Knowledge base

This guide explains how to resolve an issue with linking Site Creator / Domain Name(s) if you are unable to connect Site Creator to a domain.

Resolving an Issue with the Domain Name

Here are the situations and solutions if you are unable to perform the desired operation with Site Creator:

Domain Name Concerned	Solutions
External to Infomaniak	Order a corresponding DNS zone or transfer the domain to Infomaniak
Already linked to a hosting / site, or already defined as a synonym domain	Remove the existing site / Dissociate the domain
Already linked to a site with a dedicated IP	Uninstall the dedicated IP
Already linked to a self-signed, DV, or EV SSL certificate	Uninstall the certificate
No technical rights on the linked hosting	Modify permissions

This guide explains how to add or modify a DKIM record in a DNS zone (of a domain name) managed on the Infomaniak Manager.

Type DKIM

The DKIM record type allows for the optimal functioning of your Infomaniak email. DKIM (DomainKeys Identified Mail) is a protocol that signs emails upon sending.

This ensures that the content of emails is not altered during transit and that they indeed come from the domain of their sender. This standard thus prevents spammers from impersonating legitimate entities.

DKIM will fail if it detects that a message has been altered and unauthorized changes have been made to the message's "From" field.

The DKIM standard is enabled for all Infomaniak clients with a Mail Service whose domain name has its DNS zone managed by Infomaniak. All emails sent from Mail or your chosen email software are automatically signed.

DKIM is not available for subdomains.

Modify the DNS zone

Refer to this guide (click here) to know the steps to manage records in a DNS zone.

Add multiple DKIM records

You can have multiple DKIM records on your domain without limitation, unlike DMARC or SPF, as long as your DNS host allows it.

If you use multiple third-party email providers, e.g., the ERP Odoo, it is necessary to add a DKIM for Odoo in addition to Infomaniak's.

Use unique DKIM selectors to avoid conflicts with existing records. !

Verify the DKIM record

The Global Security tool allows you to easily verify and correct certain problematic records.

And when your domain name is managed elsewhere, you will find the DKIM record to add to the DNS zone there.

This guide explains how to display the IP address of a site on your Web Hosting.

The IPv4 address is generally the same for all sites on the hosting (unless you have acquired a dedicated IP).

 

Display Your Site's IP Address

Starter Offer - Basic Web Page

The IP address is specified on the Starter hosting management page:

1. Log in to Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Edge
2. Click on the ‍ icon in the top right corner of the interface (or navigate using the left-hand side menu, for example)
3. Select Hosting (within Web & Domain)
4. Click on the name of the relevant object in the displayed table
5. Click on More Information (in the Information section)
6. The IPv4 address is displayed on the page
   

Paid Web Hosting

The IP address is specified on the website management page of the web hosting:

1. Log in to Infomaniak Manager (manager.infomaniak.com) from a web browser such as Brave or Firefox
2. Click on the ‍ icon in the top right corner of the interface (or navigate using the left-hand side menu, for example)
3. Select Website (within Web & Domain)
4. Click on the name of the relevant object in the displayed table
5. The IPv4 (and IPv6) address is displayed on the page
   

This guide explains how to add or modify an MX record in the DNS zone (of a domain name) managed on the Infomaniak Manager.

Type MX

This type of record allows indicating which provider should manage the email service (= the target).

You should only modify this type of record if you have a specific configuration to set up (example: domain name at Infomaniak and email service at an external provider).

There can be multiple MX records (so that a second email service takes over in case of failure of the first one) and in this case, a number designates the priority of each of them (the lower the number, the higher the priority).

MX for Infomaniak Email

Infomaniak automatically provides the necessary MX to link your domain name and your email if they are managed in the same organization at the Manager level.

If your configuration requires you to add an MX record yourself to direct email traffic to Infomaniak, then specify the following MX:

mta-gw.infomaniak.ch

with priority 5.

In the interface of some providers like Gandi, it is necessary to add a period at the end of the MX record:

mta-gw.infomaniak.ch.

A correct SPF record is also required for proper functioning of Infomaniak email.

Modify the DNS Zone

Consult this guide (click here) to know the procedure to manage records in a DNS zone.

Learn More

• Linking a Domain to an Infomaniak Mail Service
• Specifying Infomaniak MX at a Third-Party Web Provider

This guide explains how to add or modify one or more TXT records in the DNS zone (of a domain name) managed on Infomaniak Manager.

TXT Type

This type of record allows you to insert human-readable text into the DNS zone of a domain name.

It is commonly used for spam prevention and to verify domain ownership (Google may request this before using some of their services).

Modify the DNS Zone

Refer to this guide (click here) for the steps to manage records in a DNS zone.

This guide explains how to add or modify one or more CNAME and DNAME records in the DNS zone (of a domain) managed on Infomaniak's Manager.

Type CNAME and DNAME

The CNAME record type allows you to point a subdomain to a website address.

This is the method commonly used to make the subdomain www work with your site or to redirect a subdomain to a folder on the web server hosting your website.

A DNAME (delegation name) creates a domain alias, just like a CNAME, but this alias will also redirect all subdomains. For example, a DNAME on site1.com pointing to site2.com will link blog.site1.com to blog.site2.com, new.login.domaine.com to new.login.exemple.com, and so on. However, it will not directly link site1.com to site2.com. You will need to use another type of record for that.

Editing the DNS Zone

Refer to this guide (click here) to learn how to manage records in a DNS zone.

This guide details domain name monetization, typically done through domain parking while keeping the reseller's contact information hidden.

Domain Parking

Domain parking is a technique that involves registering a domain name without immediately using it for a website.

Instead, the domain name is "parked" and typically displays a parking page with advertising generated by an affiliate network.

The domain owner can then earn money through these ads as a source of passive income.

We allow this practice as long as it complies with online advertising and trademark laws.

What if you are the visitor?

Be cautious: some domain parking pages may appear similar to legitimate websites, which can lead to confusion for users looking to access a particular website, and others may be infected with malware, posing a cybersecurity risk to users.

This guide explains how to implement a DMARC policy for your email hosted by Infomaniak, which has become essential to prevent potential delivery malfunctions.

What is DMARC?

DMARC (Domain-based Message Authentication, Reporting, and Conformance) is an essential tool to enhance email security and protect your domain against fraud by verifying the authenticity of outgoing emails (through authentication mechanisms such as SPF and DKIM) and allowing you to define policies for handling unauthenticated emails.

DMARC exists to specify to other mail providers what they should do when they reject an email due to incorrect or missing SPF or DKIM. Domain owners can define DMARC policies, such as "reject," "quarantine," or "none," to specify how these "suspect" emails should be handled.

Example:

1. An email is sent from anna@domain.xyz to victor@yahoogle.abc
2. The Mail Service of domain.xyz has a DMARC configuration of reject at 100%
3. The Mail Service of yahoogle.abc is properly secured and performs SPF/DKIM/DMARC analysis of the email arriving from domain.xyz
4. If this analysis results in SPF or DKIM failure, then the Mail Service of yahoogle.abc will reject (thus delete) the message
5. It will send a report* by email if a reporting address is specified in the DMARC of domain.xyz

* These DMARC reports generated help you maintain and improve the security of your domain; you can identify any authentication errors and phishing attempts using your domain.

