Knowledge base

This guide concerns the management of users for Swiss Backup for Acronis backups.

Swiss Backup Administrator

Your SBA-XXXX-ADMIN account, obtained after configuring Swiss Backup on the Infomaniak Manager, by default, has access to all licenses, devices, locations, and all the quota at its disposal:

1. Login to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed.
2. On the homepage, an administrator account will always see the management button, which is not the case with a limited account:
   
3. This grants access to the section reserved for admin accounts (or "company leaders" as per the terms visible on the acronis.infomaniak.com platform):
   

If you have acquired 2 licenses/devices, and your total storage quota for Acronis is 1 TB (for example):

• 1 Mobile
• 1 Server

Your SBA-XXXX-ADMIN account can back up 1 mobile device and 1 server; the storage quota of the 2 devices will be shared but limited to 1 TB.

In the Acronis interface, you will see an "unlimited" quota, but it remains limited to the options you have chosen in the Swiss Backup Manager.

To have better control over storage quotas and service quotas (licenses), create users in Acronis. This allows you to:

• manage quotas
• manage notifications
• change backup frequencies
  etc.

Add a User

There are two types of user accounts: administrator accounts and user accounts (refer to Acronis' documentation for more information). Only an administrator account can add/remove users:

1. Login to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed.
2. Click on Manage Account in the left sidebar.
3. Click on Company Leaders.
4. Click on the Users button.
5. Click the + New button at the top of the page.
6. Fill in the information (refer to Acronis' documentation for this).

Delete a User

Caution:

• Deleting the device is irreversible, and all backed-up data will be removed from Infomaniak's servers.
• The machines associated with this user will be unregistered.
• All protection plans will be revoked from all machines associated with this user.

To delete the account:

1. Login to the Acronis Console (acronis.infomaniak.com) with an Admin account.
2. Click on Manage Account in the left sidebar.
3. Click on Company Leaders (as in this example).
4. Click on the action menu ⋮ to the right of the user in question in the displayed table.
5. Deactivate the account.
6. Once the account is deactivated, delete the account (from step 5 above).

Linking Device and User

Example

Storage 1 TB
Licenses 2 Mobiles, 1 Server, 1 VM

• SBA-XXXX-ADMIN (limited to quotas from the Infomaniak Manager by default)
• User1 (storage quota: 800 GB, service quota: 1 Mobile, 1 Server)
• User2 (storage quota: 200 GB, service quota: 1 Mobile, 1 VM)

To link a device to a user, download and install the Acronis agent on the respective device and confirm the registration with the correct account (SBA-XXXX-ADMIN, user1, or user2):

For troubleshooting registration issues, refer to this guide (click here).

This guide explains how to install the Acronis Backup Agent for Swiss Backup on Apple Macs equipped with M1, M2... processors using an ARM architecture instead of the usual x86 architecture.

The uninstallation guide can be found here (click here).

Install the Specific ARM Acronis Agent

To access the Acronis management interface:

1. Log in to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed
2. Click on the user icon at the top right
3. Click on Downloads
   
4. Choose the client suitable for your machine
   

Caution

If you take the version available from the left sidebar, it will not be compatible:

1. Do not follow this method below because the version obtained will not be the correct one (Intel version):
2. 
3. 

This guide explains how to delete a Swiss Backup using Acronis and the different scenarios you may encounter during deletion. Also refer to the Acronis guide for more information.

Prerequisites

• At least one device must be registered (and online) with the same credentials used to perform the backup

  • e.g. if the goal is to delete a backup made by SBA-XXXX-ADMIN but no device is online, simply download Acronis on another device and register it with the same user

    

• Deleting requires free space

  • consider increasing your user quota (help); once deletion is done, you can revert the quota to the agreed level

    

• Refresh storage

  • if a recent deletion was made, be patient as it may take time depending on the archive size; if storage space used hasn’t changed, refresh the backup location

    

Delete an Acronis Backup

For this:

1. access Backup Storage son the Cyber Protect console
2. select the location from which you want to delete backups
3. select the backup archive you wish to delete backups from

Delete the entire backup archive

• click on Delete
• deleting a backup archive removes all backups from that archive

Delete a specific backup within the backup archive

1. click on Show Backups
2. select the backup (restore point) you want to delete
3. click on Actions > Delete
   1. when deleting a backup archive, check the box and click Delete to confirm your decision
   2. when deleting a specific backup, click Delete to confirm your decision

Delete all backups related to a user

• even if no device is online, you can Disable > Delete (refer to the Acronis guide for more information)

Delete incomplete backups (if any)

• see this article for detailed instructions

Certificate

If the storage quota issue/purge problem persists even after increasing the storage quota of the relevant user, it is recommended to reinstall Acronis.

When Acronis is completely uninstalled, it removes the certificate that may be causing this bug.

To manually remove the certificate without uninstalling Acronis:

1. locate and delete/move the certificate - guide
2. restart Acronis Managed Machine Service - guide
3. perform a backup or refresh storage
4. this will generate a new certificate and resolve the storage quota issue

This guide explains how to remove a device (Cloud backup type) on Swiss Backup, the backup solution in an independent Swiss cloud.

Remove a device (Swift, S3, etc.)

To access Swiss Backup and remove one of the free backup locations:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate using the left sidebar menu, for example)
3. Choose Swiss Backup (universe Cloud Computing)
4. Click on the name of the relevant object in the displayed table:
   
5. Click on the blue button Manage my devices (in the Cloud Backup Space section):
   
6. Click on the action menu ⋮ to the right of the relevant object in the displayed table
7. Click on Delete the device
   
8. Confirm the deletion by entering the Manager login password and activating the confirmation checkbox

To choose a new Swiss Backup device, read this guide (click here)

This guide details how to manually back up data using the Cyberduck application (macOS / Windows) via the S3 Compatible protocol on Swiss Backup, the independent Swiss cloud backup solution.

You can also use FileZilla (SFTP): read this guide (click here).

Prerequisites

• Have an Infomaniak Swiss Backup space with an available device quota (minimum 1) for Cloud Backup
• Add 1 Cloud device to get the S3 Compatible settings
• Download and install Cyberduck (macOS / Windows)

Configure Cyberduck

To configure a new backup:

1. Open a connection / click on Open Connection
   
   
2. Go to More Options
   
    
3. Click on Profiles to choose the appropriate profile
    
4. Fill in the fields according to your device-specific information (read this guide - click here)
   

This guide details how to manually backup data using the MSP360 (formerly CloudBerry macOS) application via the S3 Compatible protocol on Swiss Backup, the independent Swiss cloud backup solution.

You can also use FileZilla (SFTP): read this guide (click here).

Prerequisites

• Own an Infomaniak Swiss Backup space with an available device quota (minimum 1) for Cloud Backup
• Add 1 Cloud device to obtain the S3 Compatible settings
• Download and install MSP360 (macOS)

Configure MSP360/CloudBerry

To configure a new backup:

1. Go to Settings
   
2. Select S3 Compatible storage from the list below:
   
3. Fill in the fields with information specific to your device (read this guide - click here)
   
   • Display Name: the name of this storage space in the application
   • AccessKey and SecretKey: the access keys generated from the email received from Infomaniak after creating the storage space
   • Endpoint (or Server URL): https://s3.swiss-backup02.infomaniak.com
   • The "bucket" value remains default
   • Click OK to confirm

This guide explains how to modify an Swiss Backup offer, the backup solution in an independent Swiss cloud.

Modify the Swiss Backup Offer

To access the modification of the Swiss Backup offer:

1. Login to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Select Swiss Backup (universe Cloud Computing)
4. Click on the name of the relevant object in the displayed table
5. Click on the action menu ⋮ to the right of the Swiss Backup space name
6. Click on Modify Offer:
   
7. Adjust the offer according to your needs by modifying: 
   • storage space
   • number of devices
   • number of virtual machines via Acronis
   • number of Linux / Windows servers via Acronis
     etc.
8. Click on Next and proceed to payment

You can also manage the offer directly on the product dashboard:

Examples of Offer Modifications

The user initially wanted to:

• back up with Acronis an iOS / Android mobile device
• + have a free Cloud-type backup for backing up via SFTP or similar.

Since then, the user prefers to:

• back up 2 devices via Acronis (still the mobile device but also a Windows computer) without keeping a free backup

Here's how the quota modifications work:

Only paying for the contents of the cart would be left for the offer modification to apply.

Attention:

The case below requires prior deletion of the ongoing backup (website backup in this example) from your Acronis dashboard.

Indeed, if the goal is to completely modify the offer (to switch to a single backup of a Windows computer, for example) and the website backup is no longer necessary, you will not be able to complete the order due to the message "The number of selected licenses is less than the current usage of your product" that appears when you try to set the quantity of the type of backup you no longer need to zero:

So in this case:

1. Login to the Acronis dashboard with the credentials of the backup location (help)
2. Delete the relevant device from the Devices menu
3. Wait for about ten minutes for the quotas to update

The quota of your current devices, visible on the Infomaniak Manager, must go to 0. Only then will it be possible to modify the offer according to your wishes, without encountering any blocking errors.

To restore a Swiss Backup backup to a virtual machine, read the Acronis documentation on this subject.

This guide details how to back up a Google Workspace (Gmail, Google Drive, Google Calendar, …) using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

It is also possible to back up other types of data.

Prerequisites

• Have an Infomaniak Swiss Backup space with an available device quota (minimum 1) for a Google Workspace backup (1 license per Workspace user to be backed up)
  
• If necessary, increase the device quota according to your needs
• add the device to the Infomaniak Manager to receive the login credentials
• create a new project on Google Cloud Platform (console.cloud.google.com) as a super administrator
  
• read the Acronis documentation on this:
  1. What does Google Workspace protection mean?
  2. Creating a personal Google Cloud project
  3. Add a Google Workspace organization
  4. Discover Google Workspace resources
  5. Configure backup frequency
• allow 20 to 30 minutes to set everything up

Authorize Acronis to Access Google Cloud Platform

In the Google Cloud Platform console:

1. select your new project
2. in the navigation menu, select APIs & Services > Enabled APIs and Services
   
   
   
3. disable each API enabled by default in this project one by one:
   1. scroll down the Enabled APIs and Services page
   2. click on the name of an enabled API
   3. on the API/Service details page that opens, click Disable and confirm
      
   4. go back to the previous page and do the same with the next API
4. from the Google Cloud Platform navigation menu, select APIs & Services > Library
5. in the API library, enable the following APIs one by one:
   1. Gmail API
   2. Google Drive API
   3. Admin SDK
   4. Google Calendar API
   5. Google People API
   using the search bar to find the required APIs
   
6. click on its name and then on Enable
7. to search for the next API, return to step 5
8. from the Google Cloud Platform navigation menu, select APIs & Services > OAuth consent screen
9. in the window that opens, select Internal for the user type, then click Create
   
   
   
10. in the Application name field, enter a name for your application
11. in the User support email field, enter the email address of the super administrator
12. in the Developer contact information field, enter the email address of the super administrator
13. leave all other fields blank, then click Save and Continue
14. on the Scopes page, click Save and Continue without making any changes.
15. on the Summary page, review your settings and then click Return to Dashboard
16. from the Google Cloud Platform navigation menu, select Credentials > Service account
17. click on Create Service Account
    
    
    
18. specify a name, description, and click Create and Continue
    
    
    
19. do not modify anything in the Grant this service account access to project and Grant users access to this service account steps
20. click Done; the Service accounts page opens
21. select the new service account, then under Actions, click Manage keys
22. under Keys, click on Add Key > Create new key, then select the JSON key type
    
23. click Create; a JSON file containing the private key of the service account is automatically downloaded to your machine: keep this file safe as you will need it to add your Google Workspace organization to the Cyber Protection service as described later in this guide
24. from the Google Cloud Platform navigation menu, select Credentials > Service account
25. in the list, find the service account you created, then copy its OAuth 2.0 Client ID displayed in the OAuth 2.0 Client ID column (OAuth 2.0 Client ID)
    
26. log in to the Google Admin console (admin.google.com) as a super administrator
27. in the navigation menu, select Security > Access and data controls > API controls
    
    
28. scroll down the API controls page then under Domain-wide delegation, click on Manage domain-wide delegation; the Domain-wide delegation page opens
29. on this page click on Add
    
    
    
30. the Add a new client ID window opens
31. in the Client ID field enter the client ID of your service account
32. in the OAuth scopes field add the following "scopes":
    
    1. https://mail.google.com
    2. https://www.googleapis.com/auth/contacts
    3. https://www.googleapis.com/auth/calendar
    4. https://www.googleapis.com/auth/admin.directory.user.readonly
    5. https://www.googleapis.com/auth/admin.directory.domain.readonly
    6. https://www.googleapis.com/auth/drive
    7. https://www.googleapis.com/auth/gmail.modify
33. click on Authorize
    
    

Your new Google Cloud project can now access data from your Google Workspace account.

Creating the Backup Space

To configure Google Workspace backup with Acronis:

1. log in to the Acronis Console (acronis.infomaniak.com) with the credentials obtained after adding the device — read this guide (click here) if needed
2. click the device add button to add a Google Workspace device
    
   
    
   
3. enter the email address of a super administrator for your Google Workspace account (no matter if two-step verification is enabled for the super administrator's email account)
4. locate the JSON file containing the private key of the service account you created in your Google Cloud project (or paste the file's content as text)
5. click Confirm
   

Your Google Workspace organization will then appear under the Devices tab in the service console.

As an Infomaniak Partner, it is recommended to manage your Swiss Backup clients within a single Acronis account/access, and to define groups/units on the Acronis console.

It is not possible to migrate end customers or end customer backups between 2 Swiss Backup accounts.