Knowledge base

This guide explains how to replace the main domain name associated with a kSuite.

Preamble

• Switching the domain linked to kSuite is useful if your activities change name.
• This affects:
  • Custom Brand (thus the custom URLs leading to your tools like kDrive)
  • Mail Service (so your email addresses)

Change the kSuite domain name

Prerequisites

• Own the new domain name (if necessary, create it in advance).
• Familiarize yourself with the instructions in this other guide by applying the instructions corresponding to your situation (this is so that the domain name works when it is attached to your kSuite).
• Add the domain name to kSuite.

Once the new domain name is ready to be used in place of the old one:

1. Click here to access the management of your product on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ located to the right of the relevant item.
3. Click on Manage domains:
   
4. Click on the action menu ⋮ located to the right of the domain intended to replace the current domain.
5. Click on Set as primary domain:
   
6. Click on the Continue button.
7. Take note of the information on the screen and then confirm that you have read it.
8. Click on the Continue button:
   
9. Click on the button Confirm:

Impact on the Mail Service

By reversing the domain name of the kSuite above, the Mail Service is automatically updated. You go from:

… to this:

This guide details the specifics of the .pt domain extension (for Portugal), including administrative procedures for registration or transfer, and rules set by the entity responsible for managing Portuguese domain names (DNS.PT).

New registration of a .pt domain

If you are registering a new domain name with the .pt extension for the first time (anywhere, regardless of the Registrar you use) from your Manager, Infomaniak requires an identifier for the owner and the technical contact.

This identifier, which is mandatory, represents for businesses:

• their tax identification number (VAT intracommunity number without the country letters)

and for individuals:

• the passport number or ID card number.

Once the order is placed, the domain will have the status "registered" but will only be fully active 5 days after its creation date.

It is possible to order additional .pt domains from Infomaniak, but if you wish to order them elsewhere with the same contact details, this will no longer be possible (read below).

If you have already registered a domain .pt

DNS.PT accepts only one active contact per ID, regardless of the Registrar.

In concrete terms, this means that if you have already registered a .pt domain elsewhere, Infomaniak will not be able to create your contact record with the same ID and register the ordered domains. The only solution is to transfer all your .pt domains to Infomaniak.

As mentioned earlier, it is perfectly possible to order other .pt domain names from Infomaniak.