Knowledge base

Thank you for using Infomaniak to send your large files and folders to your contacts worldwide!

SwissTransfer is a secure online file transfer platform that allows you to send large files easily and efficiently.

Data Transfer with SwissTransfer

Unlike many other file transfer services, SwissTransfer accepts files up to 50 GB, which is especially useful for large files that cannot be sent via email or other traditional means.

Furthermore, data security is guaranteed as Infomaniak places a strong emphasis on confidentiality and ethics.

Downloading

Files transferred via SwissTransfer can be downloaded by the user

• either one by one
• or by using the "Download all" button, which will create a .zip archive to download
  • if the archive exceeds 10 GB, the files must be downloaded individually
  • therefore, if you need to send dozens of large files, it’s best to group them in advance into a zip/rar/etc. archive (see below)

Compress Files Before Sending

You can transfer several files with SwissTransfer by selecting them on your device, even if the data to be sent includes folders.

To facilitate sending, it's not mandatory but easy to compress your files into a format like ZIP, for example.

These steps will create a new compressed .zip folder that can be sent faster with SwissTransfer because the total size will typically be reduced.

on macOS and Linux

1. From your computer, select the folder(s) to send
2. Right-click on the folder(s) to archive
3. Select the "compress" option 
   
   

on Windows

1. From your computer, select the folder(s) to send
2. Right-click on the folder(s) to archive
3. Select the "Send to" option
4. Click the "Compressed folder" option

Send the Compressed Files

All that remains is to drag and drop your compressed file(s) into SwissTransfer:

This guide explains how to attach files to emails sent from Infomaniak Mail, the comprehensive online solution for reading and managing your emails.

Attaching Files from Your Computer to the Message

To add an attachment from your computer:

1. Log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on New Message
3. Click on the paperclip icon Attach a File
4. Browse locations to select the files to attach to the message
   

If the size of attachments exceeds 25 MB, a Swiss Transfer link will be generated: the data is stored in Switzerland in Infomaniak's Cloud and automatically converted into a download link. Your recipients can use this link to easily download your attachments during a predefined period.

You can send up to 100 files or a maximum of 3 GB per message using this method.

Attaching kDrive Files to the Message

To attach an existing kDrive file:

1. Log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on New Message
3. Click on the icon  to browse locations and select the files to attach to the message
4. Click on the blue button Attachment (to attach the files to the message instead of sending a simple link to the files) and then click the blue Insert button
   

Include an Image in the Message Body

To add an image to the message (within the text of your message), you have 2 options:

• Drag and drop the image into the input interface (images larger than 10 MB will not be displayed but will be attached)
• Click on the icon representing the frame with mountains and then:
  
   
  1. Click on the button to upload an image (which allows you to choose it from your desired location and then insert it into the body of the message)
  2. or enter the URL of the image you want to include; the image must be located somewhere on the internet (you can use the FTP Manager file manager to upload your image to your hosting space if you have one) and must still be there when your recipient views the message