This guide explains why you may have to receive an automatic security e-mail regarding your Infomaniak user account.

Preamble

• Attention: false messages circulate and mimic Infomaniak security e-mail.
• If you are not sure of the authenticity of the warning, go to the Manager Infomaniak and Look at recent activity instead of clicking on any potentially malicious link that would be present on the false message.

Automatic Messages of Prevention

Connection from a new location

A security e-mail is automatically sent when a new connection to your account takes place from a new location:

This may happen, for example, if you use your browser's private browsing mode or access your account from a new computer.

If you receive this email immediately after you have logged in to your Infomaniak account, you can pre-empt the login warning!

Attempted login (bad password)

A security e-mail is automatically sent when a person enters a bad password after entering the email address of connection to the Manager:

See recent activities on the Manager

You can find the recent activities of the platform and set them up in the parameters user account:

 

If you see any shares in your Infomaniak account that you do not think you have made, and/or if you suspect any intrusion:

1. Be aware of this other guide to quickly secure your tools.
2. Enable Double Authentication on your account to improve its protection and make it possible for you only to receive a unique code allowing the connection.
3. Edit it Manager's password.
4. Edit it e-mail address password attached to Mail Infomaniak.