Knowledge base

This guide explains how to resolve the TLS error that may occur when using certain email software whose version has become too old and incompatible with current security standards.

Update your email software

Infomaniak recommends using the latest versions of the email software you are accustomed to using.

With an IMAP configuration, it is easy to remove an account from the software that has become incompatible. The address created with Infomaniak is not affected; it continues to function, and you will retrieve all your old and new emails once the address is reconfigured on the new version of the email software.

Simply follow our many configuration guides for the desired application.

Use a temporary hostname
 

While you replace your obsolete email software, and to avoid an error that prevents you from correctly retrieving your emails, Infomaniak offers the use of a specially designed hostname available until the end of November 2024.

These proxies are configured to support obsolete versions of the TLS protocol (< 1.2), thus ensuring continuity of service when using outdated applications such as Outlook 2007.

All you have to do is replace the hostname of the current incoming IMAP server and outgoing SMTP server mail.infomaniak.com with the indication mail-legacy.infomaniak.com (adding -legacy to the hostname).

Example with Outlook Office 2002 version:

1. click on the Tools menu
2. click on Options
3. click on the Configure tab
4. click on the Email Accounts button
5. click on View or change
6. click Next
7. click on the relevant account
8. click on the Modify button
9. update the server names by adding -legacy
10. click Next and save the changes to finish

This guide explains how to block email addresses or entire domains so that you are no longer bothered by specific unwanted emails in your Infomaniak inbox.

You will also learn that it is possible to allow addresses to bypass the spam filter of your Infomaniak inbox.

Introduction

• In addition to the Infomaniak spam filter that eliminates most unwanted emails as it evolves, Infomaniak offers two distinct lists that you can fill at your convenience:
  1. Blocked senders:
     • Emails and blocked domains are directly treated as spam
  2. Authorized senders (allowed to bypass the spam filter):
     • Authorized senders and domains will not be filtered by the spam filter
     • The authorized senders list is only active for the original recipient of each message; if the message is addressed to an email abc@domain.xyz and then redirected to def@domain.xyz, the spam filter and authorized senders list must be configured for the address abc.
• These lists are specific to the email address where the operation is performed.
• A Mail Service administrator can also apply these lists to the entire Mail Service through the Global Configuration of a Mail Service (see this other guide).

Managing blocks or authorizations from the Infomaniak Web Mail app

Prerequisites

• Having valid access to Mail Infomaniak where the email address is attached.
• Having permission to manage security: if you were invited on Mail to manage your address, it is possible that the Mail Service manager has removed this right from their admin account.

To block or authorize senders from the Infomaniak Web Mail app (online service mail.infomaniak.com):

1. Click here to access the Infomaniak Web Mail app (online service mail.infomaniak.com).
2. Click the Settings icon  at the top right.
3. Check or select the relevant email address from the dropdown menu on the left sidebar.
4. Click on Security:
   
5. To add a blocked sender, click on the Add an address button in the Blocked address box:
   
   • To block all email addresses from a domain, enter *@domaine-du-spammeur.com.
   • To block a domain and all its subdomains, enter *@*domaine-du-spammeur.com replacing of course “domaine-du-spammeur.com”.
6. To add an authorized sender, click on the Add an address button in the Approved address box:
   

You can also block a sender directly from the received email:

1. Click here to access the Infomaniak Web Mail app (online service mail.infomaniak.com).
2. Open the message from the unwanted sender.
3. Click on the ⋮ icon at the top right of the open message.
4. Select Block sender to add them directly to the blocked addresses list:
   
   
   

If necessary, remove the address by returning to the Security tab.

Managing blocks or authorizations from Mail Service

To block or authorize senders from a Mail Service:

1. Click here to manage your product on the Infomaniak Manager (need help?).
2. Click directly on the name assigned to the concerned product.
3. Click on the relevant email address.
4. Click on the Security tab or from the left sidebar menu on Security:
   
5. To add a blocked sender (blacklist), click on the Add an address button in the Blocked address box:
   1. To block all email addresses from a domain, enter *@domaine-du-spammeur.com.
   2. To block a domain and all its subdomains, enter *@*domaine-du-spammeur.com replacing “domaine-du-spammeur.com”.
6. To add an authorized sender, click on the Add an address button in the Authorized address box:

This guide explains how to connect the New Outlook mail application (version 2023-2024, replacing Microsoft Mail and Windows Mail) to an email address hosted at Infomaniak.

