Knowledge base

This guide allows you to quickly use the essential functions of the Streaming Radio Infomaniak (or audio broadcast, live audio streaming... different names used to talk about the same technology: sending content in "direct" or "light delay" allowing playback as it is broadcast).

Where to start?

Flow Configuration

• Configure streaming of a Streaming Radio stream
• Add audio feed relay
• Add backup audio stream
• Delete Stream

Create a player to offer the stream to your users

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on My players in the left side menu.
4. Click the blue button to add a player.

You will then be able to choose between the automatic configuration or in case you have your own player or application, to use the information/URL that will be given to you for browser, player/external app/Android, or iOS...

To go further...

• Secure MP3/AAC or HLS streams by single key
• Secure a GeoIP Restricted Audio Stream
• View listening statistics
• Export logs Streaming Radio by FTP
• Export logs to ACPM (France)
• Export logs to Mediapulse (Switzerland)
• Solve a dissemination problem

If necessary, contact Infomaniak support.

This guide explains how transfer a Infomaniak product from one Organization to another.

Preamble

• You can move any product subscribed to Infomaniak to a Infomaniak Manager interface different from the one on which the product is currently located; it is therefore an internal transfer.
• Besides, if your user gives access to several organizations it's very easy to send to one of these the product of your choice.
• This operation does not train no interruption.
• The users currently having access to the selected products will not be transferred (therefore potentially no longer have access to the products).
• The Invoices of selected products will not be transferred.

Generate a transfer link

Prerequisites

• To be Administrator or Legally responsible‍within the Organization.

To transfer a product:

1. Click here in order to access the management of product transfers on the Manager Infomaniak (Need help?).
2. Click on the button Transfer products:
   
3. Check the product(s) to be moved.
4. Get to know and accept the General conditions.
5. Click on the button Transfer.

The transfer has begun. From now on, Choices:

1. Copy the transfer link.
2. Send it to the email address of your choice.
3. Complete the transfer by selecting one of the Organizations to which your user is attached, and the selected product will be transferred:
   

Alternative method

In the case of transfer punctual you can also go directly to the dashboard of the product concerned and click on Manage (example on the image below) however this menu is not always present it is better to prefer the first method above which allows in addition Batch transfer:

Be aware of this other guide concerning Jelastic Cloud.

Receiving the product

Once a transfer is started:

1. Click here in order to gain access to the Organization that is to receive the product(s) (the user must have administrative rights).
2. Run the link obtained in the first step above.
3. Select the Destination Organization from the drop-down menu if necessary.
4. Read and accept the General conditions.
5. Click on the button Receipt of products (If the button is not clickable, make sure you have selected the Organization).

Find at all times an ongoing transfer from the bottom icon on the left side menu of the Manager Infomaniak:

This guide makes it possible to make a diagnosis of your Streaming Radio in order to find the origin of possible problems, causes of disconnection, etc.

Preamble

• If you are broadcasting your FM radio, check the proper operation of the acquisition card.
• If you are broadcasting a Webradio, make sure that your broadcast software works properly.
  • Pay attention to the CPU charge on your computer: make sure that it is not saturation, making sure you have enough memory if you do operations in addition to an AAC feed encoding, which is very memory-intensive.
• It may be your Fibre/ADSL line that can no longer track the data sent to the server.
  • You must have an upload rate (so up) at least equivalent to the total of the streams sent to the server (e.g. a radio that sends a stream in 128kbs + a stream in 48kbs, that gives 130 + 50 = 180kbit/s at least).
  • Generally, radios dedicate a line exclusively to the broadcast of audio streams in order to avoid any saturation of bandwidth in the event of simultaneous sending, such as sending a large e-mail with an attachment. This precaution ensures that the upload does not monopolize bandwidth, which could result in interruptions in the broadcast of audio streams during listening.
  • Your ISP can also generate a cut-off on the line, even a tiny one, but it will have the effect of shutting down the radio stream.
• If your encoder is configured to send metadatatas to servers via a text file hosted by another provider, and the latter undergoes disruptions, the flow can also be disturbed!

Analyze recent statistics

The statistics allow you to view possible interruptions of flows. To access this information:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on Statistics in the left side menu:
   
   • The statistics are detailed on this other guide.

Check the proper functioning of the elements

The page of radio diagnosis allows you to access various information. To access these diagnoses:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the name of the audio stream concerned:
   
4. Click on Diagnosis in the left side menu:
   
   1. The tab Network and flow allows for test connection between your server and Infomaniak infrastructures.
   2. The tab Encoders displays a history of encoder connections to analyze whether the flows were operational.
   3. The tab Servers provide information on the general state of the network infrastructure in order to verify the proper functioning of the reception and broadcasting servers.
   4. The tab Stability of buffer is detailed on this other guide.

Note that in the case of a general shutdown of broadcast flows, the Infomaniak teams are notified and intervene immediately.

This guide explains how to obtain and configure notifications when the Streaming Radio stream(s) experience an outage (either short or long duration).

Introduction

• Every minute, a script checks for outages and only sends an email and creates an event if the outage lasts at least 5 minutes
  • An email is sent if the outage lasts more than 30 minutes
  • If the stream resumes and an alert was sent, a confirmation email is sent
• All outages are logged and kept for 30 days, but you will not be disturbed by minor outages
• For possible reasons behind these outages, please refer to this guide
• All outages are recorded by the system and visible in the events of the Manager

Email Alerts

To configure notifications:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) using a web browser like Brave or Edge
2. Click on the ‍ icon at the top right of the interface (or navigate using the left sidebar menu, for example)
3. Select Streaming Radio (Streaming universe)
4. Click on the name of the relevant item in the displayed table
5. Click on the name of the concerned stream
6. Click on Settings in the left sidebar menu
7. Click on the Notifications tab
   
8. Configure the monitoring hours (days of the week / hours)
9. Add the organization users who need to be notified by email or SMS (according to the settings above)

This guide explains how to create a feed relay on the Radio streaming Infomaniak.

