Knowledge base

This guide explains how to transfer an Infomaniak product from one Organization to another.

 

Introduction

• You can move any product subscribed to Infomaniak to a different Infomaniak Manager interface than the one where the product is currently located; this is an internal transfer.
• If your user has access to multiple Organizations, it is very easy to send the product of your choice to one of them.
• This operation does not cause any interruption.
• Users currently having access to the selected products will not be transferred (and may therefore no longer have access to the products).
• Invoices for the selected products will not be transferred.

 

Generate a Transfer Link

Requirements

• Be an Administrator or Legal Representative‍ within the Organization.

To transfer a product:

1. Click here to access the product transfer management page in the Infomaniak Manager (need help?).
2. Click the Transfer Products button:
   
3. Select the product(s) to move.
4. Review and accept the terms and conditions.
5. Click the Transfer button.

The transfer has started. Now, you can:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations linked to your user account, and the selected product will be transferred there:
   

Alternative Method

For a one-time transfer, you can also go directly to the dashboard of the product in question and click Manage (example in the image below). However, since this menu is not always available, it is better to use the first method above, which also allows for batch transfers:

Refer to this other guide about Jelastic Cloud.

 

Receive the Product

Once a transfer has started:

1. Click here to access the Organization that will receive the product(s) (the user must have administrative rights).
2. Execute the link obtained in the first step above.
3. If necessary, choose the destination Organization using the dropdown menu.
4. Read and accept the Terms and Conditions.
5. Click the Receive Product(s) button (if the button is not clickable, make sure to select the Organization).

 

You can track an ongoing transfer at any time from the icon at the bottom of the left sidebar in the Infomaniak Manager:

This guide explains in 2 methods how to change the billing frequency of services subscribed to with Infomaniak.

 

Change the billing frequency

The first method is to change the frequency during a payment:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on Accounting in the left sidebar
3. Click on To pay in the secondary sidebar
4. Select the relevant product
5. Click on the dropdown menu to the right of the relevant item to change the payment frequency
6. Click on the blue button to pay the selection and change the billing frequency of the selected product
   

 

The second method is as follows:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the type of products concerned (e.g., hosting, Cloud Server, etc.)
   
3. Click on the name of the product concerned
4. Click on the Manage button
5. Click on Change offer
   
6. Choose the desired billing frequency (only possible from a certain amount)
7. Confirm the change

Streaming Radio, broadcast audio, live audio streaming... are simply different terms used to refer to the same technology: the transmission of content in "real-time" (or with slight delay) allowing playback as it is broadcasted. There is no difference between these terms. Learn more

This guide explains how to obtain and configure notifications when the Streaming Radio stream(s) experience an outage (either short or long duration).

 

Introduction

• Every minute, a script checks for outages and only sends an email and creates an event if the outage lasts at least 5 minutes
  • An email is sent if the outage lasts more than 30 minutes
  • If the stream resumes and an alert was sent, a confirmation email is sent
• All outages are logged and kept for 30 days, but you will not be disturbed by minor outages
• For possible reasons behind these outages, please refer to this guide
• All outages are recorded by the system and visible in the events of the Manager

 

Email Alerts

To configure notifications:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Edge
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Streaming Radio (Streaming universe)
4. Click on the name of the relevant item in the displayed table
5. Click on the name of the concerned stream
6. Click on Settings in the left sidebar menu
7. Click on the Notifications tab
   
8. Configure the monitoring hours (days of the week / hours)
9. Add the organization users who need to be notified by email or SMS (according to the settings above)

This guide explains how to create a stream relay on Infomaniak Streaming Radio.

 

Preface

First, to create a standard stream, you need to have a radio encoder. The configuration settings provided at the end of the stream creation process will allow you to configure your encoder. Once this is done, the stream will be sent from your encoder to Infomaniak's servers.

Next, you have the option to specify the relay of any stream (e.g., any Webradio). In this case, Infomaniak no longer receives the radio via an encoder connecting to the master server but relays the stream broadcasted by another server. If you create this stream relay, your stream will already be available and accessible via a host address (domain name or IP address). This address must be specified in the Manager so that Infomaniak's servers can retrieve your stream.

At the same location, you can enable the backup stream option. Thus, if your primary stream becomes unavailable, the backup stream will automatically take over.

