This guide explains how to optimize the site you manage on a Web hosting to make it faster and allow all visitors to navigate from the Internet without difficulty, regardless of their speed of connection.

The role of the host

1. ... your hosting server works normally and has not encountered any problems in the last 48 hours.
2. ...the network infrastructure has not encountered any disruptions during the last 48 hours.

The role of the site holder and webmaster

Infomaniak does not interfere with server content or website development. The creation or maintenance of a site is a different business, although it is linked to its activities as the tools and services that a webmaster uses to create websites are offered.

Analyze the cause of slowness

So here's what it's up to you to do if you notice any delays with your site:

1. Follow them Google recommendations PageSpeed Insights in order to optimize your website... The points raised concern the design of the website and not the configuration of the server. this other guide if the test result invites you to allow the compression of resources on your site.
2. In case of delays from abroad, consider the activation of DNS Fast Anycast.
3. Install and configure a cache system on your site in order to avoid redundant access to databases and to speed up the display of your site.
4. Consider a CDN.
5. Test it response speed the server (TTFB).
6. Scan your accommodation looking for viruses.
7. Purging regular databases and remove unnecessary entries.
8. Use the last one PHP version compatible with your website/CMS/web application.
9. Avoid the use of images, meters, CGI or media hosted on external providers, as if they are unreachable, your site will appear slow.
10. Disable any WordPress extensions which consumes a lot of resources in your CMS.
11. Update and maintain CMS/web applications on a regular basis.
12. Set up a navigation time for indexing bots, because some have a very "aggressive" operation; it is possible to limit their impact by setting up a Crawl-delay.
13. Consult with potential candidates error-logs which gather all the errors generated by your site; by correcting these errors, your site will be more efficient.
14. Consult with potential candidates slowlogs: they group requests that take more than 5 seconds to run; it is important to correct the requests listed in this file (SQL optimization examples).
15. Add a server cache system like Memcached (Cloud server only).
16. Increase it max_children value (Cloud server only).

If a problem persists...

As a site holder, if you are a webmaster or have hired a webmaster who also does not find the origin of the slowness, contact Infomaniak support in writing only after obtaining the following information:

1. Name of the hosted site.
2. Dates and hours of the slowness encountered.
3. Name of the database, if any, concerned / idem for FTP account.
4. Your public IP address at the time of testing (visible e.g. on https://www.infomaniak.com/ip).
5. Type of slowness observed (site display, FTP transfers, etc.).
6. Problems (e.g. slowness) to access theInfomaniak websiteintermittently?
7. Result of atracerouteto 84.16.66.66 and copy the complete results (screenshotif necessary).
8. The result of a speedtest by choosing Infomaniak as the destination (speedtest.net— click on Change server to select Infomaniak).

If your needs explode...

If the shared hosting is no longer suitable for your site, consider the possible transition to a shared hosting site. Cloud Server Your site may simply be moved to this type of server where it will be alone and on which you can install a cache engine e.g..

This guide explains how transfer a Infomaniak product from one Organization to another.

Preamble

• You can move any product subscribed to Infomaniak to a Infomaniak Manager interface different from the one on which the product is currently located; it is therefore an internal transfer.
• Besides, if your user gives access to several organizations it's very easy to send to one of these the product of your choice.
• This operation does not train no interruption.
• The users currently having access to the selected products will not be transferred (therefore potentially no longer have access to the products).
• The Invoices of selected products will not be transferred.

Generate a transfer link

Prerequisites

• To be Administrator or Legally responsible‍within the Organization.

To transfer a product:

1. Click here in order to access the management of product transfers on the Manager Infomaniak (Need help?).
2. Click on the button Transfer products:
   
3. Check the product(s) to be moved.
4. Get to know and accept the General conditions.
5. Click on the button Transfer.

The transfer has begun. From now on, Choices:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred:
   

Alternative method

In the case of transfer punctual you can also go directly to the dashboard of the product concerned and click on Manage (example on the image below) however this menu is not always present it is better to prefer the first method above which allows in addition Batch transfer:

Be aware of this other guide concerning Jelastic Cloud.

Receiving the product

Once a transfer is started:

1. Click here in order to gain access to the Organization that is to receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. Select the Destination Organization from the drop-down menu if necessary.
4. Read and accept the General conditions.
5. Click on the button Receipt of products (If the button is not clickable, make sure you have selected the Organization).

