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Difference between Support Code / VIP Code
This guide explains what a support code and a VIP code (not to be confused with the authorization code used for domain name transfers) are on Infomaniak.
Support code and VIP code
The support code allows the Infomaniak Support department to quickly and securely identify you when you contact them and provide them with this sequence of numbers.
The VIP code is reserved for customers who have subscribed to Premium Support and allows identification when you call the technical contact.
These codes are obtained from your Manager by clicking on the left sidebar under Support:
On this page, you will find your various contact details for contacting Infomaniak within the framework of the subscribed Support offer.
The code is present on your technical document and also appears on the contact window when you want to contact Infomaniak via the assistance button .
In the same place, you can grant temporary access to your services (for access only possible to Infomaniak Support staff):