This guide explains how to add background images and change the text color of the share links and kDrive drop boxes so that they match the graphic identity of your organization.

Preamble

• Any customization from the share link is applied to the drop box (and vice versa).
• The customization of the drop box will only be visible when you share its access via a share link.

Customize share links & drop boxes

To access kDrive customization:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on Shares in the left sidebar:
   1. Click on Public share links
      
   2. or click on Drop boxes
      
   3. Click on Customize.
3. Change the text color and add an image or background color.
4. Click on Save
   

This guide explains how to import external data (files, folders, etc.) into your kDrive using the WebDAV protocol.

Preamble

• Refer to this other guide if you are looking for information on how to copy specific data from one kDrive to another when your user has access to both kDrive accounts.

Import external data via WebDAV

To access the import tool, where the data needs to be imported:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on the Settings icon ‍ at the top right.
3. Check or select the kDrive in question from the dropdown menu on the left sidebar.
4. Click on General in the left sidebar.
5. Click on Import external data:
   
6. Click the blue Start button.
7. Click on WebDAV.
8. Fill in the required information based on the source (especially the WebDAV address you have - obtained from the source).
9. Select the destination kDrive and the desired location to store the imported data.
10. Click on Start:
    

Example: copy data from an external kDrive to the Organization

To import a kDrive that would be outside of the Organization in which your destination kDrive is located, you must enter the following information at point 9 above (your credentials will be used exclusively to import your data; they will be immediately deleted at the end of the process):

• Username: email address to log in to the Infomaniak user account
• Password: application password if two-factor authentication is enabled or‍ the one from your Infomaniak user account if you have not enabled 2FA
• Entry point: direct access to kDrive (refer to this other guide regarding the kDrive ID for the connection URL)
  • It is possible to choose a subfolder as the source folder, by combining the kDrive ID and the desired folder by entering for example https://IDkDrive.connect.kdrive.infomaniak.com/My/Subfolder or https://IDkDrive.connect.kdrive.infomaniak.com/MykDrive/My/Subfolder

This guide explains how to automatically transfer photos from your mobile device (Android) to kDrive Infomaniak.

Once this feature is enabled, the photos from your mobile device (located in the folder of your choice) will be backed up gradually into a folder of your choice on kDrive.

Prerequisites

• Have a kDrive or kSuite offer.
• Install the mobile app kDrive (app for smartphone or Android tablet).

Enable sending to kDrive on Android

To send photos to kDrive:

1. Open the mobile app kDrive (Android).
2. Tap the photo/initials at the bottom right.
3. Tap on Settings:
   
4. Tap on Photo backup:
   
5. Enable Automatic Backup using the toggle switch.
   • Android may ask you at this point for access to all your photos, which you should accept:
     
6. Tap on Select a kDrive:
   
7. Select the kDrive user (if you have linked several to your device) and then the kDrive associated with that user:
   
8. Select the folder in your kDrive file tree (you can create a new folder if necessary) that will hold your content and confirm at the bottom:
   
9. Select the folder(s) on your mobile device containing the photos to be sent to kDrive, then tap the cross:
   
10. Configure the rest (including video sending, monthly sorting, request to delete content left on the device, recursivity, synchronization delay, etc.) then click on Save:
    
11. If you have chosen to send all your existing content and not just new photos, then the upload of your files begins and you can follow it with the notifications of your mobile device:
    
12. The new content gradually appears on all your devices, for example on the Web app kDrive (online service kdrive.infomaniak.com), in the specified location:
    
    

This guide explains how to exclude files and folders from synchronization with kDrive on your computer, and which file types are already excluded by default.‍

Manage files excluded from kDrive

To do this:

1. Left-click on the desktop app icon in the notification area of your computer (top right on macOS, bottom right on Windows and a double left-click in the taskbar on Linux).
2. Click on the action menu ⋮ at the top right in the application.
3. Click on Preferences:
   
