This guide explains how to remove the additional denominations of a Mail Service existing (everything that comes after the arobase @ of your email address), by detaching its domain names related.

Preamble

• Once removed, the domain name is again available to order a new Mail Service or to be attached to another existing Mail Service.
• Note also that you can rename your product in the Manager Infomaniak but changing the name of a Service Mail has no effect on its addresses. You have to act on the domain name.

Remove the related domain

Prerequisites

• Having dissociated the synonym domain name the main domain name if there was an association before.
• Have defined the domain name to untie as a domain Secondary (instead of domain) Main) — this inversion can be done by following this other guide in chapter "a" from point 3.

To untie a domain name from your Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Domain management in the left side menu.
4. Click on Service-related areas in the left side menu:
   
5. Click on the icon ⋮ to the right of the domain name to untie.
6. Click on Untie the domain (read the above prerequisites if the item is not proposed).
   
7. Confirm detachment.

This guide shows how to export and save the contacts from the "Discussion List" tool into a CSV file (format .csv).

Exporting contacts into a file

The discussion list tool is accessible within your Mail Service:

1. Click here to access the management of your Mail Service on the Infomaniak Manager (need help?).
2. Click directly on the domain name assigned to the product concerned.
3. Click on Discussion List in the left sidebar menu.
4. Click on the name of your list.
5. Click on the Subscribers tab.
6. Click on Download the list in CSV format:
   

The CSV file will be downloaded to your computer's hard drive.

To import these contacts into the Newsletter tool:

1. Change the file extension from .txt to .csv.
2. Refer to this other guide.

This guide explains how to link a external website (hosted by a site creation service) turnkey e.g.) to your Infomaniak e-mail.

This will be useful in case e.g. your webmaster has changed the technical information (DNS) of your domain name to run it to your external website and that it interrupted your messaging.

Prerequisites

• Your domain name includes the DNS corresponding to the provider of your external web service (because it is the DNS area at that provider that you are going to edit).
• Note the MX Infomaniak mta-gw.infomaniak.ch or sometimes mta-gw.infomaniak.ch. (presence of a final point).
• Note the Infomaniak FPS v=spf1 include:spf.infomaniak.ch -all.
• Note DKIM Infomaniak.

Specific guides

Click on the link corresponding to the provider of the website:

• Wix
• Wordpress.com
• Shopify
• Jimdo (Guide A | Guide B)

Guide for any other web provider

In general, it is necessary to find the place on your web provider's dashboard on which you can add the technical information ( the 3 indications in the above prerequisites) allowing to run Infomaniak messaging while your domain name directs all traffic to this web provider:

1. The MX of Infomaniak.
2. The SPF is a verification method that makes it possible to ensure that an e-mail is sent by the sender it claims to be, which helps to fight spam and fraudulent e-mails; this is often added in the form of an addition of TXT registration.
3. The presence of a DKIM has become indispensable for the optimal operation of your Infomaniak email.

This guide explains what external e-mail means, "External" appearing on the web app Mail (online service) mail.infomaniak.com) and the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet) when reading certain messages:

 

Mention of external mail

External e-mail is displayed in the following cases:

• The domain name (or alias) of the sender does not match that of the email address configured in Mail.
• The sender is not part of the contacts (including suggested contacts).
• The e-mail is from an address hosted outside the Organization.

The entry will appear as " unknown" instead of " externalWith some free offers like my kSuite.

Enable or disable mention

You can enable or disable the mention, the effect is immediate for incoming emails and in the case of a response to an external email. To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name allocated to the product concerned.
3. Click on Global Configuration in the left side menu
4. Click on the tab Security.
5. Activate or disable the toggle switch button:
   

This guide explains how to connect the email application New Outlook (replacing Microsoft Courier and Windows Mail) to an email address hosted by Infomaniak.

Prerequisites

• Create the address within an Infomaniak Mail Service (or with the free offer) ik.me).
• Test the password of the e-mail address (without confusing it with the password used to connect to the Infomaniak interface).
• Check on the Service Mail that the automatic diagnosis is correct.

Add the email address to the app

To configure the email application:

1. Open the app.
2. If necessary click on the toothed road at the top right (if not go to step 4):
   
3. Click on Add Account:
   
4. Enter the email address to attach.
5. Click on Continue:
   
6. Enter the password of the email address.
7. Click on the button See more.
8. Check and complete the missing information by going down with the elevator if necessary:
   
9. Check and complete the missing information.
10. Click on Continue:
    
11. Get to know and pass the various Microsoft information windows:
    
12. That's it, your email address is now set up in the app:
    

Recommended parameters

• Incoming IMAP server mail.infomaniak.com
• IMAP port 993 (with SSL)
• Outgoing SMTP server mail.infomaniak.com
• SMTP port 465 (with SSL)
• Username/username adresse mail complète & entière ( ? )
• Password celui attribué à l'adresse mail en question ( ? )
• Mandatory authentication for sending e-mails:
  • It activates in the SMTP settings of your application.
  • Check " use the same settings as the incoming server"or, depending on the software/mail clients, provide a user name (= complete & full email address) and password.

