Manage external mail warning

This guide explains what external e-mail means, "External" appearing on the web app Mail (online service) mail.infomaniak.com) and the mobile app Infomaniak Mail (app for iOS/Android smartphone or tablet) when reading certain messages:

 

Mention of external mail

External e-mail is displayed in the following cases:

• The domain name (or alias) of the sender does not match that of the email address configured in Mail.
• The sender is not part of the contacts (including suggested contacts).
• The e-mail is from an address hosted outside the Organization.

The entry will appear as " unknown" instead of " externalWith some free offers like my kSuite.

Enable or disable mention

You can enable or disable the mention, the effect is immediate for incoming emails and in the case of a response to an external email. To this end:

1. Click here in order to access the management of your product on the Manager Infomaniak (Need help?).
2. Click directly on the name allocated to the product concerned.
3. Click on Global Configuration in the left side menu
4. Click on the tab Security.
5. Activate or disable the toggle switch button: