Knowledge base

This guide details how to backup a Synology NAS using the Cloud Sync application via the OpenStack Swift protocol on Swiss Backup, the independent Swiss cloud backup solution.

Introduction

• It is recommended to use Hyper Backup instead: read this guide

Configuring Cloud Sync

Prerequisites

• Own a Swiss Backup space from Infomaniak with an available device quota (minimum 1) for Cloud Backup
• Add 1 Cloud device to get the OpenStack Swift settings

To set up a new backup:

1. Log in to the administration interface of your Synology NAS (DSM)
2. If necessary, install the Cloud Sync application from the Package Center
3. Open the Cloud Sync application
4. If necessary, click on + to add a new Cloud provider
5. Choose OpenStack Swift from the provider list:
   
6. Fill in the fields with your device-specific information (read this guide - click here) and modify the dropdown menus as shown below:
   
    
7. Fill in the fields with your device-specific information (read this guide - click here) and modify the dropdown menus as shown below:
   
    
   1. Choose Location (default choice offered)
   2. Choose Container Name (this is the domain name in your device information)
        
8. Task configuration: enter...
    
   1. Connection name (e.g., OpenStack Swift)
   2. Local path (content to backup)
   3. Remote path (folder where your files will be backed up)
   4. Sync direction (transfer only local changes recommended for backup)

This guide explains how to find a solution if you are running a backup with Swiss Backup but it fails with a connection error.

Check what could be blocking the connection

Antivirus

In some cases, security programs like antivirus or other security suites block the functionality of the Acronis Agent. Add the program folders and executables to the whitelist to resolve the issue:

• Windows: https://kb.acronis.com/content/36429#Windows3
• macOS: https://kb.acronis.com/content/36429#macOS4
• Linux: https://kb.acronis.com/content/36429#Linux5

Closed Ports

Refer to the documentation on ports that need to be opened or unused by another process and check the ports automatically with the Acronis CVT utility:

• Windows / Linux: https://kb.acronis.com/content/47678
• macOS: Use Terminal to run the following command:

This guide details how to back up an Apple macOS computer using Acronis on Swiss Backup, the backup solution in an independent Swiss cloud.

Prerequisites

• Check the macOS versions supported by the Acronis Agent.
• Have a Swiss Backup space with Infomaniak with an available device quota (minimum 1) for macOS
  
  
• If necessary, increase the device quota according to your needs.
• Add the device in the Infomaniak Manager to receive login credentials.

Configure the Backup

To configure the backup with Acronis:

1. Log in to the Acronis Console (acronis.infomaniak.com) — read this guide (click here) if needed.
2. Download and install the Acronis Agent for macOS.
3. Click on Register Machine at the end of the installation
   
4. Do not modify the proposed code, choose the relevant user if necessary, and click on Verify Code
   
5. Create a backup plan.

Grant Full Disk Access

If necessary, grant full disk access to the Cyber-Protect-Service Agent Acronis. The password required to unlock the padlock is your Mac's (user account) password:

For restoration, read this guide (click here).

This guide details how to backup a server running the Linux distribution of your choice to Swiss Backup, the independent Swiss cloud backup solution.

Prerequisites

• Have an Infomaniak Swiss Backup space with an available device quota (minimum 1) for Cloud backup
• Install the rClone application using the package manager of your Linux distribution
• Add 1 device of type Server to obtain the rClone parameters
  

Configure rClone for Swiss Backup

To configure a new backup:

1. Download the rclone file received by email after adding the device
   
2. Place the file in the directory ~/.rclone.conf.config/rclone/ or append the file's contents to the end of the existing ~/.rclone.conf.config/rclone/rclone.conf file (on Debian Stretch, this file is located at: ~/.rclone.conf) — rClone documentation
3. Open the rclone.conf file with a text editor and replace [password] with the generated password:
   
4. Run the rclone config command to verify that the configuration has been applied
5. Start the backup with the command rclone sync /local/path project_name:default

If needed, you can retrieve the login information in your Manager.

Example rClone Configuration

You can replace [sb_project_SBI-AB123456] with a name of your choice for convenience.

For example, using [swissbackup] would be:

instead of:

Start a Backup or Restore

Start a backup with the following command:

rclone sync /local/folder sb_project_SBI-AB123456:remote/folder

Start a restore with the following command:

rclone sync sb_project_SBI-AB123456:remote/folder /local/folder

This guide details how to back up Nextcloud data via the OpenStack Swift protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

It is also possible to use Hyper Backup (recommended): read this guide (click here).

Prerequisites

• Own an Infomaniak Swiss Backup space with an available device quota (minimum 1) for Cloud Backup
• Add 1 Cloud device to obtain OpenStack Swift settings

Configure Nextcloud for Swiss Backup

To set up a new backup:

1. Enable the External storage support app in the Apps section of your Nextcloud installation:
   
2. Click on External Storage in the Administration section of your Nextcloud installation
   
3. Click on the dropdown menu and choose OpenStack Object Storage
   
4. Fill in the fields with your device-specific information (read this guide - click here) and modify the dropdowns if necessary as shown below:
   
   Region: RegionOne
   Bucket: default
   Username: your Swiss Backup user ID, like SBI-AA12345
   Domain: default
   Password: the password obtained after creating the Swiss Backup user
   Tenant name: sb_project_SBI-AA12345 (according to the username above)
   Identity endpoint: take the location (1) followed by the path (2) in your connection information
   
   
   so here: swiss-backup03.infomaniak.com/identity/v3

This guide details how to manually back up data using the Cyberduck application (macOS / Windows) via the SFTP protocol on Swiss Backup, the backup solution in an independent Swiss cloud.

It is also possible to use the OpenStack Swift protocol: read this guide (click here).

Prerequisites

• own a Swiss Backup Infomaniak space with an available device quota (minimum 1) for a Cloud backup
• add 1 device of type Cloud to get SFTP settings
• download and install Cyberduck (macOS / Windows)

Configure Cyberduck

To configure a new backup:

1. open a connection / click on Open Connection
   
   
2. fill in the fields according to the information specific to your device (read this guide - click here)
   
   1. choose from the dropdown menu: SFTP (SSH File Transfer Protocol)
   2. server: sftp.swiss-backup02.infomaniak.com
   3. Username: Swiss Backup device Name ( ex: SBI-MS0020 )
   4. Password: Password generated via the email received after creating the Swiss Backup device
   5. click on Connect

Cyberduck allows you to create bookmarks, pre-configured accesses for easy connection to FTP storage later on. To create a new bookmark:

1. click on the + icon at the bottom left
   
2. fill in the fields according to the information specific to your device (read this guide - click here)
1. choose from the dropdown menu: SFTP ( SSH File Transfer Protocol )
2. write the Cyberduck bookmark name
3. Server: sftp.swiss-backup02.infomaniak.com
4. Username: Swiss Backup device Name ( ex: SBI-MS0020 )
5. Password: Password generated via the email received after creating the Swiss Backup device
3. close the window

Once the bookmark is created, double-click on this bookmark to connect to the FTP storage.

This guide details how to obtain the login and configuration information for Swiss Backup (backup with Acronis), the backup solution in an independent Swiss cloud.

It also explains the differences between the passwords available to you.

Accessing Login Information

To access the information regarding your connection to Acronis:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left side menu, for example)
3. Choose Swiss Backup (Cloud Computing universe)
4. Click on the name of the relevant object in the displayed table:
   
5. The different information regarding your device will be displayed on the page:
   1. User name: SBA-AB123456-ABCDE
   2. Password: *** (read below to manage it)

Different Passwords

Infomaniak Account

In order to access the management of the Swiss Backup product (Acronis or Cloud storage), you need to log in to the Infomaniak Manager: read this guide.

