Solve an inaccessible site problem

This guide can help you identify and correct most type 404 or page that remains white, website that does not appear, when you type the address of your site in the browser's address bar and it is impossible to reach the hosting.

To be checked imperatively

At your level, it is strongly recommended to...

• ... check the Internet connection: visit a site like https://www.ch.ch or https://www.microsoft.com and if these addresses are not visible via a browser then you should contact your ISP (Internet Service Provider) because the problem is at your Internet connection level
• ... clear the cache of your web browser in order to refresh the page that does not seem to want to be displayed and perhaps then it will become visible; learn more
• ... check if your site is visible by other people: ask knowledge outside your network to test access to your website on the Internet or use the site https://downforeveryoneorjustme.com which will tell you in English if the site is down (off-service) that for you, or for everyone
• ... use a proxy to connect to your website from another location on the planet
• ... verify that the domain name has not expired ; be careful to make the difference between the domain name and the hosting because these two entities are distinct from each other: you can have a fully functional hosting at Infomaniak (to make sure, connect to the Manager) and a domain name that has expired (for non-payment of invoice e.g.) so make a "WHEELS" and contact the domain name registrar if necessary
• ... view the configuration file your script/CMS if you have one to check the login information (name and address of the database - username and password); learn more

If a problem persists...

We have tocontact Infomaniak support in writing with at least the following information:

1. name of the hosted site
2. your public IP address at the time of testing (visible on https://www.infomaniak.com/ip)