This guide explains how to save and export your contacts from address books in the Web app Contacts Infomaniak (online service contacts.infomaniak.com).

Preamble

• It is not possible to export an Organization Directory.
• The format obtained during export is the VCard type (.vcf).

Export contacts

To select the contacts or address book to export:

1. Click here to access the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
2. Click on the chevron ‍ to expand the Advanced actions section.
3. Click on Export.
4. Click on the address book to export.
5. Click on the Export button:
   
6. Choose the location on your device where to save the file with your contacts.

This guide explains how to have multiple domain names linked to an existing kSuite, by adding additional domain names to it.

Prerequisites

• Own the new domain name (if necessary it will need to be created beforehand).
• Familiarize yourself with the instructions in this other guide by applying the instructions corresponding to your situation (this is so that the domain name works when it is attached to your kSuite).

Add a domain to kSuite

Once the new domain name is ready to be used alongside the old one, you need to add it to kSuite:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the Settings icon ‍‍ at the top right.
3. Click on kSuite in the left sidebar.
4. Click on Domains:
   
5. Click the blue button Add a domain alias:
   
6. Click the blue button Add a linked domain:
   

You can also consider a reversal of the additional domain linked to kSuite, with its main domain, in order to change the domain name of your kSuite.

This guide explains how to enable or disable dark mode on your operating system (macOS / Windows) since the theme setting "automatic" of Infomaniak tools (animation below) is based on the Dark mode or Light mode setting of the OS:

Managing dark or light mode…

… on macOS

1. Click on System Preferences…
   
2. Click on Appearance and choose the dark mode on the right:
   

… on Windows

1. Open the start menu
2. Click on Settings:
   
3. Click on Personalize then Colors:
   
4. Click on Dark:
   

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system's preferences, thus providing a consistent visual experience between mobile apps and login and account creation pages.

This guide explains how to synchronize eM Client contacts & calendars with contacts & calendars hosted by Infomaniak.

Prerequisites

• Get your synchronization information provided by theSynchronization Assistant Infomaniak:
  • account address: https://sync.infomaniak.com
  • username: e.g. AB12345
  • application password in the case of dual authentication enabled or ‍that of your Infomaniak user account if you did not activate the 2FA

Synchronize contacts & calendars (eM Client 10 macOS)

To this end:

1. Open eM Client
2. Click on the eM Client Menu
3. Click on Accounts
4. Click on Add Account
5. Click on Calendar
6. Click on CalDAV
7. Click on Next
   
8. Choose a title for the account name (e.g. agenda infomaniak) and complete the procedure

You can start the game Contacts If you wish but in any case, 1 CalDAV procedure configures at the same time CardDAV, and vice versa.

This guide explains how to start an audio or video conversation between one or more users kChat, with Infomaniak's free ethical videoconferencing solution, kMeet.

Introduction

• The call function in kChat is available on all Web (browser), mobile (iOS/Android) and computer (macOS/Windows) versions.

Start a meeting between kChat users

To be able to discuss within a virtual room with the microphone and webcam of your device, simply press the Call button visible on any kChat conversation, private or public channel, via the application or directly on the browser:

• Call a user directly if you are in a direct discussion with them, or initiate a call to all members of a channel if you start the meeting from the channel.
• Calling a user who is set to "Do Not Disturb" will not trigger a ringtone or call modal for them, but they will see the message in the conversation.
• The microphone is enabled by default when the call is accepted, but not the camera.
• View the users of the meeting (who accepted, declined, or missed it) using the avatars in the kChat message.
• Once the call has started, an emoji appears in your kChat status to indicate that you are busy with the conversation.
• A message sent from the video (kMeet) will also be visible in the kChat conversation (and vice versa).
• Indications regarding the start and end of the meeting automatically appear in the relevant kChat conversation thread.

Specifics for calls in channels

• The call will not ring for the recipients, but they will see a message in kChat as well as a notification.
• A warning message will appear if you want to start a call in a channel with more than 7 users.

Refer to this other guide if you are looking for information about kMeet.

This guide concerns the Infomaniak service chk.me, a platform available with kSuite, designed to simplify the creation and sharing of short links and QR codes.

Preamble

• Chk.me is particularly useful for marketing professionals, event organizers, or anyone looking to effectively disseminate information through simplified links.
• This service not only shortens URLs to make them more manageable but also offers the possibility to generate associated QR codes, thus facilitating access to websites, promotions, or online documents from physical media.
• To use Infomaniak Chk, creating an Infomaniak account is essential.

Shortened links and QR codes

Here are the limits on the number of new items created per month, depending on the kSuite version subscribed to:

kSuite Standard 1 max user = 20‍ | kSuite Standard 2 min users = 20‍ | kSuite Pro = 100‍ | kSuite Enterprise = 500‍

Regardless of the subscription, the validity period of a created link can be set between 7 days, 30 days, 6 months, 1 year, and indefinitely.

This guide explains how to modify product access rights for a user in your Organization on the Manager Infomaniak.

Preamble

• Since you opened your account with Infomaniak, you are part of at least one Organization.
  • If you were alone and it was not an invitation, an Organization was created in your name and you automatically become the legal representative.
  • Otherwise, you belong to the Organization that invited you (to join its kSuite, to manage a product, etc.).
• It is possible to modify a user's role within your Organization.
• You can define whether a user…
  • … is part of your Organization and should become:
    • Legal representative
    • Administrator
    • Collaborator
  • … is external to your Organization (limited rights):
    • External users are not included in the sharing of calendars and address books with the entire Organization.

Who can access what…

Prerequisites

• To be Administrator or Legal Representative‍ within the Organization.
• To have added a user as a collaborator.

The guide below allows you to manage product access for collaborators and external users. Indeed, a legal representative or an Administrator already has access to all existing products within the Organization and visible on the Infomaniak Manager.

To modify a user's product access in the Organization:

1. Click here to access user management on the Manager Infomaniak (need help?).
2. Click on the action menu ⋮ located to the right of the user in question.
3. Click on Edit product access:
   
4. Expand the tabs/accordions by product if necessary.
5. Click on the product category to which you want to grant access.
6. Select the necessary product(s).
7. If you have selected multiple products, decide whether a future additional product should automatically be visible to the user.
8. Click on the Save button:
   
9. Start again at step 5 if you need to grant access to multiple products.

Note, on your product table, it is important to distinguish product access (such as kDrive for example, within the kSuite) and product management access.
It is possible to authorize a user to use kDrive (they will be able to create a PDF for example) without necessarily granting them management rights for the kDrive service (they will not be able to change the offer, invite a new user, cancel, etc.).

Easier access: Work Teams

To facilitate the addition of access rights to a product within your Organization, there are Work Teams. These allow you to create groups linked to Infomaniak products with the desired rights, very practical for giving a new collaborator in your Organization access to the products they will need in their daily activities.

This guide explains how to replace the main domain name associated with a kSuite.

Preamble

• Switching the domain linked to kSuite is useful if your activities change name.
• This affects:
  • Custom Brand (thus the custom URLs leading to your tools like kDrive)
  • Mail Service (so your email addresses)

Change the kSuite domain name

Prerequisites

• Own the new domain name (if necessary, create it in advance).
• Familiarize yourself with the instructions in this other guide by applying the instructions corresponding to your situation (this is so that the domain name works when it is attached to your kSuite).
• Add the domain name to kSuite.

Once the new domain name is ready to be used in place of the old one:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Manage domains:
   
4. Click on the action menu ⋮ located to the right of the domain intended to replace the current domain.
5. Click on Set as primary domain:
   
6. Click on the Continue button.
7. Take note of the information on the screen and then confirm that you have read it.
8. Click on the Continue button:
   
9. Click on the button Confirm:

Impact on the Mail Service

By reversing the domain name of the kSuite above, the Mail Service is automatically updated. You go from:

… to this:

This guide explains how to add a new recurring event to a calendar / agenda in the Web app Calendar Infomaniak (online service calendar.infomaniak.com for managing your events and appointments).

Preamble

• To create a simple one-time event, refer to this other guide.
• To schedule a meeting with multiple users and find the best time slot, refer to this other guide about the appointment scheduling assistant.

Add a recurring event

To add an event that will be repeated in the future:

1. Click here to access the Web app Calendar Infomaniak (online service calendar.infomaniak.com).
2. Click on the More ‍ button at the top left of the interface to create a New event.
3. Display additional fields:
   
4. Enable recurrence:
   

You can move/delete the following occurrences of a recurring event (only if it does not have any guests).

This guide details the management of the Organization Directory, i.e., a “special” address book present within the Web app Contacts Infomaniak (online service contacts.infomaniak.com).

Introduction

• The Organization Directory is "automatically compiled" by the various users who make up one of the Organizations to which your user is attached.
• This address book is automatically synchronized with all internal users of your Organization.
• It is not possible to export it.

Access the directory

If your login ID matches and belongs to multiple Organizations, you can access the different directories of your Organizations:

1. Click here to access the Web app Contacts Infomaniak (online service contacts.infomaniak.com).
2. Click on the chevron ‍ to the left of the name of the relevant Organization.
3. Click on Directory of {Organization Name}:
   
4. The Organization's contacts are displayed on the right.

Edit the details of a contact in the directory

You can do many things (copy, export the card, view email exchanges, favorite, etc.) by clicking on the card of a contact in the Organization Directory address book, but you will not be able to modify the coordinates on behalf of the person concerned:

To modify the main information, the person concerned (the one for whom a change needs to be made) must log in to their profile and modify it:

A. First & Last Name

To modify the first and last name visible in the directory, the concerned user (here user2@exemple-domaine.ch) must log in to their account and update their information:

B. Email address

To modify the email address visible in the directory, the user in question (here user2@exemple-domaine.ch) must log in to their account and update their details:

C. Phone number

To modify the phone number visible in the directory, the user in question (here user2@exemple-domaine.ch) must log in to their account and update their details:

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