Knowledge base

This guide explains how to connect the Outlook 2016 email application to an email address hosted with Infomaniak.

Prerequisites

• create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• test the password for the email address (do not confuse it with the one used to log in to the Infomaniak interface)
• check on the Mail Service that the automatic diagnostic is correct

Add the email address to the application

To configure the email application:

1. open the application
2. click the File menu:
   
3. click on Account Settings
4. click on Add or Remove Accounts:
   
5. click on New:
   
6. enter the email address to connect
7. click on Advanced Options
8. click on Manual Setup
9. click the blue Connect button:
   
10. click on IMAP:
    
11. enter the password for the email address to connect
12. click the blue Connect button:
    
13. if necessary, uncheck the additional configuration box for smartphones
14. click the blue Finish button:
    
15. click Repair to correct some automatically added but incorrect information:
    
16. click on Advanced Options
17. click on Manual Repair
18. click the blue Repair button:
    
19. check and complete any missing or incorrect information
20. click on Outgoing Server:
    
21. check and complete any missing or incorrect information
22. click on Next:
    
23. click on Finish:
    
24. click on Close:
    
25. there you go, your email address is now correctly configured in the application:
    

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• username complete email address
• password email address password
• mandatory authentication (learn more)

In case of a problem

Do not contact Infomaniak Support if your email address works fine outside the application. The most common error involves using an incorrect password. Our troubleshooting guides help you resolve any potential issues:

• follow the solutions in this guide (click here) regarding email in general
• this guide (click here) specifically addresses Outlook

and if your Outlook is no longer working after changing the email password, read this guide (click here).

This guide explains how to connect the mobile messaging application Microsoft Outlook (available for iOS / Android) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• Test the email address password (not to be confused with the one used to log in to the Infomaniak interface)
• Check on the Mail Service that the automatic diagnostic is correct

Note that the Outlook Lite application is not compatible with the IMAP protocol; only install the version offered above.

Add the email address to the application

To configure the messaging application:

1. Open the application
2. Click on Add an account:
   
3. Enter the email address to be linked
4. Click on Continue:
   
5. Click on Set up manually:
   
6. Click on IMAP:
   
   
7. Check and complete the missing information
8. Click on the ✓ icon in the top right corner:
   
9. Tap on the left to finish the configuration:
   
10. There you go, your email address is now configured in the application:
    

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• Username complete email address
• Password email address password
• Required authentication (learn more)

In case of trouble

No need to contact Infomaniak Support if your email address works fine outside of the application. The most common error concerns the use of an incorrect password. Our troubleshooting guides help you solve any issues:

• Follow the solutions provided in this guide (click here) regarding email in general
• This guide (click here) specifically concerns Outlook

and if your Outlook no longer works after changing your email password, read this guide (click here).

This guide explains how to easily sort your messages using Plus-Addressing ("+ addressing" or "sub-addressing"), which are email aliases that do not need to be actually created on an Infomaniak Mail Service.

What is + addressing used for?

This feature is free and allows you to have multiple versions of your existing email address (= aliases), so you can, for example, separate your personal emails from the newsletters you are subscribed to.

These "wildcard" aliases mean that a message can be addressed to an email address containing a + (e.g., abc+def@domain.xyz), and it will still arrive in the existing mailbox abc@domain.xyz and can be automatically filtered and sorted based on what comes after the "+" if you set it up.

Note that there is also the possibility to create real aliases without the + character...

Using an alias with an Infomaniak email address

The next time you sign up for a newsletter or a client area that requires a username:

• simply use a formulation of your email address including the "+" sign (e.g., anna+newsletter@domain.xyz) instead of providing your real email address

So if your usual email address is anna@domain.xyz, emails addressed to anna+newsletter@domain.xyz or anna+WhateverYouWant@domain.xyz will arrive in the inbox of anna@domain.xyz.

Then, to automatically move future messages sent to your aliases to specific folders:

• create filters to specify what to do with incoming emails addressed to your alias

This guide explains how to connect the Mail application (Windows 10 version) to an email address hosted with Infomaniak.

