Authorization...)

This guide explains what a support code and one VIP code (not to be confused with the authorisation code for the transfer of domain names) to Infomaniak.

Support code and VIP code

The support code allows the Infomaniak Support department to you quickly and securely identify when you contact them and provide them with this set of numbers. It is displayed on the page of your user profile.

The VIP code is reserved for customers who have subscribed to the Premium support and allows identification when you call the technical reference. It is displayed on the management page of this service.

On this management page are also your various informations allowing you to contact Infomaniak as part of the Subscribed Support offer.

The code is present on your technical document and is also displayed on the contact window when you want to contact Infomaniak via the support button sign .

At the same place you can grant a temporary access to your services (for access to Infomaniak Support employees only):

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