Knowledge base

This guide explains how the Infomaniak Partner Program works and its main benefits.

Introduction

• Join the Infomaniak reseller network and grow your business with a cloud provider recognized across Europe for its reliable services and commitment to privacy and ecology.
• Any company registered with the Swiss Commercial Register (or equivalent for European or foreign companies) and meeting the following conditions can become an Infomaniak Partner and reseller:
  • the total value of products managed under the program must be equal to or greater than CHF 2000 / year or € 1800 / year
  • the Partner must be a company registered with the Swiss Commercial Register / SIRET or equivalent, with an active website
  • the Partner provides support for their clients or managed products
  • the Partner is responsible for their clients' invoices or managed products
  • the Partner agrees to use only Infomaniak products for contracts acquired through their bidding system
  • the Partner understands and adheres to the specific conditions for resellers
• Click here to join existing partners and benefit from advantageous discounts or recurring cashbacks by managing and supporting your clients.
• If you are an individual and wish to recommend Infomaniak products and earn commissions on your conversions, the Affiliate Program is an alternative worth considering
• It is not possible to be both a Partner and an Affiliate simultaneously

Specific Guides for You & Your Clients

• What is a Client?
• What is a Partner?
• Add a Client and manage their products
• Authorize a Partner to manage your products
• Manage access permissions between Partner and Client
• Manage Infomaniak billing between Partner and Client
• Export Client billing data
• Terminate a relationship between Partner and Client

Benefits of Being an Infomaniak Partner

As an Infomaniak reseller, you contribute to Infomaniak's success, which will do everything possible to ensure your clients' satisfaction. You have privileged access to technical teams and a real influence on the evolution of your services.

Substantial Savings

• Competitive rates for common domain name extensions
• Recurring cashback or discounts up to -35% on products; these are combined with the discounted rates for web hosting
• Free access to all WordPress themes and plugins from Elegant Themes
• Ability to resell products to your clients who grant you full access to their account

Dedicated Console for Managing Your Clients and Revenue

• Dedicated interface for managing your clients (reseller space)
• Full or restricted access to your clients' accounts: your clients can choose to allow you to manage specific products or their entire account, including their billing
• Management of your collaborators' rights: you can define which users can manage your clients' products for increased security

Directory and Bidding Platform

• Infomaniak visitors and clients can freely launch bids that partners receive exclusively
• You can also appear for free in the partner directory to enhance your visibility, reputation, and authenticate your status

Why Choose Infomaniak?

• 25+ years of experience
• Independent Swiss company based in Geneva and Winterthur
• Technological expertise (data hosted and processed in Switzerland)
• Sustainable growth across Europe
• ISO 27001, ISO 9001, ISO 14001, ISO 50001 certified, etc. - see all certifications

Learn More About Infomaniak

• Infomaniak, the Ethical Cloud
• Infomaniak's Eco-Friendly Approach

This guide explains what a support code and a VIP code (not to be confused with the authorization code used for domain name transfers) are on Infomaniak.

Support code and VIP code

The support code allows the Infomaniak Support department to quickly and securely identify you when you contact them and provide them with this sequence of numbers.

The VIP code is reserved for customers who have subscribed to Premium Support and allows identification when you call the technical contact.

These codes are obtained from your Manager by clicking on the left sidebar under Support:

On this page, you will find your various contact details for contacting Infomaniak within the framework of the subscribed Support offer.

The code is present on your technical document and also appears on the contact window when you want to contact Infomaniak via the assistance button .

In the same place, you can grant temporary access to your services (for access only possible to Infomaniak Support staff):

This guide explains how to add a Client as part of the Infomaniak Partner Program.

Prerequisites

• Only the legal representatives of the Partner organization are allowed to add Clients.

Add a "Managed" Client

To add a Client as part of your Partner activity:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on Reseller Space in the left sidebar menu.
3. Click on Managed Clients in the left sidebar menu.
4. Click the blue "Add a client" button at the top right
   
5. Follow the procedure to complete.

The client will receive an email requesting various accesses and will have the option to decide whether to grant different access rights than those requested by the Partner.