Find at all times an ongoing transfer from the bottom icon on the left side menu of the Manager Infomaniak:

This guide allows you to quickly use the essential functions of your new Cloud Server.

Install an Application

• Create a WordPress website
• Install a web application (ownCloud, Joomla, Typo3, Drupal, phpBB, Simple Machines Forum, Magento, Prestashop, …)
• Install applications/technologies on a Cloud Server (Fast Installer)

Configure the Server

• Manage your MySQL databases
• Manage MySQL limits
• Manage your FTP accounts/users
• Manage and publish files on your hosting via FTP
• Modify resources and configuration

Manage Websites and Domains

If your domain name is not managed by Infomaniak or your hosting is not managed under the same user account as your domain name, check out this other guide to configure DNS or records to link the domain name to your hosting. Additionally:

• Transfer a shared web hosting to a Cloud Server
• Add a site or subdomain to your hosting (multisite)
• Preview your site even if your domain name does not yet point to Infomaniak's servers

This guide explains how modify the automatic backup configuration Web Applications Infomaniak (Joomla, Drupal, Typo3, PrestaShop, ownCloud, etc.) included in the offers ofWeb hosting paid.

Preamble

• This does not concern WordPress, which can be saved and then restored via:
  • theautomatic backup of hostings,
  • of the extensions allowing you to manually make a complete backup including even an easier reinstall file.

Configure backups

To manage App backups:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned:
   
3. Click on the action menu ⋮ located to the right of the relevant Web Application.
4. Click on Parameters of the application:
   
5. Click on Edit to the right of the Application:
   
6. Click on the box to access the Advanced configuration:
   
7. Choose the modes of update and backup desired:
   • 7 recent backups are kept as well as those from 15 and 30 days ago.
8. Save the changes with the button at the bottom right.

Read more

• Install or Uninstall a Web Application
• Edit the domain name associated with the Web Application
• Restore a Web Application

This guide explains how to allow certain ports entering and/or leaving the firewall (or Firewall) of a Web hosting or of a Cloud Server.

Preamble

• On one shared web hosting, it is only possible to open ports in Get out.
• On one Cloud Server, it is possible to open ports in entry and in Get out.
• The opening of ports ensures the proper functioning of some applications but may reduce the security of your hosting.

Access the tool and add a rule

To manage port opening from the Manager:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Security in the left side menu.
4. Click on Opening of ports in the left side menu.
5. Click on the button Open Port:
   

It is possible to put only one IP or host per line, and only one port per rule.

By indicating an IP or a host, the connection will only be allowed in these cases:

• Règle entrante: if the connection comes from this IP or the specified host
• Règle sortante: if the connection is made to this IP or host

Same for "Type" connection, if the protocol used for the connection is not that specified in the rule, the connection is not allowed.

Open the outgoing port 25 globally

You can open the outgoing port 25 from the AIFM if a destination host is specified.

With a Cloud Server, to open this port to the whole world, contact Infomaniak support justifying your request.

Default Open Ports

Once accessed to the port opening tool, you will find the list of ports opened by default on the page.

With a Cloud Server, to close some of the ports listed, contact Infomaniak support justifying your request.

The display can sometimes be done on several pages:

MySQL ports

About database ports, check out these guides:

• Database access from other hosting
• Connecting a Cloud Server to an external database
   

Check port activity (Cloud Server)

On Cloud Server, to check if an application is listening to a particular port (1234 in the example below) and to know the name of the application in question, run in SSH:

netstat -anpe | grep "1234" | grep "LISTEN"

This guide contains essential resources to get started with your VPS Cloud or VPS Lite proposed by Infomaniak.

Preamble

• It is not planned to take care of UEFI and Secure boot in the VPS Cloud/VPS Lite offer.
• It is not possible to migrate a file vmdk so it can work on OpenStack car KVM is used for virtualization.
• With regard to the opening of ports, take note of this other guide.

Which version of VPS choose?

• The configurations (vCPU / Ram / disk space) differ according to VPS offers, starting at 1 vCPU with very competitive prices - make your choice according to your needs; the evolution of a VPS Lite to a VPS Cloud is not yet automatic and reducing a subscribed offer is not possible.
• The same Linux distributions & versions of Windows are available (Windows is not available on the smallest configurations).
• On VPS Lite, the bandwidth is limited to 500 mbit/s and the SLA guaranteed + snapshots are not available.

VPS Cloud / VPS Lite Linux

• How to connect to your server via an SSH key?
• What Linux distributions are supported?
• Format and Mount Cloud Server Data Volume (important)

VPS Cloud / VPS Lite Windows

• How to connect to its Windows server?
• What versions of Windows are supported?

This guide explains how to manage a file Web hosting with FTP software/client as Filezilla, Cyberduck, Commander One, Transmitted, etc.

Preamble

• To easily & quickly manage your web hosting files without having to install an application or enter FTP identifiers, use Web FTP from your Manager Infomaniak.
• Web FTP allows in particular the CHOWN and file compression/decompression zip.
• Be aware of this other guide if you are looking for information about the creation and editing of FTP account.

Parameters to be provided for FTP software

Whatever your FTP software/client, the 3 parameters required to configure FTP access are always:

1. host name: FTP server address
2. username: name of FTP account
3. password: the FTP account
   
    
   • The port number is usually left by default.
   • The type and mode of connection is usually left by default.
   • If a limit of number of simultaneous connections is proposed, it is recommended to activate it.

Getting the login information to the hosting

You will find all the information about your Manager Infomaniak:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on FTP (or FTP / SSH) in the left side menu
   

1. Host name FTP

The host name to use in your FTP software/client is specified at the top of the page given in point 3 above and an icon allows you to copy the address into the clipboard.

Starter Offer - Basic Web Page

If the given domain is not functional (do not point to the IP address of the hosting e.g.) then use the IP address as host name, form 123.45.678.123 (be aware of this other guide).

Paying Web Hosting

Use the host name of the form xyzb.ftp.infomaniak.com e.g.

2. FTP username

The username is the name of the account to create on your Manager: xyzb_abcdefg e.g.

3. FTP user password

The password of the FTP user is defined by the creator of the FTP account. If you forget, edit the FTP account by clicking on it and hand over a new pass.

Once the connection is established...

When entering the 3 required settings, your FTP application must display the tree of your hosting:

This guide concerns the support of secure hash functions (including SHA-256) by Infomaniak servers, as well as the emphasis on the security of SSL/TLS certificates using CSR generated with SHA-256.

SHA-256 hash algorithm

The cryptographic hash function SHA-1 is compatible and Infomaniak servers also support the SHA-256 function, which is useful for Paypal and SaferPay (SIX).

The CSR (certificate signing requests) are in SHA-256 and not in SHA-1.

This guide explains how to connect in SSH to a Web hosting or Cloud Server.

Connect to SSH...

... via a web browser

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on FTP / SSH in the left side menu.
4. Click on the button Web SSH:
   

... via terminal or application

To connect to SSH, install or activate software according to the operating system:

• Terminal (application already integrated with macOS and Linux)
• Putty (Windows)
• Windows 10 SSH Client (help) in French / in English)

Then execute the following command:

ssh username@server

• username being the user name of the FTP account
• server being the host server (e.g. xxxx.ftp.infomaniak.com

To find out which command is available and to know the path to use, run the command "whereis":

$ whereis mysql
mysql: /opt/mysql/bin/mysql

This guide provides solutions for errors like Malicious Website! The website has been reported as malicious and has been blocked based on your security preferences.‍

Who Displayed This Message?

This error message or warning…

• … IS NOT added by Infomaniak.
• … is generated based on Google’s own criteria, notably using https://www.stopbadware.org/.
• … may appear in English (STOP! This Website Can Harm Your Computer!).
• … may no longer appear directly because…
  • … you are no longer listed by Google.
  • … you are using a browser that does not rely on Google’s checks.

What Should You Do?

If this does not concern the site you are managing, refer to Google’s help on this matter.

If the site is yours, review the advice below:

• Check the source code of the published page: there is likely additional code compared to clean pages; it could be a malicious iframe or some form of inclusion…
• On the page in question, click the "Why was this site blocked?" button and follow the instructions…
• Refer to Google’s documentation on this topic.
• Monitor the vulnerability detection tool, which could resolve the issue in the meantime.