4. Click on Files to exclude (in the Advanced section).
5. To add files to exclude, click on the icon ‍‍ Add then enter the name.
   • To exclude a collection of files, specify for example *.bak (asterisk "wildcard" preceding the file extension concerned).
   • If you add the name of a folder, it will not be / no longer synchronized, including its contents, subfolders etc.
6. To remove files/folders that you had added to exclude them from synchronization, click on the Trash icon ‍ Delete all the way to the right of the relevant line.
   • It is possible to hide synchronization warning messages for excluded files by checking the box to the right of the excluded file.
7. Click the blue Save button:
   

Refer to this other guide if you are looking for information about the "Synchronize hidden files" option.

This guide provides instructions to synchronize kDrive with a VPS (or vice versa) via the WebDAV protocol found in the rClone application.

Prerequisites

• Have a VPS.
• Know your kDrive identifier (kDrive ID).

Synchronize kDrive and VPS via rClone

The operation allows you to retrieve in real-time the files and folders from kDrive and to read, create or modify these files from your VPS while ensuring that they are synchronized again on the kDrive server. An rClone mount point can be created with a folder on your VPS to manipulate these kDrive files.

Refer to the rClone documentation if you are looking for information about the available options:

1. Example of rClone command:

   • rclone mount kdrive:/My_kDrive_Folder_Path /home/ubuntu/Target_Folder_Path --vfs-cache-mode full --vfs-cache-max-age 24h --vfs-cache-max-size 10G --cache-dir /home/ubuntu/rclone/cache --daemon --allow-other --dir-cache-time 1h --log-file /home/ubuntu/rclone/rclone.log --log-level INFO

   • The --daemon attribute of this command allows you to start the synchronization in the background because without it, this sync ends with each disconnection of the VPS…
2. Example of an rClone configuration file:

   • [kdrive]
     type = webdav
     url = https://***.connect.kdrive.infomaniak.com/***
     vendor = other
     user = ***
     pass = ***

   • Server address: https://IDkDrive.connect.kdrive.infomaniak.com (see the prerequisites above)
   • Username: email address to log in to the Infomaniak user account
   • Password: application password if two-factor authentication is enabled or ‍your Infomaniak user account password if you have not enabled 2FA

This guide helps you regain control of a folder present on the Windows operating system in certain problematic cases of kDrive. This scenario is common for system folders belonging to the group TrustedInstaller. 

Taking ownership of a folder

Here is how to take ownership of such a folder:

1. Right-click on the folder in question.
2. Select Properties.
3. Go to the Security tab.
4. Click on the Advanced button at the bottom of the window.
5. Click on Change next to the Owner field.
6. Click on Advanced.
7. Click on Search.
8. Select your user account from the list and click OK.
9. Click OK again, the owner of the folder has been changed.
10. Check the two boxes Replace owner of subcontainers and objects to take ownership of the files and subfolders in this folder:
    
11. Click on OK to validate.

This guide explains how to sign a PDF file on the Web app kDrive (online service kdrive.infomaniak.com). Refer to this other guide if you are looking for information on other possibilities when editing this type of document.

Preamble

• The Web app kDrive natively integrates an editor that allows you to sign a PDF document online.
• Your files are never analyzed and are exclusively stored in Switzerland.

Create and affix your signature on a PDF

To access kDrive and manage PDF document signatures:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Open the relevant PDF document.
3. Click on the Edit button at the top of the document to access the file editor:
   
4. Click on the Signature icon in the toolbar.
5. Click on ‍ Add a signature.
6. Choose the signature creation method:
   1. Draw freehand with the mouse.
   2. Type text and select the handwriting font (example below).
   3. Import an image (e.g. a scan of your handwritten signature) from your device.
7. Type the desired text for the signature and click the Aa button to choose the handwriting style.
8. Click on Save:
   
9. Once the signature is created, simply click on the Signature icon again to display your created signatures.
10. Click on the signature to insert it into the document.
11. The signature is inserted seamlessly; simply move and resize it as desired.
12. Once finished, save the changes and choose whether to create a copy of the modified document or overwrite the existing file:
    

This guide helps resolve an issue with statuses (OK, in sync, etc.) that may occur with files and folders in the kDrive tree in Windows Explorer, in case these indications no longer match reality.

