This guide explains how to sign a PDF file on the Web app kDrive (online service kdrive.infomaniak.com). Refer to this other guide if you are looking for information on other possibilities when editing this type of document.

Preamble

• The Web app kDrive natively integrates an editor that allows you to sign a PDF document online.
• Your files are never analyzed and are exclusively stored in Switzerland.

Create and affix your signature on a PDF

To access kDrive and manage PDF document signatures:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Open the relevant PDF document.
3. Click on the Edit button at the top of the document to access the file editor:
   
4. Click on the Signature icon in the toolbar.
5. Click on ‍ Add a signature.
6. Choose the signature creation method:
   1. Draw freehand with the mouse.
   2. Type text and select the handwriting font (example below).
   3. Import an image (e.g. a scan of your handwritten signature) from your device.
7. Type the desired text for the signature and click the Aa button to choose the handwriting style.
8. Click on Save:
   
9. Once the signature is created, simply click on the Signature icon again to display your created signatures.
10. Click on the signature to insert it into the document.
11. The signature is inserted seamlessly; simply move and resize it as desired.
12. Once finished, save the changes and choose whether to create a copy of the modified document or overwrite the existing file:
    

This guide helps resolve an issue with statuses (OK, in sync, etc.) that may occur with files and folders in the kDrive tree in Windows Explorer, in case these indications no longer match reality.

Fix the issue with incorrect statuses

The issue is visible in the kDrive log as follows:

20240616_2008_kDrive.log:2024-06-16 20:19:01:349 [I] (6732) socketlistener.cpp:46 - Sending SocketAPI message --> STATUS:OK:D:\kDrive\Photos\Personnal\2024\06_June\0616_Bern\HP7A6181.JPG to 0000025197E46A60

The application sends the correct file status to the explorer, for example the status sent is OK, the status icon displayed should be the green circle, but the displayed status does not match:

Restart Windows Explorer

To do this:

1. Access the Task Manager by pressing ctrl shift + esc.
2. In the Task Manager, search for Windows Explorer.
3. Right-click on it and select End Task.
4. In the top left corner of the Task Manager, click on File.
5. Click on Run new task.
6. Type: explorer.exe.
7. Press Enter.

Check the system integrity and repair it

To do this:

1. Open Command Prompt with administrator access.
2. Type each command below and wait for the analysis to complete:

SFC /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

This guide explains how to enable or disable dark mode on your operating system (macOS / Windows) since the theme setting "automatic" of Infomaniak tools (animation below) is based on the Dark mode or Light mode setting of the OS:

Managing dark or light mode…

… on macOS

1. Click on System Preferences…
   
2. Click on Appearance and choose the dark mode on the right:
   

… on Windows

1. Open the start menu
2. Click on Settings:
   
3. Click on Personalize then Colors:
   
4. Click on Dark:
   

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system's preferences, thus providing a consistent visual experience between mobile apps and login and account creation pages.

This guide explains how to resolve certain Lite Sync macOS errors that may occur with the desktop app kDrive (desktop application on macOS).

Synchronization block 1/10

Check that macOS permissions are enabled for kDrive and the Lite Sync extensions:

1. Open the macOS settings:
   
2. Under General, click on Open and extensions:
   
3. Scroll down to the Endpoint Security Extensions :: kDrive LiteSync Extension indication:
   
4. Make sure the permissions are enabled and confirm at the bottom:
   

Take this opportunity to check the other elements related to kDrive to ensure everything is activated.

Error of type "Unable to start Lite Sync plugin"

To correct an error of type "Unable to start Lite Sync plugin" which usually occurs when the Lite Sync extension has disappeared or does not have the necessary permissions…

... check for the presence of the extension

From a terminal application (command line interface, CLI) on a macOS device:

% systemextensionsctl list

The result looks like this:

1 extension(s)
--- com.apple.system_extension.endpoint_security
enabled active teamID bundleID (version) name [state]
* * 864VDCS2QY com.infomaniak.drive.desktopclient.LiteSyncExt (3.5.0/1) kDrive LiteSync Extension [activated enabled]

If the command result does not mention "kDrive LiteSync Extension", the extension is not present:

• Delete the synchronization and add it again.

If the command result does not have the status [activated enabled]:

• Enable the extension in the System Settings / Privacy & Security.

... check the extension's permissions

In the System Settings / Privacy & Security / Full Disk Access of the macOS device:

... check the extension's operation

From a Terminal:

% ps -ef | grep LiteSyncExt

The result is similar to:

0  7434     1   0  1:02   ??         0:25.42 /Library/SystemExtensions/6035BDE4-B7D6-477E-A6AB-C2281E3C7752/com.infomaniak.drive.desktopclient.LiteSyncExt.systemextension/Contents/MacOS/com.infomaniak.drive.desktopclient.LiteSyncExt

If the extension does not appear to be working, try the following actions:

• Restart the app.
• Restart the Mac.
• Remove / add the sync.
• Uninstall / reinstall the app.

