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Fix an issue redirecting to Gmail
This guide explains the behavior of the messaging system when a redirection is enabled on an email address managed with Infomaniak, and the target is a Gmail address.
Message not displayed on Gmail
If you send an email…
- … from
abc@gmail.com… - … to
xyz@domain.xyz(a domain you have with Infomaniak)…
… and that this email address xyz@domain.xyz at Infomaniak has an automatic redirection…
- … to
abc@gmail.com…
… then abc@gmail.com will never display your email as a new message in the inbox. Nothing will happen on Gmail.
Why?
The issue is not that the redirection does not work: it is rather a peculiarity of Gmail: an email from Gmail to an email address at Infomaniak redirected to the same Gmail address as the sender's, will cause a problem on Gmail's end, in the way it handles the mail.
Your message will never arrive (because, for it, it is already in the box, in the sent items). In this case, you need to delete the redirection of emails.