Be aware of this other guide if you are looking for information about other ports and courier protocols compatible.

In case of a problem

It is not necessary to contact Infomaniak Support if your email address works well outside the application. The most common error is the use of an incorrect password. The troubleshooting guides help you solve a possible problem:

• Learn about the solutions given in this other guide about messaging in general.
• This other guide More particularly concerns Outlook.

...and if your Outlook no longer works since a change of email password, be aware of this other guide.

This guide explains how to set up a sending and reply address different the email address used.

Preamble

• This is useful to work with one of your alias e-mail or areas of synonyms.
• This will work with the web app Mail Infomaniak (online service) mail.infomaniak.com) but also with most software/mail clients.
  • However, attention should be paid to: there is no link between the settings entered in the Signature part of Mail Infomaniak and the software/mail clients.
  • Each software/mail client has its own settings and you can e.g. set a different response address within each of the respective tools (read at the bottom of this guide).

Set the mailing address on the Mail Infomaniak Web app

Prerequisites

• The secondary email address that can be used must have been added as:
  • ... or alias e-mail (example: aa@ for anna.alpha@)
    • or aliases Special
  • ... or areas of synonyms (example: @short-dom.xyzfor @this-is-my-super-long-domain.xyz)

To access the options for sending addresses:

1. Click here to access the web app Mail Infomaniak (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍ at the top right of the interface.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on ‍ Signature.
5. Click on the action menu ⋮ to the right of the current signature.
6. Click on the icon pencil To edit the current signature.
7. OR SINON create a new signature:
   
8. Click on Show Advanced Settings:‍
   ‍
9. The address...
   1. ...of dispatch allows you to define the address that will be mentioned as a sender in your recipient's inbox.
   2. ... response allows you to receive future replies to your shipments (return-path) on a different address (among the choices specified in the prerequisites above)...
      • ...and if you write a message following an answer obtained on this alias, the signature allowing the sending with this alternative identity will be applied instead of the default signature.
10. Validate with the blue button Save (if it remains gray make sure all fields are filled, especially the full name):
    
11. Write a new message by selecting the corresponding signature:
    

In the above example, the shipping address was changed but not the response address. What gives the expected result in the recipient (just look at headers of the message received for proof).

Now add the same secondary address to a software/mail client, the effect will be the same.

Set the mailing address to an email software

It is possible to configure a software/mail client with any existing email address even if it exists as an alias in your Mail Service The sending will be done in the same way as with an address defined as "principal" email.

Example in the software Betterbird (a) fork Thunderbird):

1. Add an account in Betterbird with the correct mail settings concerning the alias:
   
2. Write a new message.
3. Once received, the message is well described as being sent from an address that you will know to be an alias:
   

This guide explains how to resolve the TLS error that may occur when using certain email software whose version has become too old and incompatible with current security standards.

Update your email software

Infomaniak recommends using the latest versions of the email software you are accustomed to using.

With an IMAP configuration, it is easy to remove an account from the software that has become incompatible. The address created with Infomaniak is not affected; it continues to function, and you will retrieve all your old and new emails once the address is reconfigured on the new version of the email software.

Simply follow our many configuration guides for the desired application.

Use a temporary hostname
 

While you replace your obsolete email software, and to avoid an error that prevents you from correctly retrieving your emails, Infomaniak offers the use of a specially designed hostname available until the end of November 2024.

These proxies are configured to support obsolete versions of the TLS protocol (< 1.2), thus ensuring continuity of service when using outdated applications such as Outlook 2007.

All you have to do is replace the hostname of the current incoming IMAP server and outgoing SMTP server mail.infomaniak.com with the indication mail-legacy.infomaniak.com (adding -legacy to the hostname).

Example with Outlook Office 2002 version:

1. click on the Tools menu
2. click on Options
3. click on the Configure tab
4. click on the Email Accounts button
5. click on View or change
6. click Next
7. click on the relevant account
8. click on the Modify button
9. update the server names by adding -legacy
10. click Next and save the changes to finish

This guide explains how blocking email addresses or entire domains‍ so that you are no longer bothered by specific unwanted mails in your Infomaniak inbox.

You will learn that it is also possible to allow addresses to bypass the spam filter‍ from your Infomaniak mailbox.

Preamble

• In addition to the Antispam filter Infomaniak which eliminates the majority of unwanted mails as it evolves, Infomaniak offers two separate lists that you can complete as you please:
  1. shippers blocked:
     • blocked e-mails and domains are directly treated as spam
  2. shippers authorized (authorized to bypass the anti-spam filter):
     • authorised senders and domains will not be filtered by the spam filter
     • the list of authorised senders is active only on the original recipient of each message; if the message is sent to an address abc@domain.xyz and that it is then redirected to def@domain.xyz, the anti-spam filter and the list of authorized senders must be configured for the address abc.
• These lists are specific to the email address on which the transaction is conducted.
• A Service Mail administrator can also apply these lists to the entire Mail Service, via the Global Configuration a Service Mail (be aware of this other guide).

