Knowledge base

This guide explains how to suspend the administrative management of a product so that no user can use it within the Infomaniak Manager.

Prerequisites

• be an administrator or legal representative (users with limited rights such as collaborators and clients will not be able to do this)

Block a Product

To block or unblock specific products for the entire organization:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Go to the product you want to block
3. Click on Manage on the product's dashboard
4. Click on Block Product Management
   

By blocking the management of a product:

• only administrators and the legal representative can unblock it
• users with limited rights such as collaborators and clients who have access to this product can no longer manage it

An email is sent to the users of the organization.

Suspend Emails

A Mail Service cannot be blocked as indicated above, but it can be put in maintenance mode.

To suspend email addresses:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Select Mail Service (under Collaborative Tools)
4. Click on the name of the relevant object in the displayed table
5. Click on Manage
6. Click on Enable Maintenance
7. Confirm by clicking the red button to suspend the use of the addresses (receiving is not interrupted but access for viewing is not possible)
   

This guide explains how to activate an autoresponder ("out of office" email message) on an email address managed with Infomaniak.

This allows you to inform your correspondents that you are currently unable to respond immediately because you are away, on vacation, etc.

Preamble

The automatic response in case of absence can be activated from Mail Infomaniak and from the Manager where all addresses of a Mail Service are managed.

You can activate or deactivate a message already saved, but there cannot be multiple active responders on the same email address: activating one message deactivates another if applicable.

Activate the responder from Mail

Prerequisites

• have a valid access to Mail Infomaniak to which the email address is attached
• have permission to modify the responder: if you were invited to Mail to manage your address, it is possible that the manager of the Mail Service has removed this right from his admin account

To activate the out-of-office message from Mail:

1. log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon in the top right corner of the interface
3. verify or select the relevant email address from the drop-down menu
4. click on Responder
   
5. enable the automatic message if necessary or read below

Activate the responder from the Manager

To activate the out-of-office message from the Manager:

1. log in to the Manager Infomaniak (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. select Mail Service (universe Collaborative Tools)
4. click on the name of the relevant object in the displayed table
5. click on the relevant email address in the displayed table
6. click on the Responder and Signatures tab
7. enable the automatic message if necessary or read below

Write the out-of-office message

To manage the message that will be automatically sent in response, click on Add:

then:

• A: enter a name for your responder (to distinguish it from other messages if you create multiple ones)
• B: set whether the automatic response should be given recurrently on specific days of the week
• C: set an end date/time if the message should no longer be sent beyond a certain duration
• D: set a start date/time if the message is planned in advance for a specific period in the future
• E: write your out-of-office message
• F: display advanced settings
• G: set another email address that will be used to send your automatic out-of-office message (the address must be verified beforehand)
• H: enter specific email addresses (or @domain.xyz for an entire domain) to prevent them from receiving this out-of-office message

then click on the blue button at the bottom right to Add the message.

Once added, you can enable or disable it:

You can also edit a saved message by clicking on the pencil icon on the right.

How often is the automatic response sent?

Your response is sent only once to people who send you messages.

However, if the same sender sends you a new email 7 days after the previous one and if your automatic responder is still enabled, an automatic response is sent to him again to remind him that you do not have access to your mailbox.

So be careful if you test it on your address it is normal that it only works the first time. In subsequent tests, the responder no longer sends the message when it detects that the message comes from an address that has already sent a message before. So you will need to make a new attempt from another email address.

You can reset the 7-day counter by clicking on Reset when editing your message:

Go further with templates

Custom templates can be applied when creating a new email address on your Mail Service for example, or en masse on all addresses of your domain. Learn more

This guide explains how to copy the content of one or more existing email addresses from other providers to one or more email accounts managed by Infomaniak, using the Infomaniak import tool!

 

Introduction

• The previous provider can be Gmail, Yahoo, Outlook.com, Swisscom, Hotmail, etc.
• It is also possible to copy content already located on an email address for which Infomaniak is the provider (ik.me for example)
• Once the import process has started, it cannot be interrupted
• The entire external mailbox will be imported
• Duplicate removal (in case of successive imports) is managed
• A confirmation email is sent once the copy is complete

 

Copying emails from another provider to Infomaniak

Prerequisites

• Order a Mail Service from Infomaniak
• Create one or more addresses on this Mail Service
• The email address from which the content must be copied must have been used (or be compatible) with the IMAP protocol
• The email address to which the content must be copied must be among the addresses linked to your mail.infomaniak.com interface; if it is not listed, the dropdown menu (see point 9 below) will not offer this address — this is not a prerequisite for batch import (CSV file)

Click on the link corresponding to the provider of the email to import:

• Gmail addresses (or custom domain Google)
• custom domain Microsoft 365 addresses
• custom domain Swisscom addresses
• Yahoo addresses

Guide for any other email provider:

1. Go to the address https://import-email.infomaniak.com/
   
2. If necessary, log in to your Infomaniak account on the organization of your choice (the import will be made to an email address linked to the Infomaniak Mail interface of the account you are using)
3. Click on "single import"
4. Fill in the left field with your source email address (the content of which is to be copied)
5. Fill in the right field with the password for that same email address
6. If necessary, modify the Advanced Settings to specify an IMAP server address
7. Click on Confirm
   
8. If necessary, enter a second email address to be imported at the same time
9. Choose which email address to import the emails to; the dropdown menu lists the email addresses currently linked to your Infomaniak Mail interface for the Infomaniak account you are logged into (read the prerequisites above)
   
10. After selecting the desired destination address from the list, click on the blue button Import Emails
11. The copy begins and continues in the background; you can close the window that appears, a confirmation email will automatically be sent to all email addresses involved in the operation once the import is complete, mentioning the number of messages copied

 

Importing the content of multiple email addresses in bulk

To import the content of multiple email addresses (up to 25 at a time):

1. Open the bulk transfer assistant (https://import-email.infomaniak.com)
2. Select "Import multiple email addresses from a CSV file" (CSV format)
   
3. Download the provided CSV template example to create one with the correct information needed for the copy
4. Upload the file using the Select a CSV file button
5. Once the file is uploaded on the tool page, select Import email address
6. Wait while the content of the addresses is copied (a confirmation email is sent once the copy is complete)

This guide explains how to switch, in an email software, from a POP configuration to an IMAP configuration for the same mailbox. Indeed, for various reasons, it is highly recommended to use the IMAP protocol instead of POP. 

Switching from POP Protocol to IMAP Protocol

If your email address is already configured with the POP protocol in your email software (Mozilla Thunderbird, Microsoft Outlook, etc.), it is not possible to switch directly to the IMAP protocol on the same account. Most common email software does not allow you to modify an existing POP3 account and set it to IMAP instead.

The solution is to add the same email account but with the IMAP protocol to your email software and then move your messages and folders from the POP account (on your computer) to the IMAP account (on the mail server).

With Microsoft Outlook

Some versions of Outlook, such as 2016, prevent the simple addition of a second account with the same name (identical email address).

To work around this, you need to add the account from the Profiles section:

From there, you can add the additional account in IMAP:

1. Configure the new email account with the IMAP protocol (the same account as configured in POP but this time in IMAP)
   
2. Move one folder at a time by dragging them to the inbox of the new account configured in IMAP
   
3. Wait while the elements are transferred (this may take a long time depending on the volume to be transferred to the server); the activity is indicated at the bottom of the window
   
   

If your POP account kept a copy of messages on the server (a discouraged option in your Outlook advanced settings), you may end up with duplicate messages.

With Apple Mail

Deleting the email account configured with POP also deletes the messages it contains. Therefore, it is recommended to disable the POP account instead of deleting it!

Once the POP account is disabled, follow our guide to configure your email address in Apple Mail using IMAP.

When you are done, all you need to do is drag the messages from your POP account's folder structure to the folder structure of the new IMAP account.

If you send an email
from abc@gmail.com
to xyz@domaine.com (the domain you have at Infomaniak)
and that on this email address at Infomaniak you have a redirection to abc@gmail.com
then abc@gmail.com will never display your email.

The problem isn't that the redirection doesn't work: it's more a question of a particularity of Gmail: an email from Gmail to Gmail via the redirection of an address at Infomaniak will cause a problem on the side of Gmail, in the way it handles mail.

Your message will never arrive (because as far as it is concerned it is already in the box, in the items sent).

This guide explains how to use Google Gmail (Gmail application for smartphone or computer on gmail.com) to access an email address hosted by Infomaniak.

Using the Gmail application (iOS / Android / etc.)

To add the Infomaniak-managed email address to your Gmail application via IMAP:

1. Go to Gmail Settings
2. Tap on Add account
3. Choose Other
4. Enter the email address you want to use
5. Choose account type IMAP
6. Enter the password for the email address
7. Use the unique information mail.infomaniak.com when a server name is requested:
   1. Incoming server (receiving)
      
   2. Outgoing server (sending)
      
8. Finish adding the address

Importing your "Infomaniak" emails into Gmail

Here is a second solution; emails that arrive at your email address will be fetched over time to Gmail via the POP3 protocol (not IMAP as above):

1. Create/own an email address and its password via https://manager.infomaniak.com/
2. Have an account with Google
3. Follow the steps in the guide https://support.google.com/mail/answer/2128 under the "Computer" tab from step 2 onwards
4. Use the unique information mail.infomaniak.com when a server name is requested

Sending "Infomaniak" emails from Gmail

It is also possible to configure Gmail to send emails from an email address hosted by Infomaniak from their interface:

1. Consult and follow the steps in the guide https://support.google.com/mail/answer/22370
2. Uncheck the box Treat as alias https://support.google.com/a/answer/1710338
   
3. Use the unique information mail.infomaniak.com when a server name is requested

Modify your configuration

If necessary (following point 2 above):

This guide explains how to change the password of an email address within a Mail Service.

