Knowledge base

Thank you for using Infomaniak to send your large files and folders to your contacts worldwide!

SwissTransfer is a secure online file transfer platform that allows you to send large files easily and efficiently.

Data Transfer with SwissTransfer

Unlike many other file transfer services, SwissTransfer accepts files up to 50 GB, which is especially useful for large files that cannot be sent via email or other traditional means.

Furthermore, data security is guaranteed as Infomaniak places a strong emphasis on confidentiality and ethics.

Downloading

Files transferred via SwissTransfer can be downloaded by the user

• either one by one
• or by using the "Download all" button, which will create a .zip archive to download
  • if the archive exceeds 10 GB, the files must be downloaded individually
  • therefore, if you need to send dozens of large files, it’s best to group them in advance into a zip/rar/etc. archive (see below)

Compress Files Before Sending

You can transfer several files with SwissTransfer by selecting them on your device, even if the data to be sent includes folders.

To facilitate sending, it's not mandatory but easy to compress your files into a format like ZIP, for example.

These steps will create a new compressed .zip folder that can be sent faster with SwissTransfer because the total size will typically be reduced.

on macOS and Linux

1. From your computer, select the folder(s) to send
2. Right-click on the folder(s) to archive
3. Select the "compress" option 
   
   

on Windows

1. From your computer, select the folder(s) to send
2. Right-click on the folder(s) to archive
3. Select the "Send to" option
4. Click the "Compressed folder" option

Send the Compressed Files

All that remains is to drag and drop your compressed file(s) into SwissTransfer:

This guide explains how to attach attachments to emails sent from the Web app Mail Infomaniak (online service) mail.infomaniak.com), the complete online solution to read and manage your emails.

Attaching files from the computer to the message

To add an attachment present on your computer:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on New message.
3. Click on the trombone icon Attach File.
4. Browse the locations to select the pieces to attach to the message:
   

If the attachment size exceeds 25 MB, a link Swiss Transfer will be generated: the data is stored in Switzerland in the Cloud of Infomaniak and automatically converted to a download link. Your recipients will be able to use this link to easily download your attachments during a predefined period.

You can send up to 3 GB of attachments per message using this method.

Attach kDrive files to the message

To add an existing attachment to kDrive:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Click on New message.
3. Click on the icon of kDrive folder to browse the locations and select the parts to attach to the message.
4. Click the blue button Enclosure (to attach the files to the message rather than send a simple link to the files) then click the blue button Insert:
    

Include an image in the message body

To add an image to the message (in the middle of the text of your message), 2 possibilities:

• Drag/drop image into input interface(images over 10 MB will not be displayed but will be attached).
• or Click on the icon representing the setting with the mountains and then:
  
   
  1. Click on the button for Upload Image (which allows you to choose it at the location of your choice and then insert it into the body of the message).
  2. or enter the URL of the image you want to include; the image must be somewhere on the Internet (you can use the FTP File Managerto send your image to your hosting space if you have one) and must still be there at the time of your correspondent's view of the message