Knowledge base

This guide explains how to link a domain name to an Infomaniak Mail Service.

Where is your domain name located?

With Infomaniak, same organization

If your domain name is registered with Infomaniak and is in the same user account or organization as the email, then there is nothing to do.

• Check and correct any errors with this guide (click here)

With Infomaniak, different organization

If your domain name is registered with Infomaniak but in a different user account or organization, then you need to:

• edit its DNS zone by specifying Infomaniak's MX (+ SPF & DKIM) and then wait a maximum of 48 hours

OR

• move it within the same organization

With Infomaniak and external DNS

If your domain name has DNS that are not from Infomaniak, then you need to:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider), specifying Infomaniak's MX (+ SPF & DKIM) and then wait a maximum of 48 hours

OR

• Change the current DNS and select the use of Infomaniak's DNS; check and correct any errors with this guide

Elsewhere with external DNS

If your domain name has DNS that are not from Infomaniak, then you need to:

• Edit the current DNS zone where it is located (if necessary, consult the help of the relevant provider), specifying Infomaniak's MX (+ SPF & DKIM) and then wait a maximum of 48 hours

OR

• Change the current DNS (if necessary, consult the help of the relevant provider), specifying Infomaniak's DNS (this implies having a DNS zone with Infomaniak; this will be configured correctly but check and correct any errors with this guide)

Elsewhere but you are bringing it back

If your domain name is registered with another registrar and you want to bring it back to the same place as your Infomaniak email, you need to:

• transfer the domain name to Infomaniak (this will be configured correctly but check and correct any errors with this guide)

This guide explains how to connect the Outlook 2013 email application to an email address hosted by Infomaniak.

Prerequisites

• Create the email address within an Infomaniak Email Service (or with the free ik.me offer)
• Test the password of the email address (without confusing it with the one used to log in to the Infomaniak interface)
• Check on the Email Service that the automatic diagnostic is correct

Add the email address to the application

To configure the email application:

1. Open the application
2. Click on the File menu:
   
3. Click on Account Settings
4. Click on Add or Remove Accounts:
   
5. Click on New:
   
6. Click on Manual setup or additional server types:
   
7. Click on POP or IMAP
8. Click on Next:
   
9. Verify and complete the missing information
10. Click on More Settings:
    
11. Click on the Outgoing Server tab
12. Check My outgoing server (SMTP) requires authentication
13. Click on the Advanced tab:
    
14. Replace the port numbers with the correct information and enable SSL
15. Click OK:
    
16. Click on Next:
    
17. Click on Close:
    
18. Click on Finish:
    
19. Click on Close:
    
20. Your email address is now configured in the application:
    

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• Username full email address
• Password email address password
• Mandatory authentication (Learn more)

In case of issues

No need to contact Infomaniak Support if your email address works fine outside the application. The most common error is using the wrong password. Our Troubleshooting guides will help you resolve any issues:

• Follow the solutions provided in this guide (click here) regarding email in general
• This guide (click here) specifically focuses on Outlook

And if your Outlook stops working after changing the email password, read this guide (click here).

This guide explains how to connect the Apple Mail application to an email address hosted by Infomaniak, using a preconfigured Apple synchronization profile. Your iOS device (iPhone, iPad, etc.) will then be automatically configured through Apple-compatible .mobileconfig configuration profiles.

It is possible to remove a configuration profile once installed (scroll to the bottom of this page for explanations) or proceed with a manual configuration.

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• have added the email address in question to Infomaniak Mail to use the synchronization wizard and for the Apple profile to work on your devices
• Test the password for the email address (without confusing it with the one used to log in to the Infomaniak interface)
• Check on the Mail Service that the automatic diagnosis is correct

Install a configuration profile

You can download the profile from the concerned device or send it from another device (if you already have a working email address, for example):

1. Log in (with the usual credentials of your Infomaniak user account) on https://config.infomaniak.com from the iOS device
2. Choose to install the profile on this device
   
3. Choose to sync emails
   
4. Choose to sync an application other than the Infomaniak Mail application
   
5. Enter the password of the email address (attached to Mail Infomaniak (Webmail)) that you want to synchronize on iOS
6. Press the blue button Check
   
7. Press to copy the validated password
8. Download the configuration profile and authorize its opening
   
9. Open the iOS device settings
   
10. Press on the recently downloaded profile
    
11. Press Install
    
12. Unlock your iOS device
    
13. Press Install
    
14. Paste the password of the email address previously verified (point 7 above)
15. Press Next
    
16. That's it, your email address is now configured in the Apple Mail application that you can open and control
    

Delete an Apple profile

Read the official documentation https://support.apple.com/fr-fr/guide/iphone/iph6c493b19/16.0/ios/16.0 by changing at the top of the page* the version of your macOS / iOS system if necessary.

_____________

*Why is it necessary to choose the version of the guide exactly corresponding to your version of the macOS / iOS system? Apple introduces sometimes significant changes with each new version of its system, e.g., a path on iOS 15:

becomes this on iOS 16:

This guide presents the Global Security tool, which allows you to verify that the relationships between a domain name and an Infomaniak Mail Service are optimized in terms of security. This involves checking SPF / DKIM / DMARC records, and the Global Security tool allows you to intervene on the configuration if necessary.

Accessing the Global Security diagnostic tool

To access Global Security:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon in the top right corner of the interface (or navigate through the left sidebar menu, for example)
3. Choose Mail Service (under the Collaborative Tools section)
4. Click on the name of the relevant object in the displayed table
5. Click on Global Security in the left sidebar menu

Verify optimal email functionality

Once on Global Security, read and verify the 3 email security mechanisms: SPF, DKIM, and DMARC. These indications should be displayed in green:

Otherwise, this may explain the treatment of a non-spam email as spam.

Click on Edit or Create to configure SPF, DKIM, and DMARC according to the recommendations below to secure your Mail Service against potential identity theft:

SPF (Sender Policy Framework)

SPF (click here to configure) allows a domain owner to specify which servers are authorized to send emails on behalf of that domain. This helps reduce the risk of spam and phishing because the recipient's mail server can check if the sender is authorized by consulting the sender domain's DNS records.

Under these conditions, if a problem is detected, you will find a Fix button that allows you to update your SPF automatically.

If fixing either of the mentioned issues is not possible, it must be done on the configuration set up by the owner or technician of the sender domain.

If your domain points to Wix or another provider, the SPF must be configured with the respective provider.

DKIM (Domain Keys Identified Mail)

DKIM (click here to configure) is a protocol that allows emails to be signed when sent.

When your domain name is managed elsewhere, you will find the DKIM record to add to the DNS zone in this Global Security > DKIM section.

You can configure multiple DKIM records on your domain without a fixed limit, unlike DMARC or SPF, which is crucial if you use multiple third-party email providers for your daily communications.

DMARC (Domain-based Message Authentication, Reporting, and Conformance)

DMARC (click here to configure) allows you to inform other mail servers (the mail providers of the contacts to whom you send an email) about the policy to follow when receiving a "suspicious" email (unauthenticated, for example) from your mail server (hosted by Infomaniak). Additionally, you can be notified of the "incident" by a summary message (called "DMARC report") providing information about the recent activity of your domain-related email.

DMARC requires a valid SPF and DKIM. An assistant helps you configure DMARC according to Infomaniak's recommendations in simple mode or completely as you wish in expert mode (allows you to enter the record of your choice). The corresponding necessary entries (type TXT) will then be automatically applied in the DNS zone of the relevant domain name (if administratively possible - domain managed within the same organization, for example).

This guide explains how to create sorting rules to automatically classify your incoming emails based on certain conditions.

Introduction

• These rules allow for various automatic actions such as:
  • deleting or moving messages from email addresses you no longer wish to see
  • forwarding emails from a specific address to your spouse so both of you receive them
  • copying messages containing a specific keyword to a folder
  • etc.
• Unlike sorting rules offered within email clients/software (Microsoft Outlook, Mozilla Thunderbird, Apple Mail, etc.), these rules will act directly on the server of your mailboxes before the IMAP connection
• If you use a POP-configured email client/software, in parallel with Mail, the messages sorted into folders will no longer be downloaded by your application as the POP protocol only retrieves messages in your main inbox; to view sorted messages, you will need to use the IMAP protocol or only Mail Infomaniak
• With the free @ik.me mail service (+ etik.com, etc.), you only have the option to create simple rules with restrictions; for example, it is not possible to create a filter to forward an email to another email address

Accessing Rules from Mail Infomaniak for Web Browsers

Prerequisites

• Have valid access to Mail Infomaniak where the email address is linked
• Have permission to manage sorting rules: if you were invited to Mail to manage your address, the Mail Service manager may have removed this right from their admin account

To access sorting filters for your Infomaniak mail:

1. Log in to Mail Infomaniak (mail.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the ‍ icon in the top right corner of the interface
3. Check or select the relevant email address from the drop-down menu
4. Click on Filters and Rules
   

Accessing Rules from the Mail Service

To access sorting filters for your Infomaniak mail:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the ‍ icon in the top right corner of the interface (or navigate using the left sidebar menu, for example)
3. Select Mail Service (under Collaborative Tools)
4. Click on the relevant object name in the displayed table
5. Click on the relevant email address in the displayed table
6. Click on the Filters and Rules tab from the left sidebar menu

Creating a Rule Based on a Received Email

You can also create a rule directly from the received email:

1. Log in to Mail Infomaniak (mail.infomaniak.com) using a web browser like Brave or Firefox
2. Open the message from the relevant sender
3. Click on the action menu ⋮ in the top right corner of the open message
4. Select Create Rule to open the creation wizard, which will be pre-filled with the message elements
   ‍

Configuring Filters & Rules

Several actions are available:

1. Click on the Add Rule button in Standard mode to create filters using a creation form, or in Expert mode to import a Sieve language file
2. Enable/disable the Infomaniak anti-spam filter
3. Enable/disable the Infomaniak advertising filter

The different available conditions for sorting filters are presented in this guide (click here).
 

Once a filter is created in Standard or Expert mode, click Continue to activate it. These settings can be modified at any time.

If there are already sorting filters, the button to add more is located in the top right corner of the table:

Advanced Mode Information

Advanced mode requires the use of Sieve language. By enabling this mode, existing rules will be preserved but deactivated.

First Advanced Sorting Example

Here is a simple example of a command using this language:

require ["fileinto"];

if address :contains "from" "facebook.com" {
    fileinto "fb";
} elsif header :matches "List-Unsubscribe" "*" {
    fileinto "nl";
} else {
    keep;
}

Explanation:

1. Loading required extensions: use require ["fileinto"]; to indicate that you will use the fileinto feature
2. Filtering Facebook messages: use if address :contains "from" "facebook.com" to check if the sender's address contains "facebook.com"; if so, the message is filed into the "fb" folder with fileinto "fb";
3. Filtering messages with an unsubscribe link: use elsif header :matches "List-Unsubscribe" "*" to check if the "List-Unsubscribe" header is present in the message; if so, the message is filed into the "nl" folder with fileinto "nl";
4. Keeping other messages: use else { keep; } to keep all other messages that do not match the previous criteria

Notes:

• If you need to mention a subfolder, use the separator / (as in the second example), but there is no need to specify INBOX in your codes
• Ensure that the "fb" and "nl" folders already exist in your inbox; otherwise, messages may not be sorted correctly
• The filter address :contains "from" "facebook.com" works correctly for addresses that contain "facebook.com" in the "from" field
• The filter header :matches "List-Unsubscribe" "*" only checks for the presence of the "List-Unsubscribe" header, not its content

Second Advanced Sorting Example

This code modifies the subject based on the From (adds a prefix to the subject when an email passes the filter, for example):

require ["fileinto", "editheader", "variables", "regex"];

if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV" {
    if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\] *(.*)" {
        deleteheader "Subject";
        addheader "Subject" "${1}${3}";
    } else {
        # Add a prefix if the subject does not already match the pattern
        deleteheader "Subject";
        addheader "Subject" "[SL-Devel] ${1}";
    }
    fileinto "Mail List/SL-Devel";
}

Explanation:

1. Required extensions:
   1. fileinto: to file messages into folders
   2. editheader: to modify email headers
   3. variables: to use variables in expressions
   4. regex: for regular expressions
2. Condition on sender:
   1. if address "sender" "owner-scientific-linux-devel at LISTSERV.FNAL.GOV": checks if the sender matches
3. Condition on subject:
   1. if header :regex "subject" "((Re|Fwd): *)\\[SCIENTIFIC-LINUX-DEVEL\\] *(.*)": checks if the subject matches the specified pattern
   2. deleteheader "Subject"; and addheader "Subject" "${1}${3}";: deletes the existing subject and adds a new subject with the captured parts
4. Adding a prefix if the subject does not already match the pattern:
   1. addheader "Subject" "[SL-Devel] ${1}";: adds a "[SL-Devel]" prefix to the subject if it is not already present
5. Filing the message:
   1. fileinto "Mail List/SL-Devel";: files messages into the “Mail List/SL-Devel” folder

Notes:

• Ensure that the "Mail List/SL-Devel" folder already exists in your inbox
• Check that the script correctly modifies the subject of emails to add or adjust the prefix as needed

Learn more

This guide explains how to synchronize contacts & calendars in Microsoft Outlook (Office 365 / 2019, 2016, 2013, 2010, 2007 versions) with contacts & calendars hosted at Infomaniak.

Outlook CalDav Synchronizer

Outlook CalDav Synchronizer allows synchronization of contacts & calendars via CalDAV and CardDAV protocols including multiple calendars (non-shared only):

1. Download CalDav Synchronizer for Outlook
2. Close Outlook and launch the installation of the downloaded plugin above:
   
3. Once the plugin is installed, open Outlook (a CalDav Sync tab should be visible) and click on Synchronization Profiles:
   
4. Create a first profile (for the calendar or the contacts - a second profile will need to be created to synchronize both) by clicking on the + icon:
   
5. Choose a generic profile type (first radio button):
   
6. As profile name, enter the name of the Infomaniak calendar or address book you want to synchronize
7. Click the button to choose calendar or contacts and then confirm with OK:
   
8. Open the https://config.infomaniak.com/ wizard to get the necessary information:
   
9. Enter the information (URL and username) obtained on config.infomaniak.com
10. Enter the password
    1. If two-step verification is not enabled, use the password of your Infomaniak user account
    2. If two-step verification is enabled, generate an application password here: https://manager.infomaniak.com/v3/profile/application-password
11. Enter the email address, that of your user account
12. Click on Test or discover settings:
    
13. Choose the Infomaniak calendar to synchronize on the window that opens:
    
14. Additional information may then appear automatically in some fields
15. Activate the synchronization box:
    
16. Save a second profile if necessary (start again at point 4 in this case)
17. Finish with OK at the bottom right
18. A restart of Outlook may be necessary to update the added information

Resolving Duplicate Events

If you notice duplicated events in your Outlook calendar that are not duplicated on calendar.infomaniak.com, apply these settings:

1. Click to Show Advanced Settings
2. Click on Event Mapping Configuration
3. Click on the box to enable Use GlobalAppointmentID for UID attribute
4. Click on the box to enable Cleanup duplicate events
   
5. Save the modifications by clicking on the OK button
   

This deletion of duplicate events and potentially duplicate invitations may result in a notification of event refusal to the organizer, however this has no impact on the participant's initial choice.

Alternative to CalDav Synchronizer

Evo Collaborator (paid) offers an Infomaniak profile to automatically synchronize contacts and calendars Mail Infomaniak with Microsoft Outlook via CalDAV and CardDAV.

This guide presents commands that can be executed to test a connection or a network in order to further specify the possible source of error.

Performing a Telnet

TELNET allows testing the connection to a server without taking into account all the additional settings of a mail client or an FTP client in order to determine the origin of a problem. If the connection fails on an SMTP server, you may need to check if your firewall is blocking port 587 or 465, for example.

on macOS

1. search for Network Utility
2. go to the Ping, Lookup, or Traceroute tab depending on what you want to test
3. you can also use Terminal and in the window that opens, depending on what you want to test, type:
   traceroute [server]
nc [server] [port]
   Replace [server] with the server name or its IP address, same for [port]

on Windows

Activate Telnet beforehand if necessary.

