Import External Mail Data to Infomaniak

This guide explains how to copy the content of one or more existing email addresses from other providers to one or more email accounts managed by Infomaniak, using the Infomaniak import tool!

Introduction

• The previous provider can be Gmail, Yahoo, Outlook.com, Swisscom, Hotmail, etc.
• It is also possible to copy content already located on an email address for which Infomaniak is the provider (ik.me for example)
• Once the import process has started, it cannot be interrupted
• The entire external mailbox will be imported
• Duplicate removal (in case of successive imports) is managed
• A confirmation email is sent once the copy is complete

Copying emails from another provider to Infomaniak

Prerequisites

• Order a Mail Service from Infomaniak
• Create one or more addresses on this Mail Service
• The email address from which the content must be copied must have been used (or be compatible) with the IMAP protocol
• The email address to which the content must be copied must be among the addresses linked to your mail.infomaniak.com interface; if it is not listed, the dropdown menu (see point 9 below) will not offer this address — this is not a prerequisite for batch import (CSV file)

Click on the link corresponding to the provider of the email to import:

• Gmail addresses (or custom domain Google)
• custom domain Microsoft 365 addresses
• custom domain Skiff addresses
• custom domain Swisscom addresses
• Yahoo addresses

Guide for any other email provider:

1. Go to the address https://import-email.infomaniak.com/
   
2. If necessary, log in to your Infomaniak account on the organization of your choice (the import will be made to an email address linked to the Infomaniak Mail interface of the account you are using)
3. Click on "single import"
4. Fill in the left field with your source email address (the content of which is to be copied)
5. Fill in the right field with the password for that same email address
6. If necessary, modify the Advanced Settings to specify an IMAP server address
7. Click on Confirm
   
8. If necessary, enter a second email address to be imported at the same time
9. Choose which email address to import the emails to; the dropdown menu lists the email addresses currently linked to your Infomaniak Mail interface for the Infomaniak account you are logged into (read the prerequisites above)
   
10. After selecting the desired destination address from the list, click on the blue button Import Emails
11. The copy begins and continues in the background; you can close the window that appears, a confirmation email will automatically be sent to all email addresses involved in the operation once the import is complete, mentioning the number of messages copied

Importing the content of multiple email addresses in bulk

To import the content of multiple email addresses (up to 25 at a time):

1. Open the bulk transfer assistant (https://import-email.infomaniak.com)
2. Select "Import multiple email addresses from a CSV file" (CSV format)
   
3. Download the provided CSV template example to create one with the correct information needed for the copy
4. Upload the file using the Select a CSV file button
5. Once the file is uploaded on the tool page, select Import email address
6. Wait while the content of the addresses is copied (a confirmation email is sent once the copy is complete)