 

Create a Stream Relay

To access the Streaming Radio service:

1. log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. click on the icon at the top right of the interface (or navigate using the left sidebar menu)
3. choose Streaming Radio (universe Streaming)
4. click on the name of the relevant object in the displayed table
5. click on the name of the radio
6. click on the Add Stream button
   
7. click on the Add Stream button
8. select Stream Relay
9. click on the Continue button
   
    

The configuration requires 3 fields:

1. server name
2. port
3. mount point

If the stream you need to relay is as follows: http://server.com:82/music.mp3 then indicate:

1. server.com
2. 82
3. music.mp3

That said, in some cases, the mount point field can be left blank and the extension may not be necessary. If there is no port in the URL with http, simply put "80".

Click the blue button to validate the stream and then click Save at the bottom right.

You can also add a stream relay as a backup stream if you enable this option when adding a standard stream:

It is entirely possible to create a Live Streaming of a few hours during one-off events.

Even though the minimum billing period is per month, you can consume all of your bandwidth in one month or in a single day.

 

Offer Features

• Video Streaming
• Audio Streaming

This guide explains how to prevent a radio streaming from requesting a password when connecting to the audio stream.

Restricted Streams

If stream protection is enabled and the token is not or incorrectly generated, the prompt (password request) will be visible. The same goes for users outside the criteria of geographical restrictions that may have been activated on the stream.

Rarer: a breakdown

The receiving server is the server to which your encoder connects to broadcast your stream. The broadcast servers connect to the receiving server and broadcast your stream to listeners. If the receiving server fails, another backup server takes over. This architecture ensures the broadcasting of thousands of streams to tens of thousands of listeners, minimizing downtime as much as possible.

In case of breakdown, Infomaniak teams are automatically notified (no need to call) and strive to restore the situation as quickly as possible. If necessary, Infomaniak sends an email to all its radio clients informing them of the causes of the breakdown.

The breakdown of a single broadcast server causes the disconnection of thousands of listeners at the same time, who then attempt to reconnect. This causes an overload and results in a password request being displayed to listeners. It is then necessary to retry connecting about thirty seconds later. Generally, the situation returns to normal after a few minutes.

This guide explains how to maintain control over your radio streaming flows, for example, to decide if a listener can listen to your radio by activating geolocation protection.

Protecting an Audio Stream with GeoIP

The principle is simple, and it suffices to go to the restriction settings:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge
2. Click on the icon at the top right of the interface (or navigate through the left sidebar menu, for example)
3. Choose Radio Streaming (under Streaming)
4. Click on the name of the relevant object in the displayed table
5. Click on Restrictions in the left sidebar menu
6. Click on the action menu ⋮ on the right of the concerned stream in the displayed table
7. Click on Geolocation Restriction

Then configure the restrictions:

1. Choose whether the listed countries will be allowed or denied
2. Search for a country to add it to the list
3. Activate advanced configuration if necessary
4. Copy or paste a list of countries (useful for restricting other flows with a simple copy-paste)
5. Click to remove all listed countries on the page
6. Click on the blue button to save
   

Activating the restriction implies a change in the stream's configuration, which may take a few minutes to be replicated on the servers.

The AAC (Advanced Audio Coding) format was chosen as the primary file format by Apple for the iPod as well as in iTunes. The AAC+, also called HE AAC, is an improved version of the AAC audio codec, followed by another version called HE AAC v2.

We recommend using AAC+ over MP3: a 32 kbps AAC+ stream has a quality that is slightly lower than a 128 kbps MP3 stream and a far higher quality to a 62 kbps MP3 stream.

This guide explains how to transmit metadata for the radio stream sent from your Streaming radio encoder.

 

Use the Available URL

Simply perform a GET request on a URL of the following type:

https://[stream]:[password]@api.infomaniak.com/1/radios/stats/metadata?data=artist - title

 

The complete URL is available in the administration interface:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Edge.
2. Click on the icon in the top right corner of the interface (or navigate using the left sidebar menu, for example).
3. Select Streaming radio (in the Streaming section).
4. Click on the name of the relevant item in the displayed table.
5. Click on the name of the relevant radio station.
6. Click on Settings in the left sidebar menu.

7. Click the button to copy the metadata link.

   

 

Learn More

For developers coding a player, there are libraries that can fetch the transmitted info and display it, as the data is transmitted within the stream data. Another option is to retrieve the info directly from the server itself.