Manage the blockages‍ or authorisations‍ from the Web Mail Infomaniak app

Prerequisites

• Having permission to managing security: if you had been invited on Web app Mail Infomaniak (online service) mail.infomaniak.com)in order to manage your address, it is possible that the Mail Service Manager will have youwithdrawn this right from its admin account.

For block‍ or authorize‍ senders from the Mail Infomaniak Web app (online service) mail.infomaniak.com):

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Click on the icon Parameters ‍  Top right.
3. Check or select the relevant email address from the drop-down menu in the left side menu.
4. Click on Security:
   
5. To add a blocked sender, click the button Add Address in the box Locked address:
   
   • To block all email addresses of a domain name, enter *@domaine-du-spammeur.com.
   • To block a domain and all its subdomains, register*@*domaine-du-spammeur.com replacing, of course,domaine-du-spammeur.com”.
6. To add an authorized sender, click the button Add Address in the box Approved address:
   ‍

You can also block a sender directly from the received e-mail‍:

1. Click here to access the Mail Infomaniak Web app (online service) mail.infomaniak.com).
2. Open the message from the unwanted sender.
3. Click on the icon ⋮ at the top right of the open message.
4. Choose Blocking the sender‍to add it directly to the list of blocked addresses:
   
   
   

If necessary, remove the address by returning to the tab Security.

Manage the blockages‍ or authorisations‍ from Service Mail

For block‍ or authorize‍ senders from a Mail Service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the email address concerned.
4. Click on the tab Security or from the left side menu on Security:
   
5. To add a blocked sender (blacklist), click the button Add Address in the box Locked address:
   1. To blacklist all email addresses of a domain name, register*@domaine-du-spammeur.com.
   2. To blacklist a domain and all its subdomains, register*@*domaine-du-spammeur.com replacing, of course,domaine-du-spammeur.com”.
6. To add an authorized sender (whitelist), click the button Add Address in the box Approved address.

Alternative

You can also use mail filters.

This guide explains how to import emails from an archive in MBOX format to an Infomaniak email address.

Prerequisites

• Have an email address valid and functional with Infomaniak.
• Own an archive of your previous email to .mbox format.

Import e-mails in MBOX format...

...with Thunderbird

Install Thunderbird and configure the Infomaniak address in IMAP Then, to add the MBOX file import medium:

1. Open Thunderbird.
2. Click on the menu Tools.
3. Click on Extensions and themes.
4. Look for the extension ImportExportTools:
   
5. Click on the button to install the extension ImportExportTools NG.
6. Confirm the addition of the extension on Thunderbird:
   
7. Create a new folder right-click in the local part of your account tree:
   
8. Right-click on this new folder and choose to import a file mbox from the new extension menu ImportExportTools NG:
   
9. Select File .mbox on your hard drive and import it.
10. The import of your e-mails is done in the local folder.
11. This local folder can be moved to the main tree to be synchronized with the Infomaniak server by IMAP:
    
12. Sending e-mails to the server is done and you find your content if you check the mailbox from another system, such as the Web app Mail Infomaniak (online service) mail.infomaniak.com) e.g. (or even Apple Mail or Microsoft Outlook - read below):
    

...with Outlook

There is a priori no solution free to convert a .mbox file to an Outlook .pst e.g. However, following the above solution, completely free, you will get your emails from the .mbox archive on your Infomaniak address.

Free to you then no longer use Thunderbird but continue with Microsoft Outlook in IMAP since all your messages will have been stored on Infomaniak servers.

This guide is about the policy DMARC and any security reports sent by e-mail that can be activated or disabled on request.

Optional DMARC report

The reports DMARC is optional and provides the following information:

1. Third party senders or servers that send e-mails to your domain name.
2. The percentage of messages from your domain that are successful in the DMARC verification process.
3. Servers or services that send e-mails that fail DMARC checks.
4. DMARC actions performed by the receiving server for unauthenticated messages from your domain (none, quarantine or reject).

When reports indicate that most emails pass DMARC checks successfully, it is recommended to strengthen your DMARC parameters by imposing stricter measures. This will strengthen your domain's protection against spoofing.

The written report is sent by email to the address you mention in the configuration, and will come from dmarc@infomaniak.com or other providers such as Microsoft, Google, Yahoo, etc. It is delivered as a zip archive containing the report in XML format:

It is also possible to receive copies of problematic e-mails.

Analyze a DMARC report

Infomaniak is not in a position to analyze your possible DMARC reports and records, and in a position to decide on the validity or conformity of these, because this is entirely your responsibility.

It is recommended that an external service be used to analyze a DMARC report, such as e.g. https://dmarcadvisor.com/dmarc-analyzer/.

Disable a DMARC report...

... from a Service Mail

To disable sending a DMARC report if you still have a Mail Service (if not read below):

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Global security in the left side menu.
4. Click on Edit (in the part DMARC).
5. Remove saved addresses and Apply changes:
   
   

... from the DNS area of a domain

If the Mail Service is no longer in function but you continue to receive reports by email, you must acting on the domain name directly and delete registration dmarc of its DNS area: