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User account login warning
This guide explains why you may receive an automatic security email regarding your Infomaniak user account.
Attention: Fake messages are circulating, imitating our security email. If the message indicates a login from an unusual location and you're unsure of its authenticity, log in to your Manager and check recent activity for your account and logins instead of clicking on any potentially malicious link in the fake message.
Automatic Prevention Messages
An automatic security email is sent when a new login to your account occurs from a new location.
This can happen if you use your browser's private browsing mode or access your account from a new computer, for example.
An automatic security email is sent when someone enters the wrong password after entering the login email address for the Manager:
Recent Activities on Your Manager
You can find and configure recent activities on the platform in the user account settings.
If you notice actions on your Infomaniak account that you don't believe you've done, and/or if there is a suspicion of intrusion:
- Read this guide (click here)
- Enable two-factor authentication on your account to enhance its security and ensure that only you receive the unique code for login.
- Change the Manager password.
- Change the passwords of email addresses linked to Mail Infomaniak.