Prerequisites

• create the address within an Infomaniak Mail Service (or with the free ik.me offer)
• test the password for the email address (do not confuse it with the one used to log in to the Infomaniak interface)
• check on the Mail Service that the automatic diagnosis is correct

Add the email address to the application

To set up the mail application:

1. open the application
2. if necessary, click on the gear icon in the top right (otherwise, skip to step 4):
   
3. click on Add an account:
   
4. enter the email address to be linked
5. click on Continue:
   
6. enter the password for the email address
7. click the More button
8. check and complete any missing information by scrolling down if necessary:
   
9. check and complete any missing information
10. click on Continue:
    
11. understand and go through the various Microsoft information windows:
    
12. there you go, your email address is now configured in the application:
    

Settings to use

• IMAP/SMTP server name mail.infomaniak.com
• IMAP port 993 (SSL)
• SMTP port 465 (SSL)
• username complete email address
• password password of the email address
• mandatory authentication (learn more)

In case of a problem

Do not contact Infomaniak Support if your email address works fine outside the application. The most common error involves using an incorrect password. Our troubleshooting guides help you solve any potential issues:

• follow the solutions given in this guide (click here) regarding email in general
• this guide (click here) is more specifically about Outlook

and if your Outlook no longer works after changing the email password, read this guide (click here).

This guide explains how to import emails from an MBOX archive to an Infomaniak email address.

Prerequisites

• Have a valid and functional email address with Infomaniak
• Have an archive of your previous mailbox in .mbox format

Importing Emails in MBOX Format

with Thunderbird

Install Thunderbird and configure the Infomaniak address with IMAP using this guide (click here).

To add support for importing MBOX files:

1. Open Thunderbird
2. Click on the Tools menu
3. Click on Add-ons
4. Search for the ImportExportTools extension:
   
5. Click on the button to install the ImportExportTools NG extension
6. Confirm the addition of the extension to Thunderbird:
   
7. Create a new folder by right-clicking in the local part of your account tree:
   
8. Right-click on this new folder and choose to import an mbox file from the new ImportExportTools NG extension menu:
   
9. Select the .mbox file from your hard drive and import it
10. The import of your emails will be performed in the local folder
11. This local folder can be moved to the main tree to synchronize it with the Infomaniak server via IMAP:
    
12. Emails will be sent to the server and you will find your content if you access the mailbox from another system, such as Infomaniak Mail in a web browser for example:
    
    

with Outlook

under construction

This guide concerns the steps to follow when you are a healthcare professional, an Infomaniak client, and wish to comply with the HIN system.

What is a HIN address?

The acronym HIN stands for "Health Insurance Network".

A HIN email address is one used to send confidential and sensitive messages, such as medical records or test results, between healthcare professionals who have been authorized to use them. These addresses are protected by additional security measures to ensure that sensitive information does not fall into the wrong hands.

Obtaining an encrypted HIN email address

For your Infomaniak email address to be HIN compliant:

1. Visit the page of services offered by HIN to subscribe to their offer
2. contact the Infomaniak Support department in writing as soon as a contract is concluded, mentioning the relevant email addresses (pay attention to the domain name and its extension, such as .com or .ch, etc.)
3. Wait for HIN to notify Infomaniak and for the solution to be implemented (which may take several hours or days)

This guide is about the DMARC policy and the optional security reports sent by email that can be enabled or disabled upon request.

Optional DMARC Reports

DMARC reports provide the following information:

1. Third-party senders or servers sending emails on behalf of your domain
2. The percentage of messages from your domain that pass the DMARC verification process
3. Servers or services sending emails failing DMARC checks
4. DMARC actions performed by the receiving server for unauthenticated messages from your domain (none, quarantine, or reject)

When reports indicate that most emails pass DMARC checks successfully, it is recommended to strengthen your DMARC settings by enforcing stricter measures. This will enhance your domain's protection against spoofing.

The written report is sent via email to the address you specify in the configuration and will come from dmarc@infomaniak.com or other providers such as Microsoft, Google, Yahoo, etc. It is delivered as a zip archive containing the report in XML format.

It is also possible to receive copies of problematic emails.

Analyzing a DMARC Report

Infomaniak is neither able to analyze your potential DMARC reports and records, nor able to determine their validity or compliance, as this is entirely your responsibility.

It is recommended to use an external service to analyze a DMARC report, such as https://dmarcadvisor.com/dmarc-analyzer/.

Disabling a DMARC Report

from a Mail Service

To disable sending a DMARC report if you still have a Mail Service (otherwise, read below):
 

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the ‍ icon in the top right corner of the interface (or navigate via the left side menu, for example)
3. Select Mail Service (Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on Global Security in the left side menu
6. Click on Edit (in the DMARC section)
7. Remove the registered addresses and Apply the changes

from the DNS zone of a domain
 

If the Mail Service is no longer active but you continue to receive reports via email, you need to take action on the domain name directly and remove the dmarc record from its DNS zone:

This guide allows you to find the public IP address of your device, which can be useful for certain support requests.

Displaying the Public IP Address on the Connected Device

Simply go to infomaniak.com/ip to obtain the public IP address of your device in both IPv4 and IPv6 formats.

Alternative Methods

Visit ipinfo.io or ifconfig.me, or else:

1. Open a web browser like Brave or Edge
2. Search "what is my IP address" in the search bar
3. The result should display the public IP address of the computer

on macOS

1. Open Terminal
2. Type the command curl ifconfig.me and press Enter
3. The displayed address is the public IP address of the computer

To automate the search for the public IP address, use commands or scripts that query services such as api.ipify.org ...

This guide explains how to allow a user (friend, acquaintance, client, family member, etc.) to easily and securely use an email address you have created within an Infomaniak Mail Service as an administrator of the organization concerned.

No password needs to be transmitted to them. The email address will be automatically added to the user's Infomaniak Mail interface after their acceptance of the invitation.

Inviting to use email

from the Mail Service

To allow an already active user to access the email address you want to share:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on the icon at the top right of the interface (or navigate through the left side menu for example)
3. choose Mail Service (universe Collaborative Tools)
4. click on the name of the object concerned in the displayed table
5. click on the email address concerned in the displayed table
6. click on Invite at the top of the table (table of users currently having the address concerned on Mail)
   
7. choose to generate a sharing link (or invite an existing user in the organization)
8. possibly define restrictions among the permissions that can be assigned to the user
9. click on the blue button
   
10. enter the email address password
11. copy the link to be shared with the invited Mail user
12. if necessary, modify the invitation language
13. if necessary, activate sending by email/SMS 
    

from Infomaniak Mail

To access the same process as above but from the Infomaniak Mail interface:

1. log in to Infomaniak Mail (mail.infomaniak.com) from a web browser like Brave or Edge
2. click on the action menu ⋮ to the right of the relevant email address
3. click on the Settings of the email address
   
4. click on Invite
   

Accepting the invitation

To view the invited email address, the user executes the link they received in their browser:

1. a first window indicates who invited them, and which email address they will be able to view after creating the user account (or logging in to their existing user account)
2. the invited user logs into the account
3. their Infomaniak Mail interface directly displays the new address they can now use

In case of problems

If the Invite button (point 6 above) is not visible or remains grayed out, check that:

• you have sufficient rights on the Mail Service where the email address is created
• the email address in question does not yet exist as a login identifier for an Infomaniak organization
• the table under the button does not mention a user with an identical email address to the one concerned

Example: you want to invite someone to view the address anna.a@domain.xyz but the button is grayed out because a user anna.a@domain.xyz appears on the table.

Solution: to be able to invite a new user to view the concerned address, completely delete the user account with the login address being the email address concerned.

This guide explains how to block (or allow) email senders globally on an entire Mail Service.

Global Configuration: Security

A Mail Service administrator can add email addresses or even entire domains to approved or denied sender lists, and these lists will be applied to all email addresses in a Mail Service (without modifying existing settings on each individual email address):

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. Select Mail Service (under Collaborative Tools universe)
4. Click on the name of the relevant object in the displayed table
5. Click on Global Configuration in the left-side menu
6. Click on the Security tab
7. Click the Add an Address button in the Approved Address box to add an authorized sender
8. Do the same for senders to be blocked in the other box
   
9. Save to activate these lists for all email addresses in the domain

This guide explains how to add or modify one or more SRV records in the DNS zone (of a domain) managed on Infomaniak Manager.

Type SRV

This type of record is used to indicate which services are available for a domain. They are often used for protocols like XMPP, LDAP, or to configure Microsoft Office 365.

Modify the DNS Zone

Refer to this guide (click here) to learn how to manage records in a DNS zone.