If that still doesn't work

• Request the kDrive logs (Debug level):
  
• Check in the Console if there is a blockage report on the date of the last app startup and if so, send them to Infomaniak:
  

Retrieve the kDrive messages in the Console:

• Quit the app.
• In the Console, select the Mac, filter by [KD], click on Start:
  
• Launch the app.
• Click in the list of messages, select them (Ctrl+A), copy them (Ctrl+C) and send them to Infomaniak.

This guide addresses problems that may arise when using Infomaniak applications (such as kChat, kDrive, kAuth, etc.) or tools (such as config.infomaniak.com, on Manager Infomaniak, etc.) with old / not up to date / obsolete hardware (OS, browser, devices, etc.). For example, it will not be possible to comfortably access Infomaniak services with an iPhone 5s or 6 on iOS 12.
 

Technologies employed by Infomaniak

Many Web tools developed by Infomaniak use Angular The need for up-to-date or recent hardware to run applications is not specific to Angular itself but rather a general requirement for the execution of any modern web application. Here are some reasons why up-to-date equipment is often needed:

1. Angular uses advanced features of modern browsers to provide an optimal user experience; older browsers may not support or optimally support these features, which can lead to compatibility and performance issues.
2. Newer browsers are generally optimized to run JavaScript code faster and to manage complex graphical renderings more efficiently; Angular applications can be quite complex and take advantage of these optimizations to provide a better user experience.
3. Older browsers may have known security vulnerabilities that could be exploited by attackers to compromise the security of the web application; more recent versions of browsers tend to address these vulnerabilities and offer a higher level of security.
4. The latest versions of browsers are generally in line with the latest web standards, which means that they are more compatible with new technologies and latest HTML, CSS and JavaScript specifications used by frameworks such as Angular; using an obsolete browser may lead to problems with rendering or missing functionality.
5. Newer browsers support modern APIs that allow developers to access advanced features such as geolocation, camera, push notifications, etc.; Angular applications can integrate these features to offer richer and more interactive user experiences, but these features depend on browser support.

This guide explains how to copy data within the desktop app kDrive (desktop application on macOS / Windows / Linux) from one kDrive to which your Infomaniak user has access to another kDrive to which the same Infomaniak user has access.

Preamble

• To be a user of multiple Organizations, you must have been added to them and have been granted access to the respective kDrive.
  • For example, if the user abc@domain.xyz has a kDrive "ABC" within their Organization "ABC" and is invited to the Organization "VWX" which grants them access to the kDrive "VWX", they will see 2 kDrive on kdrive.infomaniak.com and will be able to send data from one to the other in 1 click.
• Even if you are not a user of multiple Organizations, it is also possible to copy data but only by importing the entire kDrive, without being able to choose specific data.

kSuite Configuration

If you are in a kSuite environment (the kDrive app displayed within ksuite.infomaniak.com, you must ensure that all Organizations are displayed, otherwise you will not be able to switch from one kDrive to another and consequently will not have the function to copy to other kDrives:

Copying data between multiple kDrive

To copy a folder or file to the other kDrive you have access to from the same user account:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Check or select the relevant kDrive from the dropdown menu in the left sidebar.
3. If necessary, select the other kDrive from which you want to copy files:
   
   
    
4. Click on the action menu ⋮ to the right of the folder or file you want to copy to the other kDrive.
5. Click on Copy to another kDrive.
6. Select the relevant kDrive:
   
7. Choose the destination location (knowing that the shared folder cannot receive a file or folder at its root but you can create a subfolder using the appropriate icon if the user has the rights).
8. Click on the blue button to start the copy:
   

If you want to import all the data contained on the other kDrive in one go, you can follow this guide and select kDrive at step 6.

This guide explains how to transfer files from an iPhone to a kDrive Infomaniak.

Prerequisites

• Have a kDrive.
• Have the kDrive mobile app (app for iOS smartphone or tablet).

Manually send data to kDrive…

... on iOS (iPhone, iPad)

1. Select the data you want to share on kDrive.
2. Click on the iPhone share icon:
   
3. Choose kDrive from the options offered:
   
4. Select the kDrive and the save location - if this does not suit you, tap on it to change the storage folder:
   
5. Choose another folder or create a new folder:
   
6. Determine the type of folder to create (shared folder with kDrive users or personal & private folder):
   
7. Name the folder, choose the optional shared access, then press the blue button to create the folder:
   
8. Tap on the newly created folder to select it as the location:
   
9. Create a potential subfolder within it or confirm the chosen location using the blue button:
   
10. Press the blue button to start sending your files to kDrive:
    
11. It is possible to follow the progress of the transfer to kDrive:
    
12. Uploading occurs in the background:
    

Once the files are uploaded, you will find them on all devices connected to kDrive…

• … instantly on the Web app kDrive (online service kdrive.infomaniak.com).
• … after downloading the list of these new files on the devices where the desktop app kDrive (desktop application for macOS / Windows / Linux) is installed.

This guide explains how to edit a PDF file on the Web app kDrive (online service kdrive.infomaniak.com.

Introduction

• The Web app kDrive natively integrates an editor that allows you to edit a PDF document online.
• Your files are never analyzed and are exclusively stored in Switzerland.
• Refer to this other guide if you are looking for information on editing other file formats.

Edit a PDF file

To access kDrive and edit the PDF document:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Open the relevant PDF document.
3. Click on the Edit button at the top of the document to access the file editor:
   
4. The PDF editor allows you to:
   1. to insert an image into your document, for example a photo:
      
      
       
   2. to highlight text or any element:
      
      
       
   3. to add text to the location, size and color of your choice:
      
      
       
   4. to create a signature and then sign documents (refer to this other guide for more information).
5. Once finished, save the changes and choose whether to create a copy of the modified document or overwrite the existing file.

Rename a file (PDF or other)

It is possible to rename any file by clicking on the action menu ⋮ located to the right of the concerned item:

You can also open the file and rename it directly from the preview. Example with a PDF file:

This guide explains how to create, save and edit an Office file (text, spreadsheet, presentation...) on the mobile app kDrive (app for iOS/Android smartphone or tablet) or even via a third-party mobile app.

Preamble

• Refer to this other guide if you are looking for information on editing documents on the kDrive web app (online service kdrive.infomaniak.com).
• Your files are never analyzed and are exclusively stored in Switzerland.

Create and edit an Office document

Prerequisites

• Have a kDrive.
• Have the mobile app kDrive (app for iOS/Android smartphone or tablet).

The mobile app kDrive (application for iOS/Android smartphone or tablet) natively integrates the applications Docs, Grids and Points which allow you to create, edit and collaborate online on documents of type Word .docx, Excel .xlsx and PowerPoint .ppsx:

Edit an Office document from a dedicated mobile app

Prerequisites

• Know your kDrive identifier (kDrive ID)

To further edit documents from your kDrive on an iOS / Android device, use the recommended app to edit your Word, Excel, and PowerPoint documents. Perform the following procedure once to then access your kDrive without limitations:

Download the iOS version / Download the Android version

1. Download Documents for your mobile device (link above).
2. Open the app on your device.
3. Go to the Clouds menu at the bottom of the screen.
4. Select WebDAV from the list of Clouds.
5. For the account settings, use the following information:
   1. Server address: https://IDkDrive.connect.kdrive.infomaniak.com (read the prerequisites above)
   2. Username: email address used to log in to the Infomaniak user account
   3. Password: application password if two-factor authentication is enabled or ‍the one for your Infomaniak user account if you have not enabled 2FA
6. Access your kDrive and edit Word, Excel, and PowerPoint files from the Clouds menu at the bottom of the screen.

This guide details the various assignments and access permissions for files/folders in kDrive Infomaniak, including restoring the inheritance of rights on the content of folders and subfolders.

Preamble

• Refer to this other guide if you are looking for general information about sharing data on kDrive.
• Refer to this other guide for more specific information about sharing the common folder.

Types of access rights

A share can be restricted. Choose whether the user…

• … can view:
  • View only
  • Download
  • Add comment
• … can edit:
  • Edit file
  • Download
  • Add comment
  • Add and create file/folder
  • Delete file/folder
• … can manage (only if sharing is done within the shared folder and not in a folder from the personal directory):
  • File modification
  • Download
  • Add comment
  • Add and create file/folder
  • Delete file/folder
  • Share with other users
  • Manage user rights

The granted permissions as well as the information about the beneficiaries of the shares are visible on kDrive in the "Who has access" column and the eventual public link activated on a file is indicated by a green icon in this column:

Assigning rights to the content of folders and subfolders

Indeed, sharing can be restricted and only part of the directory tree can be shared with one or more users. Example of recursion when applying or removing sharing:

1. The first part of the animation shows full access for all users to the entire content of folders and subfolders.
2. The second part shows the result if the sharing is removed from the parent folder (the folder at the very top of the hierarchy).
   • Users will no longer have access to the content of the folders and subfolders.

Resolve an inheritance issue

In the case where a parent folder is shared with multiple users, and subsequently, one of these users is removed from the share at one of the child folders (i.e., one of the subfolders of the main folder located higher up in the hierarchy), then on the day a new share with a collaborator is made at the parent folder level, this share will not be propagated or inherited at the child folders level. This is shown in the animation below:

1. A share is granted to an additional user on a parent folder (SEPT24 in the animation).
   • The share is recursive on all the data contained in the child folders (assoc in the animation).
2. The share is removed from one of these child folders (assoc).
3. An additional share is made on the parent folder (SEPT24).
   1. The child folder does not inherit this share (due to the manual operation at point 2 above).
4. The solution is to click on the link present in the sharing window, which informs you precisely of the incomplete share, which will restore the correct access rights according to the inheritance of the parent folder: