Manage external mail notification

This guide explains what the "External" label means on the Infomaniak Mail interface when reading certain email messages:

External Email Label

The "External" label appears in the following cases:

• The sender's domain name (or alias) does not match the one configured in Mail
• The sender is not in your contacts (including suggested contacts)
• The email comes from an address hosted outside the organization

On the free email interfaces like Mail @ik.me (+ etik.com, etc.), the label will appear as "Unknown" instead of "External."

Enabling or Disabling the Label

You can enable or disable the label, and the effect is immediate for incoming emails and when responding to an external email. To do this:

1. Log in to the Infomaniak Manager (manager.infomaniak.com) from a web browser like Brave or Firefox
2. Click on the icon in the top right corner of the interface (or navigate using the left side menu, for example)
3. Select Mail Service (under Collaborative Tools)
4. Click on the name of the relevant object in the table that appears
5. Click on Global Configuration in the left side menu
6. Click on the Security tab