Knowledge base

This guide details how to backup a Synology NAS using the Cloud Sync application via the OpenStack Swift protocol on Swiss Backup, the independent Swiss cloud backup solution.

Introduction

• It is recommended to use Hyper Backup instead: read this guide

Configuring Cloud Sync

Prerequisites

• Own a Swiss Backup space from Infomaniak with an available device quota (minimum 1) for Cloud Backup
• Add 1 Cloud device to get the OpenStack Swift settings

To set up a new backup:

1. Log in to the administration interface of your Synology NAS (DSM)
2. If necessary, install the Cloud Sync application from the Package Center
3. Open the Cloud Sync application
4. If necessary, click on + to add a new Cloud provider
5. Choose OpenStack Swift from the provider list:
   
6. Fill in the fields with your device-specific information (read this guide - click here) and modify the dropdown menus as shown below:
   
    
7. Fill in the fields with your device-specific information (read this guide - click here) and modify the dropdown menus as shown below:
   
    
   1. Choose Location (default choice offered)
   2. Choose Container Name (this is the domain name in your device information)
       
8. Task configuration: enter...
    
   1. Connection name (e.g., OpenStack Swift)
   2. Local path (content to backup)
   3. Remote path (folder where your files will be backed up)
   4. Sync direction (transfer only local changes recommended for backup)

This guide explains how to find a solution if you are running a backup with Swiss Backup but it fails with a connection error. It is necessary to check what may be blocking the connection…

Antivirus

In some cases, security programs such as antivirus or other security suites block the functionality of the Acronis Agent.

Add the program folders and executables to the whitelist to solve the issue:

• Windows: https://kb.acronis.com/content/36429#Windows3
• macOS: https://kb.acronis.com/content/36429#macOS4
• Linux: https://kb.acronis.com/content/36429#Linux5

Closed ports

Familiarize yourself with the documentation on the ports that need to be open or not used by another process and automatically check the ports with Acronis' CVT utility:

• Windows / Linux: https://kb.acronis.com/content/47678
• macOS: from a terminal application (command line interface, CLI) run the following command:

echo 0 | nc eu5-cloud.acronis.com 443 >/dev/null && echo "eu5-cloud.acronis.com 443: OK";echo 0 | nc eu5-cloud.acronis.com 7790 >/dev/null && echo "eu5-cloud.acronis.com 7790: OK";echo 0 | nc swift01-acronis.cloud.infomaniak.ch 44445 >/dev/null && echo "swift01-acronis.cloud.infomaniak.ch 44445: OK"; echo 0 | nc eu5-baas.acronis.com 8443 > /dev/null && echo "eu5-baas.acronis.com 8443: OK"

This guide details how back up a server equipped with the Linux distribution of your choice on Swiss Backup the backup solution in an independent Swiss cloud.

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Install application rClone via the package manager of your Linux distribution.
• Add 1 device but of type Server to get the parameters rClone
  
   

Configure rClone for Swiss Backup

To configure a new backup:

1. Download the file rclone received by email following the addition of the device:
   
2. Place the file in the directory ~/.rclone.conf.config/rclone/ or place the file content at the end of the file ~/.rclone.conf.config/rclone/rclone.conf existing (on debian stretch, this file is located in the following location: ~/.rclone.conf) — also take note of the rClone documentation.
3. Open file rclone.conf with a text editor and replace [password] by the password generated:
   
4. Run the command rclone config to verify that the configuration has been taken into account.
5. Launch the backup with the command rclone sync /local/path project_name:default.

In case of need, you can find connection information on the manager.

Example rClone configuration

[sb_project_SBI-AB123456]
type = swift
user = SBI-AB123456
key = [password]
auth (1) = https://swiss-backup02.infomaniak.com/identity/v3 
domain = default
tenant = sb_project_SBI-AB123456
tenant_domain = default
region = RegionOne
storage_url =
auth_version =

You can edit [sb_project_SBI-AB123456] by indicating your choice for ease.

P.e. the indication [swissbackup] give:

rclone sync /local/folder swissbackup:remote/folder

for:

rclone sync /local/folder sb_project_SBI-AB123456:remote/folder

Run a backup or restore

Launch a backup with the following command:

rclone sync /local/folder sb_project_SBI-AB123456:remote/folder

Launch a restore with the following command:

rclone sync sb_project_SBI-AB123456:remote/folder /local/folder

This guide details how to save a Apple macOS computer with the help of Acronis on Swiss Backup the backup solution in an independent Swiss cloud.

Prerequisites

• Check macOS versions supported by Agent Acronis.‍
• Possession of space Swiss Backup Infomaniak with a device quota available (minimum 1) for macOS:
  
   
• If necessary, increase the aircraft quota according to your needs
• Add device to Manager Infomaniak in order to receive login identifiers

Configure backup

To configure the backup with Acronis:

1. Click here in order to gain access to the Console Acronis with the identifiers obtained following the addition of the device (Need help?).
2. Download and install it Agent Acronis for macOS.
3. Click on Save Machine at the end of the installation:
   
4. Do not change the proposed code, choose the user concerned if necessary and click on Check code:
   
5. Create a backup plan.

Allow full disk access

If necessary, give full access to the disk to Agent Acronis Cyber-Protect-Service The password required to unlock the padlock is that of your Mac (user account):

Access and restore saved files

Be aware of this other guide for the restoration of your data.

This guide details how to save Nextcloud data via protocol OpenStack Swifton Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to use Hyper Backup (recommended): be aware of this other guide.

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device Type Cloud to get the parameters OpenStack Swift.

Configure Nextcloud for Swiss Backup

To configure a new backup:

1. Enable app External storage support in the part Apps of your Nextcloud installation:
   
2. Click on External storage in the part Administration of your Nextcloud installation:
   
3. Click on the drop-down menu and choose OpenStack Object Storage:
   
4. Inform the fields according to information specific to your device (be aware of this other guide) and if necessary modify the drop-down menus as follows:
   
   Region: RegionOne
   Bucket: default
   Username: your Swiss Backup type user ID SBI-AA12345
   Domain: default
   Password: the password obtained after the creation of the Swiss Backup user
   Holding name: sb_project_SBI-AA12345(as used above)
   Identity endpointTake: location (1) followed by path (2) in your login information...
   
   
   ...so here: swiss-backup03.infomaniak.com/identity/v3

This guide details how to manually save data using the application Cyberduck (macOS / Windows) via protocol SFTPon Swiss Backup the backup solution in an independent Swiss cloud.

It is also possible to use the protocolOpenStack Swift: be aware of this other guide.

Prerequisites

• Possession of space Swiss Backup Infomaniak with an available device quota (minimum 1) for a Cloud backup.
• Add 1 device Type Cloud to get the parameters SFTP.
• Download and install Cyberduck (macOS / Windows).

Configure Cyberduck

To configure a new backup:

1. Open a connection / click Open Connection:
   
2. Inform the fields according to information specific to your device (be aware of this other guide):
   
   1. Choose from the drop-down menu: SFTP (SSH File Transfer Protocol).
   2. Server: sftp.swiss-backup02.infomaniak.com
   3. Username: Name of the Swiss Backup device (e.g. SBI-MS0020).
   4. Password: Password generated via the email received after the creation of the Swiss Backup device.
   5. Click on Connect.

Cyberduck allows you to create bookmarks, pre-set accesses for easy connection to FTP storage afterwards. To create a new bookmark:

1. Click on the icon‍ bottom left:
   
2. Inform the fields according to information specific to your device (be aware of this other guide).
   1. Choose from the drop-down menu: SFTP (SSH File Transfer Protocol).
   2. Specify the name of the Cyberduck bookmark
   3. Server: sftp.swiss-backup02.infomaniak.com
   4. Username: Name of the Swiss Backup device (e.g. SBI-MS0020)
   5. Password: Password generated via email received after creating the Swiss Backup device
3. Close the window.

Once the bookmark is created, double-click this bookmark to connect to FTP storage.

This guide details how to obtain the connection and configuration information of Swiss Backup ( backup with Acronis), the backup solution in an independent Swiss cloud.

It also explains the differences between the passwords at your disposal.

Access to login information

To access information about your connection to Acronis:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned:
   
3. The different information about your device is displayed on the page:
   
   1. User name: SBA-AB123456-ABCDE
   2. Password : *** (read below to manage it)
       

Different passwords

Infomaniak Account

In order to access the management of the Swiss Backup product (Acronis or Cloud storage), you need to connect to Manager Infomaniak: take note of this other guide on this subject.