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• Test the password of the email address (without confusing it with the one used to log in to the Infomaniak interface)
• Check on the Mail Service that the automatic diagnosis is correct

Add the email address to the application

To set up the mail application:

1. open the application
   
2. click on Settings
3. click on Manage accounts
4. click on Advanced setup (at the bottom)
   
5. choose Internet email
6. check and complete the missing information
7. leave all boxes checked
8. click on Sign in
9. click on OK
10. your email address is now configured in the application:

Settings to use

• IMAP4/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• username full email address
• password email address password
• mandatory authentication (learn more)

In case of problems

No need to contact Infomaniak Support if your email address works well outside the application. The most common error involves using an incorrect password. Our troubleshooting guides help you solve any problems:

• follow the solutions given in this guide (click here) regarding email in general
• this guide (click here) specifically concerns Outlook

and if your Outlook no longer works after changing the email password, read this guide (click here).

The Infomaniak Student Program provides free access to 1 Web Hosting and 1 kSuite Standard to enhance digital skills during higher education.

Introduction

• A domain name is required for the products to function properly and this remains a paid service
• Offer valid only in the following countries: Switzerland, France, Belgium, Germany, Italy, Austria, Spain, Canada
• Offer is reserved for new hosting orders (does not apply to ongoing or renewed orders)
• 1 Web Hosting (= storage for 20 websites on 250 GB of SSD space) and 1 kSuite Standard per person
• The student must be of legal age (or have parental permission)
• The student must be able to prove their status with a valid student ID and identification card:
  • Student card or school certificate: it must be up-to-date and show the school, current academic year, as well as your first and last name
  • ID card (front/back): it must be valid with a clear and readable photo
  • Your official student email address: provided by your school, e.g., firstname.lastname@your-school.com
• The duration of the offer depends on the validity period of the student ID and cannot exceed a total of 4 years

Get Free Online Hosting

To benefit from this offer, simply visit the offer page while preparing the required documents.

Discover other free Infomaniak services

This guide helps you configure a printer (Hewlett-Packard, Xerox, Canon, Epson, Brothers, etc.), a scanner, and any device capable of sending an e-mail message, via an e-mail address hosted with Infomaniak.

Functioning principles

It is imperative that your device allows the use of SMTP authentication to send e-mails.

Activate authentication and use the email address created as the username and the password you assigned to it.

As mail server address, sometimes called hostname or hostname, use mail.infomaniak.com .

If your printer refuses the server address in this form and requests an IP address , unfortunately it will not be possible to configure your printer to send e-mail. Indeed, the IP addresses of our mail servers being subject to change at any time, it is essential that you use the address in the form of a name as indicated above.

Learn more

• Manually configure your emails, contacts & calendars on your devices

This guide explains what a web host like Infomaniak is and what its role is. For example, can the technical support help with designing a website or troubleshoot a bug that appeared on a user's computer?

Infomaniak, hosting provider since 1996

According to Wikipedia, a web host is a company that provides internet hosting services for various computing systems to individuals or entities who do not wish to do so by their own means.

Infomaniak is also:

• decades of experience: it is a recognized player worldwide in hosting & online solutions, who loves what it does and aims to offer high-end solutions at accessible prices while continuously improving its services based on market trends and customer needs
• over one million users in Switzerland and Europe; CHF 36.5 million in revenue in 2022 (22.43% growth in German-speaking Switzerland compared to 2021)
• company certified ISO 27001, ISO 9001, ISO 14001, ISO 50001... Infomaniak is 100% committed to sustainable and responsible development with concrete actions, such as creating the most ecological data center in Switzerland; it offsets the CO2 emissions generated by its activities and the energy used is renewable
• 100% Swiss-made technological expertise: all customer data is hosted on servers in Switzerland owned by Infomaniak; its solutions are systematically developed and maintained by hundreds of employees based in Geneva and Winterthur
• with over 1,000 articles and videos, the knowledge base allows customers to immediately find answers to the vast majority of questions, and it is always possible to contact Infomaniak support

Infomaniak's Responsibilities and Intervention Limits

As a web and mail host, Infomaniak's main activities are to install, secure, and keep servers up to date, particularly to protect them from malicious attacks.

