAS directly from the Manager.

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on the ‍ icon in the top right corner of the interface (or navigate through the left side menu, for example).
3. Choose Synology NAS (under the Cloud Computing universe).
4. Click on the name of the relevant object in the displayed table.
5. Click on Restart server (under Quick actions).

Resetting the Synology NAS

You can request the reset of your NAS from the Manager:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on the ‍ icon in the top right corner of the interface (or navigate through the left side menu, for example).
3. Choose Synology (under the Cloud Computing universe).
4. Click on the name of the relevant object in the displayed table.
5. Click on Reset server (under Quick actions).

Two reset modes

You can choose one of the following two reset modes:
 

1. SOFT RESET: reset the administrator password and network settings
   Partial reset may be necessary if you no longer have access to the "admin" account. It allows you to redefine a password for the "admin" account.
2. HARD RESET: reset the operating system
   Complete reset is necessary when there is no longer access to the admin account due to erroneous configuration in the DSM firewall, etc. Resetting the DSM allows you to revert to factory settings. This operation generally does not affect disk data.

More details on the procedures here: https://www.synology.com/en-global/knowledgebase/DSM/tutorial/General_Setup/How_to_reset_my_Synology_NAS

Canceling the reset request

Once the reset is requested, wait and an "in progress" element will appear on your dashboard. At the same place, you can cancel this reset if necessary.

This guide explains how to perform a command line speed test (iPerf CLI) between your computer and your Synology NAS. These tests can help you evaluate the download and upload speeds of your Internet connection to and from your NAS.

Speedtest tool configuration

To install the SynoCli Monitor Tools package:

1. From the DSM interface, access the Package Manager.
2. Click on the button Parameters in the taskbar, then go to the tab Package source.
3. Click on the button Add.
4. Fill in the fields as follows:
   • Name : SynoCommunity
   • Location : https://packages.synocommunity.com/
5. Validate both windows by clicking on Okay..
6. In the left-hand menu, a new tab entitled Community will appear. Select it, then install the package SynoCli Monitor Tools.

SSH connection activation

In order to activate the SSH service:

1. In the DSM interface, open the Control panel.
2. Click on the tab Terminal & SNMP in the left menu.
3. Check the box Enable SSH service.
4. Click on Apply to validate.
   • If you no longer need the SSH connection after the test, you can uncheck this box to disable the service.

Launch of iPerf server

To connect to the NAS via SSH:

1. Open a console on your computer:
   • Terminal for macOS,
   • PowerShell or Order Invite for Windows,
   • Shell for Linux.

2. Run the following command:

   ssh nom_utilisateur_dsm@ip_du_synology
   

3. Enter the password of your DSM account and then confirm with the Enter key.

4. Once connected to SSH, run the iPerf server with the following command:

   iperf3 -s

Launch of the speed test

In order to download and run the iPerf3 client:

1. Download iPerf3 executable for your operating system from the official website.
2. Open a new console.
3. Navigate to the folder where the iPerf3 executable is located.

4. Run the following command:

   iperf3 -c ip_du_synology
   

5. The test result will show up after a few seconds. You will then be able to view bandwidth rates in sending and receiving between your computer and your Synology NAS.

This guide explains how to connect to an operating system NAS Synology hosted by Infomaniak.

DSM access

To enable and manage a Synology Infomaniak NAS:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the button Enable my Synology.
4. Wait while your Synology is activated.
5. Click on Manage my Synology from the U.S. Rapid action.

Then it is recommended to take note of this other guide to secure your Synology NAS.

This guide details the support offered by Infomaniak regarding the Synology NAS offer.

It is important to distinguish between the services offered by Infomaniak and those offered by Synology. Infomaniak focuses on the hardware management of Synology servers, while Synology focuses on the development and support of their operating system and software. In case of software-related issues, it is recommended to directly contact Synology support for appropriate assistance.

Hardware vs Software

Infomaniak is a company that provides hosting and server management services. In the case of Synology NAS, Infomaniak handles only the hardware part of the servers, also known as "hardware." This means the company focuses on the physical management of the server and not on software or system management, taking care of various tasks related to setup and maintenance.

Setting up Synology in our datacenter

Firstly, Infomaniak installs the server in its datacenter, which is a facility designed to store and manage servers and data.

Installation of hard drives

Next, Infomaniak installs the hard drives into the server, which allows for storing data and files.

Hard drive replacement

Infomaniak can also replace a hard drive if necessary. This might be required if a hard drive fails or if an upgrade is needed to improve server performance. In such cases, Infomaniak replaces the faulty or outdated hard drive with a new one and configures the system to function properly.

Rebooting Synology (hardware reboot only)

Additionally, if a hardware reboot is necessary to resolve an issue with the server, Infomaniak can also perform this task. Hardware reboot is a complete restart process of the server, which requires physical intervention on the server itself. Infomaniak is capable of safely carrying out such reboots to prevent any data loss.

Resetting Synology

Finally, Infomaniak can reset the NAS if needed. This involves wiping all data and files from the server to reset it to its default settings. This procedure is sometimes necessary to resolve technical issues or to prepare the server for new usage.