This guide can help you identify and correct most 404 errors or blank page, website not displaying, when you type the address of your site in the browser's address bar and it is impossible to reach the hosting.

To check absolutely

At your level, it is strongly recommended to…

• … check the Internet connection: visit a site like https://www.ch.ch or https://www.microsoft.com and if these addresses are not visible via a browser then you should contact your ISP (Internet Service Provider) because the problem is with your Internet connection
• … clear your web browser's cache to refresh the page that does not seem to want to display and perhaps it will then become visible; learn more
• … check if your site is visible to others: ask someone outside your network to test access to your site on the Internet or use the site https://downforeveryoneorjustme.com which will tell you in English if the site is down (out of service) just for you, or for everyone
• … use a proxy to connect to your website from another location on the planet
• … check that the domain name has not expired; be sure to distinguish between the domain name and the hosting, as these two entities are distinct: you can have fully functional hosting with Infomaniak (to ensure this, log in to the Manager) and an expired domain name (e.g., due to non-payment of invoice), so perform a "WHOIS" and contact the domain registrar if necessary
• … check the configuration file of your script/CMS if you have one to verify the connection information (database name and address - username and password); learn more

If a problem persists...

You need to contact Infomaniak support in writing with at least the following information:

1. name of the hosted site
2. your public IP address at the time of testing (visible on https://www.infomaniak.com/ip)