Infomaniak also ensures to continuously evolve its web interfaces (Manager) and its infrastructure based on customer feedback, the latest technologies, and market needs. Finally, Infomaniak is also there to support its customers through the various stages of using its services.

However, Infomaniak does not intervene in server content or website development. Indeed, creating or maintaining a website is a different profession; Infomaniak employs webmasters and developers for its own site, its own applications & tools.

Technical Support Limits

In particular, the technical support department will not be able to help you with:

• solving issues related to website development (Fatal Error, etc.) or its updates
• setting up solutions (e.g., "hello, I want you to help me set up my entire Swiss Backup", “migrate my site”)
• manually installing WordPress
• remotely controlling your computer with TeamViewer or similar
  etc.

but it can assist you with:

• resolving issues related to infrastructure or the Manager
• clarifying certain processes
  etc.

A Premium support option exists for more demanding and recurring requests requiring additional time and resources from staff to assist you optimally.

Finding Help from a Webmaster

For external help related to your site's content or organizing your messaging systems, you can contact one of Infomaniak's partners.

Request a Quote

The Infomaniak quote platform lists over 1,000 verified companies in Switzerland, France, Belgium, Italy, and Spain. It is the fastest way to find a webmaster, UX designer, IT technician, web agency, or marketing and communication agency near you; or browse the directory.
 

This guide explains how to order a DNS zone from Infomaniak.

Why Order a DNS Zone?

Owning the DNS zone with Infomaniak is useful if your domain name is registered elsewhere (third-party provider/registrar) and you want to easily link this domain with Infomaniak products.

Ordering a DNS Zone

1. Go to the Shop (shop.infomaniak.com)
2. Enter the name of the domain registered elsewhere
3. Click on the action button ⋮ on the right and select Order a DNS zone
   
   

This guide explains how to have multiple denominations (everything that comes after the @ symbol of your email address) for an existing Mail Service by adding associated domain names to it.

Email addresses (existing and future ones) are automatically valid with all associated domains.

To completely transform and change the domain names of a Mail Service, read this guide (click here). To modify the part of your email address coming before the @ symbol, read this guide (click here).

Also note that you can rename your product in the Infomaniak Manager, but changing the name of a Mail Service has absolutely no impact on its emails. You need to act on the domain name.

Prerequisites

• Own the new domain name (if necessary, create it beforehand)
• Familiarize yourself with the instructions in this guide (click here) and apply the relevant instructions based on your situation (to ensure the domain name works when linked to your Mail Service)

Add a Domain Name to the Mail Service

Once the new domain name is ready to be used alongside the old one, you need to add it to the Mail Service:

1. Login to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the icon in the upper right corner of the interface (or navigate using the left sidebar menu, for example)
3. Choose Mail Service (under Collaborative Tools)
4. Click on the name of the relevant object in the displayed table
5. Click on Domain Management in the left sidebar menu
   
   
6. Click on Domains linked to the service in the left sidebar menu
7. Click the blue button Add a linked domain
   
   
8. You can:
   
   1. Search for an existing domain within the organization you're connected to — this will link and automatically update the DNS zone of the added domain
   2. Add a domain name or subdomain to manually specify the domain name or subdomain to use (ideal if the domain name is hosted elsewhere)
   3. Buy a new domain name (read the prerequisites above)
   

a: the domain exists within the organization

1. Click on the proposed domain name
   
2. Click the blue button Link this domain
   

It's done; the Mail Service now responds to a second domain name.

b: the domain exists elsewhere

1. Enter the domain name to add
2. Enable DNS entry updates (if the domain name situation allows it, the DNS zone of the domain name will be automatically updated)
3. If point 2 above is active, then activate the replacement of potentially existing entries
4. Do not activate domain name reversal unless you want to set this new domain name as the primary one (this is mainly an administrative matter rather than technical)
5. Click the blue button Link this domain
   

Usage Example

The email contact@super-family-business.com is a long email address. The synonymous domain contact@usef.com is shorter and easier to remember.

By adding the "usef.com" domain to the "super-family-business.com" Mail Service, you allow all messages sent to contact@usef.com (the linked domain) to arrive alongside the messages that the contact@super-family-business.com address already receives.

This guide explains how to create and then automatically add a signature to messages sent from Mail Infomaniak for the web browser.

Introduction

• The signature will also be visible when sending from the Infomaniak Mail app (iOS / Android)
• It will not be present with another sending method (such as software like Outlook)
• It is also not added to messages from the autoresponder; it is necessary to add one directly in the out-of-office message
• One or more signatures can be added from Mail and from the Manager where all addresses of a Mail Service are managed
• Add multiple signatures if necessary and choose which one to use when sending

Access signatures from Mail Infomaniak

Prerequisites

• Have valid access to Mail Infomaniak where the email address is linked
• Have permission to manage signatures: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has removed this right from their admin account

To access Mail and manage signatures:

1. Log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the ‍ icon at the top right of the interface
3. Check or select the relevant email address from the drop-down menu
4. Click on Signatures
   

Access signatures from Mail Service

To access the Mail Service and manage signatures:

1. Log in to Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu)
3. Select Mail Service (Collaborative Tools universe)
4. Click on the name of the relevant item in the displayed table
5. Click on the relevant email address in the displayed table
6. Click on Autoresponder and signatures in the left sidebar menu
   

Create and edit the signature

You have two options:

1. Click on Add to create a new signature
2. Click on the icon next to an existing signature to edit it

Then:

1. Choose an existing template (if any)
2. Give the signature a name
3. Specify a name for your identity (it will be displayed next to your email address in the messages received by your correspondents)
4. Create the content of the signature in the designated area (read below for formatting options)
5. Choose whether or not to share the signature with all users of the Mail address
6. Click on Advanced settings to choose the location to insert your signature: before the message (= header) or after the message (= signature)
   
7. Read this guide about choosing send/receive addresses
8. Click the Save button

Formatting the signature

You can use an image, edit the HTML source code, and format your text with a range of tools. To avoid a too wide line break, use the Shift key in conjunction with the ENTER key on your keyboard, which will act as the HTML tag

<br>

which creates a line break instead of a new paragraph.

Set a default signature

By setting a default signature, it will automatically be displayed in the email body when composing. You can still change the signature. You can choose the signature that will be inserted by default when composing:

1. A new message
2. A reply/forward
   

There is one case where the default signature will not be the one automatically inserted by default when composing a message: read point 9 of this guide.

Select the signature when composing

1. The signature is automatically inserted when you start composing a new message
2. If multiple signatures exist, choose the correct identity from the drop-down menu
3. Quickly return to the signature settings via the button in the toolbar
   

Multiple linked addresses?

When a signature is created from a template (whether created from a model offered by Infomaniak or generated with the advanced editor):

• Users do not have access to the signature content in editing
• They can enter dynamic values such as the sender's name or personal data that may be requested, such as the profession or phone number
• They can also change the advanced settings of the signature (such as its position in a reply/forward), but as of today, this setting is common to all users of the signature (1)

When a signature is created directly without using a template:

• If the signature is created from a predefined model:
  • It behaves the same as the previous point, i.e., a signature created from a template
• If the signature is created using the advanced editor:
  • Users have access to the signature content in editing, but note that this content is shared; if Morgane changes the content, Vanessa will have the same content once she reloads her Infomaniak Mail interface
  • Only the sender's name is specific to the user, and there are no dynamic values in this case
  • The advanced settings follow the same principle as in other cases: they are common to all users

In any case, setting a default signature on a mailbox is at the user level. Within the same mailbox, the default signature chosen by Morgane is independent of the one chosen by Vanessa.

Go further with templates

This guide explains how to define custom templates that can be applied when creating a new email address on your Mail Service, for example, or en masse to all addresses in your domain.