 

Introduction

• changing the password of the mailbox on a Mail Service Infomaniak means changing the IMAP/SMTP password
  • as soon as the password is modified, you must update your software (Outlook, etc.), mobile devices (iPhone), etc. with the new password (this is your responsibility)
• if the email address is linked to Mail Infomaniak, it will be necessary to enter the new password upon the first login
• you can also apply a new password from Mail Infomaniak if the email address is linked there (see this guide)

 

Change the password from the Mail Service

To change the password of an email address from an Infomaniak Mail Service:

1. log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Firefox
2. click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, e.g.)
3. select Mail Service (in the Collaborative Tools universe)
4. click directly on the name of the relevant item in the displayed table
5. click on the relevant email address
   
6. click on Edit (in the Password section of the General tab) 
   
7. choose
   1. to send a password reset procedure to the user of the email address
   2. or Directly change the password
8. follow the procedure then enter or manually generate a password (even if the box would already be filled due to the settings of the web browser used for memorization/autofill)

This guide explains how to create an alias, which is a variant of your usual email address without having to add a new address to your existing Mail Service.

 

Introduction

• the number of aliases per email address is limited to 50
• users of the free @ik.me email (+ etik.com, etc. but excluding Mail Service Starter) do not have the ability to create aliases; an alternative feature is presented here
• to modify what comes after the @ sign, use alias domains here
   

 

How an alias works

It is possible to create alternative versions of your email addresses by modifying what comes before the @ sign.

For example:

• john-peter.smith@domain.xyz is a long email address

This can be shortened and used as:

• jps@domain.xyz

In this example, you would create an alias "jps" for the address "john-peter.smith".

Then, if someone writes to jps@domain.xyz, their message will arrive in the main inbox of the primary address (john-peter.smith@domain.xyz).

If someone writes to john-peter.smith@domain.xyz AND jps@domain.xyz in CC, their message will arrive twice in the main inbox of the primary address (john-peter.smith@domain.xyz).

 

Add an alias from Mail Infomaniak

Prerequisites

• have valid access to Mail Infomaniak where the email address is linked
• have permission to manage aliases: if you were invited to Mail to manage your address, it is possible that the Mail Service manager has revoked this right from their admin account

Then, to add an alias from Mail Infomaniak:

1. log in to Mail Infomaniak (mail.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon ‍ in the top right corner of the interface
3. check or select the relevant email address from the dropdown menu
4. click on Alias 
   
5. click on Add an alias to create a variant of your email address
6. click on Add

 

Add an alias from the Mail Service

To access the Mail Service:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon ‍ in the top right corner of the interface (or navigate using the left sidebar menu, e.g.)
3. select Mail Service (universe Collaborative Tools)
4. click on the name of the relevant object in the displayed table
5. click on the relevant email address in the displayed table
6. click on the tab Forwarding and Aliases or from the left sidebar menu on Forwarding and Aliases
7. click the blue button Add an alias
   
8. enter the desired alias (what comes before the @ sign)
9. click on Validate to save the changes

This guide explains how to delete folders that appear in gray in Mail or in certain email clients such as Apple Mail, Mozilla Thunderbird, or Microsoft Outlook.

Ghost Folders

Some email clients like Microsoft Outlook allow you to create subfolders of nonexistent folders. For example, it's possible to create the folder /abc/klm/xyz even though the folder "klm" doesn't exist.

In Mail or other email clients, ghost folders like the "klm" folder in our example appear in gray and cannot be deleted directly.

To delete these ghost folders, you need to delete their subfolders first (in our example: xyz).

This guide explains how to make one of your calendars/schedules public from the Calendar product. The data contained therein will no longer be private.

Enable Public Sharing

To share a calendar publicly:

1. Log in to Calendar (calendar.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the action menu ⋮ to the right of an address book
3. Click on Share
   
   
4. Enable the button for public sharing:
   

You will then get a URL specific to your calendar in .ics format that Calendar (formerly Apple's iCal), Calendrier (formerly Microsoft's iCalendar), Thunderbird (formerly Mozilla's Lightning), or Google Calendar can recognize to display your calendar (with occasional updates to be defined on the application used):

PHP scripts (not provided) also allow parsing such files, allowing, for example, the inclusion of events on a website.

It is always possible to remove public access from the table visible on this sharing page.