Preamble

• First, to create a standard stream, you need a radio encoder.
  • The configuration settings provided at the end of the flow creation process allow you to configure your encoder.
  • Once this is done, the stream will be sent from your encoder to Infomaniak servers.
• Then you have the option to specify the relay of any stream (e.g. Webradio).
  • In this case, Infomaniak no longer receives the radio via an encoder that connects to the master server but relays the stream that another server broadcasts.
  • If you create this feed relay, your feed is already available and accessible via a host address (domain name or IP address).
  • This address will have to be specified on the Manager so that Infomaniak servers can recover your feed.
• At the same place you can activate the option of emergency flow.
  • So if your main stream becomes unavailable, the backup stream will automatically take over.

Create a feed relay

In order to access the Radio Streaming service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the name of the radio.
4. Click on the button Add Stream:
   
5. then a second time on the button Add Stream:
   
6. Select Flow Relays:
   
7. Click on the button Continue.
    

The configuration requires 3 fields:

1. nom de serveur
2. port
3. point de montage

If the flow you need to relay is as follows: http://serveur.com:82/music.mp3 then indicate:

1. serveur.com
2. 82
3. music.mp3

However, in some cases the mount point field may be empty and the extension may not be necessary. If there is no port in the URL with http, you just have to put "80".

Click the blue button to validate the feed and click on Save bottom right.

You can also add a feed relay as emergency flow if you enable this option when adding a standard stream:

This guide concerns listening information for Streaming Radio which can be exported to Mediapulse.

Preamble

• Mediapulse, an independent organisation in Switzerland, measures audiences for radio, television and online platforms.
• This data, recognized as an official reference, helps the media and advertising market analyze, compare and structure their activities.
• Under the supervision of DETEC via OFCOM, Mediapulse ensures transparency, independence and scientific rigour; it guarantees reliable measures adapted to the evolution of the media.
• It is possible to export your radio logs to this service.
• Also take note of this other guide concerning a similar service but intended for France.

Manage Mediapulse Certification

Prerequisites

• The Organization in which the Streaming Service is located must be established with an address in Switzerland.
• To activate Mediapulse certification, please contact this service by email:info@mediapulse.ch.
• Once the contract has been drawn up with the latter,contact Infomaniak supportindicating information about your Mediapulse and Infomaniak contract.

To manage the activation or deactivation of the service:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the name of the audio stream concerned.
4. Click on Parameters in the left side menu.
5. Enable or disable the export of logs to Mediapulse with the toggle switch:
   ‍

It is entirely possible to create a Live Streaming of a few hours during one-off events.

Even though the minimum billing period is per month, you can consume all of your bandwidth in one month or in a single day.

Offer Features

• Video Streaming
• Audio Streaming

This guide explains how to avoid Streaming Radio does not request a password when connecting to the audio stream.

Restricted flows

If the protection of a flow is enabled and if the token is not or badly generated, the prompt (password request) will be visible. The same applies to users who do not meet the criteria of geographical restrictionwhich could have been activated on the stream.

Rarer: a breakdown

The receiving server is the server on which your encoder connects to broadcast your stream. The broadcast servers connect to the receiving server and stream your feed to the listeners. If the receiving server fails, another backup server takes over. This architecture makes it possible to broadcast thousands of flows to several tens of thousands of listeners by preventing faults as much as possible.

In the event of a breakdown, Infomaniak teams are automatically warned (useless to call) and try to restore the situation as quickly as possible. If necessary, Infomaniak sends all its radio customers an e-mail containing information on the causes of the breakdown.

The failure of a single broadcast server results in the disconnection of thousands of listeners at the same time, who then try to reconnect. This results in an overload and results in the display of a password request to listeners. It is then necessary to reconnect about 30 seconds later.

Generally, the situation returns to normal after a few minutes.

This guide explains how to maintain control over your Radio streaming, for e.g. decide whether a listener can listen to your radio, by activating geolocation protection.

Protecting an audio stream by GeoIP

The principle is simple and it is sufficient to go into the parameters of restrictions:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the nameallocated to the product concerned.
3. Click on the name of the audio stream concerned.
4. Click on Restrictions in the left side menu.
5. Click on the action menu ⋮ to the right of the flow concerned in the table that appears.
6. Click on Restriction by geolocation:

Configure the restrictions:

1. Choose whether the countries listed will be those authorized or prohibited.
2. Look for a country for add it to the list.
3. Enable Advanced configuration If necessary.
4. Copy or paste a list of countries (useful to restrict other flows by simply copy and paste).
5. Click for remove all countries listed on the page.
6. Click the blue button for save:
   

The AAC (Advanced Audio Coding) format was chosen as the main file format by Apple in iPods or in its iTunes software. The AAC+ also called HE AAC is an improvement to the AAC audio codec, followed by another version called HE AAC v2.

It is recommended to use the AAC+ rather than the MP3: a 32 kbps AAC+ stream has a slightly lower quality than a 128 kbps MP3 stream and well above a 64 kbps MP3 stream.