DMARC Policy and Acceptance Percentage

For the directives that can be given to recipient servers when a suspect message is detected, there are 3 policies (p = policy) that exist and can be refined with a percentage (pct):

none

With "p=none," no emails are rejected or quarantined based on DMARC verification. However, the reception percentage can be used to collect data on unauthenticated emails, indicating how many of these emails should be subjected to the DMARC policy. For example, "p=none; pct=10" means that 10% of unauthenticated emails will be subjected to the DMARC policy, while the remaining 90% will be accepted.

quarantine

With "p=quarantine," unauthenticated emails can be quarantined, but the reception percentage determines the proportion actually subjected to this policy. For example, "p=quarantine; pct=50" means that 50% of unauthenticated emails will be quarantined, while the remaining 50% will be accepted.

reject

With "p=reject," unauthenticated emails are rejected. The reception percentage determines the proportion of unauthenticated emails that will actually be rejected. For example, "p=reject; pct=20" means that 20% of unauthenticated emails will be rejected, while the remaining 80% will be accepted.

Create a DMARC Record

There are 2 ways to manage DMARC.

If you have a Mail Service with Infomaniak, the easiest way is to go to the Global Security tool to manage your DMARC security policy and reports.

But since the DMARC record is a type of DNS record, usually of type TXT, you can also manage it from the domain name's DNS zone:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface (or navigate through the left side menu, for example)
3. Choose Domains (Web & Domain universe)
4. Click on the name of the relevant object in the displayed table
5. Click on DNS Zone in the left side menu
6. Click the button to add a record:
   
7. Click on the radio button DMARC to add a record 
8. Click the Next button
   
9. Leave (or add if necessary) the value _dmarc in the Source field
10. The Target field should contain the parameters you want to use, separated by ;:
    

    Tag Name	Purpose	Example
    v	Protocol version	v=DMARC1
    pct	Percentage of messages subjected to filtering	pct=20
    ruf	Forensic report URI	ruf=mailto:authfail@domain.xyz
    rua	Aggregate report URI	rua=mailto:aggrep@domain.xyz
    p	Policy for the organizational domain	p=quarantine
    sp	Policy for subdomains of the organizational domain	sp=reject
    adkim	DKIM alignment mode	adkim=s
    aspf	SPF alignment mode	aspf=r

    
    this can give, for example, v=DMARC1;p=reject;pct=100;rua=mailto:postmaster@dmarcdomain.com (source)
11. Leave the default value for the TTL
12. Click the Save button
    

This guide explains how to use the Infomaniak Newsletter tool with an external domain name (not managed by Infomaniak).

 

Prerequisites

• The domain name must belong to you.
• Synonym domains and their main domain cannot be used to send newsletters.
  • It is possible to configure your synonyms as aliases.

 

Link an external domain

To access the management of Newsletter sending domains:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. If you already have a Newsletter, click on Add a domain:
   
   • Otherwise, click on Start for free:
     
3. Select Other domain from the dropdown menu before entering (or directly enter) the domain name you wish to use to send newsletters:
   
4. Click on the blue Approve button.
5. Add the TXT / CNAME / DKIM records that you will receive by email and that are visible on the interface with your registrar by clicking on the button:
   

This guide explains how to remove additional designations from an existing Mail Service (anything that comes after the @ in your email address), by detaching its linked domain names.

Once removed, the domain name is available again to order a new Mail Service or to be attached to another existing Mail Service.

Also note that you can rename your product in the Infomaniak Manager, but changing the name of a Mail Service has absolutely no impact on its email. You must act on the domain name.

Prerequisites

• have dissociated the synonym domain name from the main domain name if there was an association before
• have set the domain name to be unlinked as a secondary domain (instead of a main domain) — this inversion can be done by following this guide (click here) from the chapter named "a" from point 3

Remove the linked domain

To unlink a domain name from your Mail Service:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. click on the icon in the top right corner of the interface (or navigate through the left side menu, for example)
3. choose Mail Service (universe Collaborative Tools)
4. click on the name of the relevant object in the displayed table
5. click on Domain Management in the left side menu
   
   
6. click on Domains linked to the service in the left side menu
7. click on the ⋮ icon to the right of the domain name to unlink
8. click on Unlink the domain (read the prerequisites above if the option is not available)
   
   
9. confirm the detachment