Acronis Backup

To establish a connection to the Acronis interface, a password must be generated the first time when creating a device on the Swiss Backup interface and activating the identifier (point 11 at the bottom of this guide).

It is not possible to display an already generated password. In case of forgetting, you need to generate a new one:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left side menu, for example)
3. Choose Swiss Backup (Cloud Computing universe)
4. Click on the name of the relevant object in the displayed table
5. Click on Generate a new password (in the Acronis Backup Space section) and follow the wizard:
   

Non-Administrator Account

An administrator account can create non-administrator accounts. Resetting a non-admin account password is requested on the login page to the Acronis interface and is then offered via email to the user's address:

If no message arrives at the user's email, make sure the username is correct (sb_12345 may sometimes have been created with a username, and that's the name you need to specify to reset the password).

Acronis Encryption

We recommend encrypting all backups stored in the Cloud storage, especially if your company is subject to regulatory compliance. The encryption password is not subject to any length or complexity requirements.

To activate encryption, specify the encryption settings when creating a protection plan. Once a protection plan is applied, the encryption settings cannot be changed.

To use different encryption settings, create a new protection plan.

Cloud Backup

To establish a connection of the type Swift / S3 / FTP/SFTP / etc., a password for this type of backup is generated when creating a device on the Swiss Backup interface and activating the identifier.

This guide explains how to find a solution if the Acronis Agent for Swiss Backup prompts you to register your machine but returns an error when you click on "Register Machine."

Manual Registration

In some situations, especially if you have (re)installed Acronis on your device, the application may ask you to register your machine and then display an error. In this case, you need to perform a manual Acronis registration.

Windows

Use the Acronis Cleanup Utility to manually register the machine.

Alternatively, via command line (CLI):

1. open Command Prompt from your Start Menu by typing cmd (in the search results, right-click on cmd and select Run as administrator)
2. to unregister, enter cd "C:\Program Files\BackupClient\RegisterAgentTool\"
3. then .\register_agent.exe -o unregister -t cloud -a acronis.infomaniak.com
4. to re-register, enter cd "C:\Program Files\BackupClient\RegisterAgentTool\"
5. then .\register_agent.exe -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE" replacing/completing the details specific to your account

macOS

Follow the guide to uninstall the application.

Alternatively, via command line (CLI):

1. open Terminal
2. to unregister, enter sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o unregister -t cloud -a acronis.infomaniak.com
3. to re-register, enter sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE" replacing/completing the details specific to your account and then provide your computer's password when prompted

Did the registration succeed?

If you receive a 200 message or "success," the command executed correctly.

If the result is different, take a screenshot of the error message and then contact Infomaniak support.

This guide explains how to recover specific files or folders/directories from a backup made with Acronis and Swiss Backup, Infomaniak's Swiss backup solution.

Preamble

• Viewing files or folders online via the Acronis console allows browsing files or folders up to a maximum size of 100 MB; beyond this limit, downloading the file or folder is necessary to view it.
• Also refer to Acronis documentation on this topic.

Restore Specific Data

Follow these steps:

1. Log in to the Acronis dashboard using the credentials for the backup location (help)
2. Click on the relevant device from the All Devices menu on the left
3. Click on Restore from the menu that appears on the right
4. Click on Restore Files/Folders
5. Select the files to restore
6. Click Restore

This guide explains how to increase or decrease the allocated space for a backed-up device using Swiss Backup. This is particularly useful when you receive an email informing you that you no longer have enough free space to perform your backups.

Modifying Quotas for User Devices

Follow these steps:

1. Log in to the Acronis Console (acronis.infomaniak.com) — refer to this guide (click here) if needed
2. Click on Manage Account in the left sidebar
   
3. Click on Company Leaders
4. Click on the relevant user under Users
   
5. Click on the pencil icon in the QUOTAS box on the right
6. Click directly on the disk space to edit the desired values