Acronis backup

In order to establish a connection to the Acronis interface, one password must be generated for the first time when creating a device on the Swiss Backup interface and the activation of the identifier (point 8 at the bottom of the this other guide).

It is not possible to display an already generated password. In case of oblivion, one must generate a new one:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Generate a new password (in the part Acronis backup space) and follow the assistant:
   

Non-Administrative Account

An administrator account may create non-administrative accounts. The reset of a non-admin account password is required on the login page to the Acronis interface and is then offered by email to the user's address:

If no message arrives on the user's email, check that the username is the correct one (sb_12345 may sometimes have been created with a user's name and that's the name you need to specify in order to reset the password).

Acronis encryption

It is recommended to encrypt all backups stored in cloud storage, especially if your company is subject to regulatory compliance. The encryption password is not subject to any requirement of length or complexity.

To enable encryption, specify the encryption parameters when creating a protection plan. Once a protection plan is applied, the encryption parameters cannot be changed.

To use different encryption parameters, create a new protection plan.

Cloud backup

In order to establish a Swift / S3 / FTP/SFTP / etc. connection, a password for this type of backup is generated during the creation of a device on the Swiss Backup interface and the activation of the identifier.

This guide explains how to find a solution if the Acronis Agent for Swiss Backup asks you to register your machine and then returns an error when you click on "Register Machine".

Manual registration...

In certain situations, especially if you have (re)installed Acronis on your device, the application may ask you to register your machine and then display an error. In this case, you need to perform a manual Acronis registration.

... on Windows

Use the Acronis Cleanup Utility to manually register the machine.

Otherwise, run the following commands from a Terminal type application (command line interface, CLI /Command Line Interface) on your device, for example:

1. Open the Start menu by typing cmd (in the search results, right-click on cmd and select Run as administrator).
2. To unregister, enter cd "C:\Program Files\BackupClient\RegisterAgentTool\".
3. Then . egister_agent.exe -o unregister -t cloud -a acronis.infomaniak.com.
4. To re-register, enter cd "C:\Program Files\BackupClient\RegisterAgentTool\"
5. Then . egister_agent.exe -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE" replacing/completing the details specific to your account.

... on macOS

Refer to the guide to uninstall the application.

Otherwise, run the following commands from a Terminal type application (command line interface, CLI /Command Line Interface) on your device:

1. To unregister, enter sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o unregister -t cloud -a acronis.infomaniak.com.
2. To re-register, enter sudo "/Library/Application Support/BackupClient/Acronis/RegisterAgentTool/RegisterAgent" -o register -t cloud -a acronis.infomaniak.com -u SBA-XXXX-XX -p "PASSWORD_HERE" replacing/completing the indications specific to your account then indicating your computer password when prompted.

Was the recording successful?

If you receive a message 200 or "success", the executed command worked properly.

If the result is different, take a screenshot of the error message and then contact Infomaniak support.

This guide explains how to recover specific files or folders/directories from a backup made with Acronis and Swiss Backup, Infomaniak's Swiss backup solution.

Preamble

• Viewing files or folders online via the Acronis console allows browsing files or folders up to a maximum size of 100 MB; beyond this limit, downloading the file or folder is necessary to view it.
• Also refer to Acronis documentation on this topic.

Restore Specific Data

Follow these steps:

1. Log in to the Acronis dashboard using the credentials for the backup location (help)
2. Click on the relevant device from the All Devices menu on the left
3. Click on Restore from the menu that appears on the right
4. Click on Restore Files/Folders
5. Select the files to restore
6. Click Restore

This guide explains how to increase or reduce the space allocated to a device saved with Swiss Backup, which is particularly useful when you receive an email informing you that you no longer have enough free space to perform your backups.

 

Change quotas for users' devices

Here is the way to go:

1. Click here in order to gain access to the Console Acronis with the identifiers obtained following the addition of the device (Need help?).
2. Click on Manage account in the left sidebar:
   
3. Click on Head of the company.
4. Click on the relevant user under Users.
5. Click on the pencil in the rectangle QUOTAS To the right.
6. Click directly on the disk space to edit the desired values: