Manage kSuite users

This guide concerns kSuite and the management of users as well as their different types of access.

Introduction

• Each kSuite offer includes one initial user provided during subscription:
  • Standard offer presented with one free lifetime user and additional paid users with limited management; storage space (excluding mail volume as it is unlimited) is 15 GB per user
  • Pro offer presented with one paid user, with a storage space of 3 TB (3000 GB; excluding mail volume as it is unlimited) per user
  • Enterprise offer presented with one paid user, with a storage space of 6 TB (6000 GB; excluding mail volume as it is unlimited) per user
• You can include up to 300 users per kSuite.
• Each user is entitled to their email address on the domain name around which your kSuite is organized, with no mail storage volume limit. The email address quota will depend on the offer and the number of users:
  • Standard: 1 user = 2 email addresses (2 = 4, etc.)
  • Pro: 1 user = 5 email addresses (2 = 10, etc.)
  • Enterprise: 1 user = 10 email addresses (2 = 20, etc.)
• You can assign a kSuite email address to a user who is not part of kSuite.
• To obtain additional email addresses, you must modify the offer to increase the number of users. Example:
  • You order a Pro kSuite with 5 users, you get a quota of 5x5=25 email addresses in total in your kSuite, which you can use (for any purpose - creating an email address within the kSuite Mail Service is identical to creating one outside kSuite).

Add a user to kSuite

Prerequisites

• The user quota that can be added to kSuite must be sufficient; adjust the kSuite offer if necessary.

Then:

1. Click here to access your product management on the Infomaniak Manager (need help?).
2. Click on the action menu ⋮ in the Users section.
3. Click on Add a user:
   

Two options are offered:

a. Add a user who has no previous connection with the organization where kSuite is located

b. Add a user who is already part of the organization where kSuite is located

In both cases, follow the assistant by carefully reading the instructions.
 

It is not possible to add a user so they only have access to kDrive or kChat separately. In such cases, you should use, for example, the sharing functions so third parties can temporarily join kDrive.

Refer to this other guide to add an external user to the organization so they can use kChat and kDrive without seeing the products directly on the Manager.