Resolve an inaccessible website issue

This guide can help you identify and fix most 404 errors or white page, website not displaying, when you type your site's address in the browser's address bar and it's impossible to reach the hosting.

What to Check First

At your level, it's highly recommended to:

• check your Internet connection: visit a site like https://www.ch.ch or https://www.microsoft.com. If these addresses are not visible through your browser then you need to contact your ISP (Internet Service Provider) as the issue is with your Internet connection.

• clear your Internet browser cache to refresh the page that seems not to be displaying and maybe it will then become visible. Learn more

• check if your website is visible to others. For this, ask acquaintances outside your network to test access to your site on the Internet or use the following site: https://downforeveryoneorjustme.com. It will tell you in English if the site is down (out of service) only for you, or for everyone.

• use a proxy to connect to your website from another location in the world

• check that it's not the domain name that has expired. Be careful to make the distinction between the domain name and the hosting because these two entities are most often distinct from each other. In summary, you can have a fully functional hosting with Infomaniak (to make sure, log in to the Manager) and a domain name that has expired (due to non-payment of invoice for example). Check the status of your domain name by doing a whois and contact the registrar of your domain name if necessary.

• consult your script/CMS configuration file if you have one to check the login information (database name and address - username and password). Learn more

If a Problem Persists...

You need to contact Infomaniak support in writing with the following information:

1. name of the hosted site
2. your public IP address at the time of testing (visible here https://www.infomaniak.com/ip)