Once the invitation is accepted by a Client, check the access rights granted as well as the payment methods used (if applicable) on your Client's profile.

Access the Client's account and products

... as the legal representative or Partner administrator

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on Reseller Space in the left sidebar menu.
3. Click on Managed Clients in the left sidebar menu.
4. Click the icon to the right of the relevant Client in the displayed table to access their Manager.
5. Click the action menu ⋮ to the right of the relevant Client in the displayed table to access more options (such as exporting data to a CSV file (format .csv), for example)
   

… as a collaborator of the Partner organization

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on the chevron ‍ at the top left of your left sidebar menu.
3. Click on the Clients  tab.
4. Click on the relevant Client in the displayed menu to access their Manager
   

This guide helps you understand the concepts of discount and recurring cashback in the context of the Infomaniak Partner Program.

Prerequisites

• Understanding the differences between the 2 types of authorizations linking a Client to the Partner, which can be defined from the Manager
• Understanding the differences between the 2 types of payment methods linking a Client to the Partner, which can be defined from the Manager

Cashback
 

This is an amount equal to the difference between the public price and the preferential price that the Partner benefits from as an Infomaniak reseller.

This amount is credited as cashback to the Partner's prepaid account in the following cases:

Partnership with full access (Client's payment methods)

• when the Client places an order or renews a product
• when the Partner places an order or renews a product on behalf of their client using their client's payment methods

Partnership with full access (Partner's payment methods)

• when the Client places an order or renews a product

Partnership with limited access

• when the Client places an order or renews a product managed by the Partner

Discount

A Partner benefits from discounts on orders and renewals due to their Infomaniak reseller status. The discount applies in the following case:

Partnership with full access (Partner's payment methods)

• when the Partner places an order or renews a product on behalf of their client using their payment methods

Accumulation

The discount accumulates with the decreasing rate of Web/Mail hosting.

With 35 Web hostings, for example, you only pay CHF 208.32 / month ex. VAT per hosting instead of CHF 347.20, which represents a total reduction of - 40%.

Detail of the calculation in CHF (ex. VAT):

• normal price for 35 Web hostings: CHF 347.20
• with Partner discount of 20%: CHF 277.76
• final partner rate with decreasing rate of 25%: CHF 208.32

Detail of the calculation in euro (ex. VAT):

• normal price for 35 Web hostings: € 201.25
• with Partner discount of 20%: € 161
• final partner rate with decreasing rate of 25%: € 120.75

The decreasing rate (- 25%) is therefore applied to the residual amount after applying the partner discount (- 20%).

This guide explains the differences between the two types of possible payment methods within a partnership (with full access granted to the Partner).

Indeed, in the context of adding a Partner for the management of your products, if you grant full rights, you will need to decide whether to also entrust them with the entire billing part.

Payment methods ...

... of the client

In this case:

• The Client manages the billing and settles the orders and renewals made by the Partner
• The Partner:
  • Pays the public price and will receive income (cashback) into their account based on the benefits they receive as an Infomaniak reseller
  • Will also receive income (cashback) for any order and renewal made directly by their client
• Invoices will only be accessible within the Client's organization, and the Partner will not have access to them
• Products will be installed directly within the Client's organization

... of the partner

In this case:

• The Partner
  • Manages the billing and settles the orders and renewals made for their client
  • Directly benefits from reseller discounts when ordering and renewing on behalf of their client
  • Will also receive income (cashback) for any order and renewal made directly by their client
• Invoices will only be available within the Partner's organization, and the Client will not have access to them
• Products will be installed directly within the Client's organization

Modify the payment method

In the context of granting full access to a Partner, the Client can change the type of payment method used within the partnership at any time:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Partner in the left sidebar menu
3. Click on the name of the relevant Partner directly
   
   
4. Click on the pencil icon at the top of the page (in the Payment section)
   
5. Modify and verify the desired information

The Partner will receive a notification of the change via email.