1. open Run and type cmd
2. in the window that opens, depending on what you want to test, type:
   tracert [server]
telnet [server] [port]
   Example: telnet mail.infomaniak.com 587 (tests the SMTP port if your email software does not allow sending emails)

on Android

1. use the free Simple Telnet Client application, which allows very simple testing via 2 fields to fill in (e.g., mail.infomaniak.com and port 143 or 993).

Performing a PING

PING allows knowing if a machine is accessible over the Internet. You can also check with this tool if you are addressing the correct machine, for example during a DNS change, by looking at the obtained IP address. It is possible to ping a domain name, a hostname, or an IP address.

This guide explains how to redirect emails from a Gmail, Bluewin, Outlook, Proton, Yahoo, etc. address to your Infomaniak-managed email address.

You can immediately use your new Infomaniak email address, ensuring that you won’t miss any messages. By replying to your emails from your new Infomaniak address, your contacts will automatically use it to write to you in the future.

Specific Guides

• Bluewin: log in to bluewin.ch => click on Login E-mail => click on Settings => go to Email > Automatic Forwarding > Configure Automatic Forwarding => click on the pencil to set up automatic forwarding => enter your Infomaniak address and activate forwarding from the email received at your Infomaniak address
• Gmail
• iCloud
• Microsoft (Outlook / Hotmail / Live)
• Orange
• Proton Mail (note: requires a paid plan)
• Sunrise: log in to Sunrise Mail => click on Inbox => click on Settings => Manage Inbox => enter the corresponding email address under “Forwarding”
• Yahoo (note: requires Yahoo Mail Pro)

This guide details the security measures in place within the Infomaniak email offerings to detect abusive and abnormal use of an email address. These measures protect you from malicious use of your computer or account.

Sending Limits per 24 hours

The number of outgoing emails per 24 hours is limited to:

1 message sent to 2, 42, or 99 people in Cc/Bcc now counts as 2, 42, and 99 messages, respectively.

Upon written request, motivated and authenticated, these security rules can be modified for a specific paid email address.

For sending emails to a large number of recipients, the Newsletter tool is the most suitable.
 

Learn more

• Email recipient limits
• Limits of the free ik.me Mail offer

This guide explains how to create a "catchall" email address on a paid Mail Service.

Preamble

• A "catchall" email address retrieves all emails sent to non-existent email addresses on the domain
• It is ideal if you want to receive all messages for which there is no specific address on your domain
• The email address must be precisely titled "catchall" and listed as an address created on the Mail Service of the relevant domain

Also, read the important recommendations at the end of this guide.

Create a catchall address

To access the Mail Service and create the catchall address:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Choose Mail Service (collaborative tools universe)
4. Click directly on the name of the relevant object in the displayed table
5. Click on the chevron to the right of the blue button Create an email address
6. Click on Create a generic email address
7. Choose Catchall
   
8. Click on Continue

Example

• You use the email address joni.smith@domain.xyz, which works and exists on the Mail Service domain.xyz
• You have created a catchall@domain.xyz address on the Mail Service domain.xyz
• An email is sent to smith.johnny@domain.xyz because the sender misspelled the recipient's address
• The email will still arrive at the catchall@domain.xyz mailbox, which you can configure in the Mail interface of your choice

Important Recommendations

Creating this type of account is not recommended:

• Catchall addresses receive all emails sent to any domain address; this means they are often flooded with spam, which can be difficult to manage and filter
• Due to the high volume of spam, legitimate messages may be drowned out and lost in the mass, leading to the loss of important communications
• Catchall addresses can potentially be used by attackers to target your domain with brute force attacks or other methods, as they provide an easy target for testing different address combinations

Furthermore, if you configure the "Autoresponder" function on a catchall@ address of your domain, no automatic response will be sent to people sending a message to a non-existent address of the domain.