Fix the issue with incorrect statuses

The issue is visible in the kDrive log as follows:

20240616_2008_kDrive.log:2024-06-16 20:19:01:349 [I] (6732) socketlistener.cpp:46 - Sending SocketAPI message --> STATUS:OK:D:\kDrive\Photos\Personnal\2024\06_June\0616_Bern\HP7A6181.JPG to 0000025197E46A60

The application sends the correct file status to the explorer, for example the status sent is OK, the status icon displayed should be the green circle, but the displayed status does not match:

Restart Windows Explorer

To do this:

1. Access the Task Manager by pressing ctrl shift + esc.
2. In the Task Manager, search for Windows Explorer.
3. Right-click on it and select End Task.
4. In the top left corner of the Task Manager, click on File.
5. Click on Run new task.
6. Type: explorer.exe.
7. Press Enter.

Check the system integrity and repair it

To do this:

1. Open Command Prompt with administrator access.
2. Type each command below and wait for the analysis to complete:

SFC /scannow
DISM /Online /Cleanup-Image /CheckHealth
DISM /Online /Cleanup-Image /ScanHealth
DISM /Online /Cleanup-Image /RestoreHealth

This guide explains how to enable or disable dark mode on your operating system (macOS / Windows) since the theme setting "automatic" of Infomaniak tools (animation below) is based on the Dark mode or Light mode setting of the OS:

Managing dark or light mode…

… on macOS

1. Click on System Preferences…
   
2. Click on Appearance and choose the dark mode on the right:
   

… on Windows

1. Open the start menu
2. Click on Settings:
   
3. Click on Personalize then Colors:
   
4. Click on Dark:
   

And on mobile?

The dark theme is enabled on mobile devices for Infomaniak login and account creation pages; it automatically adapts to the mobile system's preferences, thus providing a consistent visual experience between mobile apps and login and account creation pages.

This guide explains how to change your plan for kDrive, the collaborative storage solution on a 100% Swiss Made cloud.

Preamble

• kDrive is the name given to the file storage/sharing service offered by Infomaniak in Switzerland.
• kDrive is accessible free of charge or by subscription depending on whether you are alone using it or if you want collaborators to access it as well.
• kDrive exists as a standalone product, or as one among others within the suite kSuite & my kSuite / my kSuite+.
  • To help you identify the offer most suited to your needs, refer to this other guide.

Determine the current kDrive offer

From the kDrive web app (online service kdrive.infomaniak.com)

To find out which offer you currently have:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on Dashboard in the left-hand menu under kDrive Management:
   

If no dashboard is accessible, you have limited features (e.g., my kSuite offer) that can be unlocked by upgrading to a higher offer:

From the Infomaniak Manager

You can also find out about the current offer from the Manager, the dashboard of your products.

If no product is present in the Manager, you have a my kSuite / my kSuite+ offer and the kDrive app is accessible at the top right:

Otherwise, find your **kDrive** among your **collaborative tools**:

Change the current kDrive plan

Your kDrive can grow with you. When your needs expand—whether to welcome new collaborators, add a family member, or store an increasing volume of data—easily increase its capacity to unlock its full potential.

Prerequisites

• Have sufficient permissions within the Organization.

To change your current kDrive plan:

1. Click here to access the Web app kDrive Infomaniak (online service kdrive.infomaniak.com).
2. Click on Dashboard in the left sidebar under kDrive Management.
3. Click on Manage.
4. Click on Change Offer:
   

You can then upgrade to a higher plan from the Infomaniak Shop:

For example, if by choosing a new offer you increase the quota of users that can be added to your kDrive, refer to this other guide to invite them to join you.