Also read this guide (click here).

This guide explains how to give access to a Partner (among the partners referenced by Infomaniak) to the products of your organization present on the Infomaniak Manager, which is the interface for managing your products.

Prerequisites

• the request must be made from an account with a Legal Representative role in your organization

As a Client, Add a Known Partner

To authorize a Partner's access to some of your products:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on Partner in the left sidebar menu
3. click the blue Add a partner button (top right)
   
4. enter the name or email address of the Partner to whom you will grant access
5. tick the box to select the Partner from the search results
6. click the blue button to Continue
   
7. the next step presents an important choice regarding the permissions granted to the Partner; the 2 possibilities are detailed below

Granting the Partner Access...

... Limited

Click the left button to choose to give the Partner Limited access:

1. click the blue button in the bottom right to Continue
2. click on the relevant product category and then, in the panel that opens, on the relevant product; repeat for all the different products you wish to grant access to:
   
3. click the blue button in the bottom right to Continue
4. an email is automatically sent to the invited Partner in which a link allows them to accept (or refuse) the management proposal
5. once the proposal is accepted, the Partner Dashboard provides access to the Client's organization and the products to which access has been granted

... Full

Click the right button to choose to give the Partner Full access:

1. click the blue button in the bottom right to Continue
2. the Client must choose whether to also entrust their wallet to the Partner (read this guide if necessary)
   
3. click the blue button in the bottom right to Continue
4. an email is automatically sent to the invited Partner in which a link allows them to accept (or refuse) the management proposal
5. once the proposal is accepted, the Partner Dashboard provides access to the entire Client organization

Note

• the current invitation can be resent or deleted before its acceptance by clicking on Partner in the left sidebar menu of the Client's Manager (point 2 at the very top of this guide)
  
• if the Partner was already linked to the Client's organization before the invitation, such as an external user, their status is updated once the partnership begins
• the Partnership can be terminated at any time

This guide explains how to terminate a partnership between a Client and a Partner as part of the Infomaniak Partner Program.

Stop the Partnership

... as a Client

To do this:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on Partner in the left sidebar menu.
3. Click on the action menu ⋮ to the right of the relevant Partner in the displayed table.
4. Click on Stop Collaboration
   
5. Confirm the removal of the Partner for the first time.
6. Finalize by entering the password for the Infomaniak account.
7. The partnership has been successfully terminated.

... as a Partner

To do this:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on Reseller Area in the navigation menu on your left.
3. Click on Managed Clients.
4. Click on the action menu ⋮ to the right of the relevant Client in the displayed table.
5. Click on Stop Collaboration
   
6. Confirm the removal of the Client for the first time.
7. Finalize by entering the password for the Infomaniak account.
8. The partnership has been successfully terminated.

This guide explains how a Client can adjust the access rights granted to an Infomaniak Partner so that the Partner can access products more widely, or no longer access them at all.

Prerequisites

• have authorized a Partner to access your products (and thus become a Client of a Partner)
• understand the differences between the 2 types of permissions that can be defined from the Manager

Modify access to your products for a Partner

To grant new access to the Partner as a Client:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on Partner in the left sidebar menu
3. click on the action menu ⋮ to the right of the relevant Partner in the displayed table
4. click on Edit access rights
   
5. click on the type of access rights you want to grant (limited to a selection of products or full access)
   
6. click on the blue Continue button and follow the wizard to completion

Remove Partner access to your products

To revoke access to a product for a Partner:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on Partner in the left sidebar menu
3. click on the action menu ⋮ to the right of the relevant Partner in the displayed table
4. click on Edit access rights
5. switch if necessary to limited management of your products
   
6. select or deselect the relevant products within the different product categories:
   
7. continue to confirm the removal of access

You can also completely terminate the collaboration with an Infomaniak Partner.

As an Infomaniak Partner, it is recommended to manage your Swiss Backup clients within a single Acronis account/access, and to define groups/units on the Acronis console.

It is not possible to migrate end customers or end customer backups